TLDR: Living here was a nightmare. If you have the choice to live in your car or here, live in your…read morecar. Lots of Roaches: We had terrible roaches from day one. Like we would see 30+ roaches per day throughout the whole apartment. We spoke with some of the neighbors and they also had bad roaches. The pest control this place hires "treated" our apartment with incredibly smelly pesticides and instead of spraying behind the fridge and stove and places that made sense, they left literal puddles in the middle of the floor. Worthless Maintenance: One example of the terrible maintenance is the time our bathroom sink started filling up with sewer water. It took them over two days to get someone to come and fix it. Then they had to tear apart our bathroom, dig a 4 foot deep hole straight down into the ground to access the sewer line and fix it. Then they never finished putting our bathroom back together. When we moved out the floor was still a dirt floor. Water Shutoffs: At least once a week, we would get emails about the water being shut off for maintenance. Terrible Neighbors: Let me put it this way, if you open your windows, you will be hit with a wave of pot, cigarette smoke, and dog poop. This place does not enforce cleanliness. It was very frequent that the cops had to come out to break up fights, respond to parties and drinking. Poor Managemment: Good luck getting ahold of these clowns if you don't go into the office in person. Even then they will likely tell you that they will have to get back to you and never will.

It looks decent from the outside but the inside is alarmingly bad. The property managers and…read moremaintenance only care about profits and bonuses. So doing repairs or fixes -Nope!, pest control - Nay! Keeping it hood - Yay!

Best apartments hands down. I'm not always here but when I am I get to see just how quick they…read morerespond to things. My husband put a maintenance request in the night before and they were here the next morning with ladders and a 2 man crew ready to attend to his needs. Jerry called in the AM to let him know he was headed over to fix everything. Also keep in mind, that my husband put the maintenance request as medium, not high or emergency and they still made it a priority. This says a lot about this place. I've been dealing with maintenance issues in almost every apartment I've had the past years, it would take many days to get a response. And over a week for anything to get done. Didn't matter how nice, luxury or 5 star that's as also a deal breaker for me. I'm really impressed. I am very quick to write a negative review or consumer complaint about theses sorts of things so I I had to make sure I took the time to commend this place for their thorough accountability. I've seen the maintenance guys Jerry and Dave around several times, when I am here I probably see them more than anybody. And they are always polite and engaging they always take the time to speak to us and my little one.

I was disappointed with my stay -- the apartment was clean and had a big closet, but it was very…read morenoisy (close to the roads and you can hear the neighbors), and there was no convertible bed in the main room. Plus, you are far away from Las Colinas Center without a car. Maintenance was poorly managed too: they closed the pool during the hottest weekend in March to fix a light, leaving it empty and dirty for three days. The general atmosphere was nice with weekly events, but overall, the experience didn't meet my expectations.

Worst apartment ever. I heard new management is good but they are worse than old one. We told them…read more our dispenser was not working. It has been a month and still they haven't repaired it. The apartment has cracks on the wall and rats are making holes on the walls (maybe due to decaying of wood or something). In last two months, we caught and threw more than 5 rats. Management is still quiet and doing nothing. They are having move-in special now. I would prefer another apartment if I were you.

I just want to take a moment not only commend you and your staff during these trying times but also…read moreexpress my sincere gratitude for all of your assistance and swiftness with a recent move in. This week, I had a situation where I needed to find an apartment for my mom within a three day time frame and Via was the first place I thought of for her. Donovan was so extremely helpful, professional and answered all emails/calls in such a timely manner that not only was she sent all necessary documents via email and the resident portal, she was able to get her lease signed and keys within two days! Even with the office having current restrictions, it was such a smooth process which really helped during a stressful time. A virtual tour and apartment map was also provided, which was also much appreciated and helpful so that she didn't blindly lease an apartment and was able to see that it was the perfect fit for her. I have been a resident at Via Las Colinas for three years, and this just experience solidified my confidence that this is such a great place to live! Thank you again for everything you did to make this such a smooth and positive experience! She loves her apartment and it has left a lasting impression for both my mom and myself.

My wife and I lived here for about 3.5 years and overall had a good experience during our stay. The…read moremaintenance team was great (they were quick to respond and easy to work with). The office staff was friendly, the location was a big plus, and the pricing felt fair for the area. Honestly, didn't have too much negative things to say throughout our time. That said, things took a very frustrating turn not too long after I moved out when we were emailed and charged $411 to replace the stovetop. That caught us completely off guard. The both of us were actually were extra careful throughout, especially since we saw reviews mentioning similar charges prior to us moving in. Yet, we believed the two of us would be extremely diligent and be able to avoid the bill. However, we still ended up with the bill, which was disappointing. We enjoyed our time here and really wanted to give them 5 stars, but the move-out experience definitely left a bit of a sour note. There are plenty of good options nearby when you're looking for your future home, so it's worth reading reviews to pick a spot that you won't regret. Good luck on the search!

Living at Creekwood Apartments on Pioneer Road in Irving, TX, has been an absolute nightmare. I…read morelived there for three years, and the experience was completely unsatisfactory. For starters, there was hardly ever any hot water. Multiple complaints to management went unresolved, leaving me to deal with cold showers most of the time. The dishwasher in my unit never worked--not once in three years! Despite submitting maintenance requests, nothing was ever fixed. It's clear that management has no interest in addressing basic maintenance issues or providing a decent living experience for their tenants. On top of that, the property feels completely unsafe. Packages were frequently stolen, cars were broken into, and I even heard of motorcycles being stolen right off the property. The lack of security is alarming. If you're considering moving here, I strongly urge you to think twice. Between the lack of basic utilities, unresponsive management, and the constant feeling of insecurity, this place is not worth it. Save yourself the headache and look elsewhere. Do yourself a huge favor and move to Las Colinas u will forever thank me. Entire different world on that side of town.

I reported my air conditioner not working and Jose was here first thing to fix it. You saved me…read more You are always so welcoming and friendly. You fixed it in a flash. I'm so thankful for you.

Well let me say this. 1st I stayed there in 1986. It was…read morehousing for Devry Institute of technology. And it was superb clean area was super nice. Now. I returned there in last November just to show my wife where I was during college... It definitely a shell of it former glory. Even the area said not great. Spent countless days and nights walking to 7-Eleven on corner to Kroger and to Irving mall which also had took turn from the worse . So sad that my great memories are deluded with seeing it now

I am asthmatic an I came from an apt that was burn dn due to smokers below. For the most part it's…read morebeen good living here but I have new neighbors that are smokers and I'm very uncomfortable with that more fearful cause there allowed to smoke any where they want but My main issue is the roaches I've been here going on 4yrs an have NEVER had roaches like I do an have had the last 6-8 months I've complained about the smoking an I've complained about the roaches an I feel that the only option for me as a long time tenant is to move to a different apartment and pay 300.00 transfer fee or deal cause no one seems to care so I'm getting that we have so many apts available now there just letting ANYONE move in an it bothers me that the roaches are so bad an worries me that I may wake up to a burning building because of the careless smokers.

Great community, lake side location, and awesome amenities…read more Front office staff is approachable, helpful, and timely. Danial and Jesus with maintenance are very fast. Averaging 2 hours total time from the opening of a service request to completion.

This place is managed by an incompetent, unsympathetic and un-empathetic Manager, Vanessa Boston…read more I had a problem with my car which was towed (in part due to my fault, not totally), but the response and handling of my issue was terrible. Not surprisingly that their corporate office would hire this type of "talent", when their own home office is totally unresponsive. I wrote a letter to Lisa Clark, President Apartment Operations and Chandler Wonderley CEO, which was never acknowledged or answered despite the claims on their website of "customer satisfaction is the bedrock of any succesful business.......we handle every resident interaction with unrivaled care and attention". Disappointing to say the least and a great job in false advertising from their corporate office.

Nancy Robbins was an absolute treat to work with! Not only…read morewas she efficient with her communication; she was thorough in her questioning and the utmost-educated in her field. If you are looking to find an apartment in the DFW area I highly recommend Nancy at J. Ellis Apartment Locators.

Fantastic customer service at Las Colinas Apartment Locators! I've used their services twice in…read morelast two years for moving, and everyone in the office in incredibly friendly and helpful. The staff are knowledgeable and professional and will direct you to exactly what you're looking for in a place to call home. Their service includes a free guide of the apts. you're interested in with all the specs, deposit amounts, etc. on the page, plus a map to the communities. A great free service for the hassle of moving.

It is now May 2026, and the apartment maintenance team has installed a new heat pump. However, the…read moreair blowing out of my vents gets warmer as the outside air heats up. Today my air-conditioner blew air out of the vents around 63-65 degrees, much too warm in order to be able to cool my apartment down even one degree from 74 to 73 degrees. The heat pump ran over an hour, non-stop, without dropping the temperature even just one single degree. I finally turned the thermostat up, so it would stop. Very soon, as it gets and stays hotter outside, the temperature coming out of my vents will also warm up and will no longer be able to cool my apartment down. Somewhere, there is outside air entering the pathway from the heat pump to my vents. I am a woman in my upper 50's with hot flashes, which are very debilitating, especially when it is already hot. You must know that problems with my HVAC have been going on since November of last year. It must be customary in Texas to just leave people alone in their apartments to fend for themselves. In civilized and humane countries, these problems would have to be fixed within 24h or a couple of days. In the winter, I had air coming out of the vents that was too cold, and now it is too warm and will be very warm, soon. My apartment is not rentable, and yet they keep charging me to live here and have not even offered to pay part of my expensive electric bill. I will never ever rent another commercial apartment, as long as I live because of this traumatic experience, that is, if I survive this treacherous and cruel situation.

I moved in March and the leasing process was smooth, but that's where the positives end…read more From Day 1, I've been dealing with nonstop noise -- and I live on the top (third) floor. I hear every single step, cabinet slam, garbage disposal, and drawer close from the unit below me. It's honestly maddening. I have to wear headphones at home just to focus or relax. The floors are insanely thin, and no, management can't (and won't) do anything to fix it. Then there's the parking -- or lack of it. If you get home after 7 PM on a weekday, good luck. You're likely parking a building away. For $1,440/month, there's no reserved space, no garage, nothing. It feels like you're paying for the area, not the apartment. And don't be fooled by the "cleaning" excuse if they won't show you your unit before move-in -- mine was dirty, with bathroom cabinets and countertops flaking like they came from a dollar store. Absolute bait-and-switch. Management's response to complaints? A generic, copy-paste message that dodges the real issues: this place is cheaply built, poorly managed, and absolutely not worth what they're charging. Save yourself the stress. Skip this place.

Amazing Community and Incredible Location!…read more I've lived at Amli Grapevine for six months now, and I can confidently say it's perfect! The concierge and maintenance teams are not only incredibly friendly but also truly excellent at what they do. Work orders are always addressed within 24 hours, and they're constantly fostering a sense of community through fun activities and events (last month: beeswax candle making, this summer: Aloha cocktail party). Plus, they're so sweet to my dog, which means a lot to me! The amenities here are top-notch. From the private dog park (where the dog owners are amazing!) to the luxurious outdoor pool and chic indoor clubhouse pool table with multiple large-screen TVs for special occasions, everything is thoughtfully designed. The square footage for the price is unbeatable--I've looked across the country and haven't found anything else that compares. The location is absolutely incredible. Just two blocks away is the charming, vintage Main Street with its boutique shops and restaurants, plus the luxurious Hotel Vin and its adjoining food court right by the train station which turns into the Santa Clause Express during the holidays. We are the Christmas Capital of Texas after all. Right now we also have a temporary ice rink - and the year-round Golf Station where you can practice your swing. Lots of business travel? You can leave your car at home. Or it's only a quick 10-minute train or car ride to DFW Airport, making travel super convenient. On the other side of the apartments opposite main street, we have a beautiful (looks brand new) soccer field, library, recreation center, and conference center. Shopping options? Upscale stores in nearby Southlake to the left and outlet stores just 10 minutes to the right. And thoughtful extras: safe, secure parking with cameras, a full-size gym, multiple office spaces, and even a stylish, fully-equipped conference room for meetings. This place truly has it all--an unbeatable community, top-tier amenities, and the perfect location. If you're considering moving, don't wait. Grab an apartment here while you can--you won't regret it!

I've lived at AMLI Grapevine for over 4 years. It's always been great for maintenance response…read moretimes, and overall, the place is kept clean. However, compared to when I first moved in, there has been a noticeable decline. Management isn't as good as it was previously. We used to have monthly resident events, and now we are lucky if they are once a quarter, and it's always the same food and drinks. The management made some key mistakes that greatly impacted the resident experience. They got rid of most of the pool lounge cushions before ordering new ones, ordered the wrong ones, and now it is the end of June, and we haven't had pool cushions all summer. Management also does things like schedule a bug-spraying on a holiday weekend in the summer around the pool, which means the pool was closed on a Saturday in June. This seems like something that could have been handled on a weekday. As someone on the first floor, I also find it inconvenient that I pay more rent than the apartments above me, yet when they hired window cleaners for the exterior, they did not clean the first-floor windows. My windows haven't been cleaned in 4 years, so I had to do it myself with Windex and two rolls of paper towel (who owns a squeegee and bucket in a one-bedroom apartment. I still couldn't reach the top of some of the windows either, since I also don't keep a ladder in my one-bedroom apartment. The TVs in the club room no longer have sound, and they pay for fewer channels than previously, so now none of the residents hang out in there anymore. They also have a fireplace in the club room, but you can no longer turn it on. It seems that, given the higher-than-average rent in the area, we are not getting much less than we used to, and I no longer think it is worth the extra cost. I used to really say how much I loved living here, but I'm underwhelmed now.