Trying to get a propane refill for parents in Thompsons Station. IMPOSSIBLE with this totally user UNfriendly online system and decrepit phone contact--do you have 45 minutes to wait on the line to order propane? And when you do get someone they are of absolutely NO USE. Worst customer service ever! This is a company that needs to be put out of business. I would give them 5 negative stars if that were an option. read more

We moved into a house that had an AmeriGas tank. After speaking to customer service about filling the tank they stated they couldn't. I asked them to pick it up which they did weeks later. 2 years later they are sending me bills every month for $1,200. I've tried to call them but get placed on hold for hours. I've had an employee come out to see if I still had the tank which obviously we don't. They have zero paperwork or receipt. No contracts! But they have my information from when we called to have them pick up the tank. Stay away from this so called business! read more

This is the worst company I have ever dealt with. They never fill the tank when they say they are going to, so I cancelled service with them four months ago. I have been trying for 10 weeks now to have the tank removed. They are going to charge $420 to remove THEIR tank (which is in breach of the original contract) if they ever decide to show up. They have scrubbed all of their local office locations from the internet, and if you try to call a local number you will be routed to a national call center. NO NOT deal with AmeriGas! read more

Have talked to customer service, left messages and still can't speak to anyone to resolve my problem. They charged me 350 dollars to turn up the pressure on my tank not my problem. Also, problem with billing can't resolve. Again, spent over an hour on phone mostly on hold. Deal with your local company with local customer service. read more

Amerigas is really good at setting up the account but if you ever need to contact them again you are screwed. You will stay on the line for at least 45-60 min. I moved and told them to not make a delivery (twice I called to tell them) since we were closing a few days later. They delivered it anyway and wanted me to pay for it even though I didn't own the house when they made the delivery. Turns out their contract requires you to keep it open for three years regardless of the fact you don't live there anymore. Even moving out of state. I didn't read the fine print and they were trying to charge me a termination fee of $168.00 because my current contract didn't expire until 11/2025. They didn't care that someone else was signing up with them to continue the service. I finally reopened the account (this is really stupid) so they removed the termination fee. Why they want you to keep an account open for the duration of the contract knowing full well you don't live there anymore is pathetically stupid. There is a reason most of these reviews are 1 star. Find a local company to serve you and not this one. I wish I had a receipt handy so I could verify that I was an actual customer but not available. read more

Whenever Amerigas decided to have a call center on another continent their service went down hill fast. We're on an auto refill schedule and have to call EVERY month to get someone out to refill. We have multiple tanks and they put them on separate accounts so multiple trucks have to come refill them instead of one truck filling them all. read more

I would give them negative stars if it was possible. Amerigas is the type of dispassionate corporate pseudo-monopoly that gives all corporations a terrible name. They bought up a excellent local business (FlameGas) and proceeded to run off all the original employees and outsource customer service to overseas contractors. Any local employees essentially work from work orders issued from some corporate office behind the proverbial curtain issued on tablets without any management interaction whatsoever. As a result, customers only have a transactional relationship (you pay your bill and don't expect anything but refillings as needed). If you have a problem with your billing or service, you speak with someone on another continent for assistance. After multiple problems with billing and problems trying to get deliveries, I canceled my service. When I canceled my service, it took SIX months for them to come collect the two tanks I had rented from them and another TWO months and three phone calls to resolve the bill. BTW, When you cancel your service, they will charge you a $99 dispatch fee and $230 service charge EACH to come pick up THEIR tanks. AmeriGas will try to bleed you for every dime they can get. AVOID THEM LIKE THE PLAGUE. read more

Your delivery guy red tagged the tank and shut the gas off nearly 2 weeks ago. We have been without Aux Heat for nearly 2 weeks Repair man WAS SUPPOSED to be here today between 08:00 and 10:00 to fix the leak in the tank and he did not show up. Now I am told that they will not get here until; NEXT DAMNED YEAR! We can not go that long without Auxiliary Heat. I just went out and turned the gas back on and relighted the pilot light. I am not certain if I smell gas or not but at least we have heat in the home once again. I wish to speak to someone in UPPER MANAGEMENT about this problem with the most ridiculous excuse for customer service I have ever seen. The tank with the leak IS NOT MY TANK! It is YOUR TANK for which I PAY A HEFTY RENTAL FEE. Looking at the date on the tag of the tank it is NEARLY 60 years old. It looks EVERY BIT that age to boot. I was told initially that I would be assessed a service fee of nearly 70.00 for this repair. WHY if this is YOUR PROPERTY, and I am paying rent on the thing am I RESPONSIBLE for having to pay to repair something that you are charging me to use. When the lady advised me that they would be here today to fix the tank she advised that this fee was collectable. When I did protest that charge she would make a note and waive the fee. So now with the gas back on we can face the upper teen temperatures due to arrive this week and weekend. Please ask a SENIOR MANAGER to give me a call about my problem. read more

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promised to deliver two times and never showed up. can't speak to anyone local to trouble shoot.

Customer service sucks. I can't get ahold of anyone who speaks good enough English to understand my billing error and to correct the issue. I do not recommend this business whatsoever. You'll be happier with another company, don't use this one! read more

I've never written a review before but we consistently get scammed by amerigas with no resolution to the issues and I was wondering if this happens to anyone else.. It's the same issue everytime (this is the 3rd time it's happened to us), they call us with a promotion of .20 off per gallon and you schedule the delivery while on the phone, the delivery man has no control over the invoice so he leaves a bill for full price and when you call to get the bill fixed they tell you the promotion is no longer active and ask for proof of the conversation. Even though I now document every time they call, date/ time/ reps name/ duration of call they escalate the complaint but still leave you without resolution. The first time it happened we were left with no heat or hot water for 11 days in the middle of january. Absolutely terrible company, and I wish negative stars were an option. read more

Every call goes to an overseas call center, you're lucky to get someone to answer the phone, I have been put on hold for over 6 hours to speak to a supervisor. Customer portal gauges are not accurate. Online portal says 44% full when it's at zero. Amerigas wants me to wait 14 business when it's 19 degrees outside for a delivery or pay an extortion fee of $300 to have a delivery within 48 business hours due to their faulty equipment. There is no way to speak someone in a local office or even on the same continent. read more

This is the worst company I have dealt with in my 17 years of adulthood. I don't normally write reviews but I just gotta to help other people avoid them. We signed up for the service last fall, had the tank installed, and then were without heat for two weeks straight during a winter storm in Nashville in November, part of it over Thanksgiving. We called daily for the truck to come fill the tank. Since then, we have had to continue to call, and call, and call to get any service. Every time we place an order, they make a mistake on the bill and overcharge us, despite an agreement to charge us a locked-in rate. I shouldn't have to do their work for them like this. The district manager does not return my calls. They just do not care. Do yourself a favor and sign up for propane from anyone but Amerigas. We're going to switch as soon as we can. read more

I am sorry that one can not have negative stars for this business. The entire company seems incapable of doing their job in a timely manner. I tried to get a wrongful invoice cancelled, this started in October 2020 and is not yet fixed on 02/17/2021, even though I talked to 2 people after hours on hold to even reach anyone. Gas delivery was over a week delayed, then someone had to confirm safety and didn't show up for over a week even though I had hired a licensed technician at my own cost to speed up the process of reconnecting the tank safely. I am now on months 4 to get these issues resolved. All I received was an autoresponder to my email, but no answer from anyone at Amerigas reacting to my calls and complaints. As my latest attempt to get a response, I have filed a complaint with the BBB. If you can avoid doing business with them, don't do any business with this company. I was a FlameGas customer for years and as soon as Amerigas bought them, the service went out the window. read more

The employees at the Powell Ave AmeriGas are great. They are very professional, but still down-to -earth people. Your first impression begins when you call the office and talk to Winnie. We have been an satisfied AmeriGas customer for many years, which is why I highly rate and recommend this Company to friends. read more

I am writing a review for the Amerigas Co. in Springfield, Tn on this location since I could not find a listing for the Springfield location. I have been a customer for ten plus and I have always been pleased with my service and communication with Amerigas. read more