Terrible. The staff is very nice and helpful during the move-in process, but once you sign a lease, all bets are off. Their apartments fall into disrepair and they do as little as legally possible to assist tenants. I move out in two months and cannot wait. read more

I would NOT rent from American Management, simply because my first experience with them was so unpleasant. I spoke with a woman on the phone to ask some questions about an apartment. She laughed at many of my questions; when I asked the size of the bedrooms she said they "don't have room sizes or floor plans," and she was very unhelpful in general. In my opinion I would stay away from this management company. read more

I scheduled a a time to meet up with a leasing agent at 5pm on Thursday, Setember 15th. I arrived at 4:45pm to a property downtown and waiting patiently. At 5:15pm a woman arrived to wait with me. Not an agent but another perspective renter. We waiting in front of their vacant property until 6pm to have no one show up! No call. No email. Except for the automated email asking if I enjoyed the property and wanted to submit an application. (The office closed at 4pm and their whole email system is automated so you can't even get a person or an explanation.) I never even made it past the steps! As we furiously stood waiting we chatted with the neighbors and tenants of the building. Even the people living in that building and the neighbors were like... "Yeah. They suck. You're not the first people we've seen them do this to." Water could be raining down from the ceiling and their maintainence emergency line is set up for you to leave a voicemail and if it is a serious they will "call you back in 30 minutes" but the tenants informed us on how it would take up to 3 days for them to get just a callback sometimes. Serious question: How do you function as a business?! read more

Have rented from these slum lords for two years now. Only reason we have stayed is the property owner is nice. We have recently started dealing directly with her instead of the rental company. The maintenance they provide is non-existent. Slow response time. Very rude after they sign the contract. Do not lease with these people if you can help it. Horrible customer service and rude people. read more

This company was recommended to me by a staff member at my school. I am in the process of looking for a place to live for my next school year and I called and scheduled a tour to see two apartments in Baltimore over a week ago. I live in the Philly area and as I was driving into Baltimore to go to my appointment, the company called me only 25 minutes before the start time of the appointment and told me that both apartments had been taken since our last conversation and that we would obviously not be able to view the apartments. The moral of the story is to make sure when you speak with the company to explicitly make sure they alert you 24 hours beforehand if the apartments you are set to look at have been taken, ESPECIALLY if you are an out of towner like myself. It was very disappointing experience, especially because I had heard positive things about this management company. read more

If I could give them zero stars I would. This is the most unprofessional, incompetent, and atrociously bad leasing company I've ever had the displeasure of renting from. Absurdly unresponsive to the most basic of maintenance requests (5+ days to turn a pilot light on? 3+ days to repair pieces of the ceiling that fell during a rainstorm? 2 weeks to caulk a leaky bathtub? 3 weeks to re-paint said bathtub when it peeled due to usual wear and tear). Although I was told this was possible when I signed the second lease, they are apparently incapable of combining tenants' payments for, say, an apartment and a parking space, into one online account because their system "won't allow it" thereby locating the burden of paying for bills in a convenient and efficient manner on the responsibility of the tenant. Extremely rude on the phone when presenting this new information to me. They misrepresented the amenities (recycling in the building, exercise equipment) and have now closed off access to both. There are roaches and rodents in the laundry room. A washing machine has remained unfixed for months. They accidentally rented me a parking space that wasn't even theirs to rent out and then called me hurriedly in the middle of the day to have me move it or else it would be towed. There has been no smoke detector in the hallway for a significant period of time, as well as a couch that's been sitting there. There is no emergency light in the fire stairwell, keeping it dark, even in event of emergency. The Multiple Family Dwelling License downstairs expired nearly a year ago, and the elevator inspection several months ago. The windows in the fire stairwell stay open during rainstorms with no screens, allowing water to collect on the floor and creating a slip and fall hazard (I almost broke my bones once when this happened). And I could go on. Avoid this company and their shoddily maintained properties at all costs. read more

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If I could add 0 stars instead of 1, sure it would be more accurate. American Management is the worse management ever. I encourage everybody to do no rely on them for renting a new apartment/house. They are very efficient to lease but after moving if you have a minimal problem, take a chair and wait and be prepared to be treated with arrogance. They will repair the minimal of the minimal. We are having a nightmare in our new house that we moved less than two months ago. We had a water leak which they delayed to fix two weeks and now they don't want to repair a hole in the drywall and paint the stained ceiling: all caused by the water leak. I can not express how frustrated and exhausted we are. When my daughter room was leaking water, the management told us she didn't consider the room was inhabitable. After insisting a lot they sent someone to see the issue, the guy told us we were lucky because the water found a way out through the ventilation duct if it was not the ceiling may have already collapsed due to the important amount of water leakage. I can keep telling things.. but would be too long. read more

Americana management preys upon students getting an apartment or house on their own, and counts on them not being willing to make a fuss or hold them accountable when things go wrong. When I moved in all electric plugs in the main area of my apartment were not functioning, and this was not fixed for a month and a half--July to the end of August I did not have air conditioning because of this. My apartment roof caved in, flooding my belongings and exposing black mold in the walls and ceiling. Roaches came up from the holes in the wall, and the neighbors right below me smoked and threw parties in the courtyard right below my apartment during all hours and days of the week. My sink fell off of the bathroom wall as well, and once the colder months hit I found out that the heat in my apartment was not functioning. They brought me a tiny space heater that did nothing to war, my apartment, and they managed to turn on the radiators for one day--causing a nasty chemical smell that nearly made me pass out. After that, no more heat. The apartment was in such disrepair my first few months that I reported them and got out of the lease. They didn't give me my full security deposit back, despite the fact that the apartment was never in livable condition. I made a yelp account just to review them. Between the reviews here, and their atrocious replies on google reviews, it's pretty obvious that they should be shut down. read more

This company boasts of having a good reputation with student renters, but goes out of its way to not mention things that ultimately works to their monetary advantage. Blame is placed on the naive, young, first time renters. ASK for a move in inventory list of damages to the property and submit it in writing to the rental office (the company will not provide this unless you ask!) TAKE PICTURES of the place, especially the yard, toilets, under sinks and anything that is not PERFECT. BEWARE they will charge you to make things better than they were when you moved in! This company overcharges for cleaning and minor repairs and is otherwise unethical in my opinion. Seriously considering small claims court. read more

Lived here for about nine months on Park Avenue. Should have known this place was going to be garbage when I did my first showing and the presenter was not only rude via text but also showed up late to show me the apartment. Can we also say rules were continuously broken! The building is SMOKE FREE and the older man below me continued to smoke his cigarettes that would travel up to my apartment. I had a horrible time getting the smell out and even sleeping. To top it off the maintenance of the building is not well kept at all. central AC WAS ADVERTISED but didn't even work in my unit. I had to leave the property due to the fact that I was relocating THANK GOD. The management team is also horrible and does not care about your missing packages stolen by neighbors. Nor do they care that you are suffering in a heatwave due to the lack of central air they advertised on their ad! Do yourself a favor and do not rent from this awful property. read more

The lack of professionalism that I have dealt with while renting from American Management is unbelievable. My lease is ending on Nov 31st 2019 and I am COUNTING DOWN. I called the main office yesterday to express my frustration, and received a cold and distasteful response. I spoke with Bethany initially (who was rude) and then was asked to be placed on hold, a few minutes later Kyashia answers the phone. Over the past month there have been 5 showings scheduled for the unit I am currently living in that were canceled without me being notified.- I do understand that the management company is doing this to try to get it rented upon me leaving, No problem there! My dog has extreme anxiety issues/cannot be crated, and I work 2 jobs. I asked if they would please work with me and schedule the showings for times that I could either be in the unit to restrain her or take her out the unit. I had to reach out twice until they finally updated the availability- which I appreciate. I made myself available on 4 separate occasions - cancelled and put plans and appointments on hold to be home while they show the unit. EACH time no one showed up nor was I notified that they were not coming. I actually just received a cancellation notification this Saturday 10/26/2019 for showings that were scheduled for 10/8/2019 and 10/10/2019. (MORE THAN 2 WEEKS PRIOR) Keep in mind, the office is closed so I had no one to call and I already knew that when I did call that I was going to be treated like a second class citizen and made to feel like I was wrong for expressing my frustration. After this Saturday 10/26/2019 which now is the FOURTH time im stuck waiting in my apartment for someone to come, I decided that I have to call management to say something. As I stated I called yesterday (Monday) 10/28/2019 to advise them of my frustration and that I had a family emergency and would not be able to be at the unit to restrain my dog for the showing that was scheduled for the same night @ 6pm. Kyasia's response over the phone was "well the showing is cancelled anyway so its fine and you should have called earlier to let us know you weren't getting cancellation notifications. Also if you don't make yourself available for us to show the property then you are breaching the contract." I have NEVER dealt with a management company with customer service as terrible as this one. Kyasia followed up with an email restating that again if I don't accommodate them that im breaching the contract- Accommodating? Are you serious? I WAS WITH OUT HEAT FOR TWO MONTHS THIS WINTER .THEN WHEN I FINALLY GOT IT - IT WORKED EVERY OTHER DAY AND THE BILLS WENT UP ABOUT 200.00 DOLLARS. Accommodating? I STILL DON'T HAVE A KEY TO THE TRASH ROOM AND HAVE BEEN FORCED TO TAKE MY TRASH IN MY CAR TO DUMP DAILY. Accommodating? THE WALLS ARE PEALING ON THE INSIDE OF MY APARTMENT SO I CANT EVEN HAVE COMPANY BECAUSE THIS PLACE IS SOO EMBARASSING. Accommodating? THE COMMON AREAS IN MY BUILDING ARE FILTHY AND THE LIGHT ON THE BOTTOM FLOOR FLICKERS ON AND OFF OR IS OFF COMPLETELY (WHICH THE TENANTS ARE CHARGED FOR). ON 10/14/2019 I RECEIVED AN EMAIL FROM Melody stating that "Over the next couple days we will be turning the heat on to the building. This may require us to enter your apartment to either get to the heating system or check the radiators. This is the only notice you will receive." THE HEAT IS STILL NOT ON! I BELIEVE I HAVE BEEN MORE THAN ACCOMADATIING THIS PAST YEAR. THE LIST GOES ON. IM SHOCKED I WAS OFFERED TO RENEW THE LEASE BY THE LEASING MANAGER, I ABSOLUTELY DECLINED BECAUSE THIS HAS BEEN A DISASTER. I WOULD NEVER REFER ANYONE TO RENT FROM AMERICAN MANAGEMENT. Address is 808 cathedral street Baltimore md 21201 read more

Me and my familty came to Baltimore to spend a year as researchers at Johns Hopkins. We are from Brazil in a sabbatical that cannot be extended for a longer period. We search for a place for a while, since most people was not willing to rent for only one year. We thought we were lucky to find american management because aparently there was not restrictions about renting the apartment for only one year. We signed the contract and moved in, and less then two months later they were resquesting us to renew the lease for another year. As it is impossible for us, they have been subjeting us to receive people to look for the apartment that won't be available for another 10 months (now 7 months), while we are still living it. The first talk we had with them they promissed that they would postpone the visits until 2 months before we vacate the aparment. But now they just changed their minds and the only reason they gave to us it is that information was in the contract. But I don't think that any reasonable people would expect to live in a place for a year having people coming (some times with an as short as 2 hours notice) to inspect the the place where you are living, having no right for privacy (me and my husband work full time and we have two young kids). And we will have to endure that for another 7 months. Since it would be impossible to us to find another place now. Just because something is legal doesn't make it right. But they do no bother. read more

Found this company while looking for an apartment around Mt Vernon and Bolton Hill in 2014 and I ended up getting away as soon as my lease was up. I understand the rowhouses in Baltimore are pretty aged, so it can be challenging to run a team to manage the properties since a lot of things are probably outside their scope. Unfortunately, my experience with American Management was fairly frustrating overall. Being as generous as possible, I would still approve that some crew members in American Management were friendly and helpful. The most horrendous part was the maintenance team - the contact was very unprofessional, rude, and she constantly ignored our requests. I had a really terrible first impression on the first day of move-in because the room is terribly filthy, given that I was told they would hire people to clean and re-paint the apartment during the walk-in session. Upon moving in, the apartment is covered with dust. There were food remains from the previous tenants in the freezer. And silver fish and bugs are constantly spotted before I entirely cleaned the place by myself. The mice never sneaked indoor but they rampaged in the yard in which the trash cans were located. All these complaint was delivered to them and no feedback was ever heard as follow up. They seemed to have a team reconstruct afterwards, and hopefully they've changed their culture - otherwise, avoid finding apartments through them! read more

I am glad I saw these reviews after I had rented from them.. they have been nothing but amazing.... Heather is so great! I must of emailed her a hundred times but she was so helpful during my stressful time and was sweet and she has a great sense of humor. The rental process was very smooth. I had wrote a list of things down that I had a few concerns about upon moving in... the deadbolt was broken and as a girl living alone that was very important to me to be fixed... also there was a crack in the toilet tank, a couple of loose outlets... maintenance came and fixed it pretty much right away. Nice and funny guys!! They fixed everything while I was at work and came home to everything done and even a brand spanking new toilet!!! He even brought my package up and put it in my apartment for me :) As you can see I haven't logged into Yelp in years and have never wrote a review even though there have been times that I should have. I just wanted to express my appreciation for Heather and Co over at American Management for taking a little stress off my shoulders with my move! Thanks guys!! :) read more

This management company has HORRIBLE service. I have had nothing but problems since we've moved in. It took them a month to fix our bathroom light, which turned out to be a total wiring problem. Then, our heat stopped working and it took them a month and a housing inspection notice for them to properly respond to the issue. They knew what the problem was with the heating system, but decided, without communicating with us, to try to wait through the winter before they fixed it. I called several times to have the heat fixed, even mentioning my BABY in the apartment, but had no action until the housing authority served them. It takes a LOT for me to write reviews online, but this utter disregard for our comfort and needs is completely disrespectful. Find another management company. We REALLY needed to move quickly when we signed our lease. I wish I had seen these reviews BEFORE we worked with them. read more

Add me to the list, apparently long, of those with a terrible experience with American Management. Very strange people, they are. From the owner right down to the people in the office I didn't deal with one that seemed to have even a glimmer of ethics. Don't sign a lease and whatever you do don't give them a deposit. You can leave the apartment in 10 times better condition than when you moved in and they'll refuse to return it for ridiculous reasons. It seems from reading other reviews that keeping deposits they don't deserve is quite the cash cow for them. For them to be so especially vile in their poor treatment of students is pathetic. read more

Overall, my experience with American Management was horrendous. I moved out at the end of May. I was told the prorated rent fee would be waived but somethimg told me they'd find a way to stick it to me in the end. My stepfather went to retrieve my security deposit and instead was given an envelope filled with a list of "repairs" they had to make to the already shitty apartment that I left CLEAN and in better condition than I had initially gotten it in. So, I'm out $600 because of so-called repairs. DO NOT RENT from American Management. They will rob you blind. They added numerous charges to my account while I was a tenant and I had to call them at least three times to have them removed. I can only imagine what fraudulent charges they came up with to take my entire deposit. Did I mention they have rats? When I informed them I came home to archaic rat traps sitting on my dining room table. That was their resolution. They wanted me to set my own rat traps. DO NOT rent from these crooks. read more

As a new rental property owner, I can't thank American Management enough for their help with the process. They have been extremely responsive, diligent, and always happy to help. Highly recommended! Whether it was closing out the old tenants' account or helping find new ones, Heather was terrific and went above and beyond what I would expect for a company that manages several hundred properties. read more

Of all the past reviews I read before this post, I'm confident that any review over one star was written by an AM employee. My wife and I rented from a Mt. Vernon apartment for two years and from day one it was a bad experience. Repairs were not only done poorly, but not even timely. The only time we had a timely repair is when we sent them a picture of the gash in my wife's foot which was caused by a nail sticking up in the floor. We had requested several times that the floor be repaired beforehand. We got a threat that if we did not get our dog to be quiet, which we paid a monthly fee for, that they would "dispose" of our dog. All the while the complaint was due to an employee of theirs standing outside our door carrying on a conversation; of course my dog was going to bark. I'm not sure how much it costs to repaint a room, but I'm pretty sure $750 is far too much; the reason I only received $160 of our $1100 security deposit. On every bill we would receive a "miscellaneous" charge. We called to handle a payment issue and when asked about the miscellaneous charge, the person in charge of rent replied, "I wasn't aware we had applied one, I'll go ahead and take it off." This to me shows that this charge is completely pointless. When talking with my neighbors, none of them had nice things to say either. Two of them had to go to court regarding unjust payments. I will never rent from AM again nor recommend them to anyone. Do yourself a favor and keep looking, their prices are terrible, and their service is even worse. read more

I rented a 1 bedroom apartment on N Calvert St. from American Management Llc. My one-year-long stay was problem free until I moved out! American Management did their best not to pay back the security deposit I put in. They initially did not pro-rate the rent for the period that I did't stay in the apartment and made deductions from my security deposit for the charges that were completely made up. Although I cleaned every inch of the apartment, including drawers, cupboards, fridge, etc,. and there was only some wear and tear damages on the walls, they charged me $150 for the cleaning and painting of the apartment. No matter how much I disputed these extra charges, they only paid back the pro-rated amount of the rent. For other costs they delegated all the responsibility to the landowner whom I have never met. I strongly recommend everyone to stay away from American Management Llc. They are apparently accustomed to withhold people's security depostis. read more