As a former Wall Street and audio/visual technology director for Fortune 500 and 1000 corporations,…read moreI've dealt with a lot of vendors for over 20 years. I can quickly spot great or poor customer service and professionalism. My work was extremely high profile focused on live event production. Very stressful. The staff is sharp, professional and articulate in their communication. I can honestly say I've found "my premier vendor" to service both my personal and professional needs without any worry.

They Say Life is about 3 things,,,,, something to do, something to love, and Hope !! Hope is New…read moreYork Computer Help...Got my very old Sony refurbished to "as new"....Priceless!!

Excellent service and super fast. The flight attendant…read morespilled soda on my laptop by accident and my keyboard died. LaptopMD helped me contain the issue and cleaned the laptop within 1 hr (I paid for rush order service). They even had a super cheap external keyboard to get me going. Highly recommended and very friendly staff!

My laptop was in bad condition. The hinges somehow got broken and I was unable to open or close the…read morelid. I actually had it secured in one position using duck tape. It was definitely In sorry shape. After shopping around I ended up at Laptop MD. Even though my laptop was in bad shape (pieces of plastic was coming off even as the guy was examining it), it wasn't a problem for them. In a couple days it was ready and it was like new! I fell in love with my laptop all over again. I will undoubtedly bring a few other devices in, as these folks are good and know what they're doing. Highly recommended.

Sunny is very friendly. The store moved to the 7th floor inside the building after pandemic in a…read moresmall unit. I sent my MacBook to replace battery. It's done in couple hours. Sunny gave honest opinion if it's worth a repair or if it could be some other issue. By making appointment you get a $10 discount. The price is very reasonable. And my battery gets back to normal again

When my iPad catastrophically broke down, and major surgery out-of-state was only a literal couple…read moreof days away, Appleberry did the impossible and had it fixed!! It required being sent deep into Brooklyn due to the complex breakdown inside the iPad, and wouldn't be ready until very late the following day, and not be sent back until the morning after that. After we had to leave for Massachusetts. so Sunny dropped everything and personally drove to Brooklyn to pick up the iPad as soon as the physical repairs were finished, and brought it right back, to meet us with. And he threw in a free charger, too. I was able to have surgery with my iPad keeping me company through my hospital stay, and my painful recovery. I will only go to Appleberry Repairs for my or my family's iPad and iPhone repairs, from now on. They also have used iPads for sale at great prices, so I plan to never visit the Apple Store again, if I can help it!

These guys are the best in the business!…read more Fantastic service! After the Apple Genius Bar couldn't fix my MacBook and I ended up buying a new laptop, I brought my old one here for a second opinion. They diagnosed the problem and had it working again in under 20 minutes--and didn't charge me a thing. Honest, knowledgeable, and incredibly helpful. They turned what I thought was a lost cause into a great experience. I highly recommend them to anyone with Mac or tech issues. Thank you for the outstanding service! Big thanks to Kai!!!

I made an appointment online for a battery repair. As soon as I checked in for my appointment, the…read morestaff member told me they would not be able to assist today, because there was not enough time in the day to complete a battery repair. This is fine, but your online appointment system should not allow people to make appointments if you know in advance it won't even be possible in terms of your schedule. Or, your website should explain clearly how much time is required for a battery repair, and that battery repairs after a certain time of day will not be possible. I wasted time and money traveling to an appointment your scheduling system should never even have offered me.

Sebastian is a waymaker. I have been a customer since 2021, and he has updated or fixed 3 desktops…read moreand one laptop. I highly recommend him. Excellent tech and customer service skills. Don't hesitate if you have a computer problem. He will take a good look at the computer and give you a thorough explanation of the possible problem and solution.

Sebastian's is great. He is very transparent, attentive in his pricing and repair process, and…read morekind. He has helped me diagnose problems with my 2020 Intel Mac Book Pro and kept it running and healthy! I find his services to be competitively priced, such as installing a new battery or port when one of mine died, and I recommend him highly.

Ifix is great if you need something quick like a iPod battery. This is where I came back in the…read moreiPod days. I also have trouble installing screen savers so they are a big help! I'm recommending. If you can't get merchandise you want from Apple make it yourself. The decal came with my iPad I believe. I wanted a iPad screen saver installed for it too. I did keep the Apple decal and found it recently. Haha As for this place, I'd use their service again.

I had a very disappointing experience with iFix NY Midtown regarding my ROG Ally X repair…read more Last Tuesday, they texted me saying they had diagnosed an issue with the left analog stick controller board assembly, which was affecting input and control response. They said the repair would include replacing the left analog stick controller board assembly to restore functionality. The quoted cost was $230 + tax, with an estimated turnaround time of 2-5 business days. After that, I had to call almost every day just to get updates. Then today, I received a different message saying they had received replacement parts, but not the full set. They said they could replace the damaged analog sticks themselves, but were still waiting for the round LED light rings around the sticks. They also said they could return the device with the controllers functional, but the left stick would have no LED light ring. That was concerning because the original diagnosis and quote were for the left analog stick controller board assembly, but the later message described replacing the analog sticks themselves and leaving the LED ring unfinished. For $230 + tax, I do not think a partial or incomplete repair is acceptable. When I went to pick up the device, I had already called and was told it was ready. But when I arrived, I still had to wait around 30 minutes while they reassembled it. That is not "ready for pickup." To be fair, the owner was there and was kind, apologetic, and professional. My issue was not with him. My issue was with the repair technician handling my device. His attitude was horrendous, and the interaction felt careless and unprofessional. The worst part is that after testing my ROG Ally X in-store, the left trigger felt worse than before, and the light around the stick was no longer working. I brought the device in for a specific repair, and I left feeling like it had been returned with new problems. As someone who runs a tech company and understands customer service, I was shocked by how poorly the repair side of this was handled. I had other products I was considering bringing to them, but after this experience, I will not be returning. A kind owner cannot make up for a disorganized, incomplete, and careless repair process.

For me it's mostly about trust. I brought in a tired old PC and they diagnosed its problems…read morequickly. Although it took a while for the necessary part to arrive, once it did the repair proceeded without interference. The team there is expert and--no less important to me--polite and kind. Such fine things come out of a hole in the wall!

Mac was getting hot - I paid for ru$h ru$h service - the…read moreguys diagnosed / cleaned & swapped out the battery I dropped it off at 11:30 picked it up at 11:30 the next day - Good service - nice crew - highly recommended

Our family paid $2,247.55 to Secure Data Recovery after being told that the recovery was largely…read moresuccessful. The primary reason for seeking recovery was our family photo collection. The recovered data was delivered in a highly disorganized format that was difficult to navigate and verify. Because of the condition of the recovered files, we were unable to determine whether our complete photo library had actually been recovered. We were told that missing files were likely mixed into the "Lost Files" recovery. After receiving the recovered data, we independently used recovery software costing less than $100 and recovered an intact 810 GB Mac Photos Library with organized chronological browsing by year and month. This recovery was substantially more usable and easier to verify than what we received from Secure Data Recovery. Had we understood that our primary photo library was not being delivered as a functioning Photos Library, we would have evaluated the value of the service very differently. We contacted the company multiple times regarding our concerns, asked questions about missing data, and requested additional assistance. After expressing our dissatisfaction and requesting further help, we did not receive any further response. This review reflects our personal experience and the recovery results we observed.

I sent my water-damaged iPhone to Secure Data because it was stuck in a boot loop and contained…read moreimportant photos for my thesis. I expected a straightforward diagnosis and a reasonable estimate. Instead, I was quoted $1,760 for what was described as extensive repairs necessary to recover the data. As a student, I couldn't afford this, and I requested the phone back. They did not release it immediately, instead, I had to exchange multiple emails and a phone call. During that call, I was told that if I removed a negative review (about their Brooklyn location falsely being advertised as walk-in), they would lower the price to $900. Extortion, plain and simple. I declined, and when I finally got my phone back, I plugged it in and--lo and behold--it worked perfectly. Which means one of two things: 1. They were fully prepared to charge me $1,760 for "repairs" that were not necessary, or 2. They performed repairs without my consent, then failed to disclose it when returning the device. Either way, this is dishonest and exploitative. I'm relieved I got my data back, but I feel like I narrowly avoided being scammed out of a huge sum of money. Consumers deserve transparency and integrity--qualities this company clearly lacks.

Alex is the best! My external hard drive failed with 1TB and hundreds of hours of work on it - I…read morewas not optimistic about recovering anything. Alex was able to recover 100% of the data with 1 week turnaround over a holiday weekend for exactly what he quoted me. It cost less than $800 + a replacement drive, which is well worth it if you've ever spent time, money, and energy on a project. I truly hope I don't need his services again but I'd highly recommend Alex to anyone who needs data recovery. Edit: I have to mention that I noticed the very negative review on this page and was honestly skeptical but Alex communicated clearly the whole time and showed me the data file system that I created in the drive before I paid anything, which was very reassuring.

Alex is a real gem. Like many people I saw the unhinged review by Martin D. and had serious…read moremisgivings about trusting Alex with my 2 terabytes worth of photos that needed to be recovered. My gut told me that review was a bit off and so I went with my gut and trusted my precious memories to Alex and I have zero regrets. His prices are reasonable. Alex kept me in the loop the entire time and was quick to inform me of the progress he was making. I didn't have an extra drive to give him for backing up but that didn't slow anything down. Alex took care of getting me an extra drive and basically took care of everything like a pro. Within a day or so I had everything back and as good as new. But Alex didn't stop there! When I went to pick up the drive he asked me about how I'm backing things up and gave me a few pointers and even gave me some insight into why these newer physical drives keep failing (hint they are making them too small). As if that wasn't enough he told me would hold on to a backup of my files for a little bit to make sure I got everything backed up properly once I got home. And a few weeks later he actually followed up to make sure that everything was good and that I had properly backed up the files. I really don't know what more could be looking for beyond what Alex provides. I can assure you he's the real deal; that awful review on here is definitely fake, and your precious data will be in solid hands with Alex and the Data Recovery Experts.

My Raid Server got hit with Ransomware and our system went down on Thursday…read more Even our "Ransomware-Proof" backup server got infected. The hackers were asking for thousands to give us the decryption key, but we could not afford it. AWS was no help and logistics was not going to work out. Epic's team came to our office the same night and recovered all our files over this Holiday weekend with a few casualties. Happy to report out server is back up and running. Fantastic service!

Just got my iPhone back with all my data recovered and restored. They said it should be replaced to…read morebe safe but that as long as I have my back that they gave me and back up my data often on my MacBook Pro, that I should be good. The phone had a problem where it suddenly wouldn't turn on at all even after changing and charging the battery. The battery couldn't even charge or at least the screen didn't show anything. I brought it to their midtown location a few days ago, and they told me the next day that it had some problem with the memory chip. I gave them the go with my fingers crossed. They said I got very lucky. It's really cool that they're open 24/7. As a heads up you need to book an appointment ahead of time.