Despite having good selection and good prices im having to give this place 2 stars for the customer service. The staff here actively avoids taking to the customers. When trying to check out at garden center, Miguel, Santi, and the cashier herself chris Took over 15 minutes checking me out and made an entire line because the person in front of us had an item that wouldnt scan in! Does every wrong barcode cause a 15 minute backup that's ridiculous Get your act together as someone who's been coming here for a long time to the garden supplies I will appreciate Home Depot's more expensive prices for their better service read more

Don't ever go here unless you know exactly what you want and can find it yourself. Employees are non existent. Needed keys cut that the self service machine could not do. Asked 3x for help and all that was done was announce it over the PA and guess what? No one shows up, although I saw 2 of them pass by on the other end of the aisle on their way I'm assuming to the break room. read more

Poor customer service- the store is always empty of customers for a reason! I came in for help with power tools and asked a cashier to page someone- 10 minutes later, still no page read more

Just called with questions about Grill Barbecues in Garden Dept. and got a very good Associate on the floor that helped me tremendously... wish I'd ask for his name read more

Came to the store to find a specific kind of tape. I'm not handy, so I needed help. Found Ian first, and he was incredibly helpful- and exceptionally knowledgeable in other departments besides garden, which is where I found him. He gave my kids special attention, answering all their questions and gave them a little tour as he took me to find what I needed. Above and beyond for sure- wherever we go, employees often overlook them. 100% recommend Ian for whatever your needs are at Lowe's Simi Valley! read more

Lowe's Home Improvement - Hardware Stores Near Me - Simi Valley, California

I want to give a shout out to Vincent in the customer service department. I came in all confused and cranky about my online order. He explained everything clearly and patiently. I had duplicate charges on my credit card. But apparently when you place a large online order they do a "test charge" and you are not actually charged until you pick up your order. So Vincent calmed me down about that. During my visit to Lowe's I stopped by the customer service desk probably three or four times with questions and exchanges. Vincent was a literal ray of sunshine and handled all my concerns professionally. I did not see many other Lowe's employees around that day, but Vincent was always at the customer service desk when I needed him. read more

First of all, I'd like to kick this off by saying I'm a proud consumer of products who genuinely backs brick-and-mortar businesses over those online shopping behemoths, but... Amazon, you sneaky little convenience champion! You can go from "I need this" to "It's on my doorstep by 9 AM" Meanwhile, I decided to play the part of the brave shopper and ventured to Lowe's in Simi Town Center. After parking my car, I embarked on an epic quest through the sprawling aisles, seeking out the part I desperately needed. Not a single staff member in sight to lend a helping hand! I finally found myself in the right aisle (miracles do happen!) when a Lowe's employee approached me, I said I needed a Y hose connector for my washing machine. He was so baffled he called for backup, and soon I was surrounded by two more employees who looked just as puzzled. It was like a scene from a ridiculous sitcom--three employees scratching their heads and pulling out random boxes like they were trying to find the Holy Grail. After about ten minutes of this hilarious charade and a few more befuddled folks joining the quest, someone uncovered an empty box, and the team concluded this was the product I'd been searching for--an empty box! Then I was led to the service desk, where the initial employee began firing off a series of questions about the very product I had just explained. By now, I had a small crowd of five around me, all still mystified by what a Y hose connector did. I explained again, and he casually mentioned he had them in stock... just not at this store. One was in Northridge, the other in Newbury Park. I burst out laughing--oh sure, let's just add a scenic drive to my day! When I asked how long it would take to have one ordered, he confidently replied, "A week." I laughed again! I then launched into my dramatic monologue about why Amazon and other online shopping platforms are slowly taking over the universe, complete with the classic Subway sandwich analogy: "Imagine walking into a Subway and asking for a tuna on wheat, and the employee goes, 'Sorry, we don't have wheat or tuna!'" As a business owner myself, I just can't fathom how you could be so clueless about your inventory! Anyway, long story short, I wasted time I could've spent elsewhere. I hopped back into my car, whipped out my phone, and ordered that exact part from Amazon, which arrived at my door at 9 AM this morning. I installed it while still in my fluffy robe, coffee in hand, and felt all the satisfaction of efficiency. The irony is that I also purchased my washer and dryer off of Amazon after not being able to find the exact product I was looking for. They arrived the following morning and I had them in place by noon that day, fully operational. So convenient! read more

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I go to Lowe's for a higher quality product over other big box home improvement stores. I can always find someone to help me and they exactly what aisle, section and bay. I'm in this store frequently so you become familiar with the employees and they you. For their higher quality, their value is exceptional. read more

DO NOT RENT THEIR TRUCKS. $20 for 90 minutes sounds great. Then every 90 minutes after is $40 dollars. Then they call to tell you when you go over the 90 minutes they've lost money not renting to others for their 90 minutes at $20. In that phone call they don't say ohh you are late we will charge you 40 for every 90 minutes. So 5 hours and I have to pay $140. THEN THEY WILL GIVE YOU YOUR $214 deposit. BS. They point to the contract they wiz by on their screen ask you to sign and don't give you a copy. I called today and customer service told me it was $20 for each 90 minutes. I specifically asked if I kept the truck for 5 hours what would be my charge? It would be 100 dollars? Yes absolutely! So they just decided to almost double what they charge me, alone. Terrible company. Home Depot has a 150 deposit $20 for each 75 minutes and up to the $129 for 24 hours! Then come back to pay and they take the $129 out of the deposit. read more

I got great customer service at the checkout counter. Got a discount on a beautiful plant for half price, a tub shroom sink plug so Hair will not clog up your sink and a beautiful new front doormat that matches my current decor. read more

A sales person's mistake in the tile department ruined my kitchen. We picked the sample and he gave us the wrong boxes. I remember when I asked him about the differences showing. He insisted that they should be the right one because the sample is on the top of those boxes . I trusted him. But when the Handyman glued everything on the wall, I was horrified. They were totally different from what I picked. I went back to the store to figure out why. I saw the sample on different boxes . It must be misplaced last time when I was there . If he worked in that department, he should be sensitive to the pattern and the color of the different tiles, so he won't make such a huge mistakes. I cannot say about all Lowe's. But this one is definitely worse in professionalism. read more

I stopped by this Lowes in the morning to pick up my online order. I found parking easily here because it's in a big plaza and there wasn't a lot of customers here yet. They have some bbq grill in the front along with some flowers. When you walk in, you'll see a little gazebo which looks nice. I took a quick look at their cleaning supplies here because I was interested in some stainless steel cleaning supplies. The prices are higher compared to other stores so I don't know if they'll price match. The online pickup is next to the entrance behind the customer service area. I checked in through the mobile app so they already had my product ready. The customer service I experienced here today was great. read more

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This may be unfair to put under the Simi store but it is my local Lowe's. I ordered online. I ordered a washing machine to be delivered, followed all Lowe's directions, took a day off work at the hospital and waited 8-8pm. At 4:30 their call center notified me they skippe read more

Non-stop harassment regarding extended warranty decision. I purchased a Samsung refrigerator from Lowes a year ago, deciding against extended warranty coverage. Since then, they have sent 22 emails trying to frighten me into paying more. This in addition to numerous postal service mailings. They have directly lied to me at every occasion, either saying that I have only a few days left, or that my warranty will expire after only one year. Both are verifiably false. Reported them to FTC, and will now go to state regulators and Samsung directly. read more

I frequent this Lowes often as it's close to my house. It's always clean & I enjoy going to this store. This review is written from a recent experience for cut to length Levolor vertical blinds. I purchased some blinds, and the experience didn't start out that great. I had to go back to the store, and the department supervisor - Eddie Calderon jumped in immediately. He was quick to fix the issue and went the extra mile to make things right. It may not have been perfect from the start, but I appreciate when an employee goes out of the way to make things right. I will be going back for more vertical blinds, thank you Eddie! read more

We went here to buy some new blinds for our house. Skye helped us out and was super nice. She also told us about an upcoming sale so we could save money on our purchase. She definitely went above and beyond. read more

HORRIFIC EXPERIENCE!!! $3.500.00 and they ordered the wrong appliances. It's all on Lowe's. No recourse, you are on your own when they mess up the order. read more

Our trip to Lowe's this morning was great as we received phenomenal customer service. We're building a treehouse for our kids and Adam helped us load lumber and gave great ideas supporting our plans. Christian also helped us with giving us little projects to help our boys who were having a hard time in the store. We love coming to Lowe's and will continue to for all our project needs. read more

I experienced excellent customer service today from Jan working in the tool section, very knowledgeable and helpful. I noticed her providing helpful service to others before me. It's nice when you have a good experience at these box stores. read more

Second time here and consistently loving it. A quick trip west on the 118 and I'm shopping mask-free at Lowe's. Yes, I'm vaccinated. Here's what I like about this Lowe's: My visits have always been on a weekend and it has never been crowded. On weekends, the LAC locations are a madhouse. I enjoy the calm. It's super clean inside and out. The neighborhood is good. It well organized and well stocked. The employees are friendly and helpful. The nursery has a large variety of beautiful and different flowers that I've never seen at other Lowe's. It's conveniently located close to other shops and restaurants. It's in Ventura County and only a stone's throw away. Nothing negative comes to mind. read more

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One of the worst Lowe's to maybe exist. There manager Jaymee is one of the rudest people ever. Not only did she ignore my complaints but anytime I would talk to her she would hide on her lunch break or have her AirPod in her ear the whole time I try talking to her. These people can not comprehend easy instructions even when explained to them like toddlers. Thanks Lowe's for nothing two if giving 0 stars was a option that's what you would get read more

I (female) went to the paint desk with a question. While i was waiting for someone to arrive, another (male) customer also came to the desk. When the paint employee finally arrived, he made eye contact with the other customer and proceeded to talk to him without even recognizing that I was there. It was obvious that we weren't together. I tried to get his attention to let him know I was next and he continued to ignore me. The gentleman that was waiting had to tell the Lowe's employee that I was next. Only then did he turn his attention to me. He then proceeded to talk down to me as if I didnt know what a paint stir stick was or how to use it. I'll buy my paint and supplies elsewhere from now on. read more

This review is for the wonderfully knowledgeable, capable, and patient ladies in the appliance area, Cassandra, Tiffany, and Nanci. They made an otherwise dreaded trip an easy, quick, and pleasant experience. read more

I ordered an over the range microwave on Monday and was told I would receive a call to schedule installation in 2 days its now Saturday and I have not received a call. So I called lowes who gave me the phone number for the installation company. The scheduling company asked if the item was ready which is not my job but the item was ready since Monday. Now I won't have a microwave until the end of the following week. The 2 day installation cost was $139.99 and they didn't keep their word. I wouldn't recommend lowes for anything ever again. read more

Lowe's strikes out again! We decided to give a different department at Lowe's a chance and can officially say that going forward we will only purchase small items from Lowe's! Our stackable washer/dryer went out on us and with 3 little kids we need new ones asap! We picked a set and purchased and planned the install for a few days later. They arrive the day of install and said we were not sold the stacking kit so they would have to come back after we purchased one and rescheduled install. (The did however haul the old broken one away)... We ordered the stacking kit and go pick it up and they come out again and it's not the correct one! So back to Lowe's we went and got yet another one so they could finally install our units. The installer also couldn't install it correctly in the location it went so we had to pull it out and put it back in ourselves. And to top it off the dryer only dries on one setting and I got the fancy one for the cool settings! I called Lowe's and even tho we paid for a 5 year protection plan they won't help the first year while it's under manufacturers warranty. Called the manufacturer and was told they would come repair but they ran a diagnostic and said it's an internal vent issue and up to us. So much for a new working washer dryer. So they really failed us on carpets, blinds and now appliances! Bye Bye Lowes! read more

If you are thinking about carpet installation with this store Forget it!!! They have the lowest of the lowest quality carpet installers. They use Keller interiors subcontractors and they subcontract so you get a guy named Jose that is 2 hrs late and then immediately demands to use your bathroom where he has explosive diarrhea not only once but twice and does a horrible job with the install ;cracks your marble floor and It's still wants a 5 star review What kind of a world do we live in? read more

Lowe's Home Improvement - Cracked travertine - Hardware Stores Near Me - Simi Valley, California

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We brought our 6 year old to the diy build project on Saturday morning and the most wonderful woman greeted us, gave us the supplies, and completely gave everyone awesome service. The project was a wonderful fire truck. She is absolutely the best. I'm sorry I didn't get her name, started with a J... just the best. Wish there were people like her working everywhere read more

Lowe's Home Improvement - J with awesome service!!!! - Hardware Stores Near Me - Simi Valley, California

I bought a Kenmore Large BBQ from Lowes in Simi Valley. The price was good at only $499.00. Unfortunately, the front of the grill malfunctioned. I spoke to the Store Manager Mike and he took care of all my needs. He built a new BBQ for me and had it delivered to my house the next day! Excellent Client service! I was very impressed and needless to say I'll be a client for life at Lowes! Thanks again! read more

Lowe's Home Improvement - Hardware Stores Near Me - Simi Valley, California

I was looking for a new Gas oven, 30 inch. Nanci helped me, she was fantastic. I couldn't find my card and the manufacturer had some problems with getting Lowes to install, etc. It got kinda complcated. She went to great lengths, to get me the Oven I wanted. Bottom line: she got me what I wanted, didn't try to switch me to something else. GREAT Customer Service! Best employee EVER! Thank you. read more

Bad customer service. On the phone, on hold, for over 25minutes. Don't trust their delivery service. Their ratings should had given me a red flag. read more

I bought a garage door opener and they wouldn't let me return it because the box was opened even though the cashier said they would allow a refund if it didn't work out. Home Depot has much better customer service. They allow returns on items whether the box is opened or not. read more

Overall, customer service was just bad. I had a gentleman, Brett, at returns tell me that they don't offer store credit even though there was proof of purchase. I wasn't going to argue about the $20. I didn't want to waste anyone's time. But from now on I'll just go to the Home Depot, it's less than a mile down the street. At least there you're greeted with a smile and actually helped when asked. read more

I had a billing issue that required ID proof and working with the financing group. On Saturday June 3, 2023, I worked directly with Scottie in the customer support team. Scottie collected information and fully understood our request and then contacted the financing group. Scottie kept us informed as to how the process was progressing and helped us all the way through to solution. Scottie should be commended and I hope this helps with recognition. read more

I'm not sure where to even start. The ineptitude has been staggering. We ordered two built in ovens, a built in microwave and a dishwasher on November 5. Lowe's charged us $40 to have one of their "expert measurement guys" to come out to properly measure our cabinet openings and determine which appliances fit the specifications. We ordered our recommended appliances on November 14 at the store. The dishwasher was delivered a few days later, no problem. Unfortunately the first attempt to deliver the ovens and microwave was a disaster. One department has no idea what the other departments are doing so I wound up having to schedule our deliveries myself! I was assured the trim kit for the microwave, which was initially not there and holding up the delivery, was in and the entire order was ready to be installed- The installers came and told us the trim kit was NOT at the store and they had come without it. One oven went in fine. The second oven couldn't be installed because Lowe's "expert measurement guy" never bothered to notice that the gas valve behind the old oven needed an elbow joint and to be adjusted. So after the first disastrous installation attempt, we were left with one oven in, a second oven hanging out of the wall, and a microwave sans trim kit left on our dining room floor. We hired a contractor to make the necessary valve adjustment and paid him nearly $200 out of our own pocket and he completed the job the very next day. I again had to make my own delivery appointments. A week and a half later, I was told again that the trim kit was at the store and the installers could pick it up on their way to my house. Well......the second installation attempt occurred last Saturday night and the trim kit that I was assured had come in the prior Thursday was nowhere to be found! AGAIN! So the installer put in the second oven, but that was all he could do. The microwave continued to sit on our dining room floor. I spent an hour on the phone with corporate and they had no answers for me. The man I spoke with told me there was nothing they could do and that any compensation would have to be handled after the job had been completed. He refused to give me his extension to follow up on this matter. He told me he would arrange to have the trim kit delivered to my home instead of the store so that it wouldn't disappear a third time. That never happened! I don't think the trim kit was ever missing in the first place. I think the employees and managers in the Simi Valley store either MISSED it or let other installers take it for other jobs! I finally got the Simi appliance manager on the phone and she told me the trim kit never made it onto the truck the first time- over a month ago, that it was NEVER in the store in the first place, and that her employees told me wrong! I told her that made no sense, since I had been contacted by several employees that it was there in the store, and the installer would get it on his way over - for BOTH DELIVERIES! They told me that they would never arrange delivery until ALL PARTS of an order were in the store-so how was I able to arrange deliveries the first two times of the trim kit was NEVER in the store???? She passed the buck to another employee. I responded that it is HER job to see things through, not rely on other employees! I told her I do not work for Lowe's and should not have to be calling all over the country to organize my own purchases and deliveries! I paid thousands of dollars for new appliances and should simply be able to enjoy my purchases. She gave me the same runaround about the whereabouts of my trim kit and told me it wouldn't be coming in until late December. Two days later she called to tell me that miraculously my trim kit had suddenly come in!!! She told me to expect a call from delivery. No call. I reached out to the delivery company once again to arrange my own delivery. I went in personally to pick up and bring home my trim kit to make sure it didn't disappear a third time. I have spoken with everyone involved over the last six weeks-begging to have this matter taken care of THIS year. Tonight we just had the third installation attempt- and the microwave and trim kit DO NOT FIT. It was never measured correctly and we were promised a built in kitchen that Lowe's cannot deliver. The appliances we were told to buy are the wrong ones. Now they will probably tell me I can either have both new ovens yanked out and have to purchase new ones at full price (we ordered our appliances at Black Friday prices) or else never be able to replace our built in microwave at all. The disappointments just keep coming. I want compensation at the very least for a kitchen I was promised and will never receive. Make this right LOWE'S. You have disgusted my family to no end! Make this right! read more

Needed help with lumber purchase and Alan in lumber was genuinely helpful and knowledgeable. This could have been a long ordeal with lost I had but he made it efficient. He also helped me cut some items to fit my car. Great customer service! read more

Had a great experience this weekend shopping for a Christmas tree thanks to Cesar in the garden center. They were almost out of trees but he found us one and gave us a great price! I will definitely be returning to the store due to the amazing customer service and willingness to help us. Thank you Cesar! read more

Came today to buy some flowers to plant in my garden. It was packed! I guess we all had the same idea. Wonderful selection of all kinds of flowers/plants. Service is friendly, and Anthony my cashier was very nice too! Lines were long with the distancing and all but moved fairly quickly. Hoping this is over soon and we can all get back to normal. For now, I'll be purchasing more from here in the near future. read more

Lowe's Home Improvement - Hardware Stores Near Me - Simi Valley, California

In 2022 we bought an oven from Lowes in Simi Valley. They convinced us to open a Lowes American Express credit card and we did. When we got the bill, they had charged us for three ovens. We put it in dispute, but here it is 2024 and it still is not resolved. Today we had to cancel ALL our American Express credit cards as they said they had not received all the paper work they needed in the dispute time frame. That's crazy!!! And not true. We have been fighting this for 2 years, but the manager I talked to today at Amex was no help and I said just cancel all our Amex cards. Very disappointing that they would not see this through to the end and help us. read more

My wife stopped by today looking for hinges for her bathroom cabinets project. She seemed help from Loews employee "Murph." Murph did an outstanding job helping her, by answering all of her questions and by providing her with outstanding customer service. There were multiple customers seeking his help as he was the only one working on the floor. He maintained his cool and professionalism and offered everyone service with a smile. Good job Murph! Thanks for keeping customers happy! read more

When we moved to Simi, we quickly discovered that our kitchen was in worse shape than we thought. It wasn't something that could be handled by refacing cabinets and other cosmetic changes, due to the terrible condition of the inside of the existing cabinets. Our home improvement budget, which was going to include the garden / back yard, plus interior improvements, quickly went mostly to the kitchen remodel. The design expert at Lowe's was excellent. She patiently worked with us on a layout and components for new cabinets to pull together our vision. We went back several times to discuss all the little things that needed to be worked out before the order could be submitted. Ordering on a holiday weekend (Labor Day) yielded us all sorts of freebies, like upgrades on the finish, several free cabinets (like the dual-trash can for recycling option), a free wooden sliding tray adapter for the silverware drawer, and more. We also scored a deep discount on upgrading to real wood versus pressed wood, etc. It was torture waiting for the cabinets to come, but they did arrive on schedule. One of the units was damaged, and they took care of a rush order to replace it so that installation could begin. We have been very happy with the finished results. I'm especially glad that we got the soft close drawer and door closures. SO GLAD! Once we got that major project in hand, we also continue to go to Lowe's for large and small purchases. My experience is that their product lines are more interesting and of better quality than many at Home Depot. (Although we prefer the pain options at H.D.) Usually, it's easy enough to get help and experienced advice from the Lowe's team members, whether it's in Lighting, or Plumbing Fixtures, and other areas. Returns are super-simple with MyLowe's. We've also had good luck with special orders, and also ordering online and picking up at the store. All good! read more

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