The wait times are atrocious. If you have a 1pm apt you won't get home till about 3pm. When…read moremanagement is not on the floor the staff take thier sweet time doing what they want when it comes to seating people. The main issue is getting stuck. Half of them don't know how to properly do it. As a result, the blood clots in the tube and you're now noted down as having blood loss which goes against you. If you've had more than 2 in the last 56 days you cannot donate for at least 8-12 weeks. They simply are so rushed they're doing things half assed. Then, they come and start twisting the needle in your arm trying to find the vein.

Just wanted to let everyone know that Visalia BioLife called me back before Bakersfield BioLife,…read moreprobably because when i was at Bakersfield biolife they told me their messages are full and they don't even check them. But they should be someone always answers the phone cuz there's two people for that which was a lie. Good job Visalia I appreciate it that's how you're supposed to do it.

Great facility very clean and nice service very nice people easy process came back after a while…read moreand it was faster this time

I was scheduled an appointment yesterday for today at 11. Wish I had a name because I would put her…read moreass on blast. Was told to have a seat I was fine where I was. Come to think I was basically tossed to the side and forgotten about. Told to go back to the girl who hwlped me so i did rhen i asked so what do i do next and still proceeded to make me guess what i need to do as a new donor. Apparently i waa never scheduled ro begin with. She's a light complexion wirh black gummy looking eyebrows

the staff are very friendly and do a great job getting me and others in and out as quickly as they…read morecan. They make sure it's safe for you to donate with through screening process. will say a few things I would say that I think should be a bit better is the line for screening since at times there are huge lines at the start of the day with with only 2-3 screening booths open. Another thing is that when it comes to samples every 4 months they'll call you to come in for a sample retake, which is fine, but never any notification that your sample was good and you can continue to donate which can be be stressful at times. but besides those two things I've always have a pleasant experience here over the 4 years of donating at this location

I cannot believe I almost gave my important information to these people. I thought it seemed fishy…read morethat they absolutely need your physical social security card, because most places can verify your identity with just the number.... Upon calling their customer service number and asking why they specifically need the physical card, not just the number itself, he could not give me a valid explanation. Then I do some research, only to find they have a lawsuit for a "data breach" where important user info was leaked... including social security numbers. Do what you will with this information but rest assured, my business or plasma will not be going to this association.

Houchin Blood Bank is always a great experience. The staff are consistently friendly, kind, and…read moremake the whole process easy and comfortable. Highly recommend donating here!

The atmosphere is beautiful, everything about this place is beautiful. The receptionist in the…read morefront is always so kind. Everyone is always so kind. My little one always comes with me when I donate, and I love and appreciate that they welcome her to the lounge where she can eat snacks, drink juice, and see me sitting in the chair while I'm donating. Love it!

This facility has been the best in patient care as well as very clean. I have'nt been there in…read morealmost a year and when i return i hope to see all those friendly faces like Issac, Vickie, Gaby, Haley, Tess, Jessica, Toni , Tiffany, Michael, Tomeka, Reina and all those ones i didnt mention u know who you are... Miss ya Lena

I love the ladies and gentlemen that work the morning shift, extremely friendly and helpful. The…read morenurses are extremely helpful and informative. Vanessa, Melinda, Vivvy, Dani and Gabby are my go tos. I would highly recommend trying this spot for donations. Great job to all of you.

Faster than last time. Very friendly. I like the one on Panama lane the best! When not over…read morecrowded. I tried the one over on Brimhall. It was good too

I have been to several PAL locations and have always been treated with courtesy and…read moreprofessionalism. The wait times have been reasonable for the number of patients. I prefer to go early to avoid the busy times.