The vallet service here was great! This young gentleman named Zach was quick to help us. He even…read moregave us dinner recommendations. Would highly recommend. Nice efficient service

Love this hotel! So…read moreI've stayed here before this visit. When I arrived, I went up to the concierge lounge for a snack. When I arrived, the concierge remember me (and my son) from our visit last year. That impressed me! The room was comfortable as always. It was also large and comfortable. This hotel has one of the best fitness centers that I've ever had at a hotel. Only a few very high-end hotels have ever come close. The property is also in close proximity to tons of attractions for the kiddos. Love the property and the staff are awesome. Will definitely be back again!

The rooms were nicely sized and very clean. The hotel is also less than a 15-minute walk from the…read moreparks, which made it super convenient for our trip. The reason I'm leaving 5 stars, though, is because of Karin who works at the bar/restaurant. She was so sweet, welcoming, and wonderful throughout our stay. We enjoyed happy hour at the bar and had such a great time because of her hospitality. Also, the wings were hands down the best wings I have ever had! Overall, we had an amazing experience and would absolutely stay here again.

I stayed at Hotel Indigo by IHG for the first time and was quite disappointed with both the…read morecustomer service and overall experience. The hotel itself feels a bit dated and could use some updates, but honestly, a room is a room--it serves its purpose. My main issue was the lack of communication and professionalism from the staff throughout my stay. For context, I am an IHG Platinum member. One of the benefits of Platinum status is eligibility for early check-in and room upgrades, both of which are subject to availability. I travel frequently and completely understand that these perks are never guaranteed. However, based on my experience and recommendations from hotel staff at other properties, I typically call the night before arrival to request that a note be added to my reservation regarding an early check-in request. The night before my arrival, I called the hotel and spoke with a front desk employee named Daisy. I politely asked if she could add a note to my reservation requesting early check-in. Her only response was, "Early check-in is subject to availability," which I already understood. What confused me was that she never asked for my name, confirmation number, or any information that would allow her to locate my reservation. When I pointed this out and asked how she could add a note without identifying my booking, she still refused to pull up my reservation. The call ended with no note added and a very poor impression of the hotel's customer service. The next morning, after landing around 7:00 AM, I called again hoping to speak with someone else. I was hoping to refresh before the rest of my day. This time I spoke with Elizabeth, who was much more helpful and was able to locate my reservation and add the note. I mentioned my experience from the previous evening, and her immediate response was, "Who said that?" I chose not to name anyone and simply explained what had happened. She told me she would do her best and said I should be able to get into a room around noon. Since I was already nearby, I slowly made my way to the hotel and arrived around 11:30 AM. Elizabeth was not there at the time, so I spoke with a male front desk employee and explained that I had been told a room would likely be available around noon. His immediate response was again, "Who said that?" It felt as though every staff member was more concerned with identifying who had provided information rather than helping the guest in front of them. The lack of communication between employees was becoming increasingly obvious. I then asked if I could at least begin the check-in process and park my car in the garage rather than continue occupying one of the check-in parking spaces. Only then did he ask for my reservation information. In my experience, most hotels are able to begin the check-in process even if the room is not quite ready. After parking and waiting a short while, Elizabeth returned around noon and was able to get me checked in. During check-in, I also requested a late checkout and was told that a 1:00 PM checkout had been approved. The communication issues continued the following day. My partner asked me to confirm our checkout time, so I stopped by the front desk. A male and female employee looked up my reservation and appeared confused, telling me there was no late checkout noted on the account. Once again, I had to explain that it had already been approved. And once again, I was asked who had approved it. Both employees then agreed to honor the 1:00 PM checkout. Even on the day of departure, the confusion persisted. While I was in the shower getting ready to leave, the room phone repeatedly rang. When I finally answered, a front desk employee asked whether I had a late checkout. I replied that I did. My entire stay felt like there was little to no communication between staff members. Every request seemed to require re-explaining the situation, and every interaction was met with questions about which employee had said what rather than a review of the reservation notes. As a loyal IHG member, this was one of the most frustrating hotel experiences I've had. Unfortunately, because of the poor communication and inconsistent customer service, I don't know if I would choose to stay at this property again.

Location, location, location So close we could easily go…read moreback to the room to refresh mid day Clean. Even a/c vents were cleaned twice while we were there. Breakfast: next door. Cafeteria style with different choices each day. Never had to sea h for a table and they will box food to go Beds and pillows were very comfortable Only complaint is the lighting. The furnishings are all dark and lights are low wattage We only heard outside noise during fireworks and checkout day because we were in the room later. Much quieter than most motels

You will not sleep past 5AM in this place. Absolute disaster. They have 1 garbage truck that comes…read morein at 5AM that beeps and slams huge garbage bins and then another one at 6AM. Total disaster. If you love the sound of garbage trucks in the morning and hate sleeping then this is the place for you. Oh, and this happened two nights in a row. Great call scheduling these garbage trucks for your guests. Kuddos to management

This was such a delightful experience! Hotel staff is helpful and friendly, the rooms are clean…read moreand comfortable, and they have an adorable trolley that provides complimentary passage between the hotel and the parks if you don't want to make the five minute walk. Also the breakfast is really yum.

My family has been staying here since I was about 2 years old and now that I am 26 years old I am…read moretoo spoiled to stay anywhere for my Disney trips! First off the location is great for the parks, it's a doable walk when your feet are still fresh but if you're too tired they have their cute little trolley that drops you off and picks you up from the parks once an hour. It's a very quiet hotel, i've never had any noise issues staying there. The rooms are always clean and the beds are super comfy. Another plus is the A/C's always work great and since they renovated they're in the ceiling so it cools a lot more evenly. They've got a pool and hot tub plus a small wading pool for the little tykes! They've really stepped up their continental breakfast as well. Lots of choices and great things to grab for snacks later inside the park. The staff is always phenomenal and friendly. From front desk, to maids, to groundskeepers and security guards everyone smiles and greets you when walking by. We like a specific area of the hotel and they almost always honor that and are very personable. The price is pretty comparable to other ones in the surrounding area when you factor in parking fees for them. My family is usually willing to pay a little extra for that Candy Cane Inn charm. More affordable than any Disney branded hotel but still that great Disney level customer service.

Like most travelers, we loved the location of this spot and convenience to getting to Disney (my…read moredaughter saw the others in the elevator with Dsney ears and whispered, I think they're going to Disneyland too!). We used this as our base for Aneheim - Disneyland, California Adventure and Knott's Berry Farm. The breakfast was super convenient - we loaded up on fruit (more like berry compote if you go earlier, less variety like just cantaloupe if you wake up late!), various breads, peanut butter, jelly, honey, coffee, yogurts, pancakes, french toast sticks; and oatmeal to stay healthy. Paid using our 12,000 points per night, and needed to pay for the $40/night for parking. While we tried the Toy Story parking and shuttle, the security line was really long at the time we went, and would've been way more convenient to just walk straight down to the parks. We also loved being near the very yummy Chubby Dumplings - just wished it was open later so I could've enjoyed it on my Disney days! I also used the CVS for last minute Disney items we forgot and Starbucks for a birthday drink nearby (otherwise, would've been perfectly happy with the complimentary coffee breakfast!).

My star rating reflects what's reasonable to expect from a Hyatt House, not a luxury resort…read more I've been staying here for years, mostly for Disney trips. The staff here set the bar for what hotel customer service should look like. Over years of stays, I've never had an unfriendly interaction. When something has gone wrong, they've handled it without making me feel like I was asking for too much.The rooms are worn, it's an older property, but the pool, hot tub, and gym check all my boxes. Breakfast is standard Hyatt House fare. The location is fantastic- walking distance to Disney, right next to a Walgreens, CVS across the street for everything you forgot to pack. It's also right next to a mobile order Starbucks so you're ready to grab your caffeine and hit those parks!

I'm a single traveler and stayed here. My sis and nieces stayed at the Lulu. I am a Hilton…read moreplatinum/gold member. PRO-They all agreed this hotel was super quiet, compared to their hotel. I did not eat breakfast but it was well appointed. And the guests seemed to like it. I grab some hot coffee and it was good. My room was a king room on the end, 3rd floor. It was VERY quiet the first 2 nights. VERY. I got 2 great nights of sleep. The AC worked great (it was not a wall unit but a unit by the window). This is a super easy walk to the Toy Story parking lot. My room overlooked that lot. You can walk to the lot, go through security and hop on the Disney bus that lets you out right at the gate. Super convenient. CON-The 3rd night....there were maybe 3 teens staying in the room that connected to my assigned room. There was door connecting. They attempted to enter my room a few times. Which isn't super comfortable for a single, female traveler. Then they returned late (maybe they'd been at grad night?). They woke me up bc I could hear them. Is this the hotels fault? No. But it may cause me to pause when booking in the future. PRO-William and Jovani are the stars at the hotel. They were super friendly Everytime I saw them and asked if I needed anything. (Kevin and Adriana were also friendly).

3.5 stars! I stayed 5 nights during my trip to Disneyland/SoCal and booked via a third party-…read moreunfortunately, the booking had an error and booked the incorrect room for me, but it was not the hotel's fault at all. The hotel staff was very professional and provided options to the third party booker to rectify the issue, but ultimately I ended up keeping the room that was reserved for me. Again, not the hotel's fault at all. Unfortunately, on the morning of my second day staying here I discovered three bites that appeared to be bed bug bites. We immediately contacted the front desk and they were extremely professional and were able to book us another room. I was pretty upset as it cut out 1-2 hours out of Disney since we had to pack our stuff and move...I ended up filing an incident report as it was recommended by Jeovanni to have it documented. Huge props to Jeovanni for his professionalism and assistance with the matter. Mishaps aside, we had a wonderful stay at the hotel. Comfortable beds (aside from the bed bugs...), decent free breakfast, and I loved the convienence to Disney. The Toy Story parking lot is around the corner so we took the shuttle from there to get to the park.

Service was lovely, rooms are clean and spacious, bathroom is clean and has a great bathtub (I'm a…read morebathtub person), pool and jacuzzi area is lovely. All in all everything you'd hope to expect from a mid level Hilton. Great prices too!

Do not stay at this hotel right now!! There is no TV service!! Apparently due to renovations there…read moreis no tv service. There is no type of discount either. Not good in the middle of the World Cup. They insulted me by offering breakfast vouchers. I don't eat breakfast.

We stayed here for some baseball games at the stadium and a day at Disney. I cannot recommend…read moreAyres more if you are seeing games- only a 10 minute walk! The free breakfast is a great bonus, with eggs, potatoes, pancakes, and meat in addition to the usual cereal and baked goods. We'll definitely stay again next year for some baseball games.

Hotel is very convenient and clean Love their made to order…read morefresh breakfast, nothing fancy but is freshly made in the spot so food is not sitting like a cafeteria dishes. Many guests filled up their tummy before heading to Disneyland It's close to all major attractions in LA. Services are great and pleasant.