I ordered and paid for an hour limo from Thousand Oaks to Malibu for up to 10 people. The cost was $199.56. I received confirmation and my credit card was charged. I received a call from Tina 5 hours later letting me know that they cannot honor the price that I was quoted and confirmed online due to it being Prom season. I booked the limo for a 2pm pick up and a 3pm drop off, and that is a very busy time of day turns out. I was told I had two options...pay $299 for an hour of service or cancel and have the money refunded to my credit card. If you offer a quoting service online, you should honor it. If it screws up, you eat it and get it fixed before it happens again. That is good business. Why do they allow online quoting if it's inaccurate? You are setting yourself up for disappointing customers. Needless to say, this was a Mickey Mouse move and I thought it was tasteless enough to share. 2 UberXL SUVs for $115.00 will work just fine. read more

Horrible limousine service! DO NOT USE THEM!! They ruined my wedding day! Synopsis: Jan W. (limo driver) shows up in a white stretch hummer limo. Knowing your driving to the valley to pick up a bride and her bridesmaids in 100 degree heat wouldn't you have the A/C on full blast? Well she didn't. As a matter fact the A/C was broken and I sweated my hairdo and make up off. ( A brides nightmare). Prior to leaving she asks for payment in cash. Fine. But can we not do it in the beaming sun with sweat dripping down both our faces? She had to count it three times. Obviously not a mathmetician but five twenty dollar bills =$100. Everyone knows that! She didn't. During the ride I asked multiple times to please turn up the A/C. No response. She knew it wasn't working but ignored me and just turned up the music. After dropping us off she said she would call for another limo or a mechanic. Neither happened. So all 12 of us were stuck in a moving sauna. This was the worst service I ever received and will never use this company again! They don't even deserve the one star I had to give to write this review. Read all the current 2014 reviews! Horrible service! They should be reported to consumer affairs and shut down!!! read more

Wish I could give less than 1 star. One of these limos we ordered for an event- holding 20 minors and two staff was pulled over- stranding my participants, putting their safety and my job in jeopardy. The driver was uninsured and didn't have a proper license-- TERRIBLE company!! do not use, I contacted Better Business Bureau and reported them, got a refund and everything! read more

I was so disappointed to receive an email saying that there was a 6 hour minimum just a few weeks before my prom night even though this is an hourly service?? Oh well, guess my money can go to another company. Don't use american limousine it was just upsetting to work with. read more

This limousine service is horrible do not use it. We originally booked a party bus, but last second was changed to a regular limo. Then we got inside the limo to find that the air conditioning didn't work. Furthermore, our driver got lost making us an entire hour late. We had to give our own chauffeur directions to the prom site. Wrapping up this fantastic night with our entire group having to pay an extra $229 because we arrived 20 mins past our original time it was booked. Terrible. Absolutely awful. read more

We rented a 10 passenger limo for a 6 hour tour of LA. We paid and reserved on line no problem. When the Guy showed up at our hotel my girlfriend was upset because it was white not black as scheduled and the glasses weren't there so the driver would have to stop for them. OK rocky start. Then it got better, much better. The driver Mel (as in Gibson or brooks as he kept saying) was superb. We hit everywhere we wanted to go and then some, In the 7 hours (they gave us an extra hour as part of a promotion) he used every minute. We went to some places I has never seen (and I used to live here) and of course the regular spots. The reason for the three stars was the customer service the only reason they got the three stars was because of Mel. If you get this company ask for him if you cant get him go elsewhere. He is worth the hassle. Superb tour thanks Mel. read more

We had a very specific vision for the services on our special day, and after multiple calls, American Limousine was the ONLY team willing to execute that vision. We had a limousine each for the groom's party and the bride's party drive us from our hotel in Glendale, CA to St. Monica Catholic Church in Santa Monica, CA. The limousines each arrived on time at our hotel with the expected transportation (black stretch Hummer limo for the men and white stretch Escalade for the women) and provided us with the expected level of service. At the conclusion of the ceremony, our requested party bus was promptly awaiting outside our Church to accommodate our 30-person wedding party (including us, the newlyweds!). Despite what we had thought would be "tight driving" for a bus in downtown Santa Monica, our driver not only took us to the exact specific location at the beach for our creative photography, he even drove into the necessary parking lot to ensure that we got as close as possible to our desired location! We were able to have the photography and videography sessions we had dreamt of! My husband, Brian, and I are so thankful for American Limousine's services on our wedding day last October! read more

Do not use! Driver was 1.5 hours late for picking up my bride for my wedding!! Service has provided him the wrong directions. After trying to get him the correct directions, service kept giving him the wrong ones. Eventually I, the groom, called every 5 mins to guide to where we are. Directions werent difficult. Sofitel hotel on Beverly. How do you mess that up? When I called for a credit/refund, they refused. All around a 0 stars experience read more

The limo did show up on-time, actually a little early. The limo was not cleaned at all. At least their hummer limos are all very ran down and in need of attention. We were provided plastic cups, no glass was in limo. We're not a bunch of teenagers. I'd stay away from this company. read more

Didn't meet my expectations... I was told over the phone by a man named James that there limos were up-to-date and I ordered a classic black lincoln for 8 people and got a cheesy white chrysler. We got in and more than half of it's features DID NOT work!!! There was no sun/moon roof, no "light show", the TV's DID NOT work, I couldn't plug my iPod into anything which was promised, almost all of the buttons didn't work and it could've been cleaner... The driver gets two stars because he was nice, he would've gotten 3 stars if he hadn't tried to rush us out 20 minutes before our time was up. read more

I asked my assistant whom is the most competent person I know next to my mom and wife to call and schedule a limo to pick me up at my home for my anniversary. I explicitly asked her to tell them not to charge my card as my wife checks our finances all the time and didn't want her to see the charge and know what I was planning. The employee at the limo company obliged and said they wouldn't run the card until pickup, non the less they charged the card that evening and not only did my wife find out what I was planning she flipped out over the price of the limo GOOD JOB !!!!! Then I called them back to complain and they told my employee if I cancel im paying a $150 fee. GREAT CUSTOMER SERVICE TOO !!!!! I then call a manager myself and explain what took place, her response was that my employee knew I would get charged and that she was lying. So it just happens that I record all phone conversations at my office and "I RAN THE TAPE" and low and behold my employee did tell them not to run the card and the girl on the other end obliged. BUYER BEWARE THESE PEOPLE ARE STOOOOOPID !!!!!!! read more

I hired this limo company for my daughter's quince. Worst experience. Driver was unprofessional, rude and bad mouthing the people in the limo. The limo was not equipped with sodas or water as per the contract. I gave the driver cash to purchase the drinks and he barely bought any. The company was uncooperative when I called to complain the Manager did not acknowledge the problem nor did they want to issue partial refund. WOULD NOT RECOMMEND. read more

This limousine service actually backed into my mother's parked car. The driver left the scene without leaving any information. When we arrived at our car a mechanic from the company was trying to tow their limousine without leaving any note. A woman named Tina tried to persuade my mother to move her car before the police came claiming they are a reputable company. However, their "Cadillac" limo was actually a Chrysler and the license plate had expired in 2008. Furthermore, their insurance company they gave to the police for our report to the insurance company does not exist. Hire at your own risk! read more

Not professional at all. I called to get a quote and he quoted me a totally difference price than what I saw online not to mention he hung up in my face. Please work on your customer service. read more

THIS IS THE WORST COMPANY EVER! please read my story before considering them as your limousine provider. I rented a party bus from them for my birthday that was supposed to drive us to a bar and back to our hotel. OUR PARTY BUS BROKE DOWN and my passengers and i were stuck at GAS STATION for 3 and a half hours!!! The whole night was a bust, we did not make to the bar. The bus eventually started working but it too late to go anywhere and being so tired from the whole ordeal- we were just taken back to our hotel. I paid about $700 to rent a party bus for 5 hours. The bus broke down and we sat at a gas station. THEY WILL NOT GIVE ME MY MONEY BACK! Not even the security deposit. so basically i paid $700 to sit in one of their buses at a gas station for 3 hours. The only person you can get a hold of is Tina Grant, however she gives you a go around saying that she will talk to her boss, Matthew Newman. Matthew Newman, the supposed manager does not deal with customers directly. Tina is very unhelpful and does not return your phone calls. This company does not care about their customers. I had the worst experience and they are doing nothing to compensate for their bus being unfit for the ride. USE AT YOUR OWN RISK!!! This company has negative reviews for a reason. read more

American Limousine... Somebody's lying about the tip. While the overall experience wasn't bad, there was definitely some miscommunication that nearly ruined the evening. But I'll get back to that in a minute. I booked a limo for my friends and I for New Year's Eve. While it was the first time I'd ever rented a limo, I did my homework. I called around to at least half a dozen places, and of all the people I talked to on the phone, American Limo had some of the friendliest and most professional. They explained everything clearly, dealt with my special requests, and didn't just sound like a shady Armenian guy working out of his garage. Not to mention, they had one of the best rates available. I was quoted $650 for 6 hours, and was told that it was all-inclusive, with a 10% tip for the driver factored in. Flash forward to New Year's... The limo showed up on time, was in good condition, and was stocked with some vodka and mixers. No complaints about the car itself. Our driver introduced herself, and at first seemed very friendly and pleasant. After picking up our other friends, we told her we'd just like to drive around for awhile and drink, and she obliged, taking us on a perfect route through Hollywood and the Sunset Strip before taking us to our destination Downtown. She even stopped at McDonald's when we needed a bathroom and french fry break. What really ruined the mood, though was her pushiness about the tip. She asked my 3 separate times if I had cash to tip her. When I pointed out that the company had told me her tip was included, she said that the drivers never got paid a tip out of the rental fee. Now, I had planned on giving her a little something extra anyway, since 10% seemed stingy, but I wasn't prepared to shell out a lot of extra cash after paying hundreds for the limo itself and being told that it was all-inclusive. When it really turned ugly, though, was when she dropped my girlfriend and I off at the end of the night and started crying when she though the money we did give her wasn't enough. I even woke up to a voicemail from her the next morning asking me to call the company and add a tip to my credit card! So in the end, it seems like the management and the drivers need to get things straight. Either the company is lying about including the tip, or our driver was lying about the company not paying them. It could have been a great night... The car and the service were great, but because of our driver's attitude, I was left with a bad taste in my mouth. (And no, it wasn't just because I was hungover.) When you're paying for a premium service like this, you expect everything to go perfectly. There's just no excuse for the harassment we had to put up with. For that reason, I just can't recommend American Limo. read more

UNPROFESSIONAL. NOT WORTH THE MONEY. -Even the most basic things were not up to par - Was 30 minutes late - Limo was absolutely frigid cold when we first got inside - Didn't have the correct destination ready. - Had to give him my phone with the directions to get to the restaurant - Was 20 minutes late to a 5 star restaurant and stressed everyone out about losing our reservation. - Asked us where he should park -Decided we should walk to across the street to get picked up when there was space up front to pick us up - Radio was on fuzz loudly as we entered Tony, the manager was the only professional person during my experience. Although I expected to be offered a partial refund for a couple hours that were miserable do to stop and go from the driver speeding along with the other problems, Tony gave good customer service and offered a discount off my next ride. Unfortunately it wasn't enough to make up for the mediocre experience. read more

We just returned from LA and had a great experience with American Limousine. I booked the Limo, and THEN read all the negative reviews...I then panicked that our experience was going to be horrible. and tried to cancel. But, the deposit was already taken and I could not cancel...I called the office, and spoke to the Manager, Tina, who was very professional and assured me things were going to run smoothly. She talked me through my concerns in a professional manner. We booked a 4 hour Los Angeles City/Hollywood tour from 10AM-2PM and had a great experience. Our driver, Mel, contacted us 1 hour prior to the tour to check in, then arrived exactly on time for our tour. Mel was perfect guide for our group of 4 moms and 4 daughters. His white Limo was impeccably clean and he was a delight - very positive, funny, knowledgable and easy going. We had a wonderful experience and will always remember Mel and Tina - thank you American Limousine. read more

Horrible horrible service! Mel the limo driver talked in our house for 40 which made us late so we had to go straight to venue for the concert and eat there! The limo was so old and out of shape. Couldn't play iPod nor phone on their system. Champagne was HOT not even on ice. Was quoted with tax and gratuity included. Was mentioned by Mel several times throughout the night "don't forget to take care of your driver" made it very uncomfortable and I did give him an additional $40. Felt pressured not to! Will never use this limo service again! read more

Loved the way they took care of our needs, we had a very good night out and driver was wonderful, very respectful and polite. Will use the service any time I really recommend Pink Chrysler :) read more

I was very skeptical about booking this company because of the negative reviews. However, they had by far the cheapest rate I could find. Even driving 2 1/2 to get to my location. Our driver was on time and very nice and professional. There was an issue with the air conditioner, which he remedied right away. I am deducting one star because I thought the bar could have been better. The website advertised the bar would be fully stocked, and there was only champagne. Another nice touch would have been if they included bottled water, which we needed to stop and pick up. read more

Our experience with this company was very sub-par. First of all, nobody really liked the driver. His fly was down, which made us all uncomfortable. Most limo drivers I've seen wear suits, but this guy just wore a plain shirt and tie. He wasn't mean or anything, but he wasn't really friendly in any way. Additionally, he was not a good driver. He slammed on the gas and slammed on the brake, so we were sliding around and having trouble staying in place. Secondly, when we got there, the driver wanted to charge me $800, when on the phone, I was specifically told to pay $649. So he had to call and clear up the confusion, which wasted time (we were already running late). Third, I was told that we would be able to plug in our ipods and play some music. There was an aux plug, but no aux cable, so we couldn't even play any music the whole time. The only other choice was mediocre-quality AM/FM radio. Had they just told us that we needed to bring an aux cable, we would have brought our own, so that was frustrating. Fourth, I told them on the phone at least three times to take us to Ruth's Chris Steak House, but we ended up getting dropped off at another steak house. We had to realize we were at the wrong place, then tell the driver where to go, so again, more time was wasted taking us from that steak house to Ruth's Chris. During the drive, there was no separation between us and the driver, so he was basically listening to all our conversations, which made me feel awkward. I thought it was standard practice to separate the driver and the passengers in a limo, but I guess not. If he were being very friendly and making conversation with us, then I would understand that, but he hardly spoke a word to us. And this is no big deal, but I just feel like pointing this out: the only soft drinks provided were two flavors of some unknown soda brand. If we're paying you $800 for a limo, is it really hard to at least get some Coke or Sprite or better brands for soda?? I'll admit it's no big deal, but it just made it feel that much cheaper. By the end of the night, 9 out of the 10 in our group decided that no tip should be left (aside from the 10% they include in the price). The one person felt bad for the driver and just left him a $20 tip. The initial plan was to go with A&E Limo, but we went with American Limo because it was cheaper ($800 vs $961). We all agreed afterward that we would have much rather spent the extra $161 for a much better limo service from a trusted company like A&E, which has nothing but 5-star reviews. All in all, we were all incredibly frustrated at having spent so much for this low-quality limo service. read more

This place is awful. Horrible customer service. Tina is rude. Over priced. The list could go on. There is a reason they advertise on Criagslist. If i could give them negative stars i would! I Would recommend going ANYWHERE else! read more

American Limousine is the BEST!!!! They made sure i got what i wanted, when I wanted and the price I wanted!! The service was A-M-A-Z-I-N-G!! Absolute 110% RECOMMENDATION!! read more

Just booked with Tina she was very friendly and explained the contract looking forward to their service.

I really wished I would have read the reviews before I had purchased their services- and it is definitely a stretch to call what they do service. I was in town for a family member's wedding and learning of some transportation complications, I thought it would be a nice treat to add the services of a limousine to enhance convenience and luxury on this special day. After calling around to several places, American Limousine instilled such confidence that I never even bothered to check their reviews. They astutely recorded a detailed itinerary, offered my choice of alcohol to be served for an all inclusive price that was unbeatable. All while sounding like an intelligent life form. It proved to good to be true. The driver arrived 30 minutes late. Being restless from the wait, I approached the driver's door as it was being opened. The door drew my attention because I was not expecting the limo to be equipped with a scissor door. It creaked to the upright position revealing an illuminated check engine light on the driver's display panel. Oh God, I thought. But I was still trying to be optimistic. Upon closer inspection, I realized that there was a child accompaning the driver, which although illegal and unprofessional, I could overlook had the rest of the trip been problem free. The driver loads the bridal party and begins the 15 minute drive to the church. I let the driver know that we would be ready to leave in a little more than an hour. The ceremony is over and there is no limo. After several unanswered calls to the driver, I finally get in touch and she tells me that the battery to the limo is dead. Again things happen. Fine. I'm understanding, but this is starting to get ridiculous. I call American Limousine and am assured that they are going to take care of the problem. 30 minutes go by in 90 degree heat, bridal party waiting, and no limo- not even an update. I call back and ask for a manager. The person on the other end tells me that it's Saturday and there is no manager on duty. I was astonished that could be the case. He continues to tell me something that I still cannot believe- they don't have a way to restart the limo. No company service van. No AAA roadside assistance. No solution. We were just left there! After an hour and a half and a member of the wedding going home to get jumper cables WE had the limo restarted. The problems continued when the driver was unable to find the place where she had originally picked everyone up. This created another major inconvenience because multiple vehicles had to be picked up from this location. This was a nightmare. Horrible service. Tina did give me what I would call a modest discount considering the headache they caused. In the end, I would not have chosen this experience if it were free. I would not use nor recommend using American Limosene under ANY circumstance in the future. read more

Tina the manager was extremely helpful and our driver was amazing our car was having trouble on prom evening he called to inform me, my children never knew what was going on and they would have never known if the cars weren't different colors when they were switched out this company has great customer service and it's worth the money they gave us a great deal for the six hours for prom and we're up front with the cost and the fees I appreciate all that they did to make my son's prom A Night to Remember read more

Do NOT BOOK WITH THIS COMPANY. They gave me a quote for a limo and booked the job. They then canceled my reservation after they had charged my card because they wanted to make more money from someone else. BAD BUSINESS! I DON'T WANT TO GIVE THEM ANY STARS. read more

I rented a 20+ passenger party bus for my 30th birthday with American Limousine. In addition to the great rates, Tina (the manager) was very responsive and answered all of my questions promptly. I will definitely use their service again and highly recommend. read more

Absolutely horrible service. They were supposed to pick us up at LAX coming in from a long international flight. No one there. We call them and wait another 20 minutes for this flakey guy who looks and sounds like Jerry Lewis from the 50s. He said they can't park the limo at LAX. So why are all the other limo drivers waiting for people with signs inside the terminal? It made no sense to me. Anyway, he wouldn't even help us with the bags. Then he misses our exit. Finally made it home and discover he had left a really weird message on our answering machine from earlier in the day. He was talking like a robot and the message went on for about 10 minutes. This guy was so weird. I think his name was Ted. read more

Gloria set me up with an email outlining the service. Randy met me at LAX at 4 am for a transfer to OC after a forgettable day dealing with weather delays from the East Coat. Got me home in an hour, no complaints. read more

We had a very good experience using American Limousine for my son's birthday party. Tina and Susan in the company office were great to work with (very responsive both by phone and email), and our driver was prompt and professional, even helping the kids one-by-one as they climbed out of the limo. The only aspect that could have been better was a little confusion confirming the total costs through the online booking process, but this was quickly and honorably resolved by Tina and Susan. Overall, a very good experience with American Limousine. We would definitely use them again. read more

Wish I could give it less than one star!!!! Our limo was impounded while we were at dinner! On the phone with them right now to see what they are going to do..... can't figure out if the driver's story is true. He said the company didn't have the limo registered and it was his first time with the company. But after the driver walked to our restaurant (Ado in Venice, I highly recommend that!) he said he would have his girlfriend come pick us up for free and drive us back.... yeah not gonna happen we took a cab. The driver was extremely reckless, trying to get us to our location on time but he was so aggressive and we actually scared for our lives at one point. The manager Tina who I was just on the phone with said we did use the limo for part of the night, so they want to charge us still even though we didn't sign anything or authorize them to charge us! We will be fighting paying any bill that they try to charge to our mastercard!!! They ruined our night and still want to charge us for it!!!! Do not book with this company, no regard for customer service! read more

I had to change my son's Bday party from Saturday to Friday due to the weather. I was desperately looking for a hummer limo. I called every limo service company in LA, & they were not helpful & had to have a minimum of 6hours, when all I needed was 1hour. I called American Limo on a Tuesday to reserve for Friday. I spoke to their friendly Representative Tina. She was so helpful & booked the limo on such short notice. The Limo arrived on time the day of the party & the Driver was amazing!!! We were all very pleased with the services & their reasonable prices!!! I will defiantly use their services in the future! American Limousine to the rescue! Thank you!!! read more

I have used this Limo service twice now to surprise my daughters for their 21st birthdays. I do not live in LA so I booked over the phone with Jose who was really knowledgeable and helpful. They sent the contracts by email and I was able to pay for everything without being there. My daughters told me the drivers were great, professional and courteous. They arrived on time and the limo was clean. They had a great time. I have to say I was really nervous the first time I used them because I did in all over the phone and I was not there to make sure everything went smoothly but I would use them again in a heartbeat and will highly recommend them. read more

I give them no stars. Booked a party bus for my daughters prom. Got a call 1 1/2 hour before pick and told me that it was broke. They were send me limo instead of the party bus. I had 30 kids get in a limo that only held 24 people. The limo was terrible. It had a big dint in the frront bumper, top of the roof needed to be painted and the running board was also dinted. I am a pissed off customer. They did not want to give me a bigger discount. THE LIMO WAS CRAP. DO NOT USE THIS COMPANY. 1 STAR FOR THE DRIVER. read more

Not the best experience in a Limo, but not the worst. Driver didn't know how to operate the Air conditioner, but we soon switched it on in the back, and told him about it. Driver relying on Mapquest, not the best or safest Idea, but we did get to our dinner and we did get to enjoy the flawless ride home. Complimentary champagne was also a nice touch. You get what you pay for, and for this price it was about average. If you're looking for a flawless limo ride, expect to pay more somewhere else! read more

I was a bit hesitant about hiring them after the Yelp reviews, but after speaking with Tina I told her my concerns about some of the reviews, I went on to hire them. We went through the pricing, the tips, form of payment etc. We went though all expectations carefully, so there would not be any misunderstanding. I called in the morning to make sure everything was on schedule and the trip went off without a hitch. Luis is an excellent thoughtful driver, I don't know how he could have backed up a hummer limo into a dark Malibu driveway. I would definitely recommend and use them again, I am so glad I did. read more

I used this limousine service this weekend for a special occasion. We had to pick up a passenger from LAX then went to lunch afterward. The company was up-front and honest about the process we would have to go through in order for a comercial limo to go onto LAX. I had struggled quite a bit to even find a company that had a vehicle large enough to accomodate our party that was licensed for LAX. American Limousine had several options. We chose a beautiful Hummer Limo. I made the arrangements with Jose and was very pleased with the service I received on the phone. The following day they called us back to confirm our reservations and again went over the process for passenger pick-up from LAX. On Saturday, our driver arrived promptly and was very courteous. He got us to our destination without a problem and accomodated our requests. My only complaints were the complementary champagne was not the best (can't complain too much when it is free--we just brought nicer champagne of our own), there were only plastic cups (again brought our own glassware), and it was a little stuffy in the car. We never could get the air to work quite right. All in all it was a very pleasant experience. read more

dont ever rent anything from here! this place doenst have any good services or anything! it sucks everythign about this place is so bad that the rating is a negative. never ever rent anything from here!!!!!!!!!!!!!! they lied to us, they think we're stupid! dont ever trust what they're saying. they gave us 2 hummer limos when we asked for 2 escalades and told us that we never told them that we wanted escalades! i can't believe i have to even give them one to this stupid crappy company that doesn't deserve anything! read more