the staff are very friendly and do a great job getting me and others in and out as quickly as they can. They make sure it's safe for you to donate with through screening process. will say a few things I would say that I think should be a bit better is the line for screening since at times there are huge lines at the start of the day with with only 2-3 screening booths open. Another thing is that when it comes to samples every 4 months they'll call you to come in for a sample retake, which is fine, but never any notification that your sample was good and you can continue to donate which can be be stressful at times. but besides those two things I've always have a pleasant experience here over the 4 years of donating at this location read more

The intake is the WORST!! 3hours30 min start to finish, minimum 2.5 hours!! Plenty of employees around socializing and high fiving! I could go on! My 8th donation probably my last! read more

When I was hooked up to the needle ( ready to donate) the tube was not attached to the other connector and my blood was draining out. Luckily I pinched it close to prevent blood loss and called the girl back. She told me she had to take out the needle..... sent me off and deferred me for 55 days! Seriously, you screw up and punish me? I will not be returning EVER to this facility. This is sloppy and unsafe techniques. read more

I cannot believe I almost gave my important information to these people. I thought it seemed fishy that they absolutely need your physical social security card, because most places can verify your identity with just the number.... Upon calling their customer service number and asking why they specifically need the physical card, not just the number itself, he could not give me a valid explanation. Then I do some research, only to find they have a lawsuit for a "data breach" where important user info was leaked... including social security numbers. Do what you will with this information but rest assured, my business or plasma will not be going to this association. read more

So much staff, but only a few actually work, the amount of time you have to wait for someone to stick you, makes it difficult to want to come back read more

This is 2/24/26. Only one or two people screening people. And they are bouncing to help people at desk. This line is very long and not moving. The management at this place needs to be fired.... They need designated people to help walking and more than three to screen... I don't understand why they can't figure it out. They don't care. read more

All of the staff is very nice and answered every question I've asked. Compared to Biolife, i would recommend 10/10 times due to cleanliness and efficiency read more

only 3 employees actually doing any work. 2 hours later im not even at the front of the line. it had maybe 15 people ahead of me including the new donor line. absolutely bullshit. read more

A great place to donate friendly and professional people all the time. Clean and organized with comfortable chairs and a great experience.

You will lose half if a day here waiting, snd waiting. When you think the waiting is done, you get moved to another line for more waiting. Express pass is no more quick and is a scam. The only people who get in and out are the employees who come of their off time. My wife who dies not have a express pass gets out before me due to the wait times for what they call express. read more

I did all of the pre-qualifications and password no problem couple weeks later I call asked if I can donate to see us so I drive down here get dropped off and then I'm told I have to redo everything again which takes hours and then I asked to speak with a manager after he had a tooth from that gentleman at the counter helping me which is not private at all. You get bleed your blood pressure everything right in front of a line of people where they can all hear and see and then I was told I had to redo it all by the manager absolutely ridiculous place do not go here it goes anywhere but here nothing but crackheads they have security guards out front because of this I should have known read more

Again I have an express and the worker patty is a good worker but she plays favorites and is hooking up her friends that have no express pass and over looking me completely I never complain but this is getting annoying that I deal with this every time I come here I should be hooked up right now but instead I'm waiting while they have a fun conversation and I was scanned in before him now I have to wait for 2 disconnects before I get hooked up when I should've been hooked up already read more

So unprofessional ! I've come here 2 years now not sure if I will again after my experience a few minutes ago. I live where it's over 100 in summer consistently. Today I was wearing an outfit from Amazon it's summer top and shorts set. I was asked by a female worker what was I wearing and this is after my screening and after I was hooked up to the needle she said I was dressed inappropriate and not to wear this again. I wore this about 2 months ago and one of the workers complimenting me Maybe she is so uncomfortable with her own body that she insults clients and she did so in front of five men that were around me doing their blood donations. she should work on her professionalism and not come to work all tired and worn out looking with a bad attitude most of them have bad attitudes here anyways there's a select few people that I like that work here can't let you read in line for two or three hours with only one worker and everybody taking breaks happens all the time just overall rude avoid if you can I just needed the money today and it's helpful when you're in a pinch anyways girls don't be haters geez read more

Many techs are rude, slow and get impatient when you ask questions. I've had my veins blown many times by the same phlebotomist, it happens but it's constant with her. The manager Jordan doesn't want to hire intelligent hardworking women who are passionate, graduated from college with honors and in general successful in this field. Instead she rather keep workers who are disrespectful and lie about vital signs. Hopefully management can open their eyes soon as this place has great potential. read more

Well it's very disappointing to donate your plasma and then have to wait 24 hours to get paid as we are not employed by Octopharma plasma center but the rules have changed not for the better as express pass doesn't have the same affect as it used to. I can't go home because I just barely had enough money to get to the center but I guess I have to borrow money from an app online if not I will have to ask someone with a kind heart to please donate to a good cause so I can get home it's real cold outside and we just had a big storm come thru it really sucks worse comes to worse I will be forced to seep in my truck this is not cool at all why punish the needy they should punish the greedy who is making us wait for our pay not cool at all i am freezing in my truck i should of brought my thick blanket as i am coming from out of town to donate as the struggle is real why make it worse do better . read more

Healthcare is tedious field rn. however, good management matters. This place knows how busy they are. yet, understaffed. hires a lot of lazy lackluster employees. Purposely slow. lying about hematocrit levels, like you can't see their device screen. bad attitudes. move like sloths, some. express line procedure makes no sense. not saying be a robot. but these folks hate their job and it's visible! It's three or four employees working too hard. DO BETTER MULITI MILLION/billion dollar company! shame read more

Okay so i waited in line for about 2 hours just to get screened and literally only took less then 5 minutes to complete. Mind you this process only takes 45 minutes to complete if they have the right people completing their tasks on time. There's no communication within them and they only talk unless it's necessary, instead of telling each other what the game plan is to get people in and out much faster. They do take good care of us but they just need to be much faster at this. It's just too slow for the amount of people they have working in the floor. I would say the managers and assistant managers should help once in a while to help speed up the process because office work is not that hard compared to what their workers are dealing with in the floor. So please managers and assistant managers help out your team on the floor a little more. It makes the process so much easier and faster for everyone. I still do recommend this place but it just needs to be much faster. Also if they have a lot of callouts I would consider hiring more people. read more

I have been donating here for over three years. I rarely ever have a problem however they have a new lady working there and every time she does my screening my hematocrit is super low. Clearly she has zero idea what she is doing. read more

Serverly understaffed every time I go just love when there's bunch of people in line and only 1 screening station open and they call 4 express line people in a row when there is only 1 screening station open took over 2 hours just to get connected with only 10 people in front of me read more

This is a great center. My only complain is they have no clear procedure on the express line. I've asked several times for clarity. It's always different read more

This place is always understaffed. Be prepared to spend a good chunk of your day here. 5-7 hours for a new donor and 2.5 to 3 hours as a repeat donor. Their system needs a lot of work. Very, very slooow. When I arrived today they had 1 screener in the middle of the day. 16 people in line. A second came after about 25 min. Took over an hour to be screened. Then went to the back to wait to be called to donate. 9 people people ahead of me. In the 40 min I waited there 3 people were called. Finally just had to leave. They are not respectful of peoples time. Only half the room is being utilized. But, would matter if they had it all open. They only had 4 people working in the back. Several workers just walking around. Very frustrating. read more

I had a very great experience here! Feels more private and clean. Staff were very nice. It was also past the closing time and the staff didn't rush anyone out of there or seem upset about it. I've tried Biolife and will not be returning after my visit at Octapharma. read more

rude staff members,,, excessive wait times and staff feels it's okay to talk to donors any type of way or treat donors like a child!!! Management Jordan and Janet cool people and they treat you like the adult you are!!!! Think twice before stepping foot into Octapharma Plasma Center read more

They've got super of the best customer service( if you'd lend yourself to calling it that). FAR better than Biomat, across town. Everything from the check-in process to the environment is clean and seemlrss. What I like most is the interactive rewards system! read more

My favorite location to donate plasma!! Staff are super friendly and the process is so fast. I've never had any issues coming here and they pay super well! I got $100 for my first 5 donations. Their app is so helpful and tell you how much you will receive for your next donation read more

Clean Friendly Staff Quick & Easy Pre-Screening on the Octapharm App Faster Donation Time Better Compensation for First timers Much Better experience than Grifiol's Biotech all around ! read more

I used an express pass on a slightly above busy day and I was not happy with how slowly rushed at all into the process. I was screened in a hurry but made to wait 34 minutes after being put in a bed, 6th behind only one new donor; (by the employee Kiera) before Roxana came and assembled my donation container. Then I was finally hooked up by Roxana whom was working incredibly fast paced after being placed 6th in line behind the others screened around the same time, despite using the express pass to jump the line... Once I got hooked up, I'm sure it will go faster and i will be out of here faster than it took for them to to find time to stick me and start the donation process. Not a good place to waste an express pass. It saved me no real time to get out or get done earlier than usual for being slightly busier than usual. And seemingly under- staffed. Good place, but terrible at prioritizing someone "VIP". read more

This was my 3rd times donating and each time when they stuck me it was alittle rough but nothing like the last time. The lady stuck me and then continued to fish for a vein making it super uncomfortable, finally stuck my vein (i never had issues before) after switching arms because my arm started to swell they continued to push on it to make sure it was ok, i told the lady it hurt and she said shell bring an ice pack (she never did) then when wrapped it wrapped it so tight my fingers were going numb. The other side they stuck me on was another girl who did it and she got it perfect no pain nothing. However after i left i wasnt given any information on how to care for my arm. It hurt just to hold my arm up in a bent position. My hand couldnt stop shaking. And now im left with such an ugly HUGE bruise. Thankfully it doesnt hurt but it legit took 7 days for it not to hurt. Probably wont go back. read more

Octapharma Plasma - Under my arm bruise what im left with now - Blood & Plasma Donation Centers Near Me - Bakersfield, California

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They're very misleading information....Don't waste your time with them....Every staff tells you something different when you ask questions... read more

First off, this place is clean! The staff is all very friendly and helpful, they'll answer any questions you may have. The process takes about an hour to an hour and a half after your first visit, which includes a physical exam. And I like the debit card for getting paid. The only reason I knocked off a star is that they really need a security guard in the parking lot. read more

The people here have shown me courtesy every since I've been coming. I would recommend this place to everyone read more

The staff is always friendly and outgoing. Never takes too long and I love how efficient they are. The building is clean inside and out. They show great movies or will even change the channel if possible. If you need a quick buck I recommend octapharma plasma read more

Literally the best place ever!!! It's quiet, all the people here are nice, and it's super clean. I'm a regular so I can actually say I love it here!! read more

Had a good experience every time I'm came here. Office staff are nice and professional as well as the phlebotomists

This place is really clean and the staff are really nice. Right now until July something , Sorry I can't remember the exact date, You'll get $100 special promo forms the first 10 visits. If you refer a friend you'll get $150, the friend on the second time he donates your card will get credited $100 and on the third time they donate your card will get $50. I believe when I asked the person they told The needle gauge is an eight for all you freaks out there. Make sure you don't drink cold water as one time I was not able to donate because my mouth was too cold and my temperature rate was too low. So I had to wait another day. After your initial visit you can use the website to answer the 20 questions and go straight to the screening process for a faster visit see pic. The first time it'll take about three hours and subsequent visits varies but I would say about 2 hrs is what I have averaged every visit after that. read more

Octapharma Plasma - From the street - Blood & Plasma Donation Centers Near Me - Bakersfield, California

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With experienced Practitioners and comfortable seating along with quickly being seen makes us a great experience for donating plasma they try to make you as comfortable as possible and they help you if you feel sick and they want you to be comfortable if you ever get the chance to come donate plasma I highly encourage you to do so and COME SAVE A LIFE read more

The new staff they have are slower then the older ones and they are very understaffed having to wait almost two hrs just to be sat as a return donor is insane when they say 2hrs for return donors they are lying. I still come here cause I need the money but this place really needs to step up there game cause this place has gone downhill drastically it could just be horrible management but I can't say for sure read more

Never had any problems here. Its always full and clean. Ive been donating for a long time now the staff is very friendly.

They don't want donors to stick around they change pay rates now they are changing it again they don't care for loyalty they just find ways to benefit themselves I recommend if there is another option to go donate at I would!!! read more

Usually after donating blood or plasma I usually can't workout for a few days because my vein hurts. I just donated yesterday and today I'm right back to lifting with zero pain. Anthony, your stabbing skills are exemplary, thank you!!!! read more