Called in a service request. I live in Clayton. Bay Alarm came right away. Terrence came . He was…read moreawesome! I needed a panel changed. He did it in no time. Very knowledgeable, and very professional. He was also very personable, as well. He liked my very loud birds..lol. Hope they didn't disturb him too much. Very reasonable for what I got replaced that day. Please thank him. He is an asset to your company. A+ customer service!

Good stuff: * The basic security works…read more * They were willing to work with and upgrade an existing wired security solution, adding wireless gadgets on as needed. * There's an iPhone/Siri integration to arm and disarm. Bad stuff: * We asked the installer to install a Verizon modem due to coverage in our area, but they installed an AT&T modem without telling us. This caused a lot of intermittent reliability problems and was costly to diagnose and fix. They weren't willing to give us a discount on the repairs even though it was their fault, since we didn't notice problems within 10 days of the install. * Every time we issue a Siri voice command to arm away, it times out (though it usually works, it's just hard to tell whether it worked.) * The app is very slow. Note that we have about 20 sensors, so it could be related to the amount.

We had a power outage and our cameras have stopped recording. I have been trying to coordinate a…read moreservice call with them through their extended warranty and have had no luck for 10 days now. I had a phone call with one tech who logged on to my computer remotely, then figured out that they could not fix the problem. Now I am waiting for a physical person to show up, after being promised that, and they have not scheduled anyone and I have not gotten any response to my email. We spoke on Thursday, they said "We will try and have someone out tomorrow". It's now Wednesday and radio silence.

I asked this company to check the defunct HD on my relatively new CCTV. They said they don't work…read moreon systems they didn't install. They said they would sell me a new system. The cost for a new system was in the thousands. I called a computer repair company in Walnut Creek. They replaced the defective CCTV HD with a much greater capacity industrial quality CCTV HD in a matter of minutes! Cost of the industrial quality CCTV HD (4 times larger capacity than the original HD) was $150.00!!! Works great !!!

ASI upgraded our outdated 1989 security system with current technology, reusing existing components…read morewhere possible. The upgrade was executed with precision, expediency, and at a fair price. We wholeheartedly endorse ASI for all security requirements due to their outstanding workmanship, attention to detail, and professionalism exhibited by Robert and his team.

Robert, the owner of this company and the person who came out to our home to service our burglar…read morealarm, was very friendly, professional, and extremely knowledgeable about our situation and burglar alarms in general. He knew everything there was to know about our system even though his company didn't install it and may not typically install that brand, and he made short work out of fixing our issue, even though other companies I called would not deal with it. The company that originally installed our system is now out of business so I am so glad I found ASI Alarm - they will definitely be our go-to resource for this alarm and any other alarm needs we may have in the future. I could not have been more pleased!

Marina Axline. Travel Advisor (CTA), is an absolue rock star. I would like to express my since…read moregratitude for her help with my travel arrangements for a Disney cruise for my grandson and other family members. Her attention to detail, professionalism and patience was very much appreciated. I cannot thank her enough. I will not hesitate recommeding her to others. BIG HUG Rose Whigham

I come here often to take care of our DMV needs and this location, the staff are friendly and…read morewelcoming. The lady who greets you as you come in is nice and always pleasant. I had a to take care of a couple of things on 7/24/26 and when I called a day prior to ask what I can expect and the cost, I spoke to David who was very knowledgeable, told me exactly what to expect and all the forms I needed to fill out when I do come in and also he let me know what I needed to bring to the office. And when we finally did come in, we did have to fill out a few paperwork, it got kind of confusing but Andy who took care of us was very patient and very knowledgeable too on the signatures and info we missed on the paperwork. I appreciate his help that day to make sure our visit went through smoothly and that it was done right. Thank you so much Andy, for making it so simple and painless.

FREEOM ALARM, INC. DESERVES 1,0000 STARS FOR PROFESSIOSALISM, CUSTOMER SERVICE, PUCTUALITY,…read moreINTEGRITY, AND HEART! It is with awe struck tears flowing down my face that I am writing this review! I am a born again Christian who prays about everything. I am, also, a widow who depends upon Jesus for my every need. A year ago my alarm system of 20 years stared giving me issues. The alarm company I use said it was time for a new system. I ordered the one that they recommended and they installed it. Recently I began having issues with one of my sensors. I changed the battery as instructed. A week later, that same sensor started setting off my alarm at all hours of the day and night. I called my alarm company and was told that it would cost me a good amount of money to have them run a diagnostic and fix it; but that it would be money well spent or I could discontinue to use their services. I was shocked and heartbroken. I felt abandoned. I tried calling three different times over a course of about ten days. I just wanted to ask them if they thought I might be able to order a new sensor and change it myself or if they thought it was a faulty system that I should return to Amazon. My calls have still not been returned. So Thursday night I took this problem to Jesus in prayer. He led me to google "Christian Family Owned Alarm Companies in Antioch". I didn't even know there was such a thing. However, when I plugged that in, Freedom Alarm Company popped up. The reviews were amazing! On Friday I called Freedom Alarm Company to get a quote from them . I was pleasantly surprised that within moments James called me back. He patiently listened to my story, was so kind and friendly, asked me questions about my system, had me send him pictures, and then said, "I have been in this business for 26 years. and I am not familiar with this system. Let me just come and take a look at it and see what we can do. If its an easy fix, we'll just take care of it for you." We scheduled for him to come the next morning, which is now Saturday. He arrived on time, looked at my panel, looked at the sensor, and within moments, he had figured out the problem and explained it to me. He decided to put another set of new batteries in, and fixed the sensor case using tape on the inside to give it a snugger fit. He, also, spotted the loose sensor on my sliding door and quickly did the same. As I reached for my purse to pay him, He said, "No, I am not taking any money. This took me no time at all. It was an easy fix." I tried to insist. I said, "Let me pay you for your time. This is Saturday. You took the time to come and I am not even a paying customer of yours. You spent your gas to get here." He looked at me kindly but firmly and said, "I am not billing you for this. I do not want your money. I do not need your money." That is when the tears started. I knew in that moment that one more time in my life Jesus had indeed shown Himself strong on my behalf over this challenging situation when He led me to FREEDOM ALARM. I asked if I could at least pray with Him. I prayed a blessing over this man's life. Then I asked him, "What makes you do this? Why are you so kind?" He answered with joy and a smile on HIs face, "I lost my dad several years ago. My mom is alone. I try and treat people the way I want to be treated...the way I want people to treat my mom." As I shut the door after him I couldn't stop crying. I thought, 'Was that an angel in disguise?' However, I then remembered all of the amazing reviews I had read, so I know James is a real human being. He just happens to be an extraordinary man with a huge heart; and God uses Him in extraordinary ways to be a blessing to the world around Him. Moving forward I will be highly recommending Freedom Alarm to everyone looking for an alarm company or anyone who has any alarm repair needs. When the time comes for me to get another alarm, I will be reaching out to Freedom Alarm. JAMES 1:27 - PURE RELEGION AND UNDEFILED BEFORE GOD AND THE FATHER IS THIS, TO VISIT THE FATHERLESS AND WIDOWS IN THEIR AFFLICTION, AND TO KEEP HMSELF UNSPOTTED FROM THE WORLD.

I make sure to read all the Yelp reviews and get recommendations from friends I trust before I even…read morechoose a business. I read how James would show up at the house when an alarm was tripped and that he always carries. I said THAT is the man I want- someone who stands behind his business and brave! Also one of my close friends who I trust her opinion highly had recommended James as a business and personally knows him and gave high praises for his integrity and as a person! So I was feeling good about my choice and he followed through! I like that he was willing to help anytime you need him to just call him! I believe in layers of security for my house. He thinks a lot like I do and he will best tell you what is best for your particular house and situation which is great. Took a lot of work, but I feel better that it is done. I like the night vision with the alarms and the very clear pictures. I had other cameras before which can be grainy or blurry but these pictures are very clear. I like the panoramic views too which cover a lot. Better to have someone local as your alarm company as well and have a relationship with the local police. Very professional and one of the good guys! He goes above and beyond which is my criteria in giving 5 stars to the best! I liked how he also cleaned up all my other wires, cleaned up after himself, made it look pleasing to the eye, etc. Nice assistant as well and very polite. So, a solidly good company with lots of integrity which is so important in the security field and in today's world. I support local businesses and this is one I would stand behind especially for something so important as your family's security! Did a phenomenal job!

I needed a tech to visit a remote site and replace a vandalized camera. They arrived on time,…read morereplaced it quickly and communicated throughout the whole process. It saved me a trip! Thanks guys!

I just had my ADT Security System hooked up and I'm really happy with it, Joffre was professional…read morethrough out the process. Want to recognize Bryce the installer, stand up guy and does a clean job. If your looking for a Home Security, Joffre is your man.

I had a really meaningful experience with Terry at the Comcast store at The Veranda in Concord, CA…read more I came in after my dad had just passed away to cancel his account and set up a new plan for myself. Terry was incredibly helpful throughout the entire process, and he showed genuine compassion when I explained the situation. That kind of understanding during a difficult time meant a lot more than I can properly put into words. He did mention a few additional deals that were actually very good, but what stood out was that he wasn't pushy at all. He respected the situation I was in and focused on helping me get exactly what I needed without any pressure. In the end, he set me up with the best plan tailored to me and my family. His professionalism, kindness, and patience made a hard day a little easier to get through. Terry truly went above and beyond and deserves a raise and a promotion. I'm very grateful for his help and would highly recommend him to anyone.

A manager name BIANCA . jSuggested that we should cancel the internet service that we just had it…read moreinstalled 2 days ago.. Poor commuinications and extremely rude for asking billing mistake, unwilling to solve the issues and tell us we should cancel the service. All and all, she is not qualify to be a manager due to lack of communications and poor customers szervice.

Another good experience with First Tech Networks and John Jiang…read more He installed a Doorbird entry system for us a few years ago and it was malfunctioning. John responded to my emails on a Sunday evening and he even power-cycled the system for us, which temporarily restored functionality. John contacted Doorbird on our behalf; happily, Doorbird were able to make a remote fix for us.

Well, what can I say other than WOW. John installed outside cameras about 9 years ago. Today he…read moreupgraded our system. He told me it would be so much better because day and night would be in color meaning nigh time would be much clearer. I believed him but I was skeptical. WOW was he right. John is HONEST, RELIABLE, AND makes absolutely sure you want to make changes AND makes absolutely sure you are happy with results. Thank you so much John.