Excellent service and super fast. The flight attendant spilled soda on my laptop by accident and my keyboard died. LaptopMD helped me contain the issue and cleaned the laptop within 1 hr (I paid for rush order service). They even had a super cheap external keyboard to get me going. Highly recommended and very friendly staff! read more

My laptop was in bad condition. The hinges somehow got broken and I was unable to open or close the lid. I actually had it secured in one position using duck tape. It was definitely In sorry shape. After shopping around I ended up at Laptop MD. Even though my laptop was in bad shape (pieces of plastic was coming off even as the guy was examining it), it wasn't a problem for them. In a couple days it was ready and it was like new! I fell in love with my laptop all over again. I will undoubtedly bring a few other devices in, as these folks are good and know what they're doing. Highly recommended. read more

I brought in my gaming laptop, which would not turn on. I received a call back with a quote of $500. When I said it was more than I wanted to spend, I was asked what my budget was! I said $200, he then offered $350. I said no and I would pick it back up. He called back 2 seconds later and offered $250. Half off the initial quote! The device was repaired but these guys don't charge an honest fee for honest work. They look at your device to see how much they can try and take you for. At the entrance they have a sign offering $10 off for your 'honest' online review. I told them what my honest review would be. No surprise, I didn't get the $10 off. :) read more

My initial first experience with 'LaptopMD' 247 W 38th St Manhattan. Problem: I could not receive Wi-Fi / internet in my bedroom after buying/installing/configuring a brand new Router. I had bought a new NETGEAR router and configured it perfectly with the help of NETGEAR upper level techs. It "worked perfectly with my cell phone", but did not connect to my HP laptop 7 to 8 feet from the router. I took the laptop to 'LaptopMD' a quick walk from my apt. First I was told "the WI-Fi connection works okay here in out shop".... "if we have to replace both the hard drive plus the Win 11 software it would be $250.00.... if we only have to replace/reload Windows 11 it would be $175.00... leave the unit here and we'll call you in a few days". They called and said "nothing wrong with the hard drive, we can replace Win 11 on your unit".... I agreed and paid $175.00. 2 days later when I brought my laptop top home and reconnected everything, I still had no Wi-Fi/internet connection through the router (even if it worked with my cell phone). LaptopMD then said "we can send someone to your apartment to trouble shoot for $50.00"... I agreed and a very nice young Man came but could not solve the problem, he took my laptop back to the shop... 2 days later they called me and suggested selling me a $25.00 Wi-Fi dongle which "should solve the problem"... I paid $25.00 for the dongle and BAM I had my Wi-Fi/internet connection back immediately. The version of Windows 11 they reinstalled on my laptop was 3 versions behind the current most version (which I had to update to). I'm out $175.00 and lost data when they reinstalled Win 11. They should have suggested/sold me the $25.00 dongle to begin with. I'll never go back there again. read more

I had a data recovery issue on an external hard drive. I dropped it off on a Friday and they told me they would diagnose and let me know on Tuesday. Meanwhile, I have a pressing deadline where I need the data. I didn't hear anything until I called on Tuesday around 4:30-5:00pm. They told me that they could only not go any further until I paid $195.00 to open the hard drive and scan it. They also told me that they would not guarantee that the scan would be successful. I asked them, how long would the scan take. They could not give me an answer. I said a few days, a week? I told them, it would be very rare if the scan took more than a few hours. They finally said it would take a couple of hours and they would call me in the morning. No one called, so I called them in the afternoon and they said, the technician working on your file is not in yet. I told them the scan only takes a few hours and I've dropped of the drive on a Friday and now it is Wednesday of the next week. They did not apologize and explained that "technology takes time"... which is insulting as I am a IT computer professional. Wednesday near close of business, I received an email stating that the drive was unrecoverable. I think they knew that on Tuesday and had already scanned the drive, but wanted to get the $195.00 in their pocket to perform "the scan". SHADY. I had been a long-time customer for more than 10 years- but my recent experience with their service and the attitude of the staff was horrible and unacceptable. I will use another service going forward. I recommend to use another service! read more

I got my keyboard replaced here. They also fixed my power button, even though I didn't ask for that. Great people! I paid $295 for the service. read more

I have been 3x in LaptopMD in Morristown, NJ. Very satisfied with their service. Excellent customer care, quick efficient job as promised and the price for the service is acceptable too. I had my iPhone battery changed 3x and the iPhone screen 1x. Keep up good job, definitely would return back. read more

These guys are great! My laptop (7-8 years old) gave up the ghost while I was traveling (of course) so here I am in a city I don't know with a non-functioning computer. Inquired on their website abs they responded by email AND phone in just a couple hours. Convinced, I took the unit in. They replaced my dying hard drive with a new SSD unit and upgraded to Windows 10 for less than $300 ... and got it done in ONE DAY! Couldn't be happier. Highly recommend these folks. They seem to know their stuff, priced reasonably, and they're quick. And they have a 60-day guarantee. What more could you ask? read more

Sent in my 2014 Macbook Air to have the motherboard replaced. Got quoted an pretty high amount for how old the laptop is, $375. When it was in their possession they told me the battery was bad and added another $100 to already ridiculous quote. It took me 5 months to pay the whole invoice. It took me this long because they would not guarantee the laptop is running optimally. So I was not about to pay $500+ for something that wasn't guaranteed to work properly, but over time I paid it off. So when I finally got the laptop back the processor was running so hot no apps would run and the battery was dead. So in conclusion I paid $500+ to this business and received back a broken laptop. I do not recommend this business as they do not look out for the customers best interest. read more

I found laptopMD online while traveling and emailed them with my issue. Both Kevin and Arthur have been very responsive. Once I got back I went straight to their repair shop with my laptop. It took a while to get the part we needed, not their fault, and in the end it was fixed! They kept me updated on everything they were doing, how long and how much it would cost which I really appreciated. I can highly recommend them without reservations. read more

They are amazing. Good service. I got a quote from Best Buy and it was going to be 1k, cut down to 500$. Please support them!!

I had a screw missing from my Lenovo laptop causing the hinge to be unstable....I called about 20 shops, and no one had the parts or wanted to deal with a small repair like this...seemed like a big hassle to order the correct screw etc...I called Laptop MD up and they assured me they had the part and could do the job...I was skeptical but headed over there...they took it in right away and the job was done within 2 mins...He was also very fair on pricing...Will definitely be using them again for any laptop repairs... read more

LaptopMD - entrance - Electronics Repair Near Me - New York, New York

I went in with a hardware issue on my HP laptop. They: 1. Gave me a free quote two weeks before I dropped my laptop off 2. Priced half of what HP was going to charge me for the same repair 3. Finished the job after five calendar days (not even business days - they did it over Memorial Day weekend!) 4. Charged me exactly what they quoted with no hidden fees 5. Glued back the rubber feet of my laptop that was falling apart - I didn't even ask for that, it was the cherry on top The man who helped me was really kind and efficient. 100% recommend! read more

LaptopMD is my repair guys now!!! I will bring all my computer problems to them, because they are quick, very professional and responsive! Very honest and their pricing make you come back over and over! My brand new MacBook Pro had problems with motherboard due to liquid damage (I spelt my coffee on it). Stephan was very helpful, ask him to be your tech. He showed me what was damaged on the motherboard and sent me pictures after the job was done.. That's terrific guys, not many businesses will provide you this kind of information. Turn around time was 24 hours so I've got my computer back the next day! It's very important because all my business depends on it! Thank you so much again! read more

LaptopMD - This is what was damaged on my MacBook - Electronics Repair Near Me - New York, New York

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I'm $200 lighter and they fixed absolutely nothing. I took in my computer that was crashing frequently and couldn't update Windows. They told me it needed a Windows reinstall. I should have asked if what troubleshooting they did and why they thought a Windows reinstall would fix the problem, but I was too trusting. Did they check for bad RAM? A bad motherboard? Who knows. Anyway, they reinstalled Windows and I brought it home and it very quickly started crashing again. I got a Windows notification that an update was available, so I tried to download and install it, and got the same error message I had been getting before I took it in. I can again not install Windows updates. Enjoy my money, guys! read more

Last year (Summer of 2022), I accidentally spilled a fruit drink on my HP laptop, inadvertently damaging my keyboard. I tried to clean the keyboard myself, which didn't work in my favor as I broke one of the keys. After some months of not having not using the Laptop, I decided to have the keyboard repaired. I shopped around, came across Laptop MD, and decided to try them. They looked it over and said the keyboard was replaceable. I dropped it off on ( February 2023) Friday, and by Monday, my Laptop was ready for pickup. I was utterly surprised because I was under the impression it would take a while due to the keyboard's color (deep purple). I assumed they'd have to place a particular order, which would take at least one week. I did not believe for one second think they would slap on just anything in sight to replace what I originally had, as I asked beforehand about the model's color. However, I was assured they would replace it with the same color. They did a fantastic job. Turnaround time was excellent, the replaced keyboard worked great, and fixing it was worth every penny. I recommend them to anyone in need of laptop repair. Also, good people, cover your keyboard with a silicon keyboard cover to avoid liquid damage. Lesson learned. read more

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Update: After a few days of back and forth, it turns out the repair was misdiagnosed. I was told before approving the repair that the problem was a faulty chipset--after paying, coming home, having the same problem, and calling several times over the next few days, I learned that the main problem was a faulty CMOS battery. I have a fresh CMOS battery sitting in my drawer and can replace it in five minutes--I didn't need to pay $75 for that. After explaining this, the manager offered to refund my $75. As I was told up front, they kept the $100 nonrefundable diagnostic fee. This isn't a great outcome but I think it's fair--removing one star for the waste of time. read more

The service and diagnostic of my laptop was quick. They were able to fix my laptop within three days. The staff are friendly and know what they are doing. Highly recommend to take their laptop/computer here. Will definitely come back if anything goes wrong. read more

I brought in my Macbook Pro for a trackpad replacement . The price was fair. After using the laptop the battery doesnt last more than 30 min now. Battery Cycle was at 0 when I picked it up. Didnt throw a red flag being they had to remove the battery to replace the trackpad. I brought the laptap to Apple and they told me that the battery was in fact changed with the trackpad and they did use an apple battery! Nothing was told to me about changing the battery and they didnt use an apple battery so now Im at apple spending more money to get a new trackpad with a new Apple battery! Thats the way it comes from apple ! THis place was cheap but you get what you pay for ! Be CAREFUL! This place is not honest! If they were honest with me I would of had apple do the repair from day one! read more

I came here late and was rushing to fix the speaker issue with my laptop. Very friendly staff and they helped me fix the issue quickly, however, I took off one star because there is no sign at the entrance and it's not clear how to get to the sixth floor since there are no doorman or front-desk at the entrance and the elevator has no buttons. Overall not a bad repair shop. read more

LaptopMD - Electronics Repair Near Me - New York, New York

I'm usually never satisfied but also rarely leave bad reviews. I'm not only unsatisfied, I'm furious. I dropped off my pc to fix the power after it stopped charging completely. Aside from the weird back and forth texts and calls from time of drop off to pick up, I was excited that my computer was back on. $350+ later, I get home excited, put my pc aside to charge just to find out that its not charging properly. I don't know what I paid for. I'm grateful that I can open it again, but these guys are definitely not trust worthy and aren't making honest money. Take your pc elsewhere! read more

I arrived early before open hours, and they let me in as soon as they arrived before official hours. Immediately assessed the problem and fixed my laptop on the spot. This is my third time coming in seven years. Consistently the best service, best price and easy to find location. Shop is clean and accommodating. Not recommending anyone else. They can fix any problem. read more

I had trouble with my i-pad charging slot. Thy fixed it in 10 minutes for a great price! Awesome service!! read more

I went in with an issue with my laptop not being able to charge. The team member quickly figured out I needed a new charger for my laptop. They were really friendly, great service! read more

They responded very quickly and promptly. It wasn't just the machine, it was just the external damage, but I'm satisfied that it was completely repaired. read more

Reviewing my experience on trying to get my 2010 MacBook Air fixed (won't turn on, no water damage). Diagnostic is free. Problem was unclear, possible corrosion. They offered a deep cleaning service, free of charge IF it doesn't fix the issue, $299 if it does. If the issue is not solved, they'd further investigate on possible motherboard issues and that's a different price. They wouldn't know the charge until then, of course. At the end of the day it's a business, and its in midtown so it's fair. Gentleman that helped me out was very kind and helpful. I believe his name is Dayvon. read more

They fixed my laptop super quick and for a great price. I had a broken MACBOOK LED Screen, they explained the problem and had it replaced within one week. Definitely recommend. read more

Great service great prices great place! a+ Fast service and quick repair. Negotiate if needed read more

Came in on 5/19/18 and was quoted 3-5 business days to repair a laptop screen. 5 days go by with no update or notification that the repair would be outside the 5 day window. I contacted them on 5/25 and they told me it was USPS' fault and not theirs that the part had not come in - then Laptop MD decided to actually check what was going on and discovered the part was shipped late by the manufacturer. I spoke to a manager on 5/28 and they still don't have the part and don't know when it will come in. They said I should have been offered expedited shipping - that never happened. They offered me $20 off and said there's nothing else they can do. I cancelled the order. Read through all of the 1 and 2 star reviews about this place and you will see a pattern of lack of communication, bad customer service and shady business practices like inflated prices, shoddy labor, downgrading parts and even charging customers for mistakes that they themselves made. $275 seems to be their baseline quote for many repairs - I have seen that number more than once in previous reviews. I got another quote for the same repair for $150.00 from another shop. Avoid doing business with this company at all costs. read more

Sooo, my laptop (affectionately named Kumiyo when I first booted her up 5 years ago) has been closing off-kilter for a couple of weeks and I thought nothing of it. But today I turned it around and flipped it over and did some investigating and found the loose hinge has cracked the screen frame! I can see right into the wires in there! I freaked and relied on my fellow Yelpers for a computer-repair shop and found Laptop MD, called them up, and ran right over to their office. Can I say that I...LOVE...THEIR...OFFICE.... Lofty, sunlit, life-sized robot chillin in the corner, zen feel, kinda looks like an IKEA hipster open workspace, NOT a dingy, gloomy, mechanical factory-like joint. I wanted to work there. Long story short: the super friendly, super personable, super accommodating crew there gave my darling Kumiyo an on-the-spot consultation and gently informed me in so many words that my reliable sweetheart of 5+ years was a geriatric machine to which the parts had been discontinued, and at the cost of the labor required to fix, I could buy myself a new little darling, errr cough5timesbetterthantheoneihavecough. -.- So, although they couldn't fix her, they basically said run Kumiyo into the ground until she dies completely, and then they'll be happy to help transfer my data over to whatever new laptop I replace her with eventually. So i'm giving 5 stars for a very chill, relaxed, super-honest, non-stressful experience, good vibes and good conversation, and I'll definitely come back in the future! Thanks for the tips guys! read more

I had dropped my iPhone 4s back in December, the screen was completely shattered. I had contacted Verizon, where the sales associate literally advised me to just get a new phone for the amount that I'd have to pay to repair it. I contacted Apple who gave me the run around & then instructed me to send my phone in, only to tell me that it'll cost $265 to fix the screen/LCD! I held off taking it to anywhere in the city b/c the reviews were either too good to be true, or the actual "real" ones were saying places were gutting their devices for parts . I gave in yesterday & called LaptopMD b/c the only thing people seem to "complain" about is waiting, when honestly, if they're fixing your device at 1/2 the price but same quality, relax. I got the Yelp deal, showed up around 1:30pm & met Nick. He looked at my iPhone, gave me the price, told me about 30min. I came back at about 2:15pm, to which Nick told me "all fixed" & that they were charging it. I turned it on just to make sure & sure enough, the touch screen was fine & working properly. Nick was great to deal with & even emailed a copy of my receipt. Not to mention, the repairs have a 30 day warranty so just in case something goes wrong, you can go right back to them. I think everyone values their smartphones as some prized possession, so trying to find a legit place that's going to repair it properly & treat their customers right, is worth being my 1st review. really hope this helps anyone who's trying to decide where to go for iPhone repairs read more

LaptopMD - my iPhone, all fixed thanks to LaptopMD. - Electronics Repair Near Me - New York, New York

Came here to get my MacBook repaired after cracking my screen. The staff were super friendly and helpful and efficient, ran diagnostics on the device and gave me a quote right away. I was able to check the status of the repair online and they texted me within a week to pick it up. The screen was repaired perfectly. Would definitely return should I need more assistance. read more

I went there for an issue on a custom build desktop, specifically asking for a diagnostic for the insurance company and not for a repair. They ended up taking a week and a half, gave me a wrong diagnostic, and asked me an extra 45$ to the agreed-upon price just to print a useless estimation of the repair cost based on their improper diagnostic. Asking for their help cost me 2 weeks of my time, 140$ + the cost of replacement parts that were working just fine, and a lot of wasted energy explaining my situation over the phone. Never going there ever again. read more

After a pretty detailed conversation about my problem (MacBook air screen crack) over the phone I was given a quote of $200 yesterday. I came to the store today and the price was risen from $200 to $350 without any explanation, which was very surprising to me. I think it's really greedy of you and not really fair to behave in such a way especially when every move in the city during pandemic is quite a challenge. read more

As a poor graduate student heading into finals, I knew I have to get my laptop screen repair quickly. After reviewing LaptopMD's on Yelp and emailing them regarding services, they offered a free estimation if I come in. I thought, why not? Their office is very welcoming and clean- they offer free beverages and wifi while you wait....and now a days, we all crave FREE WIFI The staff were professional and honest. I was quoted a price before they determined they needed to order a part. No additional cost for me! They gave me an estimated pick-up date and I received an e-mail bright and early on that exact day. Great work! read more

LaptopMD - Panic mode for this nervous grad student with papers due! - Electronics Repair Near Me - New York, New York

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I own an iPhone 7. I have been experiencing services issues for the past year, but this year has been extremely challenging. I have been to Apple for 2 in- person appointment and multiple over-the-phone appointments. The problem has persisted and I have been extremely frustrated using my iPhone as an iPod... I was recommended LaptopMD by a friend, within 5 minutes of discussing my issue. I was told that Apple is aware of this problem as it is a defective model and the main logic board needs to be repaired or replaced. They printed me the document and I was out within 10 minutes. They were SO transparent and helpful. I will always come here first when I have any tech issues. Once confronted with the paperwork, Apple "acknowledged" they are aware and "apologized" for any inconvenience... read more

This is a hidden gem to NYC. The service is fast, professional and courteous. I would Recommend this place to everyone

If I could give one million stars to Laptop MD I would. These guys are LIFE SAVERS..without delving into long details, I really wanna say and stress that these guys are the utmost honest and feasibly priced data-recovery people in town. I work in the film industry and some very vital irreplaceable data was miraculously saved. Before discovering LaptopMD, I had visited a place in the East Village and a place in Williamsburg. Both places wanted an insanely ridiculous amount of money for the data recovery. LaptopMD gave an honest super fair price. Do not..DO NOT take your repair needs to anywhere else in the Tri State area except here. I'm incredibly grateful to them. -Jonathan C read more

Great service. They fixed my laptop in 10 minutes. I spent days and could not figure it out. What more can you ask?

Stephan was courteous professional and quick to diagnose the problem with the laptop Got mine back next morning - they are the Real deal - have most parts needed - pros read more