I am a senior living alone and my old 100 lb propane tank and stove were giving me real trouble…read more Multiple companies turned me away, saying they couldn't fill my tank or come out. Then I called T&D Propane and spoke with Camy. She went out of her way to help. After I sent photos, she personally worked on a solution for me. This morning, two of their men came to my home, thoroughly tested everything, fixed leaks in both the tank and stove, replaced the line, and even dug a hole and set a concrete block so the tank won't rust. They also put a few gallons in the tank so I could cook right away, and they'll return this week to fill it properly - they simply cared and went far above and beyond. Thank you, Camy, and the wonderful team at T&D Propane. You truly made a big difference for this grateful senior. I will recommend you to everyone!

These guys are so much better than anyone else. They are the go to guys for propane supply and…read moresupport, they work with you to get the appliance providers to do their jobs. Outstanding

Propane Ninja is one of the finest companies I have ever dealt with. The company itself and every…read moreperson I was privileged to have contact with demonstrates personal concern, integrity and professionalism from start to finish. Specifically, that includes Xavier in sales, Ben the controller, Nicole in permitting and Haley in accounting. In the end, they didn't actually install propane tanks for me due to unexpected circumstances, but they persevered with me through several months of challenges (on my end, not theirs) and took care of me well. As soon as Xavier came to the house, I was impressed with him and with Propane Ninja. He was totally honest, provided expert guidance and did not try to talk me into anything. I paid an initial deposit of 50% of the contract price (standard practice), and then they pursued getting the permit from the City of Tampa. That turned out to be quite a challenge, due to the unique situation with my lot and the desired location of the tanks and generator (another company was handling the generator installation). The reason I needed a backup generator was due to my wife's serious health issues. In the process of me pursuing a "design exception" with the City of Tampa in order to try to get the permits approved, my wife unexpectedly passed away. And then I really didn't have a pressing need for a backup generator. Propane Ninja was gracious enough to agree to refund the full deposit I had paid them. Well, it turned out to be quite a challenge in order to actually make that happen, not because of any problem on their end, but again, on mine. Basically, it had to do with the bank I had used to make the initial deposit and the bank's system not allowing a refund to come back into the account. But then "superhero" (as far as I'm concerned) Ben, the controller at Propane Ninja, jumped into the ring, and after trying multiple ways to get the refund processed, was ultimately able to make it happen! I can't say enough positive about the folks at Propane Ninja. There just aren't very many companies like this anymore, sadly, that take the kind of personal interest they do and have the willingness to persevere through every challenge in order to make sure the customer is taken care of.

More long and detailed explanation below, but bottom line is this is a company with significant…read moreinternal communications and coordination issues. I was never provided a comprehensive list of what work I would need to subcontract nor who the responsible points of contact were to for each phase of the installation process. We had to call the front office and leave messages quite a bit for follow-up as they are not very proactive in keeping you up to date. Finally, they lock you into a five-year "ninja watch" contract for their monitoring equipment and delivery, then charge your credit card at $16.49 a month (which was specified in the contract). I can't say whether they're any better or worse than others out there, but this was my experience. I wanted a 500 gal underground tank install and had received several estimates. I went with Propane Ninja because they were competitive and were located close so I thought they were a smaller business. The biggest problem with this company is communication. Started with the contractor manager who surveyed my house for the estimate and talked me into them providing the tankless water heater. He never told me that the electrical and plumbing work were going to be my responsibility until I asked since it was also not referenced in the estimate (I could have purchased one for less from Home Depot and took care of installation on my timeline). The contractor manager also didn't inform me until I asked a couple weeks after going under contract that it would take 4-8 weeks to do the install from the time we went under contract. He tried to blame the county for the delay, but other companies told me they could start the work next week as the permitting process takes only a day. His survey had the tank in the wrong location and the gas stove lines run unnecessarily through the attic. On the day of installation, I was informed that they did not have a water heater available...30 days after taking my deposit for said equipment. I had to call several times to get someone to assure me it would be delivered the next day when my plumber was scheduled. When I contacted him about the water heater, his response was that he doesn't manage materials for the jobs. We still have to hire an electrician to wire the igniters because the plug provided wasn't long enough to reach the available outside outlet (something that probably could've been identified during the site survey). The reason I provided two stars over one is two people that we worked with that tried really hard to help out. First was Jose who did the installation, he identified that the lines didn't have to run the attic and other site survey errors that saved us time and pain. He was personable and professional and took pride in his work. The other was Tara who assisted us in identifying and rectifying billing errors. It took a month to get it right, and while she was too professional to identify the reason behind the delay, I'm pretty sure it was IT and staffing issues out of her control.

Higher price than other local LP suppliers offer. $16 delivery fee, and higher per-gallon rate…read more They're buying up other competitors, and the market for LP in the Tampa Bay area and surrounding counties is getting smaller. Not cool.

If I could give them zero stars, I would! If you trade with them, don't ever move, because they…read morewill charge you a $95.00 "lock-off" fee to pump out propane that you've already paid for! They want you to leave the propane in there for new owners, because they don't want to be bothered coming out to pump it out. I'd never trade with them again.

They have a full selection of Speed Queens in stock! No one else in Ocala had them. You can pickup…read moreor they will deliver.

I love my Propane gas company for my home. They are loving kind friendly family business they are…read moreall a blessing and I guarantee you here you recieve great business!~

I have been buying my propane here for a year now. why, I do t know, but they hired this moron to…read morefill you tanks. what a jerk! I knew my 20lb tank wasn't totally emptied. in that case they would only charge what was put into the tank. He put 2lbs in my tank and charged me 19$, the price for filling a completely emptied tank. bottom line, I paid $19 for 1 lb of propane, which is ridiculous. Needless to say they lost me as a customer, be very careful when dealing with this company! There are many others out there that can provide you with propane. these guys are theives, STAY AWAY!!!!!

I LOVE these ppl! Exceptional all the way around! I've only had my home 11/2 yrs.. had no idea who…read moreto call when my a/c went out! The HOA president was quick to recommend.. and they did not disappoint! Honesty and Integrity in every sense..!! This also happened when I was broke Not only did they invoice me 30 days out.. they even gave me an extension to pay remainder Unheard of in these times! Forever my A/C ppl!

Nick is a real-life superhero! We ran out of propane on a Saturday, and none of the major propane…read morecompanies would deliver. Nick answered our call and came to our home within a few hours. I highly recommend him, he's a true professional.

Fitz was very fast and efficient when installing our new water heater. Fitz came back a few days…read morelater and installed a new garbage disposal and once again did a great Job! Fitz did a great job of cleaning up after both installations. I would highly recommend using Fitz for all of your plumbing needs. Jake

I have been with this company for five years. I should have learned my lesson long ago NOT to…read moredepend on anything they say. I run out of gas, I call them, they promise to be there that day. Of course they never are! It is now day two waiting on my lp for the house. Still nothing. Courtesy is a bad name for this company. If they were courteous, they would at least call and say they weren't going to be there when they said they would! I ALWAYS pay them promptly after a delivery, but I cannot count on them at all to deliver when they say they will! They obviously don't care about the customer! Time to get a new gas company.......

Very economical and friendly!!I called for gas got it the same day thank you Courtesy Gas co.read more