This review is long overdue. I've been meaning to write it for quite some time, but life gets busy…read moreand I kept putting it off. After the level of service I've received from Edgar and his team, though, I felt like they deserved the recognition. I've now had two experiences with this company, and both have been outstanding. The first time, my AC wasn't performing the way it should after another HVAC technician had replaced my blower motor. The system was running, but it just wasn't moving enough air throughout my two-story home. Something still didn't seem right. That's when I called Edgar. He came out, took a look, and within minutes identified the issue. He told me, "It's your motor. It's not blowing strong enough." He explained that he could tell right away because the airflow wasn't what it should be, especially for a two-story house. He said I should really be able to hear and feel the air moving much stronger than it was. What really impressed me was his honesty and professionalism. After diagnosing the problem, I asked him what I owed him for coming out. To my surprise, he told me not to worry about it and didn't charge me anything. I ended up contacting the previous HVAC technician, explaining what Edgar had found, and requested a refund for the motor. I then purchased the same motor that originally came with my system and installed it myself. Sure enough, the moment I installed it, the airflow improved immediately and the system started performing the way it should. Edgar was absolutely right. The second time I reached out, I was having an issue with my AC condensate pump and drain line. I wasn't able to get an immediate appointment because they were booked up, but the technician I spoke with was still incredibly helpful over the phone. He took the time to answer my questions and point me in the right direction. Following his advice, I disconnected the hoses and used my shop vac to clear out the drain line. It turned out the problem wasn't even the condensate pump at all. Once I cleared the line, everything started working properly again, saving me from replacing a part that didn't need to be replaced. Both experiences showed me that this company genuinely cares about helping people, not just selling repairs. Everyone I've dealt with has been professional, knowledgeable, honest, and willing to go the extra mile. As someone who works in the trades myself, I really appreciate companies that operate with integrity. Edgar and his team have absolutely earned my business going forward, and I highly recommend them to anyone looking for trustworthy HVAC service.

Honest, helpful and was responsive. He was polite and respectful. Thank you for fitting us into…read moreyour schedule on such short notice.

I can't recommend JB3 HVAC enough! After being told by another company that I needed a very…read moreexpensive HVAC replacement, I reached out to JB3 for a second opinion, and I'm so glad I did. From the beginning, they were honest, knowledgeable, and straightforward. They took the time to explain everything, answered all of my questions, and gave me a much more reasonable quote without any pressure or unnecessary upselling. The installation went smoothly, the team was professional and respectful of my home, and they made what had been a really stressful situation so much easier. I especially appreciated the communication throughout the entire process and feeling like I was getting an honest assessment of what I actually needed. Excellent service, fair pricing, and a great team. I would absolutely use JB3 again and recommend them to anyone looking for a reliable HVAC company!

I contacted JB3 when my downstairs A/C unit stopped working. Joseph came out the next day and got…read moremy downstairs unit working and also installed two new smart thermostats. I'm very pleased with the work and the professionalism he showed.

Out water heater experienced a breakdown that needed to be replaced. The two women that took our…read morecall did everything to help arrange through their people at the office for someone to come and replace our water heater. The man that came out was outstanding. He gave us an estimate, very reasonable. We accepted the water heater experienced we needed. He installed it and cleaned up everything. We have been customers since last year. Initially we subscribed to their club or whatever they call it. The service was always great, and this episode just enhanced our appreciation for their work.

I had 2 great install Techs come out today. Samuel and…read moreDevante. First off they were very clean. They never left a mess. They cleaned after them selves durring the install. I had them set up in my garage so they have a clean flat surface to work on. They left my garage spotless. They had to install a new furnace and AC unit in my attic. It was 105 out and 130 in the attic. They never stopped or complained. They set up fans and got to work. They also installed a new X-Series outside. Wow this massive 5 Ton unit is quiet and thin. It is running in the other side of a wall and I cannot hear it. They took 6 hours to remove and install, test and clean up. That was impressive. David our sale rep was also great. He helped us get a deal we could live with. I also op-ed in the maintenance plan so I could keep a 10 year parts and labor warranty. Peace of mind to keep this running smoothly. I will use them again. The cost was fair. $14k- $18k depending on options. I called 4 other places and they couldn't match the cost and warranty.

We have had our new HVAC system for a little over 6 months and we are really happy about the…read moreoutcome. Professional staff and installation. Competitive pricing and independently owned. Had our first regularly scheduled service appointment today and it reminded me to give them a shout. Thank you Caribou Team!

Just had our new unit installed. It's been a long time coming. Our unit was over 50 years old and…read moredangerous. They had a big job to do--professional installation and staff. Ask for DJ and Josh.

This company is amazing! Matt was our technician that came…read moreto fix our Air Conditioning when it broke. He came promptly, knew almost immediately what was broken, and even had the part he needed, on his truck. Once it was fixed, he inspected the rest of our system to ensure every part was working well. Advanced Heating and Air is an amazing company

We just had an air conditioner replaced by Advanced Heating and Air. Austin, Mike and Johnny were…read morethe technicians that were working on the project. Upon arrival, we requested they use tarps to protect the carpet and also be careful to shut the door so that our cats don't get outside Besides honoring our request, they did an excellent job. They' cleaned the attic around the air conditioner and vacuumed the carpet. They did a system check before leaving We couldn't be happier with the service and professionalism of the three technicians and also of the office staff (Crystal). We highly recommend Advanced Heating and Air.

Andrew was awesome! He came out to look at our AC and was professional, knowledgeable, and very…read moreeasy to work with. He took the time to explain what was going on with our system and went over our options without making us feel pressured into anything. You can tell Andrew really knows HVAC and takes pride in his work. He answered all of our questions and made the whole experience straightforward and stress-free. Definitely recommend asking for Andrew if you need someone to come out!

Integrity was able to come out on a Saturday however they quoted $9,000 to fix what was actually a…read more~$600 (parts + labor) problem. I got a second opinion from Veteran's heating and cooling and it turned out to be the compressor contactor that welded itself in the ON position which I had mentioned to the Integrity technician already. After replacing the contactor etc. the system is working fine again despite its age. I cannot recommend Integrity due to this experience.

I work in sales and first to contact is the first to contract. Definitely a true statement here…read more Within a minute of putting in my request I was called and had a technician at my home within 2 hours. It would've been sooner but I wasn't home. Exceptional customer service. The technician that came out diagnosed in 5 minutes and took. The time to explain what was broken and a basic overview of how the system worked. I used to be an electrician so I know he wasn't trying to oversell me on services I didn't need. Basically my capacitor went out and that was the main issue. The relay had contacts that needed replacing which I agreed with him on replacing plus he installed another complement to enhance the longevity of the system. Not to mention he did a coil cleaning. All that for $850 and less than 20 minutes I hate my AC working. We all know how essential getting the AC to work in September in Temecula. Not sure if the price is expensive or not because I didn't get several quotes but from contact to working AC in less than 2.5 hours was worth it. P.s. This was Friday morning and there were other companies who reached out but couldn't get my system evaluated until Monday...

Definitely regret calling them in the first place. Tried charging me double what the part cost me…read more Tried charging $1200 just for labor. I fixed and replaced the part myself in less than 45 min. They were pissing on me and telling me it was raining smh are there any honest people left in this world I understand it's a business but they were definitely not honest about what they were telling me and looked me in the face and told me I didn't know what I was talking about. Hindsight I felt disrespected in my own home. Can't be over charging people for simple little issues and lying about cost of parts the internet is your friend just do the research and avoid being scammed. Please be aware of dishonest people like them this is not how you do business I hope this helps more innocent people out there.

Currently working with the AC Guy about my furnace crapping out. Had 5-6 companies come out just…read morecompletely try to screw us over or getting it to work for 1-2 days before shutting off again. We haven't fully resolved the issue, but the amount of effort to diagnose the problem has been great and they are very communicative. Even if we have to ultimately replace the unit, we will be using them.

A couple weeks ago I called the AC Guys to come out and check on a vibration while the AC was on…read more They arrived within the hour and determined a faulted motor. Two weeks later, they can back out and replaced the parts. Now, my AC is quiet and running like new. I can't say enough good things about thier professionalism, expertise and willing to help out their customers. These are qualities I look for when contacting servicemen to enter my home and make repairs. Great values, honest, up front and hard work. Thank you to Bryan and his team.

I'm really happy with the service I received from Butler Heating & Air. From the initial…read morecommunication all the way through the installation, everything was handled professionally and smoothly. The installation team did an excellent job. They were clean, respectful, professional, and paid attention to the details. I especially appreciated how they cleaned up after themselves and left everything looking great. Communication was also a big plus. They kept me updated throughout the process and were easy to reach whenever I had questions. It's refreshing to work with a company that actually follows through and takes pride in their work. I would definitely recommend them to anyone needing AC installation or service. Great experience overall!

Great experience with excellent communication. Marcus the tech was great - zero pressure. Told him…read morewhat I believed the issue was and he verified it. Also Butler was literally the only company out of approximately 6 that answered my questions when I sent a Yelp request for bids. Every other company was using the shady "oh our tech will get you pricing when they're on site" - like you really can quote what you charge for refrigerant? In my opinion, these are shady practices designed to take advantage of customers who might not be well versed in home repair. Butler is different, the company is honest and will take care of you and do what they say, 1,000% recommend!

My AC has been out since last Weds evening. My landlord knew Jason of ACCU so we called them, and…read morethey came out the next day Thursday. They tried for a good 3-1/2 hrs to try to get my old system running but to no avail. The lead man Allen or Alan, with his apprentice Ethan were awesome, and provided a detailed estimate to my landlord. At first they weren't going to be able to return until the following Thursday but Thank God they made room for me today, Tuesday, and installed a new split system with a heat pump inside unit and a new fan condenser outside, and knocked it out in one say! Alan or Allen, is a really great dude and a great lead man or trainer for young Ethan, who has electrical background. They worked endlessly, as a team, as PROS while being very likeable guys too! And back in the office Sandra was just as awesome! ACCU apparently has merged and now offer electrical contracting as well. I couldn't more highly recommend and GREAT COMPANY! Call them and see for yourself!! I am Blessed to have wonderful landlords and have this company help me through this heat! Jeff McLeod Sun City/Menifee

Allen was very knowledgeable and friendly. He and Ethan were on time and explained everything that…read morewas happening and what my options were to solve my problem.