****Update: June/ July - Never ever again! I said that before, but I really needed a pedicure and I still haven't found a place around here that does decent work. So I went back just praying something changed.
Made my appointment and went on in. My feet were tickled again, the tech (a male maybe 30ish??) disregarded the toenail that was jabbing into my big toe, and then proceeded to do a poor design on my toes that was shaky and had terrible lines.
I've been so embarrassed this past week I've worn flip flops once. Which is sad to say seeing how I still have a toenail digging into my skin that I haven't had the time to take care of and it hurts terribly to wear shoes. My heels already looked like I never went in at all 2 days later.
Please do yourself a favor and go elsewhere. I'm sure they're great for some people, but they don't seem to care about their quality and providing a relaxing and enjoyable experience to all guests.****
Original Review (10 months prior): I've gone to American Nail for quite some time now for pedicures. Unfortunately this past time will be my last.
First let me say that the first 8+ times I had been in were quite enjoyable. Always friendly, thanked me for making an appointment and explaining to some of the "walk-ins" that I was going first because of my appointment. All great.
The time before last I had a new guy, who I had never noticed before. He did not pay attention to some of the "problem areas" that I have, and seemed upset that he needed to put a little effort into doing what I requested. He also proceeded to tickle my feet after I was just telling another client that I hated being tickled. Unprofessional!
I thought about calling the next day but didn't. I let a few weeks pass and decided to schedule another appointment. I figured it was best to just give them another chance and not be so critical.
I arrived a few minutes early and picked out my color. I then proceeded to sit in their, very small and plant packed, waiting area for about 10 minutes before being told my water was ready. I went to sit down, mind you they sat me next to the only other client (sorry, but am I the only one who goes to relax sometimes?) and left me unattended. My water went cold, they never mixed in their "blue rocks" and I sat there for 30-45 minutes. At one point an employee walked by and said "good you in no rush today" .... Excuse me, but you don't know my schedule for the day because you never asked! I've never come in without the rest of my day empty so I don't appreciate you implying I was in a rush on a previous visit.
So, this time I got one of the ladies. My original thought was "good, she's done good before and maybe will be my saving grace". No! She made very little conversation with me and instead talked to everyone else in the shop. She did not bother to assist me with a very painful ingrown toenail and even squirted acetone into a small cut on my toe and pressed on it (with acetone) as she was cleaning off the next toe. Lastly, when I got home, I noticed some of my toenails aren't even rounded. They're jagged and there is excess polish on my skin.
I'll be looking for other places nearby that are more deserving of my money and take the time to care about their clients. read more