I have a 2017 Sierra Denali that I brought in for a new transmission in June. There was nothing…read morewrong with the rest of the truck, it just needed a new transmission that costed $8,700.00. After picking it up it was worse than the old one. My suspension system light came on. They told me it would be $3,000 to fix. I checked the wire and it was unplugged. Since then I brought it back to have the transmission looked at since I had a warranty. We'll they said there is nothing wrong and it needs a computer update and now a motor mount. They didn't catch on the initial visit. We'll I brought it in to have the motor mount and computer update done. The next day my steering was tight and I found ball bearing on my floor. They had to take apart the steering shaft to get to the motor mount. And now my steering is messed up and they are saying I have to pay for it now. There was nothing wrong with it before and they are refusing to help me out since my extended warranty wont pay for the part. At first they told me the bearings cant be repaired and the part is 1700 dollars. Now they called back and said the part can be fixed but they want $475 to do it. I feel that because I have an extended warranty they are trying to take advantage of me and my warranty and I dont think I should have to pay for something they messed up. Side note: the whole service shop employees switched places with another dealership. I wonder how often they do this.

I was originally quoted for a total engine repair at 8K and it would take 2 weeks. After a change…read moreof management and some staff, the number ballooned to over 11K. I called 3 weeks later and was told the engine was backordered. I did not receive any updates and I had to initiate any conversation. The engine was completed two months later but a check engine light turned on when I drove off the lot. After admitting the purge pump failed somehow while on their lot waiting for the engine replacement, I was told by the manager tough luck and it'll be another top market repair. Be prepared no communication, no accountability, and to be nickled and dimed.  I was laughed at when I said I'd share my experience online. Avoid.

This was my first *official* experience with a used car dealership and I have to say it was…read moreamazing. As a young women shopping for my first car, not knowing much, their respect and kindness blew me away. Everyone who worked here struck me as honest and genuine people who weren't trying to pass one over on me, they were so helpful and patient, charming and welcoming but not so much so that you can tell it's fake. The Y2K car I bought was in excellent condition, I've put 2k+ miles on it in the first month of having it and it's holding up great.... as it should. Buy your car here whether they have the car you want or not!!

They are really honest and really nice and really really easy to work with I really recommend this…read moreplace to anyone that's looking for affordable cars and that are on a budget

This place is more than AWFUL!! Mark is a liar and doesn't remember things he tells his customers…read more He's had my deposit for a month and still I have no car!! He lied about not having the funding from the bank yet, which I called them and he received the funding and the title days after I gave the deposit. A month later and I still have no car!! And he will not give me a refund of my $2000 deposit!! DO NOT COME HERE TO BUY A CAR!!! UPDATE: after calling the AG Office and my lawyer, miraculously my car was registered and is ready to be picked up today! UPDATE TO MY PREVIOUS UPDATE: I get here an hour after I told them I'd be here and my car still isn't ready.... this place is GARBAGE!!!!! DO NOT BUY A CAR FROM HERE!!! Text messages below are from Joe this is how they speak to customers!!

For customers service and generosity I say yes... ‍‍... customer service for I walk in... they…read morestill saw me and made an appointment with me,.... All I know I had gotten the loan and the car ... but I couldn't go pick it up... I had obligations... that was important

2/17/2026, 1:30 pm. Drove to Mastria KIA to make an…read moreappointment for an antitheft device to be installed per a recall notice sent from KIA. The service tech at the desk stated that he (KIA?) doesn't recommend the install. Apparently if one loses the key to the vehicle, not only the key but also the entire ignition has to be replaced at total cost to the customer. I also stated that my backup camera just stopped working. Mastria KIA also handled that recall on 9/4/2024 by looking at the camera and since it was working documented that the "fix" was completed, with no repair or replacement done. Since I made the recall appointment back then, the problem and cost is now mine. Some thoughts: 1-Take the vehicle to the dealer AFTER the failure to ensure KIA will fix the problem by installing a replacement part. Look for an expiration date on the recall and have it serviced before that time regardless of the part status. 2-The antitheft device install appears to be a way for KIA to make money for their inept manufacturing or Mastria KIA simply doesn't want to do vehicle recalls. 3-The 2019 Sorento hasn't issued an extended warranty on its Theta 2 engine. Hyundai did on their cars. Buyers might be better off with Hyundai rather then KIA vehicles. 4-The front desk service tech made me feel like I was looking for a handout rather than reacting to KIAs recall notices sent to my mailing address. Caring about my vehicle is an apparent liability at Mastria KIA.

They sink go in to buy a car run around all day to banks and insurance. At the end of the day they…read moredidn't have the title to the car they wanted to sell me. The financial lady is very noses and want to know your finances on how much your interest was. They suck

Not your typical car dealership. No pressure from anyone. The salesperson (Jay) was extremely…read moreknowledgeable and has a very pleasant personality. The manager Chris was awesome also as well as the Financial Manager. I will recommend this dealership to others. Hoping my experience will be similar with the Service Department.

I clearly stated that I wanted to buy a car with no accidents. I test drove a car, got the…read morefinances to buy the car, insured the car and then, at the signing I was given the car fax and it was in an accident. I then drove another car and the salesman made an agreement with me on a price. At the signing he charged me $500 more than our verbal agreement. I would never trust them again or buy a car from them. Stay away from them!

Deserves 0 stars. Service Department sucks, do not recommend unless you want upsells with crappy…read morecustomer service.

My wife & I just leased our third CX-5 and our first from Alden Mazda. If we were not new to the…read morearea, we would have leased all three vehicles from them. From my perspective (that of someone who has easily leased 25 new cars), the honest and excellent professionals at Alden Mazda represent the gold standard prototype of how a dealership should be run. They respect your time (how refreshing!) are honest & transparent in their presentation of figures and are also just really nice, real people. We dealt with Richard (Sales Manager), Andrew (Sales Consultant) and Amy (Finance Manager). All three were absolutely fantastic. I would say this is definitely in the running for "the best car buying/leasing experience that I've ever encountered." We will be back and will happily refer any friends & family who might be in the market. D. Cooper

Haven't been here in a few years...moved out of state. I'm back now and walked in the door looking…read moreto have 2 BMW key fob batteries replaced. The young man that took care of me had no idea I was a customer from the past. He said sure I can do that...he had his young son with him which I thought was cool...probably school vacation. He fixed both and said you're all set...I said how much he said just use us again. I then told him I was a past customer since probably 2010! Looks like they'll be getting my business again! Thank you so much for bailing me out!!!

I had a vehicle emergency today and I am from out of state , just moved here I pulled into Motor…read moreCars International and they helped me out even though they were soon to close for the day ! I can't even explain how kind and caring everyone is here . I will be telling everyone I know at my new job with the public ...how great this place is . 5 STARS across the board!!!!!... Thankyou David and staff .

In my family, there have been many vehicles purchased here. As well as service. You are always…read moregreeted by smiles and a low pressure staff. The service department is top notch and they have reasonable prices for excellent customer service and top rated work. Thank you!

Brought in my Ford F250 20 an oil service and I gave two additional notes that I wanted to have…read morethem check leak and my sensor. I couldn't get them to give me a proper estimate quote for over a week. Finally, the customer service representative Stephanie hand wrote something out. She marked things off as done, which were not done I never received a phone call in a timely manner from them. Only received emails in the late afternoon hours. It came back and said they had additional recommendations to do for work front and rear shocks and rear brakes pads and rotors when I asked to see visual aids of these things they couldn't have been bothered to actually take a picture in a video to show me what was going on After 7+ days I went to go pick the vehicle up. It wasn't even in walking distance and I'm looking around and I said the not out here and they're like oh it's in the back you have to go walk and get it yourself and I've been going to wear him for basic maintenance for 10 years. Not mention, I am the definition of a one man band at work so leaving my place of business to go pick up and drop off a vehicle. I have to move to do so. I can't even get them to give me a loaner car to get.