Horrible customer service. Only interested interested in charging excessive service fees.read more

Cal-Staic Security System is the security company that we use to help us protect our home. I really…read morecan't say enough good things about them. They are trustworthy, competent and the staff is extremely helpful and friendly! We received an alert that our battery was low. They called and the technician was at our home within the day to replace it. We are very comfortable leaving our home knowing that it's in the hands of Cal-Staic Security System. We recommend them to all of our friends

He took the time to measure everything to make sure it was exactly how I would want it and then…read moreconfirmed with me prior to drilling any holes or damaging any drywall. Made great recommendations for when I wasn't sure. The prices are great and you get a great quality service, exactly how you want it.

Amazing service, on time and made sure that everything looked good with me prior to hanging the tv.read more

These guys are the absolute best. Fair, knowledgeable, efficient, and respectful. Paul and his…read moreteam are great at what they do. I couldn't recommend them enough, they made my experience a breeze, and I was impressed by their professionalism. A+

Paul from protection alarms assisted me. He answered all of my questions thoroughly. He is very…read moreknowledgeable and genuinely cares about his clients . Call him if you need an alarm system

I decided I needed to up my security game and after the house I just moved out of was burglarized…read moretwice - once by way of a brick thrown through the window while I was home. This left me shaken up. I spoke with several other companies and then Vernon came out. I can say that immediately you feel safe in his presence and it's very clear he cares about ensuring people are safe and FEEL safe in their homes. He is a former cop and it shows. He is someone with the experience and instincts to really understand safety and that was very apparent in our conversations. He's not a salesman - he's a security expert who knows what you need and is honest and direct. He didn't try to upsell me on excessive unnecessary items like other companies. He asked about my goals and truly sought to understand exactly what I wanted before giving his suggestions. I asked tons of questions which he answered thoroughly and patiently. The best part about the experience was he could instantly tell I was shaken up from a previous incident and was so compassionate while still being direct. He talked to me about how to keep myself safe in case of another break-in given the layout of the new house and improve overall house safety in other ways. He even noticed the doors weren't installed correctly and missing tiny parts that make a door super easy to kick in. You don't always get more bang for your buck and it's definitely much more expensive than a DIY Google Nest self install, but I will sleep better at night knowing I got the true expert advice I needed to keep myself and my home safe. Due to the permitting system in the area and the issues with the owner of the house I lease there may be issues with getting one feature but I am going very out of my way to find a way to get what he thinks I need. So glad I made that last call to APS.

We had an issue with our alarm and Aaron came out personally to handle it. It was an issue with a…read moremotion detector and while he was here he helped us add some codes to our alarm and answered a bunch of questions for us. Great service! This type of personalized service is why we switched from ADT to APS! Many thanks to Aaron!

Great experience with this company. The cameras were installed quickly and he arrived exactly when…read morehe said he would. One of the cameras turned out to be defective from the manufacturer, but he handled it immediately and came back within four days to replace it. Very professional, responsive, and easy to work with. It's nice to find someone who stands behind their work. I'd definitely recommend him for security camera installation.

We couldn't be happier with our new security surveillance system! The installation team was…read morepunctual, friendly, and very professional. They did a great job setting everything up and hiding wires neatly. They also went above and beyond with recommendations and tips on other projects I have in mind saving me money. They answered all of our questions and made sure we were comfortable before leaving. The quality of the cameras is great, and the added peace of mind is priceless. Highly recommend their services!

Dave Smiley is the most reliable, trusting, helpful security company owner. He goes beyond the call…read moreof duty to make you feel safe. trust in this business and you won't regret it.

Grant and Matt were the perfect duo to make our home security dreams come true. Great…read morecommunication, deals and efficiency from start to finish. Matt installed our cameras, sensors and control panel in the best places possible to match our home aesthetic and ensure the best function. We are so happy with our choice of having ADT protect our home instead of trying to do it ourselves with other equipment. I love that I can text them even weeks after installation with any questions. Would recommend to everyone!

I have used Valley Alarm for yours. Recently had problems with it and they came out at a reasonable…read moretime and fixed it. The serviceman was knowledgeable, kind and fixed the problem within a few hours. So happy for Valley Alarm being so professional and prompt!

We've been a customer of PV Security for decades, which was bought by Valley Alarm and absorbed…read moreinto their system years ago. Had assumed all these years that our house security was adequate but recently was horrified to experience that it very much was not, and more importantly, that the folks at Valley Alarm were not trained properly, made a ton of mistakes, and made for a very stressful holiday. The day before Thanksgiving, we received text alerts of a burglary - nothing else. No idea if this was a fake text or anything, as it provided minimal information (the title: BURGLARY) . Everything that transpired after was across the board an extremely negative experience: 1. I had to call Valley Alarm to get more info. Each time I called, I was on hold for at least five minutes - terrifying when you've just received a text saying BURGLARY. To add insult to injury, the hold music is an advertisement for VA saying that "agents will be on the phone in seconds." 2. I spoke to multiple agents, and none provided sufficient information or answer any of my questions adequately in a way that would reassure me. 3. Horrifyingly, I had to be the one to tell VA to CALL THE POLICE. They were supposed to have called me first, and immediately dispatched the police. Neither happened. In fact, when I called the first time, the agent was a very blase "oh, do you want us to call the police?" Uh YES. And then once that happened, they provided zero follow up information. I eventually found it easier to call my police station directly, and speak to the police via my neighbors. 4. ALL OF THIS WAS A FALSE ALARM. Valley Alarm NEVER provided an explanation of why we had received an alarm. The neighbors never heard the alarm, and when we had someone check the house, there was no sign of anything amiss. 5. After all of this (and before we were able to have someone enter our house) I called VA repeatedly to make sure that our alarm system was still actively armed. Every person gave me a non-answer in the form of double negatives: "well, if nobody has gone in to disarm the alarm, we can only assume it is still armed." Not only was this absolutely not reassuring, and felt like they were hedging their bets, it turned out to be completely incorrect - they just straight up had no way to tell, blaming us for having an old system (which they had never told us to change) and for not performing routine checks (which they had never told us to do). 6. 3x I had their "service technicians" call me to "provide more info" because the agents at the call center were proving to be completely useless. The first time a technician called, she literally started the phone conversation with "what do you want." I was never assured that our house was okay and that the alarm system was still working because none of these agents or technicians could provide straightforward information. I am just horrified with how badly this entire experience went across the board. Valley Alarm has admitted that there was a lot of human error after they looked into this experience, and I have never been more certain or faster in changing companies. I have a new system that provides me with way more information, and doesn't keep me on hold to speak to an agent. Absolutely stay away from Valley Alarm.

You can expect excellent products with most professional installation from Los Angeles CCTV. I…read morewanted the best, and happy I called them.

Los Angeles CCTV Security Cameras, installed a complete new system in our multi family building…read morealong the coast. There are plenty of complications, 4 stories tall, older building, multiple entrances, bad weather, etc. but the install was flawless and done on time as promised. The installer worked very clean and always left the job site as he found it. The camera images are shockingly clear, you can zoom in so close that you could see if they have food in their teeth. In summary... high quality equipment-professional installation-completed on time-very fair price-no surprises.