This is in reply to Susan W's review of Westland House…read more It is interesting that the sibling who lives 2400 miles away and visits the least has such a strong opinion. Let's talk about the snafus. These include medication not being given, sometimes for days at a time. A catheter bag put in backwards, which caused urine to back up into her bladder. Not surprising, Mom had a UTI shortly thereafter. Staff using Mom's personal supplies without replacing them and even using her blood pressure cuff on other patients and returning it hours later. There were also many instances of items missing from her room. Most were eventually replaced, often with a lesser quality product. Even though showers were scheduled ( and paid for) twice a week, they were routinely skipped, sometimes for weeks. We had to hire outside help to bathe her. The final snafu was an aide who was going to give mom the wrong insulin dosage, 3 times the level she should receive. There is a strong possibility that dosage would be fatal. You might also look up what the acronym snafu stands for. It is a military term, Situation Normal, all Fxxxxxx up. That is actually an accurate description. There were numerous complaints to the Department of Licensing and Regulatory Affairs (LARA) while our mom was alive and if you look now, there are at least 5 additional complaints since her passing in October. Keep in mind there are only 50 residents at Westland House. Please see the attachments showing a few of the many complaints. As for Chris, he does make a good first impression. We talked to him for an hour about the issues at Westland House. We mentioned that Wanda is overwhelmed by the job. Chris agreed and said they are hiring a full time nurse ( finally) in addition to Wanda to handle the workload. What does that tell you? Chris agreed that there were on going issues with medicine distribution, housekeeping and general staffing. He thanked us for our comments and by his tone, you could tell he knew about a lot of these issues. Soon after the potentially lethal insulin incident, Chris called us back and said that we were banned from the property. So, instead of addressing the life threatening issue, you try to silence the messenger. The people that Susan W saw on her rare visits were probably the hospice staff, which we initiated. We also fought with Westland House for months on the issues listed above and there was some marginal improvement. Susan W saw improved service from our months of battles. Susan W's assessment of a family member's alleged belligerent behavior had to come from Chris, Wanda or the other siblings. And getting animated when someone is potentially harming your mother, or worse, just shows you care. Now, the rules for senior living facilities are clearly in favor of the facility. They can evict the resident or banish a person for the slightest of reasons, or no reason at all. We also had an ombudsperson from Wayne Country on the case, who worked with us for months. She did a great job. I'm guessing Chris's radical about face happened after he talked to his legal team. They probably weren't happy he told the truth about the conditions there. If you actually do decide to put a loved one at Westland House, keep a detailed log of every major issue and problem and file complaints with the State. We kept the records of the numerous medical mistakes. Every senior living facility has issues. The issues at Westland House are dangerous.

all i experienced was a bunch of unhappy workers pushing people in wheelchairs and leaving them…read morealone

The perfect place for my dad who needs support but still wants some independence. The building is…read morebeautiful, food is fresh with much variety offered, staff are caring and helpful. They truly know each resident well. A family atmosphere for sure.

Things were good for a while, but then my relative was asked to leave because of non-compliance…read more Never was entirely clear on this as relative seemed happy there and staff seemed to like this person. I would be cautious about moving here if person needs much assistance. Although they mention assisted living in their descriptions, they are not licensed. Be sure you know the difference between licensed assisted living and senior living as moving is not fun.

Avoid. Relative was in independent living. Tried to take advantage of her financially when it…read morecame time for assisted living. She had a brief stay in the assisted living....avoid at all costs.

Casey and Heather are absolutely incredible. Fully engaged and always trying to do things for the…read morecommunity at Waltonwood. I have been to several events where they are interacting with the residents and you can tell that they really care.

Great compassionate staff. Lots of functions if you choose to participate…read more Bad part is Dr. Winters is the house doctor & he does not follow up. The manager runs a tight ship and the employees are wonderful. Nice looking facility. Separate dining rooms instead of a large dining area makes the meal setting more personal & interactions. Food is mediocre, not horrible like Beaumont Oakwood or Marywood. I feel that we truly picked a nice safe place for Mom.

The good: My parents were quite fond of many of the employees at Brookdale Northville. The food…read morewas good, my mother made some very nice friends during her stay there, and there were plenty of activities for the residents and their families. We were grateful that there was a unit available large enough for two people so we were able to keep my parents together per their wishes. The bad: We had problems with housekeeping, laundry, billing practices, and obtaining my parents' records upon leaving the facility. Some things were discussed with us during the contract signing (such as a rate guarantee special that was being offered at the time) that we had to insist on getting in writing before we would sign. Also, the Brookdale agent said things such as, "Oh, I don't know why our contract still says that. We need to have that changed" or "Don't worry about that part". It was quite unnerving to be asked to sign contracts involving many thousands of dollars per month under those conditions. The most troublesome issues for our family at Brookdale Northville had to do with medical care. My parents' long-time physician was on a leave of absence when they moved in, so we made the difficult decision to contract with Brookdale for health care. We paid extra each month (in addition to what Medicare and secondary insurance were billed) for the services of Dr. Frank Winters and for the Brookdale healthcare team, and things overall did not go well. During my parents' residency at Brookdale we experienced failure of the care team to properly follow doctor's written orders; medication administration, ordering, and billing issues; inaccurate record-keeping; and frequent communication difficulties regarding medications, illnesses, treatments, test results, outside referrals, etc. The ugly: Each of my parents left Brookdale Northville under dire medical circumstances, via ambulance, at our family's insistence. Our family repeatedly expressed concerns to Dr. Winters and to the medical staff that my father was getting weaker, continued to have atrial fibrillation and anemia, that his breathing sometimes sounded raspy, and that he complained of increased fatigue and trouble breathing. We made multiple requests for the doctor to check on his lungs. We were repeatedly reassured by Dr. Winters directly or through healthcare staff - even up until just a few days before my father landed in the ER - that his lungs were fine. This was also after several inquiries by various family members over the prior months about sending our father to the hospital due to his increasing weakness and other symptoms. We were repeatedly told that his problems could be handled "as an outpatient" and that he wasn't sick enough to be admitted to the hospital. My father ultimately became so weak that he couldn't stand, and our family instructed for an ambulance to be called. He was quickly diagnosed with a collapsed lung in the ER, and he died after several days in the hospital. My mother had a sudden and erratic decline in her mental and physical condition, which turned out to be due to a urinary tract infection and hyponatremia (very low sodium levels in the blood). This was not recognized or pursued by Dr. Winters and the care team despite apparent classic symptoms, concerns expressed by family members about our mother's significant change in mental status, her recent hospitalization for low sodium, and multiple falls over several days due to extreme weakness. Dr. Winters wrote in a visit report three days prior to her being rushed to the ER that urinary tract infection was a possibility, but he failed to follow through on ordering any lab tests to rule it out or to treat it. In his summary, he actually wrote that my mother's erratic behavior was likely due to dementia (she did not have a prior diagnosis of dementia). In retrospect, we wish we had known about services such as GoDocsGo, which offer in-home (or in- facility) health care. Please see separate review for Novi Lakes.

Story Point has such wonderful staff, and the food is great! Marco, Mario and Camri go out of…read moretheir way to make sure the residents get excellent service in the dining room. My dad is really happy living here.

I chose StoryPoint for its availability for short term respite care because of availability and…read morelocation. It is attractive and has a big open illuminated ambience. The food was mostly good. Food service is terrible to non-existent. Published meal times are ignored by staff, and I have given up and left on occasions, and been turned away, told that they have run out of food , or handed my meal in a carry out box. Most of the residents are significantly disabled, impaired, and barely independent. Carry out and room delivery services are allegedly available if one can reach somebody to take one's order. The one exercise class I attended directed by Monica was good. The movies I have tried to watch in their theater were abominations, but the chairs are comfortable. My conclusion; keep looking.

I just moved mom out of Villa Marie. After two years of living there because of the current…read moremanagement team. Trucenia Brown, the current resident manager there now is very difficult to work with and most residents are intimidated by her. Very slow to react to situations needing urgent attention. She communicates by email and will not give out her mobile phone number like her predecessor. If you have something urgent, good luck. The food being served is not the same food that was served when mom initially moved in. Low nutritional value and very inexpensive to make and low quality. Staff members that quit or were fired by management have not been replaced. The rooms are only cleaned every other week and it is not thorough cleaning. The rooms are filthy. If you question anything they do or give feedback, you are immediately targeted. My mother was given a "lease violation" for running into Michelle with her walker. My mother is 92 and uses a walker for mobility. Michelle is a kitchen staff worker who thinks she is in charge most of the time. Very condescending and if she doesn't like you will create a story about a resident so that they will get a lease violation. 3 lease violations and you have to move out. This has been a common occurrence since residents have been targeted for removal. Many residents are moving out because of this staff member. After finding out from current residents that there were 12 covid cases at Villa Marie, I had to call and ask management point blank, are there any cases. I was told they were not aware of any. This was approximately March 30th after the entire world knew what this virus could do. After I told them that residents told me specifically who had the virus than a letter was sent out to everyone stating that some residents did have the virus. Poor management. If you love your family member, steer clear of this place. Yes, the monthly rates are low but as Trucenia Brown would say, "You get what you pay for, what do you expect for $1940/monthly." I have contacted upper management at Trinity Health Care and no one there seems to care. Becky Lund is the senior VP and was made aware of everything in this review. All anyone seems to care about is protecting their jobs and reputation and bottom line profits but as far as the residents go, they are at the short end of the list. Pay attention to the corporate response to this review, they will tell me to call them so they can rectify the matter but they won't. They will pretend to care but they don't. The prior team at Villa Marie was caring, attentive, prompt and humane. Not this staff!! I hope this review helps things get better at Villa Marie for the residents!!

I went to visit Villa Marie with my friend who was visiting her aunt. We were there several times…read moreand I was so impressed. The place is very nice and the staff were great. We had lunch with my friends aunt (Aunt Lydia) and the food was good. Very fresh and loved the soup. Aunt Lydia loves it at Villa Marie she kept telling my friend (her niece) she wishes she had moved sooner. It is a great place and very clean.

I moved my husband here from another facility. On the third morning when I went to see him the…read morestaff said he had infection and were going to call an ambulance. At the hospital they found he had a urinary tract infection and a little pneumonia. The other facility din't even try to do anything about it. Woodhaven really cares about every resident and it shows. I will be forever grateful to them. Rose M.

My mother, Dolores Curran, was extremely well taken care during the four years she was there…read more Wonderful staff and facilities.

Toured this facility and it's absolutely beautiful. Staff is very friendly. Great location.read more

Ms. Mary and Ms. Ruth make sure the area smells good and clean especially the jockey club. They…read moremade the area clean and they are very hard worker and dedicated to their job