I'm extremely disappointed with my recent experience…read more I brought my car in for a rear brake job with a 10:00 AM appointment and was told it would take a couple of hours. I specifically requested the upgraded brake pads and was assured they were in stock. By 1:00 PM, I still hadn't heard anything, so I called for an update. That's when I learned they didn't actually have the brake pads and had to order them. No one had bothered to call and let me know about the delay. I was then told it would be another 45 minutes. I had also requested a tire rotation and balance. When I arrived to pick up my vehicle, there was confusion with the billing, and they had to redo the invoice. During that process, I discovered they had installed new rotors without ever contacting me for approval. Regardless of whether the rotors were needed, I would have expected a phone call before additional work was performed. To make matters worse, they never completed the tire rotation and balance I requested. Instead, they told me my tires were too worn and recommended nearly $1,000 worth of new tires. I had inspected the tires myself before bringing the vehicle in, and they still had plenty of tread remaining with only about 20,000 miles of use. Rather than discussing this with me during the service, they waited until I arrived to pick up the car. When I insisted on having the rotation and balance performed, I was told it would take another hour. At that point, my frustration level was through the roof. It was now past 2:00pm and my day was shot. They suggested I make another appointment to come back. I said no thank you, I will go elsewhere. What makes this experience especially disappointing is that I've had good service here in the past. Unfortunately, the lack of communication, unauthorized additional work, inaccurate information about my tires, and overall poor customer service have seriously damaged my trust. Based on this experience, I doubt I'll be returning.

Yea. This place is awful. Lying POS. They'll replace the…read moreoil, but not the filter. That tire rotation that comes with the oil change. They won't do that. Replenishing the liquids and checking tire pressure? Nope. Don't waste your money. Go somewhere else or do it yourself.

Service is fast and professional. They have never tried to push a filter replacement or anything…read moreelse if it was not needed. Price is similar to other oil places minus the upsell

Ever since I got my car, I have been coming here to get my oil and oil filter changed. All you have…read moreto do is stay in your vehicle and wait for the service to be done. Fast in and out services. They offer other services and they make sure everything works before you head out of their facility.

Update: I reached…read moreback out to them and got to talking to Justin (he's normally the one who I deal with). He immediately got me in for another appointment and made it his personal mission to diagnose my ac again. He even went as far as getting the team to take the system apart piece by piece and was able to solve the mystery on why my Freon was leaking and found that yes in fact I had zero Freon in the car (as I Suspected last week). He contacted me numerous times throughout the day to keep me updated. We're both hoping this is time we figured out the solution but he also schedule me in for another follow up in a couple weeks to ensure what we thought was the fix is really the fix and to make sure no additional leaking happens. Very please to say I didn't have to dump the establishment as I was very fond of them prior to this last visit. Thank you for going the extra mile to fix a bad experience.

Did a great job on my daughter's car! Quick and courteous service. Thank you so much for all the…read morehelp. PTL

No need to look anywhere else! The team at Joey Watkins is the absolute best! The moment you walk…read morein, you feel welcomed. They didn't try to push any services on me that I didn't request. Walked in for an oil change. Price was super fair & they got me in and out of there relatively quickly. Will definitely be getting my vehicle serviced here from now on!

I brought my Ford F150 to Joey Watkins Tire & Automotive after the truck stalled and had to be…read moretowed on 05/31/26 from the Target parking lot in Flowery Branch. Prior to stalling, the truck had been jerking, sputtering during acceleration, and losing power while driving. After evaluating the truck, I was told the spark plugs needed to be replaced. I approved the repair and paid $509.19. I was then told the truck was fixed. Unfortunately, shortly after leaving, the exact same issue happened again. The truck began sputtering and completely died near Friendship Road and I985, creating a dangerous situation in traffic and resulting in another emergency tow that cost me an additional $300. I returned the truck and explained that the issue was still occurring. However, because the truck happened to start for them during testing, I was told they could not replicate the problem and did not know what was wrong. I specifically asked about fuel system concerns because the symptoms felt fuel related, but no diagnosis was made beyond the spark plugs. At that point, I no longer trusted the truck to be safe to drive and took it directly across the street to Christian Brothers Automotive Buford for a second opinion. Shortly after arriving there, the truck stalled again while they were attempting to move it into the service bay. Because the failure occurred while connected to diagnostics, they were able to pull active fault codes indicating issues with the fuel pump and fuel pump control module. I ultimately authorized approximately $2,000 in repairs for the actual problem. In retrospect, the spark plug replacement appears to have been more of a guess at the problem than an actual diagnosis, especially considering the symptoms remained exactly the same immediately afterward and the real issue turned out to be fuel system related. To be fair, intermittent mechanical issues can be difficult to diagnose, and the staff was polite throughout the process. However, I am disappointed that I spent over $500 on repairs that did not address the issue at all, followed by another breakdown and tow immediately after being told the vehicle was fixed. Given the safety risk involved with a vehicle stalling in traffic, I expected a more thorough diagnostic process before being told the truck was repaired.

So glad to have a new auto shop in the area as I tend to have cars that are hard to work on…read more Brought my GL550 T Benz in for brakes and found it needed AC compressor/parts all , typical of a Benz and sometimes hard to find good engineers to work on it. This is a new location, JR the manager- great guy, honest, knows how to route customers to technicians. Brakes done last week with help of JR, Num, Jack M , Sean ( Shawn)and got a good value and all MB parts lower than my previous techs nearby. This week, getting new ac compressor and flush/charge- big $$$ but JR hooked me up with best rates on parts and labor to help keep the total bill down. Sean and JR and another tech would do this work - several good techs here would be diving into this as getting into an engine compartment of a twin turbo S 550 is not easy. 3 hours! They did a great job in several hours and my air-conditioning is cold, brakes new- drives beautifully!!!! What a great job. Thanks Sean again. Thanks Jack and Hunter for joining the team and getting me in. Great location, great service. Highly recommend!!!!

Scheduled an appointment to get my AC looked at during a $9.99 AC check promotion and walked out…read morepaying $132 for a full diagnostic. I understand this business model thrives off upselling services to its customers but that's only if the customer agrees to pay for the service. I was charged for a $119 Engine Analysis that was not approved by me. Do not recommend.

Curtosy air conditioner advice and service by Tallen, at Strickland Brothers 10 min. A handsome…read morepolite gentleman who left us feeling safe and confident. Helpful and didn't charge us a dime. Grateful and will definitely be back for an oil change when it's time.

Exceptional Service -- Business Earned for Life…read more 5 Star Experience - must read! We brought our 2021 Kia Telluride to Strickland Brothers for a routine oil change. Some time after, I noticed a small oil drip. At that point, it was never even fully determined whether it was something they did or simply a failed seal on our end -- and honestly, it was probably a part failure. What happened next is what truly sets this company apart. Michael, the owner, personally called me and handled the situation with professionalism and integrity. Because the line wasn't entirely clear on whether the issue was a failed part or something related to the service, he took ownership of making it right. His focus was on standing behind the work, doing right by the customer, and building a long-term relationship -- not pointing fingers. They went way above and beyond. Kia is notorious for requiring OEM parts (aftermarket just won't work properly), so they had to track down a specific part. Michael and his team called multiple Kia dealerships, pulled strings, and somehow managed to get the part the same day, even though we were originally told it could take several days. That alone was impressive. They repaired the vehicle immediately -- and the next morning, Michael and his father personally delivered the car to my house. His father has over 40 years of experience working on vehicles and plays an active role in overseeing the work, which really shows. The two of them together are an impressive team. In conversation, I mentioned to Michael that part of my work involves helping businesses think through customer experience, and we talked about what it looks like to truly take care of people. The hardest time to do that is when it costs the business owner money. This repair did cost him money -- and he still did the right thing without hesitation. I've already referred many people to Strickland Brothers in the past because of consistently good service -- but this experience was different. I can confidently say I will never get my oil changed anywhere else, and I will be using Strickland Brothers for any automotive service they offer. I'll continue referring people without hesitation. This is only the second time in my entire life I've said this about a business: They've earned my business for life.

This place is the real deal. I didn't have them do my oil change today, but they have done work for…read moreme in the past and I would absolutely recommend them to anyone in the area in need of great folks who do excellent work at competitive prices.

I made an appointment to have a problem looked at. I was told on the phone that they could see it…read morethe same day. When I called to see if it was ready after 4:00, they had not looked at it and said they would not that day. They tried to say that I was not clear with what I wanted. The girl at the front desk was rude. I won't go back.

Got a nail in 1 tire and needed new tires right away. Called and Mavis said that they had tires in…read morestock and that they could do it right away. They recommended about 5 different tires from which you could choose from. Went ahead and got all 4 tires done. They were able to do the service that was requested which were to keep the 2 tires in the front since they were still new, and put one of the 2 tires onto our spare tire since it needed to be replaced. It took about an hour and 30 minutes for the service. I would say that the value for everything done was good. Overall, the worker's did a very good job. They were very polite. The only thing is that the technician did bust 2 of the plastic hub cap for the tires, but they did offer to replace them.

Unfortunately, I had a very unfortunate experience with this Mavis and I would like to share what…read morehappened so that not only curious customers are aware but the employees that helped me are as well. Towards the end of last year (October-ish), I got my tires replaced at this location and everything was great! No real problems until April, when one of my tires kept going flat. I took my car back to this location and explained to them my predicament - explicitly mentioning not only that my car has had previous issues with the tire pressure sensors, but also that one of my tires kept going flat, no matter how often I would put air back into it. I called back 3 1/2 hours after dropping off my car to ask for an update and was told that they had been calling me for hours (Note: I did not have 1 missed call from anyone in my call logs!) and that my car had been done for a while. I asked them what problems they had found and what work had been done to fix their findings, to which I was met with a very condescending tone telling me that, "The only thing wrong with your car was that your tires were low on air, so we filled them up for you!" Naturally, I was very confused. I asked if they checked the sensors and the tires themselves for any problems and was, again, immediately met with a quick and snarky reply of Yes we checked it all and your car is fine. Fast forward to 2 (Two!!!!!) days later, my tire sensor light turns back on. One more day passes and my tire is flat once again. This time, I take it to another tire dealership in Winder. Within the hour, my tire is replaced due to the carpenter nail lodged within it! Isn't it crazy how that works? As a single young woman, I find the condescension and lack of respect absolutely ridiculous. I admittedly do not know too much about cars, but if a customer comes into your establishment with a specific concern, I would try listening to them. I realistically would not be able to Ever recommend this location to someone after my experience.