Do not give these people your money!! I was appalled by the nastiness of LORI who apparently is a…read moremanager, and her complete lack of professionalism in a business setting!! APPALLED! And the fact that she is trying to rob me with a multitude of ridiculous charges BEFORE a new month has even begun is WRONG!! Wrong , wrong, wrong!!! A "pre-lien" charge of nearly $100 dollars on something that is not even 30 days past due????? Thats good business! A premiere storage facility??? There are not even any lights anywhere once it is dark outside! If you go after dark.....bring your own flashlight!

DO NOT USE THIS HORRIFICALLY, UNPROFESSIONAL, GROSSLY NEGLIGENT STORAGE FACILITY!! They rent out…read morestorage units with severe water leakage problems while charging a fortune. I had professional movers store my items in this horrible place. When I recently started moving things out, very many boxes and some furniture items were severely damaged and completely ruined due to black mold from water getting into the unit. Boxes were completely soaked through & some even fell apart when moved. The owner actually griped at me saying their lease stated not to store "any heirlooms," etc. in their facility. She tried to use the excuse that the storage unit "is not climate controlled" when water being allowed to pour in and severely damage items has nothing whatsoever to do with that. Rather than apologize or do anything whatsoever to help me recover any loss, the highly unprofessional owner I spoke with started griping me out saying I signed a lease basically stating I'd be perfectly happy to rent a dump that didn't protect any of my belongings in any way, shape, or form! EVERYONE BEWARE: NO RENTER OR HOMEOWNER POLICY COVERS WATER DAMAGE DUE TO THE SEVERE NEGLECT ON BEHALF OF MWSS IN NOT TAKING CARE OF THEIR STORAGE UNITS!! The owners care ZERO whether anything of yours gets trashed from water damage which is THEIR FAULT. They also never answer their phone when you call, and you have to wait days for a return call. If you ever have an emergency, you're out of luck and they don't care in the slightest. I hope everyone who has this same awful experience with these uncaring, greedy, unprofessional, horrid owners of MWSS starts suing them and they lose their business and everything else as they deserve!

Worse service ever! Storage managers Holly & Kirk Hertzog…read moreare the rudest people ever. Extremely unprofessional.

front desk was very hospitable, kind and friendly. only complaint is cost, a little high for a…read moresmall unit but overall a clean facility

We need storage quickly and they were very helpful with getting us in ASAP to a storage spot for…read moreour RV! We love that they have a dump station right on site all included in the monthly fee! Certainly recommend!

We wanted to share our review of Monument Storage on Old Denver Highway in an attempt to save…read moreothers from similar experiences. We rented a total of 3 units there for almost a year. They do not accept electronic payments and to avoid their late fees, I had my bank send them a check about 2 weeks before the due date each month. I forgot to stop my final payment for the month we were planning to move out - my bad. On our move out day, I went to the office to discuss our move out and to request a refund of the upcoming month that we would not be using. I was told that there were no rent refunds. I later discovered from my bank that they cashed my check AFTER that conversation and that they had already re-rented my units. We are Air Force retirees and long time Monument residents. You have other choices for storage rental in Monument. Stay away from Monument Storage.

Fixed my issue with rv propane. Spent a great deal of time…read moreanalyzing my problem, fixed it, and explained how I was creating problems by turning on the propane too rapidly.

Just awful. Read the contract carefully. They came and took my tank saying we weren't using enough…read morepropane per the contract I signed even though we were paying a yearly rental fee. Ferrell gas is so much better.

Super nice place and very secure, they are switching over to "Container Storage" , The place looks…read morebrand new, super clean, even has on-site Management!!

This company told me they would provide me with a secured facility with security cameras and a…read morefunctioning security gate I was told people aren't allowed to live on the property come to find out there are homeless people living the one security camera they do have it's nonfunctional and the security gate often breaks and is left open for hours this has cost me several thousand dollars in stolen equipment so I'm SOL

Beware of Dalby Drive Storage…read more I wanted to share my experience with the neighbors to help other neighbors be aware of the poor practices at this business. I want to first say they are NOT a BBB accredited business. My ex husband had his RV stored at this facility. My ex husband recently passed away in January 17th and LJ was everything but empathetic and helpful. My father in law (next of kin) and I (mother of his heirs) went in to assess and access the trailer Jan25th and was met with a very confrontational and rude manager. He stated nothing could be removed nor could the trailer be removed from the site even though we had death certificate. My ex husband was paid up until march 9th. I called march 14th to get what other additional documentation he needed to remove the trailer or to see if there were other short term month to month options available seeing as I was going to sell assets to pay other bills. He didnt know. He then called back a day later stating what I had offered him of small estate affidavit and death certificate would be ok. He then calls approx 1.5 weeks later stating we were approaching the 30day mark and he was going to auction off the trailer. When I show up with my sister today to see what the options of short term space rental would be, his reply was 3 months "was the best" he could do. I declined and asked what I owed up until today march 26th. He said he was being "kind" and not charging late fees, but then couldn't explain why he charged me a full month's rent today, I was being charged a full month rent, which would have given me until April 9th, but told me that I would have to have it out today. My ex husband was paid until March 9th and a good business practice would have been to prorate the rent from march 9-25th if I was removing it today. When questioned again on the amount he was charging me, he said "that's just the way it is". Please don't do business here. He lacked empathy and took advantage of the situation to further complicate my life trying to work full time, care for two girls and take care of a deceased spouses estate.

Customer service so good, they made me a regular…read more RV storage, boat storage, propane, dump station. Well lit, secure, cameras all over the place for surveillance, key-entry gates. Every time I've been there, the guy has been helpful, courteous, informative, and acts like he wants the business. That's the way to do it!

Miss leading sales tactics and forcing people to go on auto pay to store with them and forcing them…read moreto pick up there coverage for your storded items. And saying lock is included with the rental witch it's not you actually paying for it and maximo will not disclose it to you he will let you believe it's included just to get his sales numbers up

Think twice before you rent storage space from this company. At the Nevada location, they have…read moresigns that indicate they have working security cameras trained on the gate, but they don't. None of the cameras at the gate work and they don't have cameras anywhere else on the property, except on their garbage dumpster (that camera works!). They do not care about keeping your property on their lot secure. Our trailer was very suspiciously stolen right after we moved it to one of only two spots that were available. Within two months, our trailer was gone and so was the employee that showed us the parking spots. They even have language in their contract that includes "mysterious disappearances" as one of the many scenarios for which they are not responsible, indicating that they know what suspicious things go on. Find someplace else to store your goods.

I tried to have a 20 foot unit delivered and talked to the owner Jock. I was gathering information…read morefrom them and wanted to see if a unit could be delivered on a certain day. He replied" did you read my email"? I did and said I am looking to see if it would be possible to be delivered on that day. I sent him the information and asked again, if he could deliver on that day. He replied " It is not gonna work and I needed to get a different company." I would definitely not waste my time calling them.

The staff is incredibly kind and helpful. Steve remembered me by name and was always a pleasure to…read morework with. We kept our stuff in a storage unit there for over a year. Never had any issues and when we took our stuff out it was all in perfect condition. Very affordable for storage as well. Highly recommend!