I love this store. It's like a HomeGoods and hardware store had a baby. It's really fun and…read morebeautifully laid out. Sure it's a little bit more on the expensive side than a Home Depot but it's so much easier to navigate. And there are so many people willing to help you that are real experts.

I love a trip to Ace hardware. I like it's boutique feel versus the big box Home Depots and Lowes…read moreout there. They still have everything you need for the most part! Maybe not as much selection and maybe a little pricier, but it's always super convenient to pop by if you are in need of something for that project you are working on. I love to come here for spray paint usually and plants! Though I do like to "ooh and ahh" over their patio furniture. I love how they display everything to really give you inspo for how you can do up your back yard. They also have fire pits and camping chairs, lots of pots, umbrellas, and even dog toys! It's a super dog friendly store actually. Staff is always helpful here. Parking is always easy peasy. Support your local Ace!

Really fantastic service. I asked about a million questions and the owners, Fred and Sabrina, were…read moreso patient and helpful. Please keep money in your community by supporting local businesses such as this one! Will be back with any future hardware needs

Great local Hardware store. Great service and prices, good place to have nearby before going to a…read morebig brand.

Harbor Freght is a good store. Come here alot for tools, some are good quality like icon but others…read moreare really cheap. you gotta know what to look for. I think the icon tools are really solid, kinda pricey but I think affordable compared to the brands they compete against. had no issues with any employee, not lazy or rude they were pretty chill

I stopped by this Harbot Freight this morning to get some heavy duty gloves. I know that this store…read moredoesn't have much parking and also in a busy street so I came right in the morning when they open. I found parking easily and they already had other customers there as well. When I walked inside, the man working the cashier greeted me and I found the gloves I wanted right at the front. I still took the time to walk around the store to see what they had. I stumbled upon the car detailing area and they had some good products here. I then saw some more gloves and switch out to a smaller size of the same ones I got from the front. I had a good time here and had no issues.

Came by this past Sunday to purchase materials needed for a project at home. We needed some wood…read morepieces along with flooring materials. We also checked out their flooring styles and compared to what we bought elsewhere. I can safely at that the ones I have at home are of much better quality. Staff was helpful and even offered assistance. You can find better deals here for most materials at decent prices.

This store overcharged me for a construction cone, and when it was brought to the supervisor that…read morechose attention, he was a complete jerk about it. He's been a jerk with me in the past and I should've wrote her review back then but I let it go, but not this time Thankfully Diana and Ferman were extremely polite, empathetic, and willing to acknowledge the pricing error that the store made with their barcode and the display shelf. Be sure to check your receipts to make sure they priced everything right and avoid speaking to that jerk bet though if you ever needed to speak to a supervisor because he's horrible and has no sense of what Customer service skills entail.

I had a good experience at Home Depot. Lalaine was patient and willing to take the time to show me…read morethe tile I had ordered, which I really appreciated. Thank you also to Jesus for helping open the boxes so I could inspect the tile, and to Marvin, the forklift operator, for loading everything. I appreciate everyone's help in making the process easier.

I want to share my review today, not just because I feel I should, but because I truly want to. I…read morecame in to purchase supplies for a very special project, and the young lady who assisted me today, Lessica Garcia, didn't just help--it truly made my day. She went above and beyond, demonstrating genuine care and kindness. In times like these, it's important to recognize those who make a meaningful difference. Today, she did more than provide excellent service; she touched my heart. I hope the management team will see and appreciate her remarkable dedication and compassionate customer service as much as I do. North Hollywood Homedepot Customer since October 1995.

I always come to this Lowe's because it's convenient. However, I never really get exceptional…read moreservice here. They just tell you where to go and look on your own. This is why I had to do a return because I really didn't have enough help and the item the person told me to get was too big. They do have a huge selection with quality, but they are very expensive in my opinion. I do like how they run the return line because it goes quick. Just note that you do need your receipt though!! It's plenty of parking here!

I cannot stress enough how disappointed I am with the service I received from Ricardo in the…read moreAppliance Department regarding my refrigerator purchase. From the very beginning of the transaction until the very end, Ricardo had a poor attitude. He was dismissive, unhelpful, and showed very little concern for providing good customer service. On top of that, he entered the wrong area code for my phone number. That simple mistake resulted in me not receiving important delivery communications and caused an incredible amount of unnecessary frustration and wasted time. I spent 45 minutes on hold, only to have the call disconnected. I then drove to the store, where I was assured that my refrigerator would be delivered that same day. Later, after spending another 45 minutes on hold and then an additional 50 minutes on another call, I was finally told that delivery could not happen until the following day. Wanting to give the store an opportunity to address the situation, I called and asked to speak with the Store Manager, Jeff. The store operator told me to hold and assured me that Jeff would be with me shortly. I remained on hold for 38 minutes, only to have the line go dead. Once again, my time was completely disregarded. I returned to the store to try to resolve the issue and spoke with Manager Clarissa. Unfortunately, rather than helping, she was unprofessional, rude, dismissive, and arrogant. Instead of taking ownership of the situation or offering a reasonable solution, I was treated as though my time and concerns did not matter. After all the wasted time, repeated phone calls, multiple trips to the store, and the complete lack of customer service, I had no choice but to cancel my order and purchase my refrigerator from another company. This was one of the most frustrating retail experiences I have ever had. Ricardo's poor attitude and carelessness, combined with Manager Clarissa's unprofessional, rude, and dismissive behavior, turned what should have been a simple appliance purchase into an exhausting and unacceptable ordeal. Equally disappointing was my inability to even reach Store Manager Jeff after being left on hold for 38 minutes before the call was disconnected. I will do my best to avoid purchasing anything from Lowe's in the future, and I certainly cannot recommend your appliance department based on my experience. I sincerely hope Lowe's addresses the conduct of Ricardo and Manager Clarissa so that other customers are not subjected to the same level of poor service. Very, very disappointing.

Lately I've spent so much time at Home Depot than I have been in years. Renovating comes with…read morecontinuous returns to the motherland. It's like you think you garb everything you need. Your list in hand, checking off all the things you need. One after the other and then what, you get home and there's something else that's needed that you forgot to add. The good thing about this location, it's not far. An easy trip, plenty of parking which is a major plus anywhere you go these days. As we get older, in my case. I have no need in looking for parking anymore. I'm all about going somewhere that I know it's easy to maneuver and park. This location, plenty. Pretty much all of them have good parking, well in the valley. Plus the service has also been amazing each and every time. They basically know you lately. Plus the little joke of, we'll see you tomorrow....LoL... This visit, I needed to pick up new socket and whatever the plug things are called as well as a new light fixture. Clearly this is not my department. The selection was great. Loads of things to choose from. Even bringing in what I already had and trying to find something similar, there was a good amount to choose from. With all different types. Light fixtures, they have a good selection but limited to what I was looking for. Something simple and small. Mange to find something but what I did like, they ran out. Service was great in the fixture department. The employee that helped us with our questions was excellent. She even gave us some suggestions and advices on what to use. Customer service like that is what brings us back to this place. Of course grabbing what we need, but let me probably say. I'll be back again, I pretty sure. Also layout is pretty explanatory. It's all marked with the banner down each isle. If there's something you need, there's plenty of staff on hand to help.

If you need even the smallest amount of help or advice, avoid this Home Depot location…read more There are virtually no associates available in their departments. Nobody. I even have a video showing how empty the aisles were. It took me over 15 minutes just to find someone. The employee I finally found was named Jet. Honestly, I would have been better off not finding anyone at all. When I asked a question about a product, he laughed and told me to "just read the instructions." I explained that the answer wasn't in the instructions and that I had already searched YouTube without success. Instead of trying to help, he continued laughing and making jokes. I told him that this wasn't funny to me, that my project had come to a complete stop, and that I urgently needed to speak with someone knowledgeable. He said he was the only person working in that department that day and continued laughing. The only bright spot was the Customer Service team. The women at the Customer Service desk helped resolve my issue in less than 30 seconds. They were professional, helpful, and actually cared. The manager wasn't much help either. When I filed a complaint, he simply said he would "talk to Jet and look into it." Based on the interaction, it felt more like he was protecting a friend than taking a customer complaint seriously. Very disappointing experience.

Great little spot. They didn't have what I needed today because what I need it today was something…read morevery specific. But it seems like they would normally have what I normally need which is a variety of things, but just not today Because what I needed it was so specific that I would not blame anyone for not having specifically what I need because it was so specific. Trust me. Nice guy working. Greeted me and tried to help me - but like I said before - my needs were too specific today. Maybe a sandwich will help me in the meantime. Thank you

The place is packed to the brim, a bit chaotic. Totally local hardware store vibes, they'll…read moredefinitely help you find what you need, pretty hard to find anything without their help is the problem. Some areas are in desperate need of some organization, old stuff and one off items are sort of just all over the place. They have a lot of stuff crammed in there, so it's "well stocked". A person dedicated to cleaning up the shelves would do this place some real favors. Prices seem about what you'd expect - Not cheap, not expensive. Nice to have this place within striking distance.

Top expert service. Kind staff. Knowledgeable. The garden section is like a boutique, a treat to…read morevisit. Nice close parking, not WallyWorld massive parking lot. Also, the staff helps load your car if needed. Also staff is a healthy range of ages, so there is some one for everyone. Good old time classic hardware store feel. Love it!

The service is a one…read more I went about two years ago and was so poorly treated, I don't remember in what way, but I remember every time I drive by that it's not a place I should be going to. A few days ago I needed to get some key copies made so I was nearby and went in. I asked where the key copying was and a guy pointed to the far back corner. I went over there and sat on the chair near the cash register because I was not feeling well, and saw a guy 20 feet away with the sun behind him, he was not wearing a red Ace jacket like others there did, and I asked "do you work here?" His reply was, I've been pretty accurate here, "no I just like cleaning up stuff for fun in my spare time." I was sitting on the chair by the cash register which should be enough for him to say don't sit on the chair by the cash register, I felt that was very rude but perhaps he would follow up with a OK but how can I help you. No. That was all he said and then he continued cleaning up around the key duplication machine for another minute or two before I said that I would like some key copies. He had a short name perhaps three letters? I went and paid at the register, asked a guy if he was the manager and he said yes and I told him what happened. I said someone like this shouldn't be working anywhere, much less at an ace hardware store. If you're interested it did seem that they had lots and lots of supplies and things that one might need, but I think that there could be other better, nicer, friendlier and perhaps cheaper, do your own research, places to go by whatever it is that you might need.

After we met Amazing Marta in Appliances we were fortunate again to meet Maricela, Designer Sales…read moreSpecialist in updating our Kitchen and Bathrooms. She was brilliant in her outline of what we needed and said we could schedule a date with her to have someone from Lowe's come out to take measurements to get started. Marta was brilliant and loved her work in Appliance and she and Maricela worked within close proximity to each other. We enjoyed watching them work together to help us make all the right decisions about what type of work we needed and then they followed up with us and gave us a plan. Maricela was attentive and very smart about her department and what we would need to get started. We were so grateful to have found two of the most outstanding employees ever....thank you Lowe's for hiring the #1 BEST employees to work with your customers. Because of Marta and Maricela we will alway shop at Lowe's in Pacoima. And, we will always want to work with Marta and Maricela. GREAT STORE...GREAT EMPLOYEES...GREAT PRODUCTS and so much more. THANK YOU SO MUCH FOR HAVING AN AMAZING TEAM OF PEOPLE THAT WORK AT LOWE'S.

A brand new refrigerator/freezer delivered was neither cooling nor freezing…read more Food were spoiled. Daily activities necessitating the appliance were disrupted. I asked for compensation for the perished items and a refund/discount for the distraught it caused. I was given a $50 gift card to be used at Lowe's. It is my first time being a Lowe's member...and the last.