Jake the owner came out to see what problems we were having with our in ground spa, he found one…read moreof the filter pumps and filter needed to be replaced after 24yrs, He made the repairs and made sure everything was working and cleaned our spa. He came back a couple days later to make sure the system was working and no leaks. Extremely organized, thorough, clean and honest. Will recommend to friends and family. 5-Stars across the board!! Thanks Jake for a job well done! Yorba Linda, CA

The person on the phone was courteous and friendly. I explained my concerns about our water feature…read morepump and he took the time to explain to me why the pipes looked a bit weird and not to worry about it until it stopped working. I'm very grateful that he's being honest and not taking us for a ride. It's rare to find honest people now a day and I'm truly appreciate his honesty.

Robert is a pro who definitely knows his sh*te, and he's just a great guy. Flexible, communicative,…read moreresponsive, super friendly and chill ... great customer service in the kindest, most personable way. Our pool needed A LOT of help, and he quickly restored it to its beautiful blue glory. I'm grateful for his expertise, and I look forward to him expertly maintaining our pool for years to come. Right off the bat, he recommended a way to resolve a leak without overselling or upselling. Just solid advice. If you're looking for superior pool service, Robert is your man. Highly recommend.

Absolutely recommend Robert! Reliable, professional, and knowledgeable. My pool has never looked…read morebetter, always crystal clear. Communication is great, shows up on time, and actually cares about doing the job right. It's such a relief to have someone I can trust to maintain my pool consistently. If you're looking for a dependable pool service, this is your guy.

Jim is a very honest and knowledgeable person. My Jacuzzi had a problem and he tried to help me…read morefix it on the phone but since I have no knowledgeable about it, he came to my house as scheduled and fix it for me. He has ample knowledgeable and skills and was able to find the problem quickly. He's also very honest and fair with how much he charges for services. I recommend his services to any person who needs help with a Jacuzzi. Thank you Jim, I truly appreciate your help

Jim is a real professional. His communication and scheduling was on point plus he was on time for a…read moregood start. He quickly diagnosed multiple issues and had some parts with him to get the spa up and running quickly. He had to order a part and returned a few days later to perfect something he thought could be an issue in the future. His prices were more than fair and I have someone I trust and enjoy working with for the future! Thanks so much Jim, Howard and Debbie

Marcus is the real deal! After a couple of companies told us we needed a new pool heater, Marcus…read morecame out, diagnosed the actual problem, found the replacement part, and had everything fixed the very same day. He saved us from an unnecessary and expensive replacement. Honest, knowledgeable, and just a genuinely nice guy. We couldn't be happier and will definitely be calling The Pool Nerd again. Highly recommend!

I requested a number of bids to repair our leaking Pentair pump/motor, and Marcus was able to fit…read moreme in on the same day. I let him know what repairs others had recommended, and he confirmed that the seals and impeller needed to be replaced. However, he said the seal plate was fine, and did not need to be replaced at this time. I appreciated his honesty, as he could have charged us more for an unnecessary repair. While he was at our house, I also noted that one of the valves leaked when we ran the spa, and he quickly diagnosed and addressed the issue. Finally, after he left, I noticed that one of the connections (which he had removed to repair the pump and motor) was leaking. He ended up coming back multiple times to correct the problem (he ended up replacing a pinched o-ring), and he even checked in a few days later to ensure everything was working smoothly. Super nice guy, he was very knowledgeable (he mentioned having experience as a Pentair technician), and honest, and his pricing felt more than fair. While I hope we don't have any more issues with our pool or pool equipment, I would not hesitate to hire Marcus again in the future.

I cannot recommend Roman Pool Repair enough! Our pool pump stopped working right before we were…read moregoing out of town leaving us to find an urgent pool repair technician for same day service. It's always stressful to have to find a reliable company with short notice. Adam responded very quickly and knew the exact answer to our problem. He explained the issue clearly and even took the time to teach me about our system. Within no time our pool was up and running again. No upsell, no pressure, just quality service. If you need honest and professional pool repair, call him! Highly recommend. We will definitely call him in the future when we have pool repair needs.

GREAT help, over a simple issue that was fixed in no time. We appreciate the quick turnaround and…read moresimple fix. Thank you!

I recently hired ACE Pool Repair & Remodel for a pool heater installation at my home in Santa Ana,…read moreand I couldn't be happier with the experience. Alec and his team were professional, knowledgeable, and managed the entire project extremely well from start to finish. They took the time to review my equipment setup, answer questions about the gas line and heater options, and made sure everything was installed correctly. The team installed a new Jandy JXiQ 400K BTU pool heater and also addressed wiring and electrical-related issues during the project. The workmanship was clean, organized, and professional. Communication throughout the process was excellent, and the installation was completed efficiently. It's hard to find contractors who are responsive, honest, and take pride in their work, but ACE Pool Repair & Remodel delivered on all fronts. I would absolutely recommend Alec and his team to anyone looking for pool heater installation, pool equipment upgrades, or pool repair services in Santa Ana and Orange County. Thank you again for a great job!

Quick knowledgeable service at a fair price. Derek diagnosed the problem and repaired it with a…read moreprofessional touch!

Paul Jones is an absolute lifesaver! My Hot Springs spa developed a leak, and he came out and had…read moreit fixed in no time. Paul is remarkably quick, courteous, and professional from start to finish. He clearly knows his stuff when it comes to hot tubs, located and sealed the leak right away, and got everything running smoothly again without any hassle. It is rare to find service this reliable and friendly. If you need any work done on your spa or hot tub, I highly recommend Paul Jones!

We recently decided to convert our spa from 120v to 240v, so I contacted Paul with Turbo Spa Repair…read moreand he did an amazing job. He was very nice, handled getting all of the materials, and did a fantastic job. He even took care of a couple of small repairs while he was here. And his price was surprisingly reasonable and did not exceed the quote he gave me. I highly recommend this company!

We were long time customers of the Leslie's store that closed in Huntington Beach at Magnolia and…read moreGarfield. I made my first trip to the Costa Mesa store on Sunday July 26. David the General Manager was extremely helpful and friendly ! He was able to quickly diagnose what was wrong with our 3 year old Pro Maxx pool sweep. Because of him, I will be back to this Leslie's! Leslie's is very lucky to have him as a General Manager !!!

1/5 -- Shockingly Bad Customer Service…read more I genuinely can't remember the last time I received customer service this bad. I walked into Leslie's for three simple things: a water test, DE, and replacement chemicals for my home test kit. The employee said hello, tested my water, printed the results, handed me the paper...and literally said NOTHING. No explanation of the results. No recommendations. No "your water looks good" or "here's what you need." Not even "anything else I can help you with?" He just moved on to another customer. So I actually had to GET BACK IN LINE to ask for the replacement test bottles I had come in for. He told me they were about $8 each. I asked what an entirely new test kit cost, and he said around $30. He then rang up the individual bottles--which totaled around $30 anyway--with zero effort to explain which option made more sense. And the DE I came in to buy? Apparently that was asking too much. He never asked about it, never rang it up, and never even attempted to find out what else I needed. Then I noticed what was open on the store computer: his homework. Suddenly the complete lack of interest in helping customers made a lot more sense. Apparently writing a paper was the priority, and customers were just an interruption. I'm not expecting five-star concierge service at a pool supply store. I am expecting someone to actually DO THEIR JOB. Explain the water test you just performed. Ask what the customer needs. Make a recommendation. Ring up the products they came in to purchase. Maybe even demonstrate some basic courtesy. The most frustrating part is that I walked into a specialty pool store specifically because I wanted advice and products. If the entire experience is going to consist of silently handing me a printout and making me repeatedly ask for help while you work on homework, there is absolutely no reason to shop here instead of ordering everything online. Truly awful customer service. Leslie's should be embarrassed that this is the experience customers are getting in one of their stores. I certainly won't be going back to this location.

After trial and error, Sam with patience was able to deduce my spa leak. Appreciate the time and…read moreeffort, Sam!

Samuel was excellent. Communication was great--he responded quickly and was able to get us on his…read moreschedule within 24 hours. He's very knowledgeable about pool equipment and chemistry and did a great job actually diagnosing the problem instead of just replacing parts. He tracked our breaker-tripping issue down to a water leak and corroded connection, fixed the connection, and even put our original GFCI breaker back in once he confirmed it was still good. He was thorough, honest, and only charged us for the service visit. Highly recommend Speedy Sam's Pool Service and would definitely use him again.

Christian has been my pool cleaner at my rental house for 4 years. He communicates any issues,…read moreprices are really fair and he is very reliable. I had issues with 2 previous services that started out good and became nightmares so it's nice to not worry.

In the past, multiple people and businesses have serviced my pool and spa and none compare to the…read moreservice I have received from Crystal Blue and Christian. I never have to wonder on the status of the pool or spa as he communicates all items with me, answers questions promptly, and is a consummate professional. I appreciate the consistent service and communication as this is not a standard in the field. Thanks, Christian!