Super customer care here sam and stan are great for advice for anything you need DIY. This is a…read moreterrific hardware store for personalized service and items the big box stores don't carry. Our new hardware store #thankyouthursday2021.

I recently purchased a new tool for $25. The first time I used it, it broke. I went back to the…read morestore to return or exchange it. The staff member was very rude and would not help rectify the situation. Very disappointing and will not do business with them again.

Top expert service. Kind staff. Knowledgeable. The garden section is like a boutique, a treat to…read morevisit. Nice close parking, not WallyWorld massive parking lot. Also, the staff helps load your car if needed. Also staff is a healthy range of ages, so there is some one for everyone. Good old time classic hardware store feel. Love it!

The service is a one…read more I went about two years ago and was so poorly treated, I don't remember in what way, but I remember every time I drive by that it's not a place I should be going to. A few days ago I needed to get some key copies made so I was nearby and went in. I asked where the key copying was and a guy pointed to the far back corner. I went over there and sat on the chair near the cash register because I was not feeling well, and saw a guy 20 feet away with the sun behind him, he was not wearing a red Ace jacket like others there did, and I asked "do you work here?" His reply was, I've been pretty accurate here, "no I just like cleaning up stuff for fun in my spare time." I was sitting on the chair by the cash register which should be enough for him to say don't sit on the chair by the cash register, I felt that was very rude but perhaps he would follow up with a OK but how can I help you. No. That was all he said and then he continued cleaning up around the key duplication machine for another minute or two before I said that I would like some key copies. He had a short name perhaps three letters? I went and paid at the register, asked a guy if he was the manager and he said yes and I told him what happened. I said someone like this shouldn't be working anywhere, much less at an ace hardware store. If you're interested it did seem that they had lots and lots of supplies and things that one might need, but I think that there could be other better, nicer, friendlier and perhaps cheaper, do your own research, places to go by whatever it is that you might need.

Straight downhill they go...... A bunch of 20 somethings…read moreworking here and zero service. Second time I came for paint and had to wait 20 minutes or more. I finally gave up this last time. The thing is they weren't busy at all. There was no one there. And the employees that were there literally moved like sloths. What's going on here? Waiting 30. Are you open? What are you guys doing man

I came here on the 13th & 14th last week. This hardware store is huge & amazing . I was super…read moreimpressed I came back again! All the staff are so helpful, sweet and knowledgeable. I'm super glad this is very local where I live, I don't have to drive too far. They have so many selections!! Whether it's hardware, garden, plumbing , anything for house inside and outside , any repairs, they have great gifts, clothing , car stuff, huge garden decor and decorations, they have a garden outside a lot of plants and flowers to choose from as well as soil, mulch . Their outside garden is very cool, they have high quality of flowers, plants, succulents, bushes are super healthy! They really have unique finds here! I love it !! This store is highly organized and Super clean as well as their restrooms! I bought altogether:Euphoria, broom, 4 jasmin sambac, 2 everblooming , 2 fuchsia, 2 sunflowers, 6 pack of annuals, yesterday tomorrow today . For the great quality of their flowers , plants and Succulents their price points are spot on! The team members that really helped me on my two visits were Kris, James, Wade, Stephanie, Katherine and Michael! All so very wonderful, super polite, super down to earth, beyond friendly, very understanding, kind, caring and highly Knowledgeable!! They really made my days! These team members are your Superstars!! I'm so appreciative of my positive experiences both times, of course I'll be back!! Thank you so much Ace Hardware place for making my both visits so memorable!! I'll tell all my family and friends to visit here !!

I'm always excited to share my experiences about businesses or individuals who truly go the extra…read moremile! I moved to Simi Valley about a year ago from the greater Los Angeles area, hoping to escape lack of civility, crowds, and general city issues like lines and forever traffic. I have to say, Simi Valley has been a delightful surprise! It's such a safe and friendly community where everyone is eager to lend a hand, very "Mayberry" in fact. I often wonder if Andy Griffith is the actual sheriff . [A joke of course]. Even though it's a larger area, I still love that it maintains a cozy "city" vibe with everything you could possibly need, just like in LA. One of my favorite local spots is DIY--it makes you feel truly valued the moment you walk in. The staff is super welcoming and always ready to assist you, unlike those big hardware chains in LA where you can wander around for ages before someone notices you! There's a couple of friendly kitties lounging around also. Recently, I found myself in a bit of a bind because my power was shut off for about 5 days due to the recent fires, so I couldn't use my tools at home for this project.. I popped into DIY to grab a solid 10ft steel pipe for a flagpole to support my Starlink, and that's where Raemon really came to the rescue! He was incredibly helpful, drilling the holes I needed, searching for the correct bolts and screws I needed, even offering to deliver the pipe to my home since I didn't have a vehicle that could handle it. I really appreciated that he took the time to help, especially since he was about to clock out. I tried to offer him a tip and gas money, but he initially refused, though I insisted! Thank you so much, Raemon--you truly made my Starlink mission a success, and I'm so grateful!

My husband found this smaller hardware store and we've been mostly…read moreusing DIY for our interior home project needs. The best part of DIY, the staff. They are all very engaging, will give advice when you ask for it and there is always someone around to help. We use DIY when we don't want to drive across town. They have different selections than the big box stores and sometimes items that the big box store doesn't have .

Despite having good selection and good prices im having to give this place 2 stars for the customer…read moreservice. The staff here actively avoids taking to the customers. When trying to check out at garden center, Miguel, Santi, and the cashier herself chris Took over 15 minutes checking me out and made an entire line because the person in front of us had an item that wouldnt scan in! Does every wrong barcode cause a 15 minute backup that's ridiculous Get your act together as someone who's been coming here for a long time to the garden supplies I will appreciate Home Depot's more expensive prices for their better service

Don't ever go here unless you know exactly what you want and can find it yourself. Employees are…read morenon existent. Needed keys cut that the self service machine could not do. Asked 3x for help and all that was done was announce it over the PA and guess what? No one shows up, although I saw 2 of them pass by on the other end of the aisle on their way I'm assuming to the break room.

Pam D. provided an excellent customer service experience during a recent Home Depot order. I placed…read morean online order for irrigation supplies and ran into complications when the items were split between multiple store locations (which was my fault). After changing the pickup location to the Simi Valley store, I still had issues with order fulfillment. Pam D. took the time to carefully review the situation, helped cancel and reorganize the order where possible, and assisted in locating the necessary items. She was patient, professional, and efficient throughout the entire process and made sure everything was resolved smoothly. I was purchasing irrigation supplies for my pumpkins during extreme heat conditions, and she also shared a very helpful tip about my drip line that I would not have known otherwise, which significantly improved my setup. Her knowledge and willingness to help made the experience much easier and gave me confidence that I was doing things correctly. This is exactly the kind of service that makes me want to shop in person rather than purchase items online. Interactions like this--where an associate takes the time to offer real expertise and practical advice--are rare and valuable. Pam made a real difference in my shopping experience, and her help is genuinely appreciated.

I had a really good experience with Jon in the retrofit window department. He was able to take the…read moremeasurements down for all of my windows and he was very helpful and I truly appreciate the experience. I would highly recommend Jon to anyone looking for new windows.

We received exceptional service from Zack. He always offers great solutions and is very…read moreprofessional. He helped us solve a problem with a Grohe faucet. While there, we also bought quality channel locks.

One of the few stores that had the hundred gallon water heater that I needed in stock. They offer…read morecompetitive pricing and a very knowledgeable, professional, and helpful staff. In fact, one of the few stores that knew about my unique plumbing issue! I highly recommend them

Today Carlos helped me with items I needed. I needed to put a hammock on a tree. He gave me advice…read moren instructions on how to use the items I grabbed thank you for your customer service and your help ! Recommend 10/10

I stopped by this Harbor Freight to get bolt cutters that the Northridge location didn't have when…read moreI went during the weekend. I found parking easily here and checked on the website if they had it in stock. This store is a bit smaller than the Northridge one but the Northridge one just open like at the beginning of the year. I walked around the store until I found where the bolt cutters were and then I looked at other stuff too. The aisle are more compact which I think is because this store has been here for a while so it's old.