From my flight out of Miami, I thought American Airlines wasnt THAT bad. I came here for UMF weekend, the line wasnt too long in checking in, and the line wasnt too long in getting scanned. The one bad thing about flying out of Miami for American Airlines is that there are BARELY ANY FOOD PLACES AROUND THE TERMINAL!! Pizza Hut was one of the things that I saw, and I was pissed off because they didnt have buffalo wings. Anywho, they did have a BACARDI/MOJITO BAR...which is pretty cool. On the airplane ride, the seats were one of the most comfortable seats during my whole MIAMI/UMF trip. The cushion on the head/neck put me sound asleep very quickly. As for the service, I guess it about average. The pilots were also very informative, I guess for that day, the gas station had blown up or something?? So there was a delay in getting to my next destination. My party did make it in time, and the pilot did make a comment saying, "Please allow all Denver connections to exit first." Very thoughtful I might add. UNTIL THEN!! ^-^ read more

Zero stars. The best thing that could happen to the flying public is for this airline to shut down. People say USAir is bad? Not compared to these losers. Gate attendants were utterly obnoxious. Old planes mean delayed takeoffs as there's always something mechanics need to check. Arrive late and need to connect? I was on my way to Key West via Miami. We arrived a few minutes late because of mechanical problems, but still in time to catch the next flight. So I thought. They sent that flight out early and left SIXTEEN people at the gate. Supervisor? They walked away. The gate staff pretty much told us to f-off it was american's fault, not theirs. They were american eagle, and they had no way of knowing the status of american's flights. Pointing out it was 2013, they had phones, TV screens on the walls showing flight status, and *gasp* terminals into the airport systems to show them status fell upon empty counters as the staff WALKED AWAY FROM PEOPLE rather than help them. At American rebooking we were pretty much told the same thing. They MIGHT get us on the 5:50 flight. It was 10am. Getting my bag back took an hour, as at that point screw them I just wanted to get out of there and on vacation. Oh, and I have video of all you nasty idiots, so hey - american management - wait till I get back and put this on youtube. I'm thinking "American Airlines A$$hole Attendants" I hope USAir lays off the lot of you uncaring nasty incompetent idiots. read more

If I can give a 0 start I would , if you can avoid America airline do it ! To be honest they dont care , I been here for 2 days in Miami airport, I finally got a flight back home but I had to pay for my own hotel and food here in Miami , unorganized and rude. read more

A small but pleasant lounge for 1st class international passengers and Oneworld Emerald elites. Located in Terminal E, separate from the Admirals Club. There are shower rooms available, as well as self-service adult beverages, snacks, and hors d'ouvres. Staff is really friendly. Razors, toothbrushes, and toothpaste are available, as well as complimentary wifi access to patrons (not a usual part of the Admirals Club unless you're a member). Good view of the ramps. read more

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I will never fly AA again. Dirty, unprofessional and rude. Cheap yes, but not worth saving a penny! read more

Its MIA, if you live here you pretty much have to fly American. There are better airlines, and there are worse airlines. Hopefully with all of the investment and new planes coming in 2013 things should improve over how they have been in 2011 and 2012 since I switched to flying American. I did 100,000 domestic miles on American in 2012. read more

Objectively the worst airline in the sky. I've never - never - had an AA flight leave on time. I would not voluntarily fly with them unless it was the ONLY option. Stewardesses are incredibly rude. CS is incompetent. Level of service is non-existent. I'm all for no-frills and down-to-business, but American just makes travel the most uncomfortable, most depressing, and most stressful version of itself possible. read more

American Airlines out of Miami blows!!! It's awful!! Customer service is the worst! This is the 2nd time I've flown on AA out of Miami, and both times my actual gate number is totally different from my ticket. The least anyone can do is tell me that there's been a gate change. i almost missed my flight because of it!!! CUSTOMER SERVICE IS AWFUL!!!! This time around was one of my worst experiences. The TSA for AA are soooo rude!!!! They don't communicate, they just point and expect people to read their minds, then they get mad at you for not doing what they want you to do. I'm sorry, but when you hold out a bowl full of someone else's jewelry and don't even make eye contact with me, how in the world am i supposed to know you want me to take this bowl with someone else's jewelry in it and put it in the xray machine??!!!??, oh wait, i know how...you can open your mouth and communicate!!!!!! or else I'm going to wonder why you are trying to give me someone elses jewelry or what you want me to put in that bowl. LEARN TO COMMUNICATE TSA!!! it'll make your life easier. my gosh, no one wants to talk, they expect people to know exactly what to do. News flash, not everyone is an avid flyer or knows all the rules of what you're supposed to take off or put in the xray machine. Again, communicating would be great guys!!! it's not hard. Instead of getting mad at everyone, just tell us what the heck you need us to do!!! My sis and I both got picked for an explosives check of our hands and bags. Don't know if they have a thing against asians there, but just be prepared if they pull you outta line! So after that madness, I find out that my gate 55 ticket is now actually at the other end of the airport at gate 5. oh great, so that's another long 20 min ride and walk from one end to the other. Later I find out the gate changed to gate changed again at the last minute! so half the people in the room are hauling over to the tram again to get to the other side. AA needs to plan things better so we're not having to lug our luggage from one end to the other! MIA is a huge airport, so if you ever take AA, be prepared for lots of gate changes!! always look at the board The lady at the guest counter for AA was not happy either. There were lots of unhappy customers that night, I guess alot of them couldn't fly out or were overbooked on a flight, so they couldn't get on. Later I board this super tiny AA airplane. I could barely pull my 20" carry on luggage down the aisle without hitting half the people sitting there. it's super tiny!!! I usually like window seats, but window seats on AA have curved sides, so you don't have much leg room, and after a long flight, your legs and knees will hurt. I'm short, and their seats are too tiny even for me! Then comes the rude stewardess. She's not happy, not smiling, and is being rude. This flight also has a bunch of rude people on it, I'm beginning to think Miami doesn't have too many friendly people here. The guy sitting at the end of our aisle won't even move when we have to go to the bathroom, so me and the other girl constantly have to hurdle over him. A big guy even had to hurdle over him because he was so rude and would not move!!! so instead he gets a big guys' butt to the face and my purse banging on him while i'm trying to hurdle over his lazy ass. We got one complimentary beverage the whole flight. Only good thing is that we arrived about 10 minutes earlier than expected. Flight out of LAX was fine, flight out of MIA was a nightmare!!!!! you have been warned!! read more

How is this airline still in bussiness!!! I had a connecting flight from Orlando to miami then to Lax. The first plane was late to take off (16 minutes to be exact) we arrive to miami and are stuck inside the plane unable to get out. Once we are able to get out we run to our connecting flight "OUR CONNECTING FLIGHT WITH AMERICA AIRLINES." Because our original flight was unable to un-board us sooner we had to run to the next terminal where we arrived at 7:02. (Flight set to depart 7:10am) only to find out they are no longer boarding. How is this even possible. I have flown with at least 6 others airlines and when something like this happens not only are they at the gate ready to help and escort passengers to the connecting flight but they are a lot more considerate when dealing with the passengers that weren't able to board. However although I am upset the flight left with out me...I am even more upset that when I got to the kiosk the employee was ignoring the people trying to ask questions. Number one if you are going to make the call and close the doors on a flight you know is currently in the same airport and is unable to get the passengers off I would hope some kind of apology or let me see what I can do for you to help during this time kinda attitude would be happening. I find it ridiculous to have to deal with situations like this however to have to deal with rude employee who purposely ignore you is just to much to handle. Never again will I fly with this airline and I'll make sure to let everyone I know, know not to fly with them either!!!! Side note: The attendant let me know not to worry my luggage made it to the flight that left to LAX without me. Yup that made me feel better. Knowing my luggage will arrive before me! read more

I have friends at AA, good friends, but AA, is a company with a love hate relationship. Meaning a company you love to hate!!!!! I have rarely had a flight leave on time, but in a sense thats ok, since you are still so shaken from the personnel from the concourse, where you either check in your bags, or get your tickets. There isn't an expletive they probably haven't heard. if they were any slower they would be walking backwards. They are so lethargic that you would think they are dead. Only a handful of them have an appreciable attitude, and those are the ones you pray to get. So, now you have your ticket, my God, what a favor they have done for you, because now you have to go through the TSA gauntlet, that's not AA fault, but grin and bear it. I don't even bother asking the gate agent a question, because they are the ones that are truly abused. There the ones that get the passengers who beg for first class, beg to sit next to there significant other, on this hour long packed flight, to what movies are playing! So that gate agents go it tough, but we the consumer may as well be cows, boarding a cattle car. I have come to the conclusion that all airlines suck, we won't ever come back to a time of Pan AM, Eastern Airlines or the great National Airlines, who had the "I'm Alice fly me", that's when flying was fun. read more

Believe it or not, there are good airlines out there. American is not one of them. Their staff member at MIA basically laughed at us because we incorrectly booked a flight on-line. Grant it that is was my fault, but being laughed at while being told we owe $200 for each change of ticket (x2) and $41 for change of fare (x2). Unfortunately, I know I will be forced to fly them in the future. When I do, I will make sure to ONLY schedule by phone. I will ask LOTS of questions to waste their time. And I will also know I didn't screw up from their crummy website. I will also only check in with a person. Only I will be courteous and smile at them, unlike the way they treat their passengers. It's a shame they feel the need to charge excessive fees and have arrogant and rude staff members . I would have understood a $100 fee. $200 is simply excessive. In the meantime I will fly Other airlines when possible. Even if it costs a few bucks more. read more

One star is being generous. Terrible customer service. Amazing they are not embarrassed by it. Don't ask for managers names or who they report to. They don't have names and apparently they don't report to anyone. When things go wrong companies have an opportunity to make things right. American is not in the business of retaining customers. read more

Well, I really want to give negative stars. AA damaged (or killed) my luggage in MIA, but refused to admit their fault!!!! With the subtlety of a sledgehammer, the supervisor at TLH (where I received my luggage) suggested I was trying to cheat AA into getting me a new bag. (please click photos to see the dead body of my bag, it looks like it has been run over, or exploded, or both) The supervisor in Tallahassee asserted this is a naturally worn bag, without even trying to understand what had actually happened. There is a complete absence of accountability on the part of AA. First of all, the supervisor would not accept AA's role in the destruction of my property because it was `dirty' and therefore was 'natural wear and tear'. The dirt, I suggested, likely came from the filthy runway on which it was maltreated. Secondly, there was a puncture in the center of one of the pockets which penetrated 3 layers. The supervisor insisted that AA could never have inflicted such damage and added `I don't know how you did that!" With respect, I didn't, your company did. Well, it WAS them. They did puncture, tear, scrape and ultimately destroy my bag. In the end I am prepared to accept that the company accidentally damaged my property, but they should take responsibility for it. When I bought a ticket from AA and paid for the transportation of my luggage, I entered into contract - I would pay for services rendered. I am still waiting for AA to fulfill its obligation. (Which sadly will never be fulfill) read more

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Missed my meeting appointment because of an aircraft malfunction, the crew was not prepared to deal with the situation and did not have enough water or food. I have been a platinum and executive platinum in american and stopped flying with them because of delays. Tomorrow taking it to Brazil let see how the trip is. The new fleet does look very nice but you can also be put on a very old plane sometimes. Because is an old airline many of their employees are old as well and sometimes tire of dealing with people. read more

American Airlines - Airlines Near Me - Miami, Florida

I'm a pretty easy going traveler, for me to get bothered about an airlines I have to get pretty bad service, so for the most part a delay here or there doesn't ruin my trip. I've been flying with American Airlines for as long as I can remember, and I have always been very pleased with this airline. To date, I can confidently say it is the best airline I've traveled in, and the service has been very good 98% (no one is perfect!). The fly everywhere I've needed to go, and most of the time they have the best schedules and prices. I get anxious when I travel and I am claustrophobic so I need space, and they've ALWAYS been very accommodating. I'll keep choosing American for as long as I have to fly anywhere. read more

American you have been good to me so far & I do lots of flying with you. Pretty nice staff and never been bumped or had issues with my reservation. Only reason I took some starts off is that some aircrafts look a bit worn out and dirty and your seats are really uncomfortable, the snacks suck too. A Plus is that you have cheap beer and those adorable mini liquor bottles. read more

I always trusted American Airlines. They perennially seemed to be a cut above the other U.S. carriers (not a particularly high standard anyway). My recent experience suggests that American Airlines intends to challenge United Airlines for the title of the lousiest, most slovenly U.S. airline. It's bad enough when your flight is delayed. It doesn't help when all the American Airline agents and flight attendants look like they slept in their clothes under a freeway bridge. But it is downright scary when the wing flaps are extended and you see them badly streaked with oil or hydraulic fluids. American Airlines executives would be well advised to send their minions to study how Singapore Airlines, Air Emirates or Qatar Airlines manage things. I am no airline expert, but I am pretty damned sure surly service, unkempt personnel and airplanes that look as if they have not been well maintained will not prove to be the shining pathway back to profitability. read more

If there's a 0, this airline deserves one. This airline needs a better management to handle their process and procedure. I will avoid this airline in the future for all my travels. read more

Just flew from Miami to Los Angeles and back on an old, dirty and smelly 777-200. The plastic walls and bins are so old that they are yellow. Carpet smells and dusty. They charged me $25 for checking laguage. NO food served for this long flight... is this Spirit airline? Isles very narrow and felt cramped inside even with the extra space seats that cost me another $40 By the way, these aircrafts flew to Tokio and South American after my flights. I felt so bad for those customers, stock in a cramped plane, no food and dark and smelly. Yuck!! read more

American needs to change their ways quickly. Connecting through Miami and get to the gate 9 minutes prior to departure only to be turned away. Not cool!! They need to focus on customer service rather than keeping their gate agents out of trouble. Three of us ran from an overnight flight to our next gate only to be turned away. I am a very frequent flier and never had that happen before. Connections need to e communicated from the arrival gate to the departure gate. That I not happening in Miami. Hope they change fast otherwise delta here I come for a trial. read more

The worst service you can ever receive. FYI it's not illegal to sell over booked tickets. The worst airline ever and I will never use American Airlines again! read more

I remember a time when flying American Airlines was a real treat. It no longer is a treat. I wish we had more options to fly out of Miami. Jet Blue... South West.... come to Miami!!! read more

Always safe and reliable. The AA crew has your back for safety. The professional traveler appreciates the attention to details as we all survive IT! (Infrequent Traveler) read more

Bush. League. Worst customer service. Don't call all the boarding groups, I guess they just assume that after the first one everyone will just bum rush to board. They don't manage stowage of carryons. Their staff feels the need to push through lines of people just to show they can. Filthy old planes. No outlets or charging stations, at least by our gate. The trip back was no better, except that we knew to stand in line to board before we heard our group number, so we found space for our bags. There's no yelp in certain countries, so I can't review aa there, but on the way back their check-in process was ridiculous. A massive line to get boarding passes, four machines but only two being used at any given moment, one attendant, and the machines rejecting people because, as the attendant said, they had the same last name as another traveler on the flight -- like its a total surprise that people with the same family name would be traveling together. The flight crew on the way back were much better, but the plane was much worse -- only one fewer seat per row, but one aisle instead of two, so people were tripping all over each other. The food was unsurprisingly gross, and I'm pretty sure there was ham in the purportedly vegetarian meal; the flight crew had no idea what was in the food, in any event. read more

American Airlines has a lot to work on in general. They are quickly becoming obsolete in a very quickly changing industry. While other airlines around the world equip themselves with the newest aircraft and strive to better the customer experience, American severely lags in just about every aspect. I will come out and say right now that I most loyally fly AA every single time I possibly can. I live in Miami, and they have extensive options in and out of MIA. I am also completely addicted to the AAdvantage miles program. With that preface of loyalty out there, I have to make some honest critiques, which hopefully, can be used productively to improve the overall experience of flying American. As I mentioned earlier, American's planes are unacceptably old. I think that perhaps only the 777s and 737s feel even remotely new-ish. The 757s, 767s and A300s are just plain awful. On all flights, the seats are closer together than any other airline I've ever flown. The seats themselves are not comfortable and each one seems to be uncomfortable and lousy in it's own way. One is missing some padding, one has a remote for the in flight radio that doesn't work, one squeaks, one reclines without pressing the recline button, etc. The crew, understandably, seems overworked and unhappy most of the time. That being said, I have met some wonderful crew members that were an absolute pleasure. But, that's one of the aspects of flying that people used to look forward to and seem to have forgotten about. Great service should be expected and anticipated. It used to be fun to fly! American gave up on that principle long ago. On long flights, from Miami to Los Angeles, they no longer provide the pillow and blanket they used to. Instead now, they sell you the pillow and blanket for $8. And, don't forget the headphones for $2. I don't know the extra baggage rules, because I try to never check bags...that is always a nightmare waiting to happen. Alluding to another yelp reviewers comments, American even has the audacity to charge for alcohol on international flights. I know this may seem trivial to some, however, just about every airline in the world extends the courtesy of complimentary alcoholic drinks on international flights. It's just a matter of relaxing people and making a long voyage more bearable. I want so badly for this airline to succeed and to turn this image around. I truly believe in it's success. I understand completely that there are financial barriers to making substantial changes, but living in a state of safe mediocrity will land you the same fate as the doomed GM. Be courageous, be daring, be aviators and explore the possibilities of being different and great. The costs you incur in making these changes will be more than paid for by the new customers and loyalty you win along the way and into the future. Be well and safe flying! read more

Me and American Airlines have a love hate relationship! I've actually boarded a flight and the engine didn't start. That was years ago. They've lost my luggage on several occasions, but always returned it to me. And when i'm stuck in a city cause they cancel a flight, they do put you up in a hotel free of charge. But dam... I sure do have bad luck with this airline. I used them to fly to London from Miami last year. No major ordeals. The biggest ordeal had to do with the Miami Airport rather then the airline themselves. Total ciaos. I've got another flight to London via American Airlines in a few months. Hope I make it there without bother. Can't complain! I saved 200 compared to BA, and saved 600 compared to Virgin. read more

Having a nonchalant and feisty attitude must be on the minimum requirements for a flight attendant position at AA. Now I usually am not picky with airlines, as long as I get to where I need to be. But American Airlines has changed the game for me! I will NEVER fly with them again. Its actually amazing that a company can find so many people full of attitudes to employ as flight attendants! Literally everyone I encountered on my flight had a major attitude. One flight attendant in particular, whom was the only one not wearing a name tag, was the most rude and maybe racist SOB I've ever encountered. When we asked his colleague what his name was, she did the stale face and turned her head and walked away, completely ignoring us. Good thing I got her name beforehand, Sinda. Convo that happened during boarding: Patron: excuse me, I'm in a wheel chair and want to make sure that my bag gets put back here with me and not checked. The guy told me he would bring it back here but he hasn't yet. Attendant: Miss, we don't do that. You should've checked the bag. We don't touch customers bags at all. Patron: the other guy said he was going to bring it back because I had no way of bringing it since I'm disabled Attendant: IF YOURE DISABLED YOU NEED TO BE CHECKING YOUR BAG. MAYBE YOURE TOO YOUNG TO UNDERSTAND THAT! Patron: excuse me? He literally told me to do that I'm going off of what he said Attendant: YOU KEEP TALKING AND THE BAG WILL GET CHECKED! O_O in NO way was that warranted. Oh and the icing on the cake, when he walked away he gave her the mean mug and said 'smart ass'. Their excuse as to why they can act like this? 'We are just as frustrated as you, we came all the way from San Francisco and had to deal with the delay too!' Ummmm come again? Did we not pay hundreds of dollars to sit in an airport 6 hours longer then planned and do you not get paid to do what you do? Regardless of if the last plane you were on caught on fire right before your eyes and seared off your eyebrows, your job is to provide exceptional customer service at all times! That's what you get paid to do! It doesn't matter if you go in the back and flip stuff over cause you're so irritated-when you are around customers and patrons on the plane, you better have the biggest smile on your face! Then, as our flight was already delayed 3 hours, we sat on the plane another hour and 30 because "I didn't have a crew, now I have a crew but the fuel is low since we've been sitting here so long", says the captain. At this point, everyone on the plane is irritated. Some people begin pressing the button to get the assistance of the flight attendant. "Maybe you guys aren't familiar with airline industry, but these buttons are only to be used for emergencies and medical emergencies", we hear over the speaker, while flight attendants just walk by unclicking the lights. "I understand you all are frustrated, but we are doing the best we can. If you'd like to deboard you are more then welcome to do so" says the condescending Captain over the speaker next. It's obvious American Airlines could care less about providing exceptional customer service! I rather pay a bit more and get treated like a customer should! read more

Ditto to all previous Yelp and it's not just Miami! It's Denver, Los Angeles, you name it! Grrr! read more

Very dissapointed. I have 3 days trying to solve a problem and the only way to solve it is by costumer relatios. I just recieved a call. They transfer me and hang up. Mi trip was from miami to honolulu. Stoping in dallas. 12hours trip and i was in hawai for 10 hours because american didnt told me that i needed an special covid test read more

Canceled 6:00pm flight, put me on the 9:00pm flight which turned into the 11:00pm flight out of MIA to LAX. In the end, we left MIA at 11:30pm and got into LAX at 1:30am (local). Shit happens, totally understand that. I think some passengers need to take a chill pill and realize that the aeronautical business is very fluid and sometimes delays and mechanical issues happen. Was I happy that I got into LAX at 1:30am...no. Not at all. But what was I going to do? Complain to someone who's already been screamed at or had ignoramus' demand that they get this-and-that. No thanks. I was polite, had a little humor and got my butt on the next flight out. All the flights attendants I've encountered have been fabulous. See you again soon, AA! Flights taken: LAX-MIA-STT STT-MIA-LAX read more

American has become horrible if you were someone to be someone physically disable I'd say use another airline I flew from Dallas forth worth to Miami and they lost my wheelchair it took 4 days to locate the wheelchair on top Of that I got my wheelchair without my rims read more

I actually haven't flown American in a couple of years. Reason are many...from being bankrupt, rude employees, dirty and old planes, etc. However, I decided to take them recently as they provide the only non-stop to my hometown. I found them actually good. Flight attendants were friendly, plane was clean and flight left early and arrived early. Couldnt think of a single negative thing. Lets hope American continues to get its act together and continue improving their service. UPDATE: On the flight home, a bitchy male flight attendant spoke down to customers, was impatient and unfriendly. My overall experience on outbound flight was positive and now turned negative with the return flight. Will now continue to avoid AA. read more

Upon returning my rental car I proceeded towards Terminal D for my American Airlines flight. As you come off the hallway there were skycaps calling out: "American Airlines? Over here". So I went up to one of them to check my bag and receive my boarding pass. The AA skycap started out with "I just want to let you know before we start this process that you can walk further down to the ticketing counter with your bags and then walk back to get to the gates or you can check your bag here where we work for tips." Are you kidding me?? I have always given a dollar for any bags handled but I have never been told up front it was expected! I responded with: "So I have to pay to have my bags checked here?". The skycap said "No but we work for gratuities". I explained that my interpretation of what he said was he expected to be paid to handle my luggage. Didn't faze him a bit. WOW! I wonder if Amercan Airlines knows how their employees are fleecing customers coming into the airport. Never again will I fly through MIA. What a joke! Oh and I am done with American Airlines too. Bunch of scammers! read more

Customer service is not your strong suit...just admit it. You have crabby employees who like to talk amongst themselves and be completely disrespectful to multiple people at one. I guess that's talent. You can always chalk that one up on your resume, yeah? The company could possibly eliminate that position and have people put their own luggage on the belt. I'm sure there's a security flag about that... Your employees in Miami JUST DON'T CARE! Good thing our interaction was brief. read more

American Airlines is the most un-empathic company you can fly with....:: I have had them for 20yrs and now it's time to say "see ya" they r the most uncaring people u can deal with cuz they "just don't care" u can hear it their tone of voice, their demeanor when they talk and plain "Gitto" just don't care....... I will never fly them again read more

I'm not a fan of AA. They charge $25 each for checked bags, their service is terrible and they don't serve any snacks on the plane for a 2-3 hour flight. I kind of expected this since every company is trying to cut costs but throw a girl a bag of peanuts. Something. I was set to travel from EWR to MIA and the flight was delayed for about 30 minutes. Ok it happens. But the worst thing about it was the flight coming in had passengers. They were leaving the plane and we were coming in, and the plane was dirty. Very nasty. The plus side is we landed safely to and from Miami. AMEN! read more

America American airlines at miami international 6 Airport customer service desk. On Sat Nov 9th and Sunday Nov 10th we were helped each day by the most kind and helpful agent, named Erick. We had missed our connecting flight and he helped us make new arrangements and suggestions for overnight accommodations. The nicest American employee we encountered. read more

Worst airline ever. Delays on 50% of their flights. Not only that, but today after delays, they start boarding, then have more issues and delays after. Never, ever flying American again!!! read more

I haven't flown AA in 5 years after they screwed up a direct flight out of DFW. When I politely complained, I received no apology, but a scolding about how I did not check my email in which they supposedly informed me of this change. I boycotted this airline for 5 years, only because of this bitch of a Ticket Agent. Ok, now that I've vented, I reluctantly flew AA out of MIA to CHI this past week. I admit, flying scares the hell out of me; I hate it! We (wifey & I) changed our flight, so it was our fault that we couldn't have seats next to one another. The Ticket Agents at this particular AA counter were amazing. They did their work, strong armed (bribed) other passengers,and got us seated together. And, most importantly, I got the aisle seat. To go further, the flight attendants, were super cool too. Like I said, I'm scared to fly, so a few valium, and a beer at the terminal, kind of took the anxiety away. But, we had a bumpy flight, and one of the flight attendants recognized this, and gave my wife and I a complimentary round of alcoholic beverages. Nice! I used to refer to flight attendants as "sky whores", but now have a newfound respect. AA has redeemed themselves. I'm ready to fly the friendly skies again. Maybe that's United's slogan. Who knows? But, I'll be back on an AA flight soon. read more

American Eagle, I'm not going to lie the people you have working are nicer then those Delta F*cks but holy crap your planes are tiny and I felt like I was going to die every time I got on one. Granted when we got stuck in Tenn. it wasn't your fault as a company the pilot got sick.... At the time I was pretty annoyed but there was nothing to be done... But damn you didn't even make a gesture or anything.. Dude a sorry would had been nice read more