Leaving a review because Betty's truly my favorite spa in the WORLD / happy place/ special treat…read morewhen I go home and I am shocked by some of the recent negative reviews.... I've been to many spas in NYC, LA, Boston, etc. For me personally, nothing compares to Betty's! The ambiance is welcoming and calming, the prices are reasonable and the team is experienced. I typically get facials and ALWAYS leave feeling over the moon, relaxed and happy. The massage/facial beds are heated and all of products are organic and smell AMAZING so it's kind of like 2 in 1 aromatherapy as you're getting your facial :) They clearly state that the sauna/hot tub is additional on their website, so for the folks griping about that, it's probably best to simply read the info while booking rather than rip them for something that is stated upfront! I never expect to sauna or steam going into a facial service anyways, that just seems like an added perk/not to be expected. I digress.... if you want a perfect self-care day, book at Betty's!

DON'T WASTE YOUR MONEY HERE…read more They no longer offer the ability to soak as a part of your normal services, which is not advertised anywhere on their website. This is standard practice at any SPA, no matter what part of the world you are in. Doesn't matter if you are at the Ritz, Woldorf Astoria, Four Seasons, or a resort in Europe, Asia, or South America. When you go to a spa, you automatically have access to all the spa's amenities. This includes tubs and saunas. There are no spa amenities here. If you are paying premium prices, you would expect a premium experience. Keep looking because you are not going to get that at Betty's Day Spa. To make matters worse, their customer service is horrendous! One would think that, if there is a medical emergency, they would allow you to at the very least reschedule your services. They do not. Thank goodness I do not live here and can go back to my normal masseuse next week.

I loved my experience here. Please take my constructive suggestions as just that. I really wanted…read moreto give five stars. Five stars are within your reach. I enjoyed my 90 minute hot stone massage yesterday and loved my facial that was scheduled today at 11. There are a few quirks that prompt me to leave just four stars. I'm well versed in spa experiences all over the country and hope my comments are helpful. First quirk: Odd two hour limit. If your time enjoying the spa amenities exceeds two hours (either before or after your treatment) you will be charged $30 an hour. I've never seen this rule at any other spa I've been to. Watching the clock does not lend itself to relaxation . Treatments are expensive and this feels like a bit of a money grab. Second quirk- limited hours. This spa is not open on Monday and Tuesday. I found out today the spa doesn't open until 11am on Thursdays (the time of my scheduled appointment). I arrived a little after 10am with a plan to use the hot tub and steam room before my facial. (With that two hour limit in mind). Instead I sat on a step outside. They did open the doors at 10:25. I suggest installing a couple benches outside the entrance. I'm not used to a spa opening so late in the day. I prefer not to use a hot tub or steam after a facial. I like the wonderful products to stay put on my face. Third quirk: It is 2026. Please set up online booking vs the only other option: calling to book services. Please, please, please make this happen! Fourth quirk- consider providing a bowl of apples (or other fruit option) in addition to the complementary Nature Valley bar. Today's bar had 18g carbs 9 g of sugar. Not a healthy choice for people watching their A1C. Note- there are a couple options for purchase and a drink menu available. Loved- the water, coffee, and tea station. Loved- the comfy spa robe and plush towels. Loved- the clean, relaxing, well appointed facilities. Well done! Loved- the entire team is extremely helpful and friendly. A million stars go to Pamela for an amazing hot stone massage and Casie for an incredible facial! These ladies are both gifts to humanity and obviously love what they do. What a memorable, therapeutic, beautiful experience. Thank you both! Loved- Eminence Products are THE best and used for their facials. I appreciated the product recommendations.

Terrible customer service from the front desk. Once you get to the massage, the massage therapists…read moreare wonderful and the appointment is very relaxing. Spa is beautiful. I wish the front desk was friendly, then I would think about coming back.

Lovely setting, but the price is a whopper. Especially since there aren't the traditional nice spa…read moreinclusions like a sauna/hot tub or steam shower. It does look like there may be a heated pool that you have access to if you book two services, but that would be a $450+ way to get some pool access. Regardless, it's fun to come here occasionally!

I loved my massage therapist- what a treat to be able to get a massage and stay at the Inn. It was…read morea belated birthday present to myself, I hope to be back soon

From start to finish, this was one of the best spa experiences I have ever had. If you get a facial…read morerequest Janine.

I came here a while ago. The front desk receptionist was rude and snooty until it was time to tip,…read moreand the masseuse almost forgot my arm, and I had to remind her.

I popped in on a whim to see about getting my eyebrows waxed. Despite being busy, they managed to…read moresqueeze me in. Indigo was AMAZING and to the time to get to know what I wanted. She was easy going and educated me on some of the great products they offer. This place had a welcoming feel and even better service.

Still going strong! Samantha always does such a good job. Not really a high maintenance type of…read moregirl but my field of work destroys my hands. She always brings them back to life!

I strolled in this place just because the name caught me. I had to know what was inside lol ! Glad…read moreI did , lots of great local jewelry, bath soaks , etc . They've got a whole menu of offerings here from bath soaks to reiki and massage . This entire shopping center is my vibe . Perfect location for a wellness spa . Love love love

I love this place. I always get a soak and pair it with a massage when I need to treat myself. I go…read moreto another place in town for a bodywork massage, not to say they don't have capable masseuses here -- it just isn't my preference. I am a transplant from NYC so my price standards may be a bit different, but the cost of their amenities are super fair and affordable.

Great experience here. We booked a couples massage and it was a very pleasant experience. Relaxing…read moreand welcoming environment. Thank you!

Absolutely wonderful massage experience. My wife and I went for 1 hour massage treatments and both…read morehad a wonderful result. The therapists were highly skilled and VERY thorough. The facility is beautiful, quiet, clean and comfortable. Highly recommended.

I've been going for the IR sauna. Absolutely amazing staff, and love the peace of sweating in…read moresilence . Went to a gym sauna today... Yeah gross. Love this place and highly recommend!

I've been a client at Lumen Optimal Wellness in Albuquerque for the past 10 months. A close friend…read morerecommended Lumen knowing I've had chronic muscle and back pain for years. WOW! - Finally, I have found relief through PEMF and massage therapy at Lumen Optimal! Everything about the facility (including the staff) is highly professional, friendly, efficient and comforting. I highly recommend checking out all the many modalities available (No obligation free tour really tells the story). Barbara N