Everyone I interacted with was compassionate. If they didn't have the answer, they got it quickly…read more They treated the patient with dignity and respect even after the transition. They also offer services after the fact for grief and bereavement. I have no negative feedback. Thank you for helping me support my loved one as they passed comfortably at home.

Our experience with FaithIHC has been amazing!! My husband has 24/7 care, his caretakers are…read moreawesome, they are a great team, can't say enough about them. Jenny and Hailey (owners) are there to help every step of the way. They are very compassionate about about getting everything just right for everyone. They are a joy to work with. If you know someone in need, give them a call, you won't be disappointed. Joyce Baumgardner Holland

My mother passed away December 27,2021. She had been a resident at Vista Springs Holland Meadow…read morefor 4 years. She chose this location based on the Administrator at that time. The first year was very good. Then the administrator retired. During the next 3 years they changed administrators 4 times. The last few months they had two co-directors. The Wellness Director was the LPN in charge of patient care. The other Director was in charge of the Business office. I am an RN and have worked in various fields of nursing care for the past 30 years. I know that working with assisted living members can be a challenge. That is one of the reasons I made myself available to the staff for calls, assistance in care, etcetera with regards to my mother. My mother was 96 when she passed away. It was her choice to die with dignity. Therefore when her health declined, August 2021, we requested Hospice of Holland to assist the staff at Vista Springs. In November she became wheelchair bound so her care level increased. She needed assistance with all activities of daily care, such as bathroom assistance and she took all meals in her room. Both the Hospice RN and myself communicated frequently with the Wellness Director concerning my mothers requests and needs regarding care. December 19, 2021 I was informed by Hospice that my mother had not had a shower in three weeks. After communicating with the staff, talking to my mother, and making an assessment of her room, I sent an email to both directors. I requested that her clothes be changed daily, that she be given a shower twice a week with assistance, I would be taking her laundry home weekly and I was available for them to contact me with any questions. At that time I increased my weekly visits to two or three. I never received any communication from either Administrator regarding this email. December 27 I was with my mother from 8 am to 9:30 pm. It was evident that she was dying. The only time any aide came into her room was when I put a light on for assistance in moving her. The Wellness Director came in late in the afternoon to help move her up in bed. She seemed surprised by her condition and the fact that I was sitting at her bedside holding her hand. In my experience, as a nurse, when a patient was dying they were placed at the top of the list for care. The Wellness Administrators attitude was extremely disturbing. My mother died with family around her at 9:23pm. The next day my husband and I were there, cleaning out her suite for 3 hours. The only people who came to offer condolences or offer assistance was one of the cleaning staff and staff from the maintenance department. Neither Director spoke to us although both were in the building. Four years ago Vista Springs of Holland Meadows was known as "The Cadillac" of assisted living. That is no longer true. If the corporation does not take seriously who they place as Administrators they may someday be looking at a negligent complaint. Quality of care is directly related to training and appreciation of staff as well as effective communication with family and staff. One of the websites I looked at, after my mother died, had 28 reviews listed. As I read the reviews I noted that a number of the positive reviews were by staff and at least eight of those had been posted all the same week. To me, that is quite disturbing. The negative reviews were posted at various times and were from family members of residents. On other web sites there were negative reviews from staff posted at different times. Please be very diligent when looking for an assisted living home for your loved one. Susan W Holland, Mi.

This is the BEST Assisted Living in West Michigan! The staff go above and beyond in everything that…read morethey do. They are always hustling to ensure that every need is met in a timely fashion. Being a small community of only 34 beds, the staffing ratios are insanely high! The staff have a great team approach and love to care for each community member like they would their own family. Even though the rooms are spacious and the layout is grand, it has a great close-knit community feel. We constantly have community members playing cards and games or enjoying another activity. We have a BEAUTIFUL courtyard and plenty of space for family to enjoy. There is even a full-service dining room for families to create a meal together, if they would like. We have a chapel for Bible study and Sunday services. Even management is very hands on as they get involved in care and activities such as the weekly manis and pedis. It really doesn't get much better than this. I would HIGHLY recommend Vista Springs Holland Meadows to anyone and everyone!

My mother was at Appledorn Assisted Living South for eight years. We were happy with her care…read more Staff members were kind and loving toward her. She enjoyed the meals. It was a warm and friendly environment. She was happy there.

I had my mom there and i pulled her out. i feel awful that i put her in such a place. It looked…read moreso nice but don't let looks fool you. More than once i seen residents lay on the floor begging - yes BEGGING for help with alarms going off, and staff sitting 50 feet away in the lunch room. when I asked why no one was responding to the alarm and cries for help, the staff just said that its ___'s job and she is on her break. (you gotta be kidding!) My mom complained of rude aids who treated her like she was an inconvenience and waiting sometimes 15 minutes after pulling the emergency cord before someone came to help her. And i've talked to many people who said they that thefts were common. jewelry, pocketbooks, scarves, perfume, (anything of value). Management does not address concerns, they don't care, they deny the thefts, deliberately cut corners. They don't even have enough flatware because they are to cheap to replace the ones that get lost. Head of nursing does not know what is going on and seems to supervise remotely from a distance. Appledorn admits a resident then claims that the person needs more and more care jacking up the rates but that same person requires less care somewheres else. There are some really nice aids working there. It ain't all their fault, but how do you trust someone who steals from old people? For the money that place takes in at the expense of the very elderly and infirmed, its criminal that they provide inadequate care.

I strongly recommend that any family look elsewhere for end-of-life care. Our experience with Elara…read moreCaring Hospice, Fort Wayne IN, was clinically negligent and at times, heartless. We made the mistake of trusting Elara Caring Hospice with our loved one who is a man with significant Developmental Disabilities. He lived in a Group Home. His mother was a part of his everyday life and has been for all his 50 years. We have too many complaints to list all here (and yes, we will file them with the state and Feds), but the most basic promise of Hospice Care is pain management, and Elara failed this repeatedly. They allowed his pain/comfort/seizure medications to run out on several occasions, leaving him to suffer for periods without any relief. An Elara nurse documented that no harm was done by this each time. He had a Developmental Disability, but he DID "feel pain." It is Ableist to claim otherwise. I assure you that withholding his comfort medication had adverse effects for him, just as it would for you. Their communication was consistently poor throughout the process. Our emails, calls, and texts went mainly unanswered. The height of their coldness occurred when he passed away in early December. An Elara nurse called his mother and said, 'Mr. X is deceased.' There was no empathy, no comfort--just a clinical statement of fact. Two days later, an Elara staff member called her asking if he needed more supplies. When they were reminded that he had already died, the agency went silent. There has been zero outreach to his mother--no condolences, no offer of grief support, and no one from Elara even checked in with her. I finally wrote them 11 days after his death and demanded they remove the rest of the controlled meds with his name on them from the Group Home as there is liability if they go missing. Elara Caring was not a family support system for us; in fact, they treated his grieving mother with total indifference. As she wrote in a narrative preparing the complaints: "No condolences, no acknowledgement of my son's life. Nothing. He is my son. His life mattered. He deserved mention. He deserved respect. And quite frankly, so do I." His life DID matter. His death matters. We cared but Elara Caring did not.

Quaintly the supplies my wound care wanted me to use were too expensive and the agency couldn't get…read morethe supplies or I even had 2 visits at 11pm at nite instead of appropriate times. The staff are so overworked when the corporation took over the quality of care went down. The agency seem to care for the money more than care. I was told frequently corporate doesn't want us to spend very much money