I have had the worst experience with American Airlines and would never travel with them again...and hers why. I had a flight leaving from jfk which was canceled because of weather after the entire plane boarded. Trying to get on the next available flight the next available flight they offered was Sunday...this flight that was canceled was on a Friday. This was not realistic because we had a cruise ship departing on Saturday. So after we called the 1800 number we got on the closest available flight which was in charlotte airport. My family and I rented a car...lost our reservation in the hotel we were staying at and drove all the way to Charlotte NC from JFK...Now here is the kicker. Our return flight was at 3:30 and I tried to get it changed to 1:30 and AA would do it by charging us a 75.00 for each ticket being changed. They didn't even care that we paid a lot more to leave from JFK and had to rent a car to go to charlotte to get the flight to charlotte. I will never fly America Airlines again. read more

Horrible experience DO NOT FLY WITH THEM. Ignorant staff that makes you stand in line for over an hour so you can check in your baggage that is coming internationally. Chaos and confusion; choose a different airline read more

I arrived over 2 hrs before my flight. I stood in line for about an hour to check my bag. The lady who checked me in was initially cool but warmed up to me during the check process. She gave clear and specific directions to the security check point and that process was smooth. My pass didn't have a seat number so I had to get that at the gate. I wasn't thrilled with the line (it wasn't very long but inordinately slow to get my initial boarding pass) but the gate check in was what makes me want to award zero or one star. The snark was thick with the lady who seemed to be running late. I got my ticket in Nov or Dec so I didn't understand why I didn't have a seat. I didn't even really question her she said I had the last seat and it wasn't the best one. After that I looked questioningly at her and asked why this happens. She asked if I paid extra for my seat. I hadn't realized that was possible. So I guess after you get a ticket you pay for a seat now? Not cool American Airlines. Not cool. Also don't be a jerk when you work customer service. read more

Terrible customer service. They solicit for you to become a platinum member and guarantee your first checked bag is free......I was charged for my bags and was told that's the way it is. Maybe they will go bankrupt again. I hope. Typical read more

If I can ever avoid AA again I surely will. 50+ years of travel and this is just the latest AA event for me. Booked travel from Dallas to Freeport Bahamas w/ connection in Miami. Were to be in Freeport by 2:30pm. Half day on the beach for a 3 night stay. Alert 1) connection time was only 55 minutes. As is AA style, the plane sits in DFW for an hour before we board and only once we board do the pilots determine there is a mechanical issue that will take 15-20 minutes Alert 2) Always double the pilot's time estimate. We wait on a maintennance crew and the pilots decide to get off the plane. They never update us again until the repair is complete at 45 minutes delayed. Maybe we can make up time in the air? Departure time in MIA is supposed to be 1:40pm We land at gate D14 at 1:30pm and our connecting gate is D60, literally a mile away. Supposed to be carts waiting but they are not there. We haul a.. to D60 to find not only had AA not waitied a couple of minutes for at least 6 people to connect, they had in fact left 7 minutes early at 1:33pm. Thank you AA, Next flight is at 7:30pm. No other airlines traveling there after 2pm either. Their offer was a meal voucher in the stupid airport. We spent 6 hours in the MIA airport and eventually got to our Freeport hotel at 11pm. AA, without concern (no apology offered because it was a mechanical issue and we were unreasonable because safety was involved), turned our 3 day vacation into a 2 day vacation and only wanted to offer me $35 in airport food. Safety is a concern of mine but AA hides their slow, "not enough mechanics to quickly service the planes" attitude behind the big safety word. The fact is, they don't care how you are inconvenienced. They know another sucker will get on their plane if you won't. And oh by the way, returning home there was allegedly lightening around the airport (no one could see it) and therefore ground crews can't work so we waited an hour for our plane to be cleaned. Once boarded, we waited another hour and half for the previous luggage to be unloaded before our bags were loaded. Then guess what? Yes, mechanical issues. Another 13 hour travel day with good ole AA. I hope never again. read more

If you compare First Class BA, and Virgin Lounges with any AA Flagship Lounge they are worlds apart. If you ever get a chance to use Virgin Atlantic First Class Lounge and compare it with any AA Flagship Lounge you would use Virgin without hesitation. Flying BA & Virgin Atlantic they are far superior in First Class lounges and their service on board. If AA want to be known for First Class service they need to step up to the mark since they are far more superior airlines without a doubt. read more

Have you laid your eyes on the AA concourse Miami International Airport? Wow!! It should be considered the 8th wonder of the world behind the Acropolis and the Hanging Gardens of Babalon. Whoever engineered that project is a genius! I want to marry that dude. read more

We recently returned from a trip to Marsh Islands Abaco Bahamas. A long trip with connection in Miami International. It was raining when we returned through there on Tuesday afternoon at 3:30. The trip through returning customs MIA was painful to say the least, and apparently several planes had arrived there at the same time. The customs there, and then finding the proper connecting flight out of Miami stretches over 3 floors for American Airlines, and we were given the wrong information 3 times by airport/airline personnel. The floor has large colored dots for a "path" but them seem to crisscross, go the opposite direction than we were told, and very little signage, I don't know how international travelers find anything. When we finally checked the departure monitors for our 8:30 flight, there was already an hour delay. Also I noticed several flights from New York had been canceled, and the 5:00 flight was moved already to 5:30. Several more flights got canceled, and we were concerned our flight would also. Once we finally boarded our (8:30) 9:30 flight, it was overcrowded and it took a long time for everyone to get their carry on and seat assignments. Then we taxied out and again waited. It was 9:50 when our flight took off. We landed at 11:40 (almost 2 hours late from our original landing time). And we finally got home at 1:50 a.m. It cost us extra for food at the expensive food court, for parking, an extra day of kenneling, not to mention trying to function at work on 4 hours sleep. In the past 18 months I have traveled on 3 different airlines. American was better than Delta and Southwest on departure and arrival times overall. But when everytime you travel there is a long delay, and when a couple of cancellations causes ripple effects on travel due to the "hubbing" of equipment. It's time to seriously do something with the Passengers' Rights document. Flyers should be able to be compensated for ALL costs to them if their plane does not arrive on time. Passengers pick certain flights, whether for price, or more often for schedules that match their needs. Lastly, how many TSA agents does it take at the major customs points? There were more TSA and Customs Agents than passengers. I was selected (still don't know why - shouldn't they have to tell U.S. Citizens- for a full body scan), while my three crates of personal items sat on the belt unattended. They made passengers separate out their belonging and clear their pockets of all items (paper receipts, change, whatever), plus TSA are still are making passengers remove any computers from their cases, detach all connectors, and put them in a crate by themselves, making value objects easier for picking out and off the belt. I feel U.S. Citizens should be afforded citizenship exceptions, if you are carrying a U.S. Passport, you should be less subjected to random scannings, and should be allowed to keep your personal belongings together. I doubt we'll be taking any more airline trips soon, mostly because it is WAY TOO MUCH trouble to fly anywhere in the US because we are treated the same as non-citizens, are subjected to excess airline taxes and government fees, and are seldom compensated when airlines take control of our life and time, and the airlines don't seem to care if they get you to your destination anywhere near on time. read more

My husband and I flew AA for the first (and last time) yesterday from MIA to MSP. First of all, our boarding passes printed without seats on them. So, I took them to the customer service agent at the gate and asked her to assign our seats. She barely even made eye contact and told us she could do an isle seat in the back row. I told her we could be flexible and asked if there were any other seats than those available. She looked in her computer for a minute and then took our boarding passes saying, "Give me a minute and I will see what I can do for you." We thanked her and sat down. Two hours later (flight was delayed), and one additional polite request for our seats, we still were not given our boarding passes back. That's when her extremely rude male co-worker told me, "Don't worry , someone volunteered to give up their seat so you guys will have seats. You will get your boarding passes when we start boarding the plane." "You will have seats in the back row of the plane". So, basically, she took our boarding passes in the beginning not to help us, but to hold them hostage until they determined whether or not they had to bump someone off the flight. At no time were we told this. But it gets worse: Finally, everyone starts general boarding. Once again, we still have not received our boarding passes or any additional information. So, assuming our seats are in the back of the plane, we get in line. But I'm starting to get nervous because these agents have been so dishonest up to this point. When we approach the gate agent, she refuses to let us on stating that they have not given us back our boarding passes yet, so we can't get on the plane. She makes us get out of line and address the rude, incompetent male gate agent. At this point I'd had it. I explained to him that it was obvious that being polite and considerate did not get a customer anywhere with AA customer service agents, so perhaps I should be rude. In response to this, he attempted to publicly shame my husband and I by calling our names over the loudspeaker 3 times (even though we were standing right in front of him). We were finally given our boarding passes and in a condescending voice told, "next time, make sure you book a seat on the airline." First of all, there will NEVER be a "next time". I would rather pay more $$ then fly this airline again. Secondly, I was under the impression that when I booked two tickets, received a confirmation with seat assignments on it, and was charged for the tickets, that means I have seats. So many good, hardworking, and ethical people out there right now without jobs, and these are the folks AA hires to be the face of their company? Shame on you AA. You have lost two customers for life. read more

I had forgotten US AIR WAYS merged with AA. After a 3+ hour delay in DFW- they were trying to determine if there was enough gas for the flight as the gauge read 21000 gala less than the estimate. The pilot called ssfety. We were hustled to another flight and arriving 4 hours later then expected at 1a.m. no luggage then and no luggage 15 hrs later. AA PERSONNEL JUST AS UNHELPFUL as they can be. After investigating on my own I think my luggage is being delivered but the driver is enough to Key West and hopefully I will have it in 8 hours. I am trying to figure out who to make a complaint eith. AA supervisors tell me it's not their problem. read more

American airlines sucks. Have been waiting for an wheel chair for ever. So unorganized. Ordered ahead also.rude people...

At the Baggage Desk- at least 7 employees, under 20yrs old, all scared and avoiding even the slightest confrontation. They were switching from English to Spanish in front of us and saying some pretty ugly hangs about us, right in front of us. It is stupid to assume that non-latin people in Miami do not speak Spanish. They called us "rich, ungrateful, and ugly". Right in front of us! In addition, I almost missed my flight because the 50 yr old AA employee couldn't read my name. When I confronted her, she argued that my name was wrong. Are you serious? Fortunately, a colleague of hers who could read corrected it. The worst people and the worst attitudes in the airline industry. AA and United have placed themselves in line with Spirit and other C-level airlines. This is our local airline in Miami. It is embarrassing. I had other options and I chose to save $20 in fare. You get what you pay for. read more

Wish I could give them 0 stars. 5 flight delays and then, or coarse, the second flight after 3 delays is cancelled. They don't care when or if we ever get home. This is the second trip of my family's they have ruined. Oh yeah (the best part) I'm on my way to a hotel for us to stay and they didn't even offer or agree to pay the nights stay. Stay classy American Airlines. read more

I payed a lot of money for my vacation and I have 5 days and my connecting flight from Miami to Dominican Republic was supposed to leave at 12:15pm and arrive at 2:20pm as I had arrangements out of country set up prior I was very upset that my time and Money was wasted due to the airline postponing our take out for over 40 min due to having a couple people not show up for this flight so they had to take each bag off and they took thei r sweet time and the way I saw them handle the bags just tossing and throwing them around some people have important or fragile things I was very disgusted about not respecting. The paying customers time due to another customers personal decision and now since we not be arriving on time I won't be able to catch the 330 bus and I'm going to have to wait another hr now at Santiago airport for the 430 bus then and hr and a half ride to my hotel so thank American airline for taken an entire day from me on my paid for vacation beyond discussed to know my planning and money was just put to the side for someone else's inconsideration read more

Really confused with the Miles, but it's a great staff, on board every is treated like first class. I love this airline but hate the confusion of being a member. read more

Shittiest airline I've ever experienced. They delayed the flight and changed gates 5 TIMES from ORD to MQT. that's right, 5 FUCKING TIMES. and they were not helpful at all; the gate agents were clueless as fuck. at one point they cancelled the flight only to reinstate it 10 minutes later. American Airlines does not know how to run a fucking business and should be shut down. Fuck you and your shitty airline. At least have the fucking decency to just cancel the flight instead of fucking toying with us and sending us on a fucking scavenger hunt. read more

Worst customer service eveeeeerrrr!!!!this airport does not care for handicap pple, the employees dont offer assistance even when i requested assistance for my 87 yr old mother in a wheelchair, the responses i got was i have to go home i cant assist you, am on break, but not one was capable of assisting when needed, my mother and i were at the airport for 8 hrs and on top my flight kept getting delay, no one has any answers or any help to offer. Called the airport police to see if he can assist with my mother and Mr.Gonzalo said someone would come am still waiting. poor communication. Fyi if you work in customer service the least you can do your job assist the customers! never going to travel thru miami, any other airport has better service than miami airport. read more

I haven't used AA for years, but in an attempt to save money, I chose them on Priceline. Big Mistake. The customer service was lousy. Their inefficient mechanical crew delayed our take off from SFO by 2 hours because a bracket was missing on a fire extinguisher. We landed in Miami and missed our flight to Tampa by 5 minutes. We were left to stand in line for three hours while one staff person tried to accommodate dozens of us. Can't you have staff on call to help in those moments? Plenty of AA workers were walking past us on their way home. By the time we arrived at a hotel without our luggage it was 1AM. We had to be back to the airport by 6AM to catch our flight. The planes are outdated. The movie had no sound and on the way back to SFO it was the same movie, with the same bad sound. Throughout my entire experience with AA, I felt as if I was being punished and that I was in the way. I will NEVER fly AA again, and will do my best to make sure I tell others the same. I'm not a complainer, but this is an airline stuck in some other century. Stay away! read more

I HATE FLYING AA. Why? Because service SUCKS! And now with the merger with United, it will suck EVEN MORE!! I flew from MIA to Barbados and have a bunch of questions. 1. Its an international flight, why was there no food? 2. I was traveling with an infant, why was there no priority boarding. 3. What was the attendant on flight 1089 such a bitch the entire trip?!?!?! 4. Why was the plane disgustingly dirty? 5. What happened to the movie on the way back....the only thing i liked about this was the fella who checked in my luggage when i departed from MIA. He was great....everything else...AA , YOU SUCK!! read more

I am a handicap customer. The manager told the rude ticket guy to give me a window/aisle and he insisted there were no seats. This associate saw me pull up in wheelchair. After I was forced by the ticket guy to board because he threatened to give up my seat on the the flight I then see 4-5 people who were standby and came after me walk to their aisle/window seats given then by the ticket guy. He told me "I'm not coming all the way on the plane to change your seat if I get anything". Meanwhile he did come on the plane before take off to give another passenger who was sitting in the middle an aisle seat. When I asked for a manager he told me "if you get off the plane I'll make sure you can't get on this flight". He was rude from the first time asked him a question, and insubordinate to his boss. His tone, demeanor and customer service skills were beyond disrespectful. This is my second flight this month alone with you guys where I've traveled with more than 5 oversized pieces of luggage paying between $250.00 - $1000.00 and it's beyond disrespectful that I would have to deal with this. No one should pay hundreds/thousands of dollars to travel to be treated disrespectfully. If someone doesn't have a nice and positive attitude they should not work in customer service. I will never fly with you all again! Ever! Because just as he told me "file a complaint no one is ever going to read it. I tried to get his name but he covered his name badge, but I do have my ticket times etc in case one actually wants to follow up on this issue. read more

I recently flew on American from Miami to San Fransisco. First off I know TSA is not part of the airline but wow, these rent a cops/customs agents are a little to over the top! (no offense to anyone that works with TSA afew rotten apples srews up whole harvest) Once I finally cleared TSA, I thought WOOOHOOO I'm home free!!! Boy was I wrong I took the first flight out of MIA to SFO and of course it was delayed. Guys I worked for American for a bit, word of advice dont check in your luggage, they get used and abused. Anywho It's been a while since I have flown with American (I usually use jetblue) it kinda sucks when allegedly the biggest airline has plane interiors older than me! Come on at least update your seats and cargo compartment! The plane to begin with was a 757 not even a wide body, and of course I was in the middle seat. Those seats are great for minors of people that way 150 or less! Oh and I'm 5'10" 185 and I was super uncomfortable! Needless to say the plane smelled of old, the flight was delayed and the attendants were morbid! Guys at all cost dont check your luggage! It's probably less expensive to fedex it before you take off! read more

You'd think my 1 star review would be from the 5-hour delay, due to a tire change (low tread). Instead, it's solely based on the flight attendants, on 287, Miami to Los Angeles. Myself and AT LEAST 5 other random passengers ALL were discussing how rude and lazy they were. I've never seen a group of flight attendants sitting 3/4 of the entire flight!!! Not because the seat belt sign was on, but pure laziness! They came around 1 time, during a 4 1/2 hour flight, to offer a drink and pretzels. Anything else would cost money, but they didn't even advertise we could pay for something! Three of us had trash piling up under the seat in front of us and in the magazine part. We finally got up for the extra leg room and the jerk points to a trash bag on the floor of which we had to bend down and empty our garbage in ourselves!!!! Could you get off your ass buddy, and earn your freaking pay! We were appalled. I'd never seen so many attendant lights dinging, as people needed SERVICE. I WAS happy to see that so many left trash in their seats and aisles, likely in an attempt to teach them a lesson! This crew was despicable, as a whole. read more

I will never ever fly into or out of Miami again. AA's customer service is horrible. Ok so we missed our flight by 2 minutes- it happens. If their 45 min policy didn't exsist, we probably would have made it through security since we had no bagage to check and the plane was delayed for 15 minutes anyway! I had no problem waiting stand by for 6 hrs for the next flight but when that didn't work we were told we could secure three seats for the 9 pm flight by paying 150 per ticket . I was about to pay it but since there were 6 tickets left we decided we would chance it. Soon there were only 4 tickets left then three then none. We asked to speak to a supervisors but no one could help us get on a flight. They actually just rolled their eyes at us. Meanwhile my wonderful mother inlaw was making multiple calls to AA's customer service in Tuscon Arizona . Finally A supervisor by the name Tom Jackson? actually helped. He was the only one who sympathized with us and I owe him many thanks! It turned out becasue of my mother inlaw, he issued the last three tickets to us. My family was even able to sit together after the 13 hr wait in MIA. We were not home until 1 am the next morning but we were home. I always wondered what happens to the fools who miss their flight. Now I know. Keep the customer service number of the airline in your wallet. They can be more helpful then the people in the airport. Oh did I mention this all happened on our 12 year wedding anniversary! read more

Hands down the absolute worst airline. Their planes are unreliable, their mechanics apparently don't know what they're doing, and their customer service is terrible. Me and a group of friends all flew American for a trip to Belize for our friends wedding, on several different flights, and every single one of us had an issue. My plane from Miami to Belize was rerouted back to Miami for a mechanical issue when we were 3/4 of the way to Belize, making me miss the last island hopper plane which American staff said was "not their problem since it's not an American flight" they made me miss (note that American literally doesn't offer these flights) so they weren't prepared to offer lodging or any other support for their mistake that took my trip off course for 6 hours. My friends flight was delayed by 30 HOURS and nearly missed our friends wedding. My other friend had a direct flight from Miami to Seattle but had to stop in Dallas because they didn't have enough fuel in the plane, and now I'm sitting in the Miami airport and they are saying the same thing - we will have to stop in Dallas for fuel, but may have to spend the night in Dallas if they don't fuel the plane fast enough?! It seems that they are losing money with having to constantly comp lodging and reroute planes, wouldn't it be better to invest in actually proactively improving your service and not having a totally shit company? read more

small terminal that has cool fish sculptures on the walls!

Never again...look I know Airline Travel is about the worst thing in the world these days so I don't expect anything except getting to my destination hopefully not more than a few hours late...with that attitude I rarely am disappointed or stressed out like most travelers get..somehow though American did not even meet my minimal expectations..it starts even before you get to the airport with American..they nickel and dime you to death...wanna get a seat online?...if you want one in the front of the coach section with a little more legroom...it will cost you 40 to 80 more bucks depending on the flight..want one in coach but in the middle with a little more legroom?.... that will cost you 25 to 40 bucks more depending on the flight...the only ones you can book for free are the coach seats at the very back and the only ones ever available are middle seats..emergency rows..yes those cost extra as well..when you get to the airport they charge 25 dollars to check a bag which is the industry standard these days...the problem is everyone is on to American's Standard Gate Announcement that it is an extremely full flight and overhead space will be full so if you check your bag at the gate we will send it thru with no charge..you can imagine the chaos this causes at each gate as people go nuts to save 25 or 50 bucks with bags that should have been checked in the first place..when boarding 3 of my 4 flights I was frankly amazed these planes could pass FAA Inspections..I did not even know Airlines still flew MD-80'S..S 80'S and 757-200's..as one would expect with planes that should have been retired a decade ago; they are in awful shape with torn seats..broken tray tables..etc and certainly no modern amenities like in seat video monitors...these old planes certainly explain American's abysmal on time record, because I am sure they are constantly delayed for repairs like 2 of my 4 flights were..American's standard MO is to keep saying 15 more minutes even though they clearly have no idea...one delay ended up being an hour for me and another one ended up being 2 hours...that leads to extremely tense relations between the American Staff and Passengers..they have little information so it leads to a lot of angry exchanges and all the employees seem numb to it all at this point...customer service is not even a consideration with them...I actually feel sorry for the flight attendants at American...they are expected to be waitresses.security personnel..psychiatrists..nurses and now salesman...its got to be pretty demeaning for them now to be trying to sell 10 and 12 dollar sandwiches and salads and 5 dollar bags of chips to passengers along with all their other duties..you got it..on a 5 hour flight on American you don't even get a bag of chips...just one drink now...for those that don't prepare who are seated in the back that can lead to a long hungry flight because they normally sell all the food well before everyone is serviced..fortunately I knew this was the case so I bought a Cuban to bring on board at Café Versailles..all in all American is a last resort because of sullen employees..old run down planes that cause constant delays in the system and their constant nickel and diming of the customer..definitely look to Jet Blue..Southwest..or Virgin America before you book with these guys read more

This airline is really bad, I think this is not new to anyone, but they went further on how to treat a customer as bad as possible. It is 11 pm, I am in Miami, our flight was supposed to leave at 11 pm, they announced the crew was not able to take the flight and then they rescheduled the flight for 2 am. Again, it is american airlines, what would you expect? So I went and I asked a lady called Bernard if they would give us vouchers, she very rudely answered saying they would not and that eventually somebody was going to bring something, then her supervisor Virginia, instead of helping, actually threatened me to not let me board the flight later, I obviously laughed and she asked for my name. Like what is this? How can a company treat customers like that? I am traveling for business and I will share with my company how we should be thinking about changing our "preferred" partners because definitely I was not considered neither a partner nor "preferred". Think twice about flying american, there are many other companies who provide a much better service and charge you the same or less. Thanks american for this experience. read more

I did not take AA often but the recent experience really made me upset about their service. I witnessed one of the flight attendants being so rude to a few tourists visiting Miami and coming back to SFO. She refused to give out her name when I asked her. Her apron shows PAMALA so maybe that's her name. I called the airline customer services but I was told there is no complaint line. Really? No matter how cheap their cost may be, I won't take any more for sure! read more

My review is not based on solitary experiences but on 14 years of participating in their frequent flyer program and 1.5 million miles flown. Advantages: 1) Miami is a major hub. AA has the best connectivity out of Miami of any airline. 2) They have a first class cabin. Coach cabins remind me of battery chicken farms and incubate coughs, colds and flu outbreaks. I prefer to sit in a more spacious environment and AA offers that. 3) Their international service is quite good. 4) Their frequent flyer program is the best at least as far as membership privileges go. 5) They have backup aircraft. If a plane breaks down on Jet Blue, you may have a 8 hour delay or have all routes cancelled. On AA they can replace it within an hour which is much better. 6) Leverage with air traffic control. On many occasions, during storms, I have seen Jet Blue flights get cancelled and AA flights take off. The reason is this - If bad weather means 50% less landing slots, then you can bet the bigger airlines will get them and the budget airlines will not. For this reason alone - I never fly Jet Blue - I've had 2 weekend trips ruined in hurricane season due to JB's lack of leverage. Disadvantages: 1) Ancient fleet - breaks down a lot 2) Almost bankrupt which means stressed out employees with short fuses. AA flight attendants used to be among the best, but now everyone else has been given a clean slate through bankruptcy, AA flight attendants are the edgy ones. I've had instances where in the first class cabin, I find my train table is soiled by previous passenger and not been cleaned. When I pointed this out to flight attendant she gave me some napkins to clean it myself. Not acceptable. 3) Cabins are really outdated. No internet, no in seat video, and the furniture is old and decaying. Bottom line: There is sadly only one better airline you can fly: Delta Airlines. read more

The worst I have ever seen the American airline terminal is the worst, the service is very bad not enough seating no respect for older people. I don't recommend it. By the way I am on first class! read more

I have to say, we don't travel a whole lot but when we do, we expect to book our flight and not have it changed on us! (With the exception of the occasional delay) First they changed us from a direct flight to a connecting flight and when we called them to find out what's going on, they tell us that if we don't like it we can cancel and fly with someone else but we wouldn't be able to get a refund. Now we go to check in for our flight home and find out they have changed our flight numbers and times and didn't bother to notify us at all! (Had we not stopped to print our boarding passes ahead of time, we would have been sitting at the airport in Ft. Lauderdale for 4 hours waiting for our flight) We called customer service again only to be told that our flight was never changed and that the confirmation email we had in front of us was a mirage. We finally spoke to a supervisor who gave us attitude but finally got us on an earlier flight to Dallas, with a 2 hour layover putting us back home 2 hours later than originally planned. This was the last thing we wanted to deal with at the end of a fantastic vacation. What a joke!!!! We will NEVER fly American Airlines again!!! read more

I've been flying American Airlines for many years now and it's typically been a good experience. I can't say the same for this time around - I'm an AA member and was still charged $25 to check one bag in (when I was previously told via phone that the fee would be waived). Upon arriving to the gate counter, I asked the attendant if she could assign me a seat next to my boyfriend but she said the flight was booked and couldn't. After we boarded and everyone was seated, I saw several empty seats, so the plane was not full. The attendant at the counter just didn't want to do her job. In any case, I asked a flight attendant if she could ask the gentlemen sitting next to my boyfriend if you would be willing to switch seats with me; my seat was much closer to the front of the plane and had more space as well. I figured that the gentlemen wouldn't have a problem with it. The flight attendant didn't even ask for me and I had to get up to do it myself. Once the guy agreed to switch with me, he asked if a flight attendant could move his carry on to a bin towards the front of the plane and the attendant said she couldn't carry his bag. That's total BS because I've seen plenty of attendants helping passengers with their bags and try to accommodate as much as possible. Prime example of another flight attendant that doesn't want to do her job! I'm disappointed that American Airlines isn't hiring the same quality of employees as they previously did in the past and I hope this review will help their HR team revaluate their hiring process. read more

In October 22nd AA Flight 956 from Tegucigalpa Honduras to Miami had issues getting to TGU for an on time departure. The flight updates I received went from departing at 12:40 p.m. to 1:40 p.m. to 3:21 p.m. to 4:44 p.m.to 5:00 p.m. After checking with the airline staff that I wouldn't make it on time for my connecting flight i agreed to fly the next day. I did not ask for hotel or food vouchers since I understood the legitimacy of the issue and delay, and the only thing I requested was a $12.00 transportation voucher so I could use safe Airport approved transportation to get to my sisters'. I paid my manager and extra shift since I was arriving one day later and also paid an extra day of parking at the Orlando Airport. The next day I had an on time departure and got to Miami before 5:00 p.m. My connecting flight to Orlando (AA 2421) was scheduled to depart at 7:50 p.m. there was a flight at 7:00 p.m. as well. I went to the American Airlines Kiosk and asked if they could put me in the 7:00 p.m. flight so I could make it earlier to my destination. They told me that the cost would be $321.00 or something like that. I explained what had happened the day before and they did not want to do it unless I agree to pay. I refused and tried at the gate. There, I was told that the flight was overbooked and they could not do it. I explained that the flight had been available two minutes earlier at the AA kiosk if I paid $321.00 but she insisted that the fight was full. I had no choice but to wait for my flight at 7:50 p.m. that was boarded on time, but at 7:45 p.m. an announcement was made telling us that everything was fine and the only thing we were waiting for was for the pilots who happened to be flying other aircrafts and were delayed. Our flight took off at 8:30 p.m. I'll do my best not to ever fly AA again. Customer Service = 0 read more

This airline has nice flight attendants. However the people at the check in spots are total asdwholes. I was boarding flight 1816 from FLL to DCA today April 17th. The woman at the counter was a stupid little fuck. I hate her. She wanted me to check my bag. My bad fit perfectly on the rack but because she had already printed the laugage tag she made me check it in; she forced me. I will never fly American Again. You lost a vulnerable customer. I am a silver in United and a Silver in Copa.Fuck you read more

I had resolved never to fly this airline again, after a series of mechanical failure on my flights last year. Well I got in a jam and had to choose this airline last minute for a return flight home, and lo and behold, once again there was a mechanical failure! Flight delayed for hours ... getting home around 4am. Never again!!!!!!! (This time for real.) They need to upgrade their planes. read more

I took this airline to my brother's wedding in Peru. I guess the first thing is that the check in makes no sense but i am sure that is the same at any airline. While i do not fly often and maybe that is why i am confused.There is no signage and nobody seems to be too helpful. Online check in did not mean much since i still had to go to all of the same counters. The flight there was really nice. We had pillows, blankets, and even headphones ready to go at our seats which was nice and dinner was still served despite it being a red eye flight. Though, the people i knew on LAN had an even better flight including individual tvs and being able to watch a selection of movies. I got stuck watching a cartoon movie and then a blank screen after it was over. The flight went smooth though and the flight attendants did their job, nothing special. The return flight was not as nice. I did not get any headphones from the attendant until the movie was half over. In all, everything was decent but i heard it was better on the other airline that everybody was flying on. read more

Here at American Airlines at Miami International Airport. Had requested a wheelchair for my mom throughout the trip to the west coast. The guy dropped us at the connecting gate and left us without a wheelchair. Asked me to check with gate agents. I asked the gate agent to get a wheelchair, he didn't seem too bothered to help. Called someone and there is still no wheel chair after 15 min. I told them that my mom needs to go to restroom which is not close by. His response: "she can't walk?" What an idiot! If she could walk that far, why the hell would I request a wheel chair in the system since before the trip started. Orlando staff was very helpful, the Miami staff clearly does not care... read more

Should be zero stars but Yelp! made me put one -- flight this morning cancelled -- no rebooking -- continually hung up on phone number they told me to call. Someone please help. Bill Walsh 804-241-1691 It is now 9:10 AM on Sunday. My flight was cancelled at 1:34 AM. I tried to go on line to rebook but on line says to call 800-433-7300. I have called that number TEN TIMES and each time the recording says no one is available to speak with me because they are busy. And then it hangs up on me. So, the website tells me to call and I cannot reach American by phone. I am in an infinite loop here. Will someone from American PLEASE call me back at the number above? Bill Walsh It is now almost 9 AM on Monday 3/2. Following is a status report from my prior posts. I literally was never able to reach American Airlines yesterday or last night. I started calling around 4:30 AM and each time the 1-800 number I was given when I was told my flight was cancelled said it was too clogged to even allow me to hold -- hung up on me each time. I finally was able to get in the queue and held for four hours -- not a typo -- FOUR HOURS -- with no representative ever coming on the phone. I had to hang up because I was late for a business lunch meeting. After the meeting, I kept calling until I went to sleep and kept getting told all agents were busy and being hung up on -- couldn't even get back in the queue. I have to get home and so I am booked on Delta today. I am almost 66 years old and have flown a lot in my life and this is the WORST experience I have ever had with a commercial airline. No one at American has ever even tried to contact me. They have my cell number and email address in their database. Bill Walsh It is now, Friday, March 6th. Never heard a word from American -- not a peep. Amazing lack of concern for a good customer who had a horrible experience and who had to expend several hundred dollars just to get home because American cancelled a flight for its own convenience. Weather in my departure city and my arrival city were fine and other airlines were flying the same and similar routes. Bill Walsh read more

Okay, most airport employees are usually not the most awesome to be around.. However, I have never experienced such rude/demeaning/sarcastic/unhelpful employees in my life. I've flown with AA to Miami over 10 times and after experiencing this time and time again I finally had to write a review. It's pointless to have a staff that is constantly belittling people. When you ask a question, they are either not helpful, make you feel stupid for asking, or both. It's just completely uncalled for. Give the jobs to people who actually deserve them. read more

Missed connector flight from Miami to DC due to long lines at immigration, baggage claim, and security check. I got to the gate 8 minutes prior to take off. There was no one at the counter when I arrived there and I was told I had to catch a different flight 24 hours later. The delay was by no fault of my own. read more