I had a very disappointing experience with the front desk. When I called for assistance, the staff member who answered, Ray, was extremely disrespectful and unprofessional. His excuse was that he was busy. He spoke to me rudely and hung up on me not once, but twice, before my issue was even addressed. This kind of behavior is unacceptable, especially from customer service at a hotel where guests expect courtesy and help. I hope management addresses this situation so future guests are treated with the respect they deserve. If I could, I would put no stars. read more

I am rewriting my review because my last one got taken down. This place is truly disgusting, from filthy floors to rude employees. Not americas "best value" AT ALL Do not come here with your children. This place is absolutely disgusting, so nasty. My daughter and I woke up itchy from sleeping in the bed. The floors left my daughter's feet BLACK. I am repulsed! She had an accident on the floor, I cleaned it and it left the wipe BLACK. So nasty I should've left as soon as I saw it but I stayed unfortunately. This hotel is not worth the $200 CASH DEPOSIT. Which is wild! I was not informed about the free morning breakfast, but I'm glad I didn't grab anything for my daughter from here because reading the reviews. It probably would've gotten her sick. The staff is so rude, I said good morning to the maid and she gave me an ugly look and didn't say anything back to me. My experience is definitely not as bad as a lot of these other 1 star reviews but it was enough for me to never come back and make sure everyone I know, never comes here. Y'all need to hire some better house keeping and put a lot more effort in keeping your rooms clean, I am really surprised no one has gone home with some sort of contact dermatitis or bed bugs. I've seen other people say they saw BLOOD!? In their room???? That's a health hazard, you are lucky people haven't reported your facility, if you cared more about being a 5 star motel that is clean and not worried about fast cash, yall would make a lot more money. ZERO STARS. Nasty disgusting dirty place. Please spend more money going somewhere else, cause this is not worth the price. Don't put your children and your own health at risk coming here read more

What a joke this place is. I made my reservation and payment through the Hotels.com all, and when I got here, they required a $100 cash deposit. Who does that? I'm never staying here again! read more

Sheets were dirty. The breakfast had old pastries and juice. Never again will I stay here. Not pleased at all.

Been staying there for years they said just gone downhill it's not worth the saving I rather get her nicer motel works better for me and my family read more

I've been here a few times and never really paid attention to detail / cleanliness. This is my third visit here and by far the worse visit I've experienced here. All I'm gonna day is this time was very unpleasant because I actually focused on cleanliness once I noticed there was gum on the bed and after the fact that I sat on it. I was wearing shorts also so it also got stuck to my leg hairs too and I had to cut it out (not to mention got stuck on my clothes also - shorts and shirt). I did notice a small blood stain on the blanket also, but reality came when I went over the counters / headboard / and nightstands / drawer. I'll let the pictures speak for themself, I will never come back here and good luck to anyone who does visit here. read more

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Customer service is a low rated experience I just don't get it Rude lady in the front desk. I guess she Middle Eastern Just plain rude and awfully place to stay. read more

For over $200 per night, this is what you get?! Average rooms, no water pressure. They also charge a hefty cash deposit (and it must be all cash) when you check in. I have never heard of such ridiculousness in guest policies. Definitely not America's "Best Value" Inn! What a misnomer, the public needs to be aware that this is in fact terrible value! Check out my YouTube video walkthrough of this hotel! https://youtu.be/UCPCbkU3SYo read more

Americas Best Value Inn - Hotels Near Me - Azusa, California

This is by far the worst hotel I've ever say that I've stayed here multiple times it's not the hotel itself it's more than people running it the last couple of times I was there somebody kept walking into my room either housekeeping or maintenance unannounced I do a lot of business in the area the last time I called to make a reservation they said they they would rather me stay somewhere else so that way nobody walks in my room because I complained a couple of times like I said not so much the hotel is bad but the people running it terrible people read more

My boyfriend and I used to always stay here but lately the front desk people are incredibly rude and don't care about anything. The rooms are disgusting and dirty. Water pressures sucks. Call for a different room and he said they're all the same which is pathetic considering. All the rooms are dirty it's like the maid just throws some new towels and remakes the bed that's it like it's smells like shit when you walk in and you turn the air on and that just makes everything smell worse. We came here to give it one more shot,but this place is so terrible I wouldn't recommend anyone coming here like don't waste your money. Also watch your step cause there's usually broken glass on the room floors. Enjoy! read more

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Booked through Priceline with the right information, however, they charged me extra per person when checking in and it was cash only. Second, the toilet didn't flush...at all. When reporting the matter, the front desk directed me to pick up a plunger from under the stairs to resolve the issue. Needless to say, the toilet was still not operable. I only used the room to sleep and had to plan my party's restrooms room breaks at Target and local restaurants. Unacceptable and unsanitary. Never again will I stay at this place or this chain. Please do yourself a favor and stay at the Hilton next door. I tried to save a few bucks but you'll end up paying more. read more

Wish I could give 0stars the "manager" was so rude! Terrible place, do not stay here! I reserved a one night stay using my Hotels.com app and when I arrived the "manager" said he has no record of my booking. I showed him my confirmation number and he said he would not honor it. I called hotels.com and they called him asking to honor the reservation as there must be some type of delay and the man was so rude that the operator couldn't even believe how dishonorable he was. Kudos to hotels.com for fixing me up another location and covering my next hotel stay. As for America's best value inn Azusa..Worst hotel experience ever! read more

I have family in the Azuza area and just needed a place to crash while we visited them. Well, being the computer genius that I am...I booked the wrong days on a third party site and the VERY nice people at this hotel went above and beyond to accommodate my family on a busy holiday weekend!! The prices are the best and the rooms are very clean. I love that they have those rounded shower rods that make the shower feel bigger than it actually is. Plenty of parking and a mini refrigerator in the room!! They are in walking distance to Baskin Robbins, Couwami Asian Fusion Restaurant, and 7-eleven! If you just need a place to put your bags down and stay the night, definitely consider this spot! Update: Tom J. Has reviewed 8 businesses and only 1 of those reviews are not a 1 star. Maybe Mr. Patel is not the asshole in this equation? Food for thought. read more

I went to the lobby at 7:35 PM on 12/31/21 and asked for towels because there were none at the pool. Unfortunately, I could not understand her English, but I think she said no, as in they don't have any. Like what??? read more

Employees are rude! They will literally flip you off! We were on our way in from a very long trip and as we are about to enter the driveway an employee driving a Toyota minivan was exiting. This class A jerk was taking up the ENTIRE driveway blocking us from entering. We were stuck there and the car behind us honked. This POS must have thought we honked at him because he flipped us off before speeding away! Obviously, we DID NOT stay here and decide to find alternative lodging. read more

pamela, nayeli and sandy were awesome ! really cool maids--super honest ! It is clean, quiet, safe, convenient to the Freeway, The staff is very friendly and respond quickly to any request. I gave Asian food next door 5 stars . read more

Great hotel at a wonderful price. My wife and I were pleasantly surprised with our room. Smelled wonderful and was nice and clean. Man at the front desk was super helpful and went out of his way to print something out for me that I needed. If you're on a budget, this is the most perfect place for you. I highly recommended. read more

I'm Jaime Bustos and my wife and I stayed here Friday night October 19th 2018 in room 120 two hours into our stay we were alarmed by an uninvited guest..."a large gray rat" Nancy the attendant at the front desk said we could have the room next door at the same price but no discounts would apply and these types of situations were bound to happen from time to time in a facility this old and that she would call her exterminator again... in the morning ! Cleanliness factor Negative 10! read more

I made a reservation online on AAA Auto Membership. Awesome price for a weekend getaway however my itinerary which was emailed to me at the time of purchase as confirmation provided me with incorrect information that totally inconvenience my family. A third party agency is used to make online reservation so beware of the information provided online make sure to call the hotel before you leave for information that doesn't inconvenience you read more

i had the worst stay in room #125 my friends and i woke up full of bites from bed bugs. the bath tub was dirty like if somebody really dirty showered and didnt rinse the tub. the towels stinked like chlorine. we thought we made a great choice by choosing this dirty motel but clearly we were wrong. read more

Booked this motel online through my AAA, they weren't one of AAA's contracted motels but my agent called them and booked it for me, requesting an early check-in because my daughter was getting married a few blocks away, and she and several family members from out of town also rented several rooms so because she was the bride, we needed a couple of extra hours, we made several attempts to try to get in 2 hours early, but they absolutely refused to prepare one room early...this put so much more stress on my daughter, but they wouldn't budge, and there was no time to go to another place. We just can't understand why they couldn't prepare just one room!! it would have made my daughter's wedding day much less stressful!! will never use this place again!!! other's beware!! read more

The hotel is extremely clean and the rooms are spacious. Bed was comfortable and staff are friendly. Sandy at the front desk was really sweet to me and my service dog Sydney Ann. I would stay there again and recommend to anyone looking for a clean, quiet and safe place to stay. Sandy thanks for asking after Sydney and complimenting her. I appreciated it. read more

I booked a room here after reading all kinds of stellar reviews on , so I came expecting it to be a great experience. Wrong! It looked like some of the rooms were being renovated, but they didn't put me in any of those rooms, despite the fact that the parking lot looked pretty empty. The room I had was filthy. The sofa was freakin' sick, filthy, with visable stains and some old crusty crumbs. The room stunk faintly of old cheese or feet. There were what looked like boogers on the walls in the bathroom. There was no way I was going to investigate to be sure. INMHO, the great reviews were written by people who work there. Also, they charge extra for Wi-Fi, which is, in my opinion, LAME. read more

I'm not sure why the reviews are so terrible. Got the room for less then a hundred bucks. Just needed a place to crash not like living here or anything. Nice furniture and tv. Comforter is a little out of date and water pressure from shower was eh. But it smelt clean right when you walked in and was comfortable for the night. Would recommend if you only here a couple nights and don't plan on living in the room. Low cost and not scary ghetto. read more

Only giving it one star just because i cant leave less then that!!! I checked in at 3am to get some rest from a long drive was charged for the whole day, an hour after i check in an individual start yelling outside looking for someone, then proceeds to banging not knocking on the doors looking for that person, all along front desk did not call police or some kind of security, this went on for about an hour. To top it all front desk calls me at 10:30am to remind me i need to check out at 11:00am. I dont think i got my moneys worth from this dump. Avoid it if possible. read more

Don't stay here. Big disappointment but it's not in the nicest place either. Just don't stay here

If I could I would give 0 stars, they have no breakfast, their rooms smell so bad, their Wi-Fi does not work at all. Please get any other room but here! read more

Service was horrible!!! I drove from 6 hours away i got to the hotel around 12 am at night didnt get my room till almost 3 am. Looong story short service was horrible i think they try and scam you. Dont think your room is getting paid online because it doesn't it just holds your reservation you have to pay when you their and i used my mothers debit card. It was a mess which I didn't have because i thought the room was paid for online but apparently not! I ended up paying in cash. I wanted to cancel they lied and said they couldn't cancel the reservation that i had to call a 1-800 number which never worked but yet when i ended up paying in cash they canceled the reservation in the end. read more

It could have been 3 stars. But how they treated me on the last day makes this a 1 star. They clean a little but I found some hair in the shower. The air conditioning works and I felt secure with so many lights on. When I told the front office on my last day I did not want turn down service, they still did it. But they stole my night gown. I only had 1 and it was on the messy bed. I returned that night and it was gone. I went to the front office about it and they said it was strange and they had never had a complaint about it before. I didn't feel secure anymore and had to sleep in my regular clothes because I didn't have any other pajamas. read more

3rd hotel we came to after 2 horrible places. Although they didn't let us check in early all the staff very friendly the room very impressive and very clean! Continental breakfast is coffee, juice, 2 different kinds of dry cereal, and honey buns! read more

Rooms were ok but staff was super unfriendly- lady at the front desk was sleeping at 9 am, when questioned bout something , she snapped maybe because I woke her up. Breakfast ? It say free- but you got almost nothing. They had oatmeal, old honey buns, coffee n juice. read more

Quiet, clean and comfortable. Reasonable rates. Not the Ritz, but a great place to escape the heat and have a swim

I visit my family 4-5 times a year and this is where I stay. The Patels and Staff are very accomodating to any requests. They've recently recarpeted, new flat screen TV and new A/C (digital). Very clean!! This is a no frills Inn but the very best deal in San Gabriel Valley read more

I don't know about the rest of this motel but I stayed in a room that was totally refurbished from top to bottom. Bed was perfect and room was super clean. Bring your own body lotions etc but there is ample shampoo and body wash. I don't know if they provide breakfast cuz I don't eat in the morning. I highly recommend!!! read more

This was the best place to stay. There is a Couwami Asian food there. Plus the price was very good. The owner Mr. Patel was very very nice. I think this was the best hotel for me read more

Horrible place to stay. The rooms are a 2-10 at most. The sheets don't seem to get washed very well and had a very weird smell! I know cause I stay in a lot of hotels/motels due to work related stuff. The towels are very low quality didn't even dry me on the first try. Very out dated overall. Price is way too high for this place! just straight up rip off. Luckily my company covered the bill! Owner is just banking on dummies. The Indian dude out front maybe the owner is very mean spirited. Not a welcoming place at all. Look into another profession guys. Word gets around really quick when business establishments are this bad. read more

Sa Y. says if you just need a place to put your bags, you should consider stay here. Not sure I'd want my bags staying anywhere near this run down dump. The owner, Mr. Patel is mean spirited and the staff unfriendly. No wonder there weren't any other cars in the parking lot. Long story short, I had to call the Police on Mr. Patel......in all a very NASTY situation.........but, if you just need a place to put your bags.......?! read more

I normally wouldn't bother writing a review, but this place is somewhere you should avoid completely! First off my little brother is driving by himself from the Central Coast through L.A. to AZ so he decided to book a room for the night. That alone was a big pain having to deal with horrible customer service from a rude guy that wasn't very much help at all. They wouldn't take a cc over the phone, they refused his ID simply for having a crease in it, & They took advantage by overcharging my grandparents for various random things such as a steep "deposit" & a $100 charge for having a street bike in the bed of his truck. Now on top of all that my brother witnessed a single guy getting jumped by about 10 - 12 people in front of one of the rooms there last night & had to take the gentleman to the ICU who is still in a coma. When asking the manager about the incident & extra charges he simply refused to comment or give any detail on the matter. The manager I spoke to today supposedly named "Ray" was extremely rude & disrespectful to not only me, but my grandparents as well just for asking about the extra charges accrued. This place is unsafe & the people that work there don't care so I'd suggest going somewhere else unless you have no other choice. read more

Bad neighborhood. Would not stay here with my family again even if it was just an overnight trip.

OMG! The WORST Place on Earth! HORRIBLE staff.....NO INTERNET as promised on their web site. The inside of the room is dirty, old and not at all maintained. When I called the front desk to get a code for the internet I was met with a HUGE attitude that doesn't speak English! I asked to speak to the manager and (of course) was told there wasn't one around. No owner either! Once I complained enough, the manager called back! ANOTHER bad attitude! I send I'd like to leave and wanted a refund and was told that I could leave but that I wouldn't be refunded! THE WORST DUMP in the country! I'd give it no stars but you have to give something! HORRIBLE HORRIBLE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! THE WORST! read more