Reliable, courteous and reasonable. Thank you for a job well done!!! Special thanks to Ben and…read moreKevin!!!! Highly recommended. Sal C.

Absolutely amazing came rapidly on an emergency unbelievable service unbelievable price WE ARE…read moreHUMBLY GRATEFUL FOR SUCH OUTSTANDING SERVICE!!!! Definitely use over and over Highly recommend

SCAMMERS. Full stop…read more I live in a rented condo. I called the non-emergency line and left a message asking for a callback so we could schedule service as soon as possible. I did not request emergency service. Someone called me back and said they were already out on another call and could stop by. So they came by. The next day, my landlord was billed an over $200 emergency fee. When I called to dispute it, the first person told me, "Because you said 'as soon as possible,' we treated it as an emergency." That is flat-out false. Asking to schedule something as soon as possible is not the same as requesting emergency service. The first woman also stated that I said I was not available on Monday. In my message I said I would be out on Monday but my husband would be in and out and could arrange a time. We lived with the issue for days and did not need it immediately. The call was then escalated to "Shannon," who claimed I must have used the emergency line. I absolutely did not. Shannon kept telling me that I must have called for emergency. I did not. Their phone system clearly separates the emergency option, and I intentionally used the regular line. I even warned my landlord before the technician arrived that I had NOT requested emergency service and that I was very surprised by the callback. See Picture below. This is a classic bait-and-switch. The technician himself was professional and helpful--and ironically, we were actively considering service plans as we are in the process of working to buy this condo in the near future. We were going to inquire on service plans and other work with this company. After this experience, I would rather pay more somewhere else than deal with a company that inflates charges by re-labeling routine scheduling as an "emergency" and flat out lies and is deceitful. Be very careful leaving messages with this company and be careful as they lie to cover up. They quietly convert non-emergency requests into emergency calls and then hit you with an over $200 fee after the fact. Completely dishonest. (The photo below is the text I sent to my landlord the NIGHT this happened when I got the call from their tech. My mother worked with Carrier rep in the past and I know about "emergency" services so I gave him a heads up in case).

Very disappointed in the customer service of J&J Heating and Air conditioning. We hired them to…read moreinstall a new heat pump to replace the old a.c. unit. Not only did the new system not work, it took them an entire week during a heat wave to come and remedy the problem. IN the meantime we saw that the ceiling in our home below the location of the equipment had a large water stain requiring the ceiling to need painting. J&J's approach to customer service is to first ignore the problem and then insult the customer and not provide any apology or fix to us. Do yourself a favor and look elsewhere for your HVAC needs - wish we had.

I was given two estimates to clear my sewer line. The…read moreplumber did NOTHING, he didn't flush the toilet, didn't lift the tank lid, or use a plunger (next to it)! He wrote "Upon arrival I noticed the sewer line was blocked..." I paid $89 for this 'Diagnosis and estimate' I called one of the other referrals, they came & used an auger to clear the pipe for a total of $350!! ER Plumbing was a rip-off!

We had a small piece of pvc piping that needed to be replaced (it was leaking). The technician…read morecalled to let us know when he was on his way, had to run out to get supplies, and got the job done quickly and cleanly. Nice guy, he did a great job and answered all of our questions. My only issue (if that's what you even want to call it) is that I thought it was pricey for such a small repair. That being said, it wasn't something we were going to do ourselves, so for us, it was worth the $$$. I feel very good about recommending this company - he showed up on time and did a great job.

My wife and I purchased our first home a few weeks ago, and she has been doing many of the repairs…read moreherself (yay for marrying an engineer!). Unfortunately, when we discovered a cracked pipe above the kitchen that had essentially rotted away with age, we knew we'd have to call in a professional to replace it. Kevin M. came over the very same day and was able to replace our pipe quickly and efficiently, and we haven't had any issues since. He was also super clean and cleaned up any mess left behind from fixing the pipe. I'm pretty sure he left the kitchen cleaner than he found it! Lol! Kevin and my wife also had fun "talking shop" and he gave her some really helpful advice. Tl;dr: Quick, clean, efficient, will definitely be using them again!

Their prices were so high my jaw hit the floor. Waltham MA…read more Looking for a sink installation and to connect a dishwasher / refrigerator / garbage disposal. Not a huge job but also not nothing either. No major twists, would take half a day or ~2-3 hours for a plumber to do max. They wanted over $5,000. Line items included attaching the faucet to the counter for $900. There was nothing about their bid even remotely competitive to other plumbing companies I had quote me. I guess they thought people wouldn't get a couple different quotes, or they bank on it. The had no issue collecting the $85 service charge though for coming out. Stay far away, they price like they don't want to do residential work.

My 25 year old AC died recently. I called several companies and had 5 or 6 quotes. The Denommee…read moreguys (Rick, JR, etc) were really great. Super friendly, very knowledgeable, no pressure, answered all my questions. Their quote was amongst the lowest. The installation looks great and the new AC is working flawless

Denommee just wants ya-money. They demanded 500 for 15 mins of work, tracked mud all thru the…read morehouse, and the problem still remains.

water heater started leaking Friday night. was able to get…read moresomeone out first thing Saturday morning. Ryan was great, tried to keep my carpets/bathroom clean as much as possible and was patient in discussing my options and answering my questions. Surprisingly was able to get an appointment for install on Monday. Jared was also great. Definitely appreciate the small details and concerns to keep the carpet clean like hand carrying both the old and new water heater up 2 flights of stairs. Between the quick response/scheduling time, clean workmanship, and fine attention to detail, happy to say the leaking water heater experience felt less chaotic with 128's help! Total turnaround time, Friday 11pm to Monday 4pm hot water up and running!!

I called 128 Plumbing about one cracked drain pipe. I was told my entire house needed to be…read morerepiped. The estimate (#435094323) was $30,275 to demo every wall and ceiling necessary, disconnect first- and second-floor bathrooms, toilets and sinks, and replace the main stack. That was presented to me as the only option -- no alternatives, no phasing, nothing. And it did not include the roughly $6,000 I'd need to close the walls back up and reinstall fixtures, or the ~$400 roofer I'd have to hire and coordinate myself. Their own estimate puts the hole repair on the customer in writing. All in: nearly $37,000. Meanwhile my first-floor tenant was told she couldn't use her bathroom or her kitchen. When I hesitated at the number, I was told that at least if I sold the house I'd "have retail value." That's the line that made me stop and get a second opinion. Thompson Plumbing came out, found the actual leak -- old hubbed cast iron serving the kitchen -- and repiped it. $2,995. My final invoice was $3,420, and that included an unrelated frost-free silcock I added on. My toilet was fine. My kitchen sink was fine. My tenant's kitchen and bathroom were fine. Not one wall was demoed. Same house. Same leak. Ten percent of the price. I'm not going to speculate about why the two assessments were so far apart. I'll just say this: if 128 Plumbing tells you your house needs a $30,000 repipe, get a second quote before you sign anything. I nearly didn't, and it would have cost me thirty-three thousand dollars I did not need to spend.

Walley's performed a full replacement on an aged outdoor package unit (combo AC and Propane Heat…read moresystem) at our home in southern NH. I garnered a handful of quotes from competing providers during the process. With Walley's I cut to the chase they understood exactly what I wanted to do with the project. They came in on the money and replaced the system like clockwork. And their followup and organizational practices are near perfect.

poor communication between tech and customer. poor communication between office and costomer. over…read morepriced service, would not recommend to anyone.

All I want to do is write a great review. That would mean I'm happy with the results. I can't do…read moreit. After the expansion tank was added and adjusted on the hot water tank my washer and dryer have to be squeezed back into place, pipes have to be pushed out of the way to make the washer and dryer to fit. I'm going back downstairs to attempt to rectify this situation. I'm not happy that I have to do anything at all. It cost me enough. Would I recommend Heritage Home Service? No is the short answer...

Was told over the phone a plumber was coming out to do "maintenance" on a POE water tank…read more However, turns out these units don't get maintained, but replaced. Still not sure whether unit even needs to be replaced after visit. Not sure this was worth $270, especially being a repeat customer.

The office mgr (June) sent Roberto out the same day to look at my first floor toilet! Roberto was…read morereally great, he utilized an auger which cleared a paper blockage. I received an approximate estimate by phone, which was precisely what I was charged! Another referral by Yelp! (ER Plumbing) was totally ridiculous and given to me without ANY facts or attempt to even "troubleshoot" a problem! I was presented with TWO Estimates; $2,021.00 OR $1,472.00 to "clear the main sewer line backing up into toilet" I would NEVER recommend ER Plumbing, this was a clear Rip-off.....beware!

following up on my previous review where I paid $800+ for a kitchen faucet and sink P trap install…read more I'm convinced they were hoping for another chunk of my money by intentionally ignoring a very bad shutoff hoping I would have them back to replace it. I would never let them past my threshold.