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    12.30.23
    May A.

    SFO to TPE 12/30/23 We flew out of San Francisco Airport using Eva Air. I've not flown out of the country since 1996 so travel time this long a length was something I wasn't used to. We completed our check-in online so we just needed to check in our luggages at the Orange "Bag Drop" counter. For passengers who have not checked in online or need other special services they can use the green "Check-in" counter. The duration of the flight from SFO to TPE (Taipei for a 2-hr, 20-mins layover) was 13 hrs and 50 mins. We were provided blankets and a pillow plus two meals and snacks in between. It was a long flight but travel was smooth with no issues or delays and the flight attendants were fast and efficient assisting passengers with needs and also when they were serving food during mealtimes. Happy travels! Review #3382

    Breakfast
    Win L.

    Pre-flight: 1/5 Arguably the worst airline to get a hold of a human to resolve any unexpected issues. Eva cancelled my reservation 3 days before flight because they did not receive verbal confirmation to ticket the flight. I could not provide the verbal confirmation because it is impossible to get through the busy signals and there is no voicemail system, my entire reservation was cancelled days before my flight. It's insanely archaic for 2024! Anyhow, pro-tip, DRIVE TO THEIR BURLINGAME OFFICE on 1350 Bayshore Hwy Ste 650 - that's pretty much the only way to talk to a human. If their in flight experience wasn't so good, I would like never fly Eva ever again. In flight: 5/5 Excellent service. Older planes on the SFO routes but great soft product offer (pajamas, amenity kit, hot meals as snacks). Entertainment options were a bit limited but in line with other airlines. Really customer friendly flight attendants. Love flying Eva.

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    No customer service, no follow up, 100 calls to them, no pick up, or pick up but no one can help. they don't care about customers

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    Ask the Community - EVA Air

    Review Highlights - EVA Air

    Flew business with EVA air from NYC to Taiwan and Taiwan to Toronto - long flights with excellent service.

    Mentioned in 3 reviews

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    United Airlines - Photo of United Airlines
 
 209 of 13593
 
 Sliding tray table... Thank you United for the uncomfortable 14 + hr flight

    United Airlines

    1.5(3.6k reviews)
    1.0 mi

    Flew united in economy class for a long flight from SFO to Frankfurt, and I don't have a single…read morecomplaint! The plane arrived on time, and since it was an overnight flight, they gave a complimentary blanket and neck pillow, both of which were incredibly comfy. United also provided numerous food and drink services. First they brought out snacks, which were high quality cheese and crackers. After, they brought out meals, where you go to choose from chicken, beef or pasta. I chose chicken, which was a chicken polenta. I don't like polenta to begin with, so I didn't like the meal, but the people next to me had the other options, which looked very good. After a few hours, they gave everyone sandwiches, which were my favorite. Definitely high quality airplane food. To finish off the flight, they did breakfast, which tasted pretty good. Drinks were served with every meal. The best part was the in flight entertainment. The screens in front of me were equipped with dozens of free movies, free services for TV like Apple TV and Hulu, and even an interactive flight tracker. The flight attendants were really nice as well. Would definitely fly United again!

    I've been flying UA off and on for decades, it's the "less expensive" airline, usually the most…read moreaffordable one and has much coverage domestically and globally, but other than those few pluses, most of my experiences with UA fall into the minuses category, unfortunately. Positives - Expansive offerings of flight times and geographic coverage, and so this provides extensive connectivity. - Big hub presence across the US: Chicago O'Hare (ORD) (also the headquarters), Denver (DEN), Houston (IAH), Los Angeles (LAX), Newark (EWR), San Francisco (SFO), and Washington Dulles (IAD) - Usually lower priced than competing airlines. Negatives - Customer service leaves much to be desired. Maybe I'm comparing UA's service to Asian branded airlines, but yeah, disappointing. - Some planes are showing their age inside and out, but thankfully I mostly fly international which I think get the better planes. - My child was not feeling well once and we push the call button for help and the flight attendant just ignore us and when she finally came over, she dismissed our request for help. - My child threw up all over herself for lack of a barf bag (it was missing in our seat pocket). - Requested warm water and was given iced water when we already told them my child was not feeling well (the illness came on suddenly). All in all, not good memories of UA and generally leaves much to be desired. Thankfully, safety seems ok and pilots are experienced.

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    United Airlines - Rude lady

    Rude lady

    United Airlines - Getting ready for our next adventure!

    Getting ready for our next adventure!

    United Airlines - Dinner

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    Dinner

    American Airlines - Laptop does not work and yes it's plugged in

    American Airlines

    1.5(988 reviews)
    0.6 mi

    I would like to recognize Elizabeth Alonso from Baggage Service at the Miami (MIA) station for…read moreproviding truly exceptional customer service. On June 1st, I traveled on American Airlines Flight 525 from New York (JFK) to Miami (MIA), departing at approximately 11:15 a.m. After arriving in Miami, I accidentally left my garment bag on the aircraft. This was completely my mistake and not the fault of American Airlines. I filed a lost item report but had not heard anything back, so I returned to the airport early the following morning hoping there might still be a chance to locate it. When I arrived, I met Elizabeth Alonso in Baggage Service at Miami International Airport around 6:00 a.m. and explained my situation. She listened patiently to my story and was honest in telling me that sometimes lost items are found and sometimes they are not. However, instead of simply following the standard process, she decided to go above and beyond. Elizabeth explained that occasionally items are left at the gate rather than making their way through the normal lost-and-found procedure. Although it was not part of her regular responsibilities, she personally went upstairs, through security, and checked the gate area herself. To my surprise and tremendous relief, she found my garment bag. What impressed me most was that Elizabeth didn't have to do any of this. She could have simply referred me back to the lost-and-found process and moved on. Instead, she took ownership of the situation, showed genuine care, and made an extraordinary effort to help a customer. Employees like Elizabeth Alonso are what make a company stand out. Her professionalism, compassion, initiative, and willingness to go the extra mile transformed what could have been a very stressful experience into a positive one. Please extend my sincere thanks to Elizabeth and recognize her for the outstanding service she provided. She is a tremendous asset to American Airlines and a wonderful example of what great customer service looks like. -- Phil Wexler Grateful American Airlines Customer most people love to post negative views about Airlines, but they went out of their way from me

    hideous people cancelled first flight…read more next flight wouldn't let me fly and lost my bag don't use American worse than Skye on 6th apartments.....major waste of time and painful

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    American Airlines
    American Airlines
    American Airlines

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    Emirates

    Emirates

    1.8(243 reviews)
    0.6 mi

    Emirates has the best airplane ever . Welcome to the A380 experience! Hubby and I flew…read moreinternationally to Dubai & South Africa! Great entertainment ! Movie and TV choices were plentiful! The selection was world class and varied from Hollywood to Bollywood to Nollywood! Lots of room for walking and also restrooms were decent! On our 16 hour flight to Dubai they offered two full meals plus a pizza or sandwich snack. The had unlimited beverages and offered them on demand throughout the flight. On our 8 hour flight to South Africa the entertainment was better and had a greater selection from the continent. Great engines, superior room and excellent flight! Felt like luxury from the moment we boarded till we arrived in Dubai! We spent 2 nights in Dubai! Amazing time and deserves a whole chapter itself! Super impressed with this world class airline! One star less for the fact that we had to pay for the seats after purchasing our tickets !! Otherwise I highly recommend!

    I flew on Emirates for the first time last month and was extremely disappointed. They did not…read morefollow through with their promised services, so don't be fooled. They offer a fancy, glossy package of business class, but the reality is they don't meet what's advertised. My flight was delayed landing in Dubai, but rather than drive me to my next flight as promised, they decided I wouldn't be able to make it and cancelled my ticket before I even tried. I asked the drivers at the gate if they would kindly take me, and I was denied. I ran 20 minutes across the airport, and arrived on time but was told they had made the decision for me. My baggage was delayed by 2.5 days - they couldn't explain why it wasn't loaded on the next two flights. My meal was also no longer available since they had taken me off the flight. I was also promised reimbursement of expenses upon arrival. I had a large presentation the following day, and none of my expenses for that meeting were covered. I also had a very rude driver getting to the airport. Don't trust the airline, and definitely don't trust their layovers. It's really too bad - I was looking for a new primary airline for business travel, and it certainly won't be Emirates.

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    Emirates
    Emirates
    Emirates

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    Asiana Airlines

    Asiana Airlines

    2.7(41 reviews)
    11.1 miFinancial District, SoMa

    Asiana Review Notes…read more TO Vietnam: Asiana Airlines SF to Soul Incheon - Flight 1 - July 12, 2019 - leg issues - swollen legs, leg cramps for both my mother and I. - Dinner: Beef Broccoli Rice (OK) and Bibimbap Bowl ( YUCK) - Breakfast: Pancakes and Sausage with Warm Fruit Cobbler - Yum - In Flight Entertainment movies: Crazy Rich Asians, The Upside and Isn't it Romantic -Summary of Airline Crew and Service Grade: C, Just OK, Friendly and Courteous - I'm not Obese, but the seats are super small and cramped, I felt like a squished Sardine the entire flight. :( Asiana - Soul Incheon to Ho Chi Minh City / Tan Son Nhat (TSN) Airport - Flight 2, July 14, 2019 -leg issues - swollen legs and leg cramps continue - Ouch -Lunch: Chicken Stir Fry and Beef Stir Fry (OK) -Brownies -Pasta Salad - In Flight Entertainment movies: Fighting with my Family, Shazam - Dinner: Chicken Stir Fry Dinner (OK) -Summary of Airline Crew and Service Grade: C, Just OK, Friendly and Courteous. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ RETURN to USA: Asiana Airlines Ho Chi Minh City / Tan Son Nhat (TSN) Airport - Flight 1 - Aug 9, 2019 Asiana - Ho Chi Minh City / Tan Son Nhat (TSN) to Soul Incheon Flight Delay by 1 Hour. - Flight 1 :( - Dung at Counter and Dung Supervisor at TSN - Vietnam helped change our (my Mom/My Seats) due to swollen leg issues before flight. -Checked all 4 Suitcases big and Small before flight. - Lunch: Chicken Dish (OK) - In Flight Entertainment movies: finished Shazam and Wonder Park movies - Thank You Dung and Dung. -Summary of Airline Crew and Service Grade: B - Friendly and Courteous but Check in Counter at TSN was really fantastic for both my mother and I. Special Thank You to both Dung Trainee, and Dung Supervisor at TSN for going the extra mile to help my mother and I change seats so my mother can feel a bit more comfortably on a long flight, after dealing with 4 weeks of swollen feet/ swollen leg issues. Your kindness, attention and care will always be appreciated! Thank You. :) Asiana - Soul Incheon to SF - Flight delay issues from TSN - rushing to next gate to catch Flight 2 - Aug 9, 2019...that was a bit crazy and stressful, but turned out ok! - Dung Trainee, at the Counter and Dung Supervisor at TSN helped change our (My Mom/My Seats) due to swollen leg issues before flight and coordinated with the Asiana Soul Incheon Crew to change seats for the Soul Incheon to SF flights. THANK YOU!! Asiana - Soul Incheon to SF - Flight 2 - Aug 9, 2019 - In Flight Entertainment movies: A Dogs way home - didn't finish, Isn't it romantic - didn't finish - Dinner: Fish and Rice with Cheesecake Brownie (YUM) Summary of Airline Crew and Service: B Friendly and Courteous. Special Thank You for working together hand-in-hand with and communicating clearly with the TSN Crew. Issues: -Luggage lost due to flight delay issues at TSN - :( -Filed Luggage Lost Claim - due to flight delay with Asiana's Kat - Baggage Agent at SFO. - Called SFO Asiana and left a message about our Lost Luggage issues Aug 11, 2019 -SFO Asiana Baggage Agent Leonard returned call about Lost Luggage issues due to flight delay Aug 11,2019. - Lost Luggage delivered to our house from SFO Aug, 11, 2019 at 11pm. THANK YOU Leonard! :) Summary Grading Airline Overall: C - OK Summary of Airline Crew and Service Overall: B, Friendly/ Courteous. Luggage Agents: B+ Would I fly Asiana Airlines again? TBD, since this is the very first Airline Company used to fly to Asia and was told this is the only airline where you can book, pick seats in advance.

    The Asiana Airlines main customer service number is 1(888) 478-4407™ or 1|888|551|O145™. This…read morenumber is available 24/7 for booking, changes, and support, and support, and support, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. #. The Beginning of Every Meaningful Journey Travel has always been about more than reaching a new place--it is about discovering fresh perspectives, building lasting connections, and creating unforgettable experiences. Business class was designed to enrich every stage of that journey by bringing together thoughtful planning, seamless coordination, and personalized attention. Every departure marked the start of something meaningful, where every detail encouraged travelers to look ahead with confidence. #. Moving Effortlessly Through Every Stage A truly exceptional journey was created through continuity rather than complexity. Every phase naturally led to the next, allowing travelers to move from departure to destination with remarkable ease. Carefully integrated travel services, intuitive support, and efficient processes removed unnecessary interruptions, replacing them with a smooth rhythm that allowed every experience to unfold naturally. #. A Space That Encourages Every Possibility Above the clouds, the cabin became a versatile environment where every traveler could make the most of their time. Whether preparing for important opportunities, enjoying uninterrupted relaxation, or simply admiring the changing horizon, the thoughtfully designed surroundings adapted to every purpose. Elegant interiors, generous personal space, and modern innovations combined to create an atmosphere where every mile felt rewarding. #. Experiences Remembered Long After Landing The most memorable journeys were often defined by moments that felt genuine rather than extravagant. Freshly prepared dining, carefully selected beverages, premium travel amenities, and engaging entertainment complemented attentive hospitality delivered with professionalism and warmth. Every interaction reflected a sincere commitment to creating an experience that remained memorable long after the flight had ended. #. Every Arrival Opens Another Opportunity Landing was never simply the conclusion of a flight--it represented the beginning of the next adventure. Efficient airport assistance, coordinated baggage services, and dependable travel support ensured passengers could continue their plans without unnecessary delays. Every arrival reflected the same attention to detail that had shaped the experience from the very first step of the journey. #. Travel That Stays With You Business class represented more than a premium cabin or exclusive travel benefits--it embodied a philosophy that every journey should be as meaningful as the destination itself. By combining seamless mobility, contemporary comfort, genuine hospitality, and thoughtfully designed experiences, every flight became an unforgettable chapter in a larger story. Long after the destination had been reached, the memories of the journey continued to inspire the next adventure.

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    Asiana Airlines
    Asiana Airlines
    Asiana Airlines

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    CLS Global Transportation - 26 Passenger Party Bus interior

    CLS Global Transportation

    5.0(196 reviews)
    36.4 miCambrian Park
    Minority-owned & operated
    Certified professionals

    I cannot recommend this CLS Global Transportation enough. Sharon was our main contact and she was…read moreawesome to work with. She is an amazing communicator who responds quick and gives timely updates, which took all the stress out of planning. We booked the 13-seater sprinter van, and it arrived spotless. The vehicle was clean and looked just like the picture! Our driver, Floyd, was incredibly professional, personable, and accommodating. He ensured we arrived to all our events safely and timely. Planning an itinerary can get chaotic, but Floyd made the bride to be feel less stress as everything was all taken care of and more. If you need reliable, top-tier group transit, book this team immediately.

    My friends and I were looking for a party bus for an event in Oakland, and I'm so glad I found CLS…read moreGlobal Transportation on Yelp! Their 20-passenger party bus was the perfect size for our group. Sharon made the booking process incredibly easy and was so helpful in answering all of our questions. Their pricing was also much more affordable than other companies we looked at, so booking with them was an easy decision. We were able to schedule pickup from our friend's house, transportation to our event, and a return pickup and drop-off afterward without any issues. Our driver, Leland, provided 10/10 service. He made sure we had the best experience from the moment we got on the bus by setting up the Bluetooth before we left and making sure the cooler was stocked with ice. He even picked us up a little earlier than scheduled since our event ended ahead of time. Most importantly, he got us to and from our destination safely while making the ride fun and enjoyable. Thank you, Leland, for being such an amazing driver! We'll definitely be booking with CLS Global Transportation again for future events, and I recommend them to anyone looking for reliable, affordable, and excellent party bus service.

    Photos
    CLS Global Transportation - 26 Passenger Party Bus

    26 Passenger Party Bus

    CLS Global Transportation - 20-26 passenger Limo Bus

    20-26 passenger Limo Bus

    CLS Global Transportation - Built-In Bar

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    Built-In Bar

    Turkish Airlines

    Turkish Airlines

    1.7(183 reviews)
    0.3 mi

    I recently purchased a plane ticket from Turkish Airlines through Booking.com. According to…read moreBooking.com's policy, I was eligible to cancel my ticket within 24 hours of purchase for a full refund. I canceled the ticket within that 24-hour period because I found a cheaper option elsewhere. However, I have not been refunded for the seat selection fee. Booking.com stated that it is not their responsibility and advised me to contact Turkish Airlines. When I contacted Turkish Airlines, I was informed that seat selection fees are non-refundable. I find this unacceptable because I canceled the ticket within the eligible refund period and never used the flight or the selected seats. According to the U.S. Department of Transportation, if an airline requires payment at the time of reservation, it must allow consumers to cancel the reservation within 24 hours and receive a full refund. This policy is mandatory in the United States. Furthermore, the Department of Transportation states that consumers are entitled to refunds for fees related to ancillary services when the associated flight is canceled or refunded. Ancillary services include optional services such as advance seat selection, baggage fees, Wi-Fi access, meals, and seat upgrades. The seat selection was purchased as part of a reservation that was canceled within the required 24-hour period.

    I bought a ticket to my mom from Istanbul to Venice through Turkish airlines website !…read moreAnd it was mentioned 30kg on her ticket and also on the email received from them! In the airport they refused the claimed weight and refused to proceed untill i paid the extra 7kg !!! And their claim was it wasnt their fault ( Although i bought it online from Turkish airlines!) So be aware guys they claim they are luxury airlines but their acts like budget airlines so better to search for alternate airlines!!

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    Turkish Airlines
    Turkish Airlines
    Turkish Airlines - The transformer seat.

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    The transformer seat.

    EVA Air - airlines - Updated July 2026

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