very-very rude office personnel...specially receptionist…read moreafter complaining to manager ..(also) rude she disclosed that her personnel have done what they're suppose to do.. EVEN THE INSURANCE AGENT was surprised of the conversation.. complained to main office.....they gave me an apology...but won't inform me of outcome -------it becomes an internal issue GOOD LUCK

Horrible service. The Representatives are rude. Membership is expensive. Takes forever to get help…read more Police had to call another tow truck company because AAA was taking so long to respond to a call. Price of everything keeps going up but quality of service keeps getting worse! I will never use them again!

Kelly helped to plan my recent adventure to Alaska. She recommended the perfect cruise line (for…read moreme), discussed a variety of excursions, shared updates, and arranged several "freebies " and upgrades. I most appreciated her timely email and/or phone responses. I absolutely recommend Travel by Kelly when you're thinking about your next trip!

Very knowledgeable about the Caribbean, Mexico and the world. She is open and stir you in the right…read moredirection. She prequalified to ensure that I chose the right resort I love her

Absolutely, the worst. Beware of Kathleen. She told my husband she always has a problem with…read moreF**king greenhorns. My husband is a natural-born citizen. She made our trip stressful before, during, and after. She kept asking for more money even when paid in full.

Hands down best travel agent you will ever hire. Kathleen has gone over and beyond, when we booked…read moreour Disney vacation and the Disney screwed up our room, we called her and within an hour we not only had everything fixed but had an upgrade to a suite. Then when we wanted to extend our stay she made all the arrangements with the hotel and flights. Thank you for making our Disney vacation perfect and stress free after all vacation is to relax not to stress.

Based on the recommendation of a family member we turned to Kelly to help us plan a last minute…read morevacation to celebrate our 5 year anniversary. With less than a month to plan, Kelly coordinated the perfect vacation at a great price. We gave Kelly super vague details of what we were looking for and somehow she helped this extremely indecisive couple make a timely decision. We booked at Atelier, a new all inclusive in Playa Mujeres. We couldn't have been happier with our stay, it was fresh, modern and had a great vibe! Kelly captured exactly what we wanted from the limited information we gave her. The night before our flight to Mexico, I realized I had in error provided incorrect information to Kelly for part of our booking. In a panic I texted Kelly at 10p and she sprung into action, contacting the airline and getting everything sorted out so we could have a stress free travel day. Between the amazing trip and amazing service, we without hesitation recommend Kelly!

Kelly Reeve Furtado planned an awesome trip for us in celebration of my 50th birthday! We stayed at…read morethe Margaritaville Resort on Hollywood Beach and attended a Miami Dolphins game. She took care of all of our travel plans including recommendations!! What a great trip!!! Kelly took the stress of planning the trip away and saved us some money in the process. She also got us a beautiful ocean view. 5 STARS for Kelly and Anchors Away Travel!!!

Paula planned a wonderful trip to Germany for us. It was my husband's first time traveling to…read moreEurope and he was a little bit nervous, but she took care of every detail. We had excellent flights, stayed at wonderful hotels and went on terrific tours. I would highly recommend Detailed Destinations when planning your next trip!

Sherri at Detailed Destinations helped us plan a vacation trip with our granddaughter. Sherri…read morelistened to our interests and budget. She guided us through a selection of resorts and locations, letting us review pros and cons. After making plans she made all arrangements flights, transportation to resort, and custom forms. Any questions ,there were a few, she answered promptly. Thank you Sherri and Detailed Destinations!

It was anything but an enchanted memory .We booked a family cruise for 13 people on Royal Caribbean…read more.We had many issues on board with false charges and denial of prepaid services. After returning home we informed enchanted memories and was told to fight all charges with our bank and RCC which we did and spent hours and hours building a case.Enchanted memories was unable to provide us with any receipts or documentation to help support our case and RCC would only provide a final onboard statement which was basically a grand total so all that was offered . We asked to meet with Vince to discuss this problem and instead Marie came, her suggestions actually worsened the problem , we asked for an additional meet to provide them more additional information that we have. Thay have basically blown us off. Their answer to a Customer who spent 30K through their business was to offer a $200 credit towards the next trip we book through them as if we would actually use them again. Do yourself a favor. Book a cruise yourself stay away from Enchanted memories

I'm struggling to write this review. There were a lot of great things about the trip (and…read moreaccommodations) and a lot of things that were beyond what the travel agency had any control to fix (delayed flights). And then there were things I just didn't understand the rationale and (my fault) didn't question it. We also typically don't work with travel agencies so for my immediate family it was a very steep learning curve to know what questions to ask, (or when they needed to be informed of things if travel logistics changed.) Very thankful for the agency setting up the courier vans for our family of 8, this was something I definitely appreciated them coordinating a lot. The hotel choices overall were great (Catania and Taormina high marks). Hotel in Caltigirone was good too, great breakfast spread. The Positano hotel was ok, it advertised a fitness center but we were told none existed and the tennis court was overrun with weeds. In hindsight, if I fly with my elderly father again to Positano, we will need the agency (any agency) to understand hotels with lots of stairs are difficult - this was also something I didn't realize was even a problem until we were at the property overseas and also seeing during the trip how he was having a hard time with stairs. The private tour through Positano was **great**, the driver would drop us off, we would shop and eat then get back on the bus. The agency team and our in country contacts overall were really great to work with, very patient with my core family and very understanding and accommodating when we had to make adjustments to the scheduled plan (ie teenagers shouldn't go to a winery, cancelling a boat tour because it would be too much for my kids and father to endure, etc.). They were super on the spot finding my father, brother and SIL another hotel because the one that was initially booked didn't look like the pictures (and was extremely sketchy and my dad didn't feel comfortable being there. Also I heard the staff was extremely unhelpful). I would expect the agency's in country team view the properties themselves if it's going to be on the list of recommendations, and not go by the hotel website pictures. What I didn't appreciate was 3 flights to get to our destination from my point of origin. In my own searches we could have gotten there with two flights on my airline of choice and it baffles me why the agency made these choices. It was $2,200 more on an airline that was absolutely terrible and 3 of my flights were late throughout the trip. But again (my fault) I didn't look closely enough and didn't speak up until it was too late. Next time I will book my own flights. I didn't realize I needed to scrutinize the itinerary so much overall, but my experience travel agencies is very limited so this may be standard practice or expectation of customers. I don't know if this was in control of the agency or not but it seemed odd we had to fly to Rome in order to get to Naples from Catania. It might be there are no direct flights anywhere offered, however we lost half a day traveling and flight delays caused a lot of stress for my family because we were literally sprinting through Rome's airport to make our connecting flight. Overall, they were really great helping us with ground logistics, very patient with us, very accommodating when we had to change last minute and for the most part the hotels were solid choices. My 4 star ranking is due to the 3 flights to and from Europe. Next time I will book my own flights but would consider using them to book hotels and ground transport.

Yes, I know what you're saying: "Why do I need a travel agent when I can do everything on-line?"…read moreWell, the reason is sometimes we all get weary of living in a world with less and less actual human contact. Couple that with the need at times to deal with someone who has a particular expertise. Enter travel agent, company owner Maria Carpentier. Maria has been in the travel business for at least 30 years and really can help you design that special vacation, honeymoon, cruise, family reunion, whatever. Years ago I went to Atwood Travel for help with my first trip to Italy. Everything from my flight, to my hotels, to rental car, to recommendations for restaurants, shopping and everything else was taken care of and perfect. I have also gotten excellent assistance with trips to the Caribbean. I have been relying on Atwood Travel's experience and ideas for vacations ever since. Let Maria do the research for you relying on her years in the field and having sent hundreds and hundreds of people all over the globe. She is super-nice, honest, incredibly organized and efficient and great at what she does. Give her a call and you can definitely start relaxing even before being on your actual vacation.

I'm usually a DIY kind of guy. "Why do I need a travel agent?", I thought. "I can do it myself", I…read moresaid to myself. It was at the recommendation of a friend that I contacted Danielle and I am so glad I did. She's extremely knowledgeable and professional and made the process easy of booking a dream vacation easy. When an issue came up (none of which was her fault or in her control) she took charge and got it resolved. She worked with the hotels and airlines and provided us detailed options and updates. It took so much stress off our shoulders. I can't recommend Dream Destinations by Danielle any more highly. She's amazing. A+