Not sure if I should tell everyone that this is my favorite Vitalant location...but I'll do it…read moreanyway. The staff here are excellent- friendly, fast, and great at their jobs. The care provided is safe and quality. But really -- the snack area is legit. Lol. I always grab my favorites after giving blood. And the place is immaculate & clean. The parking is super easy- they even have covered spots for donors. Which is a baller move during the summer. Anyway, Vitalant is my blood donation organization that I go to 3-4 times a year. Never had any issues here and I really like the donor appreciation program to get points and redeem for gift cards. If doing something good for other humans, isn't enough incentive, the points and snacks can help. They always need donors, I have the universal donor type so I get hit up regularly and happy to do it.

First time at this location. It's a really big place. Being corporate headquarters and all. Anyway,…read moreeveryone was very friendly and respectful. One of the technicias helped me at the Hayden location, nice to see a familiarface. We'll have to start going to this location from now on because it was so much easier to park.

Great experience donating blood quick easy and painless office was staffed with caring…read moreknowledgeable volunteers.

The people here are very nice but these last two visits my husband complained about them having…read moredifficulties finding a good vein (which was painful) in spite of him drinking tons of water a couple of days before. Every time he has to have bloodwork done at Sonora Quest the techs there never have a problem finding a vein - easy peasy. Yesterday (Sunday) they "blew out his vein" in his right arm. They had 4 techs trying to locate a vein. It's to the point now he no longer wants to donate blood at this facility. He may give them one more try but in the meantime we are searching for another facility.

Give blood. Give life. Give a second chance…read more This location is convenient for me. I will help out when I can for a blood bank. The first timers will spend more time filling out your information on the computer. Once you are all setup, everything can be done on their app. I rarely have to wait in the reception area, and this location looks well organized. After your donation, you will have to wait 15 minutes before you leave. Bottled water and snacks provided after your donation.

I like to donate blood. I do it regularly. This past time I had a fantastic experience. Fernando…read morewas super patient and very kind. I don't normally feel queasy, but this time I did and they were so quick to respond. Ines was also very helpful and at tentative. The donation area was very clean and I felt very comfortable donating. Thank you so much for a great experience. Every staff member was super friendly.

Easy and quick service. They take walk-ins all day even when closing at 5pm, went in at 4:50.read more

Although Sonora Quest overall is good, their billing system is incompetent. I had lab work in 2023,…read morethey sent a bill in 2025 to an address I had in 2022. When the bill was returned, instead of calling or emailing, they sent directly to collections that cost me more money. Make sure you confirm any changes when you get service, because they are to dumb to ask. Even when you tell them you have an address change or when the provider tells them your address they are still to stupid to get it right.

My experience has always been pretty good when donating blood here. Of course, so much depends on…read morethe person who is checking you in and the phlebotomist. Today I had a young man who has taken my blood before, and who is really great. He's able to know exactly where to put the needle so it's one and done and done relatively pain-free. He's like a gentle giant and I hope he is always the one that I get when I come here. Receptionist is also super nice and super helpful. She always makes sure everybody knows what promotions are going on and always has a kind of word and smile on her face. Battle refreshment area with snacks to keep up your energy. They ask you to remain for 15 minutes just to make sure you are not feeling light-headed. They also have a stash of snacks up front so you can have something before you go back to donate.

Came here with my brother recently fo donate whole blood. We made our appointments the week before…read moreand arrived on time. Following social distance guidelines, the receptionist checked us in one at a time and took our donor cards. Then, she called us up and had us sign in and verify that we completed our fast pass questionnaire. Everyone was required to wear masks and the chairs were spaced apart. It took a while to get called back, but the phlebotomists who helped me were very friendly and had good energy. It was fairly busy for a weekday evening, but there were still a few open chairs. The donation process was simple and didn't take too long, and they had snacks and drinks to help us recover. The floor plan is open, different than the Scottsdale location, but it was a positive experience overall and I urge those who are healthy and qualify to donate blood, it's always needed! Also for COVID-19, they are testing for the antibody and the result appears in your online profile after a week or so.

I've been donating blood with this group when they travel to Yuma on and off for about 5 years…read more Today, I signed up and did the questionnaire online. They were set up at Foothills Library. The nurses were health concious, couteous and respectful; they had a nice rapport with each other, probably from traveling all over AZ with the bloodmobile. The room where everything happens had a confortable ac temperture to go with the cleanilness and the music playing overhead. The donation went well, and they watched us donaters as we sat eating chips and hydrating to make sure we were okay. I wish I could Yelp on the library, but didn't have time to look around as I had to leave. The donation website is pretty cool; it gives your chloresterol count, it tracks and adds up bonus points each time you donate, etc etc. It's a good deal. Not everyone is eligible (or wants to) donate blood and I get that; but if you can and are able to, why not? Just saying.

So they do blood drives at my work every three months or so. When the emails come out asking for…read moredonors I always happen to accidentally click the delete button. Oops! Where did it go? Oh well. And I move on with my life. This time, the emails kept coming and the little angel on my shoulder that wills me to do good deeds got a little stern with me so I decided to sign up. I don't think I can explain in a way you might actually understand how nervous I was. The blood drive wasn't for another five days and I already had a knot in my stomach. Then THE DAY came. I was mid splash washing my face that morning when the dread hit me. Thank God I signed up for an early time slot because I wouldn't have made it through the day. I was so worked up I was nauseous. Then one of my sweet coworkers with the best of intentions told me I was supposed to fast so I didn't eat anything. (I'm sure you've guessed by now I'm a first time donor) When it was time for me to donate I went outside to their large portable donor trailer and was greeted by a very cheerful man who didn't look like he intended me any harm. He said I looked pail, I told him it was my first time and I hadn't eaten. He promptly sent me back to get some food in me (Funny how eating made me a little less woosy) and when I came back he took the time to explain the process so I would know what to expect. I was still freaking out, and honestly considered bailing and running away without glancing back, but I had committed to something and I don't back out on my commitments. All of the staff were fantastic. From the intake person who had to deal with me staring at her doe-eyed forgetting my address because I was so nervous to the phlebotomists that set me up to begin my blood donation. One lady was super awesome and saw how tense I was and was telling jokes, singing along to the radio, and just making me feel as at ease as I possibly could be. Since I dared not look at my own blood being pumped out of my arm, I chose to stare at the wall. On the walls they had all of these true life local stories about how blood donations saved people's lives. This is when it all clicked for me. Suddenly I understood that being uncomfortable for just a few minutes meant actually SAVING people. I am so happy they had those stories up there. I was so into them I started looking around for more to read. When I was done I got my juice and cookies and kept thinking about how much blood I could have donated over the years. I know it sounds silly, but I never really thought about what donating blood meant and did for the community. I really encourage everyone to make this a regular part of your giving back. It is free, takes maybe an hour of your time tops, and you are doing something incredibly significant. UBS can count on regular donations from me from this point forward.

Friendly from the start! From front desk, to the intake, to the chair and beyond! The employees are…read morekind and helpful. Facility is clean, bright and welcoming. Bring a good book, tablet, whatever! Relax and donate life!!

I went to Vitalant planning to donate whole blood, but the staff suggested I switch to a plasma…read moredonation because my hemoglobin was "really good." I agreed. After 40min, the machine couldn't draw enough plasma and the technician told me "it's still enough, we can stop here, you've given enough blood." So I left thinking at least part of my donation was collected and would be used. A few days later, I checked my Vitalant account and saw my donation listed as "Unsuccessful Draw." No explanation, no details, nothing. That means the donation was discarded -- yet the staff told me everything was "enough" and "good." This is incredibly confusing and honestly feels misleading. If the product was not usable, then say that. If nothing was collected, then say that. If partial plasma was discarded, then say that. A donor should not have to guess what happened to their own blood. I volunteered my time and my body to help people, and the lack of transparency makes me feel like my effort didn't matter. Vitalant needs major improvements: Clear communication/Transparency: Donors should be told upfront when a donation ends early and whether anything is actually usable. Or even online portal should show more details, what was taken, what was discarded, how much was taken, where is it going, who did i help, some sort of transparency. Accurate donor history: The online portal should show what was collected (blood, plasma, partial amounts) even if it's discarded. Respect for donors' time: It's discouraging to give blood only to learn from the website -- not the staff -- that it was thrown away. I want to support blood donation, but this experience left me confused, disappointed, and feeling like I wasn't told the truth. So, I am not going back to Vitalant for sure but I will still explore more options to help out people.

I was interested in learning CPR and first aid, so I took the Adult CPR/AED/First Aid class ($88)…read moreon Saturday from 9 to 3. The classes are held in a training classroom of the Red Cross building (see photos). Our instructor was Johnny, who came up from Tucson to teach the class. The morning was occupied with CPR/AEG training. A couple students who only needed certification in that left at that point. After lunch we did first aid for the next hour or two, and those who signed up for Adult training (including myself) left, leaving only a few students who also signed up for Pediatrics. I can't say enough good things about Johnny, our instructor. I had anticipated long dry lectures, and struggling to keep my eyes open. Instead, he was casual, humorous, and obviously very knowledgeable about the subject matter. The only drawback is the large amount of material covered.

Exceptional professionalism. Staff is always nice. Donate as much as I can. You save up to three…read morelives with just one pint. Will be going back again!

Whoever manages this place should be fired. When I used to donate in 2024, the whole process took…read moreabout an hour. Now it takes almost 3 hours. They used to only allow a certain number of people per time slot, and now it's a free-for-all. They used to have 6 quads open, and now they only use 2. They used to have 6 screeners, and now there are only 1 or 2. How can you be this bad at managing a place?

In the past 6 months, no matter what day or time you come its a 3 hour wait. You can tell its…read moreextremely draining on the employees and it also is on the people waiting to donate. Corporate should get out of my email begging me to come when the wait is multiple hours. I just went to the Coralville Iowa center last week and not a scheduling issue there.....