I was very overdue for a new mattress and I'd reached the end of my rope. I've lived in Sunset Hill…read morefor 9 years so I'd passed by this store hundreds of times. I wasn't interested in buying an online vacuum-packed mattress again...my old one lasted about 6 years but I'd suffered through the last 2 years of owning it. I went onto their website and looked around, then called the store with some questions. Tony, a true gem of a guy. Listened to my needs and didn't try to sell me the most expensive stuff and wasn't pushy, just well-informed and helpful. He even told me to come in and pay ahead and he'd give me the Black Friday discount early. He listened when I'd told him that my back was hurting me terribly and I was waking up more tired than when I'd gone to bed. Tony, this angel of a person, offered to let me have the mattress delivered Monday (this is Friday) and didn't make me wait until after Black Friday. I'm eternally grateful to you, Tony! You're a stand up guy that runs a stand up business. Free removal and delivery if you're in the neighborhood too!! (And a nominal fee if you don't). Thanks Tony!

I am so happy with the service from Seattle Mattress! And wish I had gotten a new mattress from…read morethem years ago. We have a old house with tricky stairs to maneuver to the bedroom and they did it gracefully without issues. We are sleeping so much better with our new beds!

We are upgrading to a king size bed after sleeping on a Queen for years. We shopped around at a few…read moreplaces and found a mattress we loved. Were ready to purchase at Mattress Depot Outlet a few blocks away but decided to stop in this store as our last stop, to avoid "buyers remorse". Lee was super helpful, friendly, not pushy at all and the store is clean, well lit and looks so cozy. Not like a warehouse feeling of other mattress stores. Lee showed us the mattress we were interested in and not only price matched but gave us a mattress protector and explained the exchange policy. We were in and out within 20 minutes and it felt great supporting a family business. Tom's Family Christmas card was right there on the desk and Lee even called Tom to check in. It was an awesome experience and we are excited to get our new mattress next business day!!!

Stopped in to buy a quality waterproof mattress cover for my elderly mom. Got that, and a great…read moreeducation about different mattresses. Adam at Bellevue store showed me all the types. He's a great guy, so I will be in soon to replace my 6 year old mattress!

Wow, I never thought I would rate a mattress store 5 stars, yet here I am…read more My partner is tired of our bed, but we have very different opinions on beds. We went to Mattress Firm first, where they pushed the split king (so buying 2 twin beds of our preferences). We liked the idea. Hated a few other mattress stores. Went here as a last stop to just see what they had. We met Joshua, who was incredible. He explained that 2 separate twins would be the most expensive possible option and that he was sure he would find something for us to agree on. He was right. We tried out 5 beds alongside him and he asked us questions to narrow down our search and figure out what we were actually looking for. We fell in LOVE with the Avocado mattress. It was actually medium-soft, though my partner wanted a firm bed, but so supportive and comfy that he fell for it. It really was the best of all the things we wanted and easily our favorite. Joshua was super helpful in both his methodology and the info we got. He honored a sale for us, helped us pick out pillows, and gave us just the right amount of care without overwhelming us. We were back in to purchase the next day and are now awaiting delivery! Yay! These guys are the real deal. They are not owned by any big companies, so are able to speak candidly on brands and really hone in on what will work best, not meeting sales quotas. We felt like they were honest AND had the best selection. Looking back, this is the only mattress store where I really felt comfortable and like I was in good hands.

I will start with the ending of my experience at ESC Mattress Center. I bought a middle level,…read morefloor model, mattress. And now I will tell you why. My son and I spent about 3 interesting hours with a salesman, who is a part owner of the company. My son learned that about two years ago when he and his wife spent time in this store. When he knew that I needed a new mattress, he recommended this place because they had had an informative visit with one of the owners there. This man welcomed us when we arrived. He remembered my son's face, but not his name. Anyway, I told him what mattress I had, and why I wanted a new one, and what features were important to me. He listened intently and started having me try mattresses, and asked me questions about my experience laying down on each one. I tried 4 of them, and I liked them all, but the 5th one, when I laid down, felt like it was crafted especially for me. Joshua, the owner/salesman, re-explained the mattress features that made me feel that way. Now that is why, I bought the mattress, that I did, from them. Think about it, a salesman who listens intently to you, and explains how your needs can be meant, and then graphically, shows you how your body's needs can be meant, and re-explains why the mattress features are related to what your needs are, is a good, interesting, and informative one. Also, he gave me a good price that fit into my budget AND he is going to deliver it, himself, on Tuesday Night! I will review the delivery and later, my review of the product!!!

10/10 Went in looking for a pillow and Lillian was so…read morelovely! She found me a perfect pillow within literally a minute by just asking a few simple questions! She said she is the Pillow maven, she absolutely is!

Good selection and they do not pressure you to buy. The salespeople are friendly and eager to…read moreanswer your questions.

needed a new mattress for Grandaughter , Dwayne at the mattress store was extremely friendly,…read morehelpful, and gave me a great deal. recommend highly

We originally bought a mattress at Costco, and it was not what we expected, we took it back in a…read moreweek. However, once we took it back we didn't have a mattress. We went to every mattress store around trying to find someone with a decent mattress in the store. Every store was trying to upsell us something we didn't want, and then if we found one we liked it was at least a week out. So for us that meant sleeping on basically the floor for a week. We took a chance and went to the mattress store because it wasn't far from our house and we thought what do we have to loose. We walked in and were greeted by a very nice gentleman who was not like your typical salesman. We told him our debacle and that we had no mattress, without a blink he said well you can just borrow one of our showroom mattresses. Then he listened to our budget and needs for a mattress. He was knowledgeable, and easy to ask questions of. The whole experience was so much easier and more helpful than what we had experienced everywhere else. We are now customers for life!

I went into the store to buy king-size pillows and had a disappointing experience. The guy with the…read morebeard was working and seemed uninterested in helping. I asked him several questions, and all he did was point at things instead of providing clear answers. When I specifically asked about trying the King Harmony Pillow in a low profile, he just pointed and said, "I think it's that," without even offering a pillow covering to test it properly. The lack of effort and judgmental attitude was unacceptable. Because of this poor service, I left without making a purchase and will be going to another Purple location where customer service is taken seriously. This store just lost a sale.

Came in there today bed shopping, but ended up buying 2 Harmony kind sized pillows. They didn't…read morehave them in the store so we had to order them...which didn't seem like a huge deal. The lady who helped us said it would be 3-5 days, and the other gentleman working assured us they are fast and would be here by Friday (we stopped in on Sunday). They both said shipment is very fast. However, I contacted purple today and I was told it's 2-3 weeks from the time of purchase. I get it, backups and things happen, but what I don't like is being lied to as assured of things that aren't even remotely true. If they are completely wrong and misinformed about this, what else are they misinformed and lying about? Seems like very bad business in my opinion.

My wife and I are so happy we've loved every purchase we've made there, even long after we've been…read moreliving with it. The salespeople know what they're talking about, try to understand your needs, and don't try to upsell you. The family-owned business, since the 80s, sources its furniture to ensure quality and sustainability, making me feel good about where I spend my money. The prices are fair, and you're assured of getting very good-quality furniture that will last for a very, very long time. We bought a Stressless chair, which they sell many of, in the 90s, and it's still my favorite chair in the house. Even the delivery people love working there and care about your satisfaction. We live in a condo where they had to carry a large piece of furniture up four flights of stairs. One board got slightly banged up; they showed it to us, took pictures, sent them back to their manager, and assured us they would take care of it. Later, the owner came out, fixed the dings enough where we were happy, but he wasn't. He said this will do until we can get you a replacement because you bought something new, and you shouldn't have something newly fixed; you should have something you know is new. I can go on and on about what a great experience and value it is to shop there, but most have probably stopped reading this by now. Suffice it to say: if you want excellent-quality furniture that is super comfortable, long-lasting, puts a smile on your face when you see or use it, and makes you feel good about where your money went, buy it at Bedrooms and More. To the Owners, Thank You...We need more small business like you.

Bought my mattress here 13 years ago. Still love it. Latex is the way to go for comfort and…read moredurability.

I bought a mattress at this store last year. The salesperson sold me a mattress with the…read moreunderstanding I could return it for a different mattress if I was unsatisfied. so it was uncomfortable and I went to swap it. I have never had a more unpleasant customer service experience. The person who "served" me was not the original salesperson. He argued with me and told me the original person would get dinged for the return. He told me I should give the first mattress more time because my discomfort would pass. He was belittling and actually hostile. I almost cried And I'm not a cryer. I had wanted to review that person, but was actually afraid to fill out the mattress firm survey because he knew my address. So the new product worked well, but the gaslighting on the exchange and fear of retribution were unacceptable. I've worked in customer service and have had bad days, but this wasn't his bad day. This was aggressive.

Kid home from college needed a new twin mattress for their room. While we're happy customers of a…read morelocal store in Wallingford where we recently had a terrific experience replacing a queen mattress, it was an expensive purchase. For our college kid, we wanted something that would be comfortable when they're home for breaks, but also allow us to upgrade/replace it with minimal remorse in a few years time when they settle into their post-school life. Mattress Firm fit the bill with a decent selection, and helpful Sleep Expert Kevin. We considered mattress toppers and new mattresses. Expert Kevin gave us a brief overview of each choice. We were given time and space to try each in the store with no sales pressure. In the end, our young adult chose the mattress that most closely matched their dorm bed (that they really liked); and being that it was Memorial Day weekend we got it on sale. The main feature of the mattresses in the store seem to be their memory foam tops. I tried a few and found I'm not a fan of the feel of memory foam as a sleep surface. (I can't speak to others' experience with returns. According to the receipt, there's a "return processing charge" which is $250--about what we paid for the mattress. Thankfully, the child is very happy with their mattress selection.)