American Airlines cancelled the flight. The announcer said- uh they are bringing a part from BOSTON but your guess is as good as mine when. Your baggage is going to be sent to baggage claim. And we don't do refunds HERE- but you can call the number on the card here- but to be honest- they don't really want to talk to you. Daughter was told. NO REFUND - you should have gotten a better ticket (basic 400 tickets- 2 of them) FLY DELTA!!!! so we go to the site page provided and it says- THIS PAGE MAY HAVE TAKEN FLIGHT- unlike the PLANE! read more

American Airlines - The refund page has TAKEN FLIGHT - Airlines Near Me - Warwick, Rhode Island

Worst travel experience i ever had flight supposed to leave at 7 at 630 just a few moments piolt running test. 20 min later flight delayed have to wait for part from Boston. Miss connection flight have to shorten vacation by full 24 hours and maybe board plain 7 hours later never again will.i fly American Airlines not satisfied at all​ read more

Way before COVID they were inconsistent but my return to AA commenced with a connecting flight to Rhode Island via CLT. They rerouted us. Long layovers which I purposefully scheduled to avoid actually occurred and it was rough while traveling with an elder who happens to be disabled. No regard for keeping our seats together. For the prices ... I'd like the service to match. My expectations are based solely off American Airlines prior travel experiences and 800 customer service was apathetic while counter personnel were more helpful. read more

American Airlines - American Airlines Gate - SHV - Airlines Near Me - Warwick, Rhode Island

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On a business trip to Mcallen Texas...outbound was ok, On return, I arrived at airport at 0900...flight was scheduled for 10:25. DELAYED 2 hours. Mechanical problems. Concerned that I had several connections to make through Dallas. 2 hours later--"the parts" had to be installed--another 2 hour delay. 2 hours later--another delay. Now I had lost all capability of making ANY connecting flight to Providence. I was now in a line for 2 hours to rebook on a flight next day. I finally got to counter and was told--"All flights are booked for tomorrow"...WHAT!!?? This meant that I was delayed 2 days!!! I contacted Customer Service when I returned--wrote them a nice professional letter asking to be compensated...they replied "sorry--here is $25. " Needless to say---I told them what they could do with their $25. UPDATE!! CS just called me to tell me they made an error--are refunding me 15 k miles and credit and expenses!! read more

American Airlines - STRANDED IN Mcallen Tx - Airlines Near Me - Warwick, Rhode Island

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Terrible! I politely asked them for chicken and rice for an entree and they said no. The plane ride was 23 hours

Yes, 4 stars for this round trip from Providence to Aruba. Note that this is based on a comparison with other airline trips, so the bar is quite low! That said, American Airlines on this trip: 1. Departed and arrived on-time or very close to on-time, even with weather issues. 2. Their customer service was prompt, professional and courteous. 3. We were able to sit in exit rows, so our legroom was actually quite good 4. The flight attendants were also polite and professional. 5. The boarding process was organized and timely, even thought all the flights were full. 6. The entertainment system worked, even on my laptop. Only pretzels and cookies were served on a four hour flight from Charlotte to Aruba (though we brought food aboard as did many passengers), nonetheless, they were able to get us there and back without issue, something JetBlue did not accomplish, on two consecutive attempts. read more

American Airlines - American Airlines Gate 5 - Airlines Near Me - Warwick, Rhode Island

Frequent traveler here. Normally fairly chill about the whole air travel experience because I get that things happen the control of the airline and unless it the behavior of an individual employee, often not controllable by the local airport staff. I was ready to give a 1-2 star review after yesterday's cancelled flight because the communication on the delays were infrequent and mostly via text vs announcements. The data on the AA app was horribly incorrect, as was data available from flight tracking apps. Okay, the flight (and many others) was delayed and ultimately cancelled as a result of a heavy thunderstorm rolling up the east coast and I get that... I've no love of flying through a lightening storm in a metal tube, but the comms could have been much better. So, what changed this to a 4 star review? One person! The gate agent when I showed up 9 hours before my rescheduled flight and approached the counter after bypassing the kiosk to check-in and wait for hours. She was super polite, professional, and efficient when I asked about any opportunities for a seat on an earlier flight, handed me a boarding pass that gets me home about 6 hours earlier than the rescheduled flight. Without a blink she asked if I was checking a bag. Weekends are a precious commodity in my household, so I appreciate getting 25% of my waking hours in the day back. Unfortunately I didn't catch the agents name, but her polite helpfulness made my day. Thanks to this one person, AA remains on the short list of airlines I'll even consider flying. read more

American Airlines - Flight tracker radar map of the weather that delayed, and ultimately cancelled, my planned flight. - Airlines Near Me - Warwick, Rhode Island

Made me check my bag to final destination even though there was plenty of unused room in the overhead. Having to wait for my luggage caused me to miss my ferry adding 2 hours of wait time for something completely unnecessary, read more

They are the worst when it comes to customer relations. Our flight was delayed with no notice. They lost our luggage which caused us to miss our connecting flight. and we spent the night in the airport. We requested a refund and they gave us half of what the flight was worth. I sent them 2 messages and the response to both was identical, word for word. They never read either message. I get that things go wrong but shouldn't they at least try to make them right. I definitely would not recommend traveling with American KD read more

Oh, if only I could give them a zero star! Their customer service department is a joke. I've called them 4 times so far this morning and after being on hold each time for a very long time I get a BUSY signal. Please, folks, do not use American Airlines if you can avoid them. They really only care about the money; not you as a paying customer. Use Delta Airlines whenever possible. It's much easier to get a human being on the phone plus their Frequent Flyer miles never expire. read more

American airline flight 5198 - from PVD to PHIL on May 14th, flight from 12.29pm supposedly reaching at 2.23pm in PHIL. The reason is "maintenance". At 1 pm, I started to panicked. They said they know some has connection flight, but good lord, they didn't mention anything until 1.55pm, they pushed all the flights to another Philly flight AA4609. I think this could be their goal to combine everyone in the two flights to save fuel.. :/ I have a connection in Philly to San Fran at 3.50pm. Obviously not making it. We took the 2.23pm flight, but we reached at 3.30pm surprisingly. Sadly though by the time we got out it was 3.40pm in Terminal C and the other flight I'm supposed to catch is at 3.50pm in Terminal A lol great. So now I am gonna take 6.20pm flight to San Fran Flight AA2306 with a boarding time of 5.45pm. Of course, at 5.45pm they were still boarding passengers from the previous flight at gate C23, leaving to StLouis... then AA2306 is delayed to 6.33pm. We were boarded by 6.45pm i believe, however!!!!!! The pilot told us there are maintenances two times, 10-20min each time. Now it is 7.45pm.. and they jus told us it will be another 45 min lol. Great. My day is ruined.. no compensation for the ruined day for everyone and their business kept going. :/ this is what you get for paying the cheapest flight. They won't let us out.. and if we do wanna go, we need to take everything with us. There was something I had to miss at 1pm to take this flight.. I might as well jus do that instead at least something productive came out today instead of just waiting around.. the latest text I got was delayed to 8.10pm. It is now 7.52pm.. Edit 1: they kept texting us, we will fly at 9pm.. then at 9.15.. then at 9.30pm. They wouldn't let us out.. then they ask us to leave at 9.25pm. They asked us to go to terminal B, gate 9.. we did. And finally they cancelled our flight. They told me I can get my luggage from the claim baggage area. I went. And they told me I am not getting it until it reaches the final destination in SFO...... which is the next flight that I will have to take. I don't want to take this. I just want to be done with it and go back home to Providence!! I just want to cancel my entire trip!!!! I called customer service they could only rebook for me. They could do jack shit on refunds or vouchers. I had to get back in (yes, all the jazz on security) to go back to customer service. It is now 10.41pm... read more

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Great, smooth, comfortable flight from Providence to Charlotte. Big, comfy seats with lots of legroom. Love flying American, once again!

Flight was cancelled yesterday morning, we were told there are no other flights until tomorrow. Whatever, fine. I asked for a hotel voucher, at first they said no. I am traveling with a 3 year old and had to ask "so what am I supposed to do, sleep in the airport?" Finally a more experienced agent stepped in and was able to contact a manager to authorize a hotel voucher. We are now at the airport the next morning, check in took very long and the bag check machines malfunctioned. I tried to proceed to the counter and was made to get in another line and wait AGAIN. At least our flight isn't cancelled, looking on the bright side! read more

Absolutely the worst. It's mind boggling to me how every single industry is out to scam honest hard working people. So quick to ask for a handout during tough times yet so eager to screw over the customers. I will never ever in life deal with this company again. Horrible customer service, horrible ethics and overall business practices. Hopefully somehow this company goes under and gets what they truly deserve. read more

Ok, this rating us specific to the experience my disabled Aunt had while flying back to her point of origin. She needs wheelchair assistance and was taken off the plane and left in the departure area for two hours rather than taken to the baggage claim where her bag and family members were waiting her arrival. I was appalled by the lack of care she received while utilizing AA services. read more

It does not cease to amaze me the negative culture of this Arline. Since I can remember I have avoided traveling with this airline because I almost always have a bad experience. Unfortunately I had to book through Expedia with AA and of course the plane had computer problems upon take off so we were stranded for hours at the airport with out a convenient return trip to our final destination. I asked if at least refreshments or a meal voucher would be given. And the response initially was yes by one of the agents who then disappeared. When I spoke to the supervisor she made a comment that they ran out of refreshments last night. Is there one thing AA has been consistent over the years is the mediocre and malignant culture. It is understandable that things go wrong when you travel but the way the staff handles these problems leaves you always with a BAD LASTING IMPRESSION! read more

Flight from Savannah to Providence. AA lost luggage and took 4 days to deliver, ruined vacation. Not once did AA text or email with delayed luggage update as they call it. I had to contact them through "chat" or wait on telephone hold for 20 minutes. read more

WORST AIRLINE EVER!!!!!! So let's see, this is the worst airline I have ever flown with! And the supervisor from the Dallas office named Larry, was anything but helpful. After calling to complain about how inconvenient this flight was, there was nothing done to resolve the situation. No voucher or refund!!These are our issues that we had: - Flight claimed that there was air traffic control delay but when I spoke to AA customer service they said it was a weather issue even though the weather in Boston is fine. - Our flight was delayed an hour and 20 mins plus the extra 40 minute wait for baggage claim - oh yeah that's right, the nasty agent made my friend check his carry on bag claiming the flight was full capacity and there was no room (mind you we paid extra for priority boarding and we're even all the way in group 6) - then we get onto the flight and see there is plenty of room in the overhead cabin & we hear on the loud speaker that if anyone's bag is not fitting that they will put it in the back where they have extra storage - even the flight attendant agreed there was plenty of space - Baggage claim took 40 minutes to start letting the bags on the carousel - now I'm just getting home after having to take an hour drive home and have work in a few hours Never been on such an inconvenient flight and treated with so much disrespect! Worst airline and customer service. read more

Congratulations to American Airlines on becoming the worst customer service company. As an Executive Platinum flyer with this airline and over 1.2 million miles, I have been witness to a once proud company selling it soul and ignoring customers and providing even the most basic customer service such as answering a call when they cancel flights. They used to say on flights that there are many choices for air travel. They were right and I would recommend anyone to look for a different airline read more

Will never fly American again. They took our taxpayer dollars when their flights were empty and they're already canceling COVID-era unused flight vouchers. Theft, greed, just disgusting. For the rest of our sakes, I hope nothing like the pandemic shutdown happens again, but if it does they should let American Airlines fail. It's what they deserve. read more

I see AA continues to receive more complaints. Validates the complaints I made months ago and AA tried go convince me it was my fault. I misunderstood their way of doing things LOL. Great feeling JUSTIFICATION! read more

I will never again fly with American Airlines!!!! I booked a flight departing at 11:30 am and later received an email that the departure time had been changed to 959 am. When I arrived at the at airport the flight was delayed due to maintenance and we didn't leave until 11. I was not happy about arriving so early or the Small prop plane with no wifi. My return flight is now delayed 3 hours due to maintenance. American is the absolute worst!!!!! Do not schedule flights if you don't have working aircraft!!!! read more

9-18-2018, we were scheduled to fly from Providence to Louisville, kY via Philly. At airport checkin we were rerouted due to "air traffic" problems to Washington DC, then to Louisville. After no less than 7 delays we changed our flights, due to "mechanical" problems. Finally got to DC @ 10 p.m. and were given hotel room for the night, due to mechanical problems. During this 12 hour affair we were offered no food vouchers at all. Had it been weather related we would have spent the night in the airport. Finally got to Louisville @ noon the 19th. Contacted AA regarding displeasure from the experience. The advised weather was the problem all along. The weather service on the 18th reported clear skies in DC all day. I do not like being not told the truth. Last year we has problems with AA out of Providence. Got the run-around then. Red lights should have gone off! Last time we will fly AA..........ever. At least tell clients the truth, they will appreciate it and remain clients. read more

Booked a ticket on American. Found out after I paid that I will not get seats assigned until at the airport so unlikely I will sit next to others in my party. Unless willing to pay an additional fee, you are pretty much at their mercy on where you sit. read more

Terrible. Washington DC and philly constantly delayed or cancelled. Bad service all together. They go "small on small," if you will, in terms of airline industry succession in my book. Thanks anyways. read more

If I could give ZERO stars I would!!!! We will never again be flying AA. Trip to Houston kept delaying. Then trip back to providence had a 3 hour delay. It was supposed to be landing in providence at 1044pm. Now told it would be landing until close to 2am!!! Then to be told the flight is cancelled. 3x. Then to be told we are flying out at 1am!! Then to be officially cancelled at 1:15am. For the next flight out at 7am. To be told AA will give us hotel vouchers. To find out NO HOTEL within an hour near the airport has rooms available. To then be told by an AA worker. "Go sleep on the floor then - I don't know what to tell you" Are you serious?!!! This is my third last minute trip I had to book and I've been stuck using AA and all terrible experiences. Always an issue with the planes and crew. NEVER AGAIN. read more

A shout out to American Airlines for their excellent treatment of my 90 yr old, WWII vet (and I made him wear his hat) Dad - three flights each way from east to west coast - they whisked him through airports (one connection about half a mile away) so he'd make each next flight. AA moved his (aisle) seats forward whenever they could, were courteous and helpful; they made every leg of his trip totally enjoyable. This trip enabled my Dad to see for the first time where my brother Steve lives, and my brothers and I are extremely grateful! read more

We got to the airport an hour before our flight and of course had to wait in line, so by the time we checked - in we were told "we were unable to check our luggage because of the 45 minute cut off time." Ok? so now what, they proceeded to continue saying we missed our flight when no we didn't wouldn't let us check our bags. There was a whole line of people besides us this happened to. Then we get charged $75pp to get a flight for the next day! I will never fly AA again! read more

I am so disgusted with American Airlines. My 16 year old flew for the first time alone. After a 2 hour delay, and having to reroute because he would miss his connection, on his 2nd of now 3 legs, the gate attendant in Dallas made him check his clearly correct carry on size bag through to Billings. My son did not want to check and when he asked him nicely if he could please just keep his bag the guy rudely told him if you ask me again I will kick you off of this flight. Now his flight from Dallas is delayed and he will barely make the next connection in Salt Lake City. The woman swears up and down that if he makes it the bag will make it but lo and behold he made it and the bag did not. I know things happen, but if this jerk of a guy had let him carry on (there was room he took a photo of an empty bin) he wouldn't have to wait a day for luggage, American wouldn't have to deliver over 2 hours to the ranch he is staying at, and my son would have had a better first experience flying alone. These airlines have you and they don't care how they treat you and it is terrible. read more