I had a great stay at the Courtyard in Waterbury. As a single dad traveling with my daughter, I…read morereally appreciated how supportive & attentive the front desk manager, Carlin, was. She made sure our check-in was smooth & got us to our room quickly & without hassle. Her professionalism & kindness really stood out. The hotel itself was very clean, & all of the staff--including the housekeeping team--were friendly & helpful throughout our stay. The room was immaculate, & I felt comfortable & well taken care of. My only real issue was the lack of microwaves in the rooms. It was inconvenient having to go downstairs & wait in line just to heat up food. That's definitely something the hotel should reconsider. Also, I noticed Carlin often seemed to be managing the front desk alone--even during busy periods. I'm not sure why she doesn't have more staff support, but she handled everything with patience & grace, even when there were 10-15 people waiting. She deserves recognition & backup. I did notice the hotel seems to attract a mixed crowd, possibly due to the price point, but that shouldn't reflect on the hotel itself. As long as you're there to rest & relax, the experience is more than sufficient. Overall, I'd absolutely stay here again. I'm not sure why this hotel has low ratings--my experience was excellent. Highly recommend.

The location of the Courtyard Waterbury Downtown is easily its best asset. Sitting right at the…read moreintersection of Grand and S Main Street, it's super convenient to both I-84 and Route 8. Unfortunately, the rest of our stay was pretty frustrating. For starters, watch out for the parking. I was under the impression that parking in the adjacent garage was complimentary for guests, but I only found out after checking out that they charge $15 a day. To make matters worse, the elevator inside the garage was out of service, with an old sign posted that looked like it had been sitting there for months. As a Marriott Gold Elite member, I booked our room through the Bonvoy app and attempted to check in beforehand, but the system wouldn't let us. I also requested a mobile key, but those weren't available either because the hotel was apparently in the middle of a system upgrade. When we arrived, our reservation had somehow assigned us an accessible room, which temporarily locked us out of the other available options. Thankfully, the front desk staff was very friendly and helpful in getting the reservation sorted out. The lobby itself was clean and well-kept. Once we got up to our room on the ninth floor, things went downhill. The room had a terrible, musty smell. It clearly used to be a room where smokers stayed--that heavy tobacco stench had completely saturated the carpet and walls, and no amount of cleaning spray could hide it. The windows were filthy, and the entry door looked like someone had previously tried to pry it open with a crowbar. The worst part of the night was the air conditioner. It's an ancient unit that rattled and sounded like a diesel truck engine every time it kicked on. Between the smell and the noise, it kept us up for most of the night. It's a great location, but given the state of the room and the garage situation, I wouldn't stay here again.

Rm 205 is newly refurbished; comfortable and clean…read more Surprised though that they don't want you to take breakfast to your room although the guy at the front desk made an exception.

This place is a dump. It's dirty. The shower was filthy and broken. Spraying everywhere. The bed…read morehad crumbs in it. We walked in and out in about 5 minutes. The guy at the desk didn't want to refund our money. Real scumbag. This is literally the worst place to stay. DO YOURSELF A FAVOR AND DONT DO IT! The park bench would be a better choice.

We stayed here a couple years ago. Blood stains on the bedspread, floor dirty, no soap dish in the…read moreshower, very tiny room with bars on the window. Creepy and seedy. We stayed one night (slept with one eye open) then got out.

This "hotel" is a essentially a crackhouse. The cigarette burns on all of the surfaces, along with…read morethe discarded syringes all around the building, really make for an uncomfortable experience. Don't stay here!

The lady at the desk was very helpful and friendly. This location is next to a truck stop which…read morefeatures a convenience store, three fast food options and a diner. There is a movie theater next door, a Dunkin Donuts in the outlet and a Burger King and a Home Depot across the street. Lots of useful things close enough to walk.rhe room was clean, everything worked and Tlthey served a basic breakfast in the morning.

Staff was super friendly and professional all the way through. Kathy was a pleasure to book with…read moreand always quick with a smile. Clean and comfortable rooms, no unpleasant surprises! Will stay here anytime I'm in Naugatuck

It's a decent hotel. The front desk lady during the day, didn't catch her name was a great help…read moreand friendly.

I always have a great time at this place. I have been going there for the last 7 years. Food is…read moregood, Plenty of dancing. The pool is clean.

I absolutely loved this place growing up I went for three years in middle school and my senior…read moreouting I went again years later for my company picnic. This time it was for a smaller group event so the package wasn't as big. They did have some new things this year like a warrior course and extra bounce houses but it used to have horses I'm sad that those are gone. The bathrooms are in desperate need of updates the toilets are really crooked in all of the stalls there are notices to use paper towels on the walls yet they don't have paper towel holders. The donuts and muffins for breakfast we're not very good. The taco bar was delicious we got burgers hot dogs and a small buffet of chicken corn and coleslaw and potato salad they still have the ice cream truck where you can get unlimited ice cream and cotton candy and popcorn which are my favorite parts of Holiday Hill they have paddle boats and kayaks two pools those changing rooms need to be updated as well. There's a bunch of abandoned buildings on property that I believe used to have something to do with a camp. They have a lot of sport activities like ping Pong volleyball basketball tennis and mini golf. One of the mini golf holes is clogged and doesn't let the ball go through into the other spot like it's supposed to. It's nice for an outing but it definitely needs a lot of updates.