One star is generous, and I am posting this to prevent any other consumers from wasting their money…read moreon this business! I am appalled! I initially reached out to this company for an estimate for a new door for my salon about a year ago. We decided to hold off and then in July decided to proceed. I paid my deposit and was told it would be about six weeks until my door came in to be replaced. Then I started requesting info on when I could expect this to be completed with no response. I am currently dealing with my credit card company to hopefully reverse the charges.

Went with them because of reviews however my experience wasn't good. I was originally quoted 10 to…read more14 days for the window and felt like they told me just to get our business once they had it and I paid the first half then I didn't hear from them. 14 days came and went then 18 days. Every time I tried to contact them I never got a hold of anybody at the office. I text the tech and they would respond a day or two later. Over a month later, when we finally got on the schedule for the window to be installed big surprise a tech called out and they pushed us back another week so in all we waited almost 5 weeks for the window to be installed. That being said they finally came out and the window is fixed so I guess if you aren't in a hurry or timeline then go with them.

My neighbors kid shot out one of our windows w his BB gun. Custom Cuts Glass & Mirror was called…read morealong with some others. CCG&M returned my call quickly to set an appointment to measure and quote a price. The neighbor paid the cost and the glass was ordered. It took a couple weeks but today Mike and Andrew were here and had it replaced in under an hour. Wow to the quick fix! They were great and I recommend them to anyone needing a window replaced.

We used them to replace a number of window balances throughout our house…read more They had great communication, showed up on time, and gave a quick, fair estimate. When the parts were ready, they showed up and did a quick install. All in all, super easy to work with and did a great, efficient job. Would definitely recommend and use again!

Great experience with this company. they were very professional and explained everything very well…read more they were tidy and courteous and finished our garage floor is only a few hours total. it looks beautiful!

Jose and Jonathan came early which was perfect. Communication was excellent and their work was…read moreprofessional and timely. Although it's too soon to tell since the work was only done yesterday and it takes 4 days to safely drive on, the work is beautiful including corners and baseboard.

We reached out to six glass companies about a specialty window we needed for our bathroom shower…read more Brian responded with details that matched what we'd asked for and never tried to offer us something different, which happened with most of the other companies. Came out to get measurements and verify our exact needs. Process and communication were clear and quick, and the window is exactly what we were hoping for. Would highly recommend!

So far haven't been impressed. Was referred by Hobaica for a glass shower piece for a new shower…read more Made an appointment about a week and a half out. The appointment time came and I did think it odd that I didn't get a reminder text/call but I started waiting for the tech to show up and about 20 mins after their scheduled arrival I called and they didn't have record of my appointment. They said they would look into it and contact me back. They called about 30 minutes later to say they never had an appointment listed but their tech could come out in the afternoon. Luckily I work from home so I said that would work. When the tech showed up he said he was new and forgot to put my name on the appointment book but confirmed it was him that I originally talked to. He did his measurements and said he would get right back to me with the quotes. That was on Friday -- I did finally hear back from him on Monday afternoon. The quote is pretty competitive but since I didn't hear right back from him I am getting a couple of more quotes now. I will update my review if I decided to go with Roadrunner but so far not that impressed.

WINDOW PANE REPLACEMENT: We needed a large thermal window pane in our dining area replaced. Due to…read moreage, the window's gas seals leaked, and this caused the window to fog and to distort views to the backyard. OUR PICK: We called three glass companies and received three competitive estimates. We narrowed the choice to Dependable Glass in North Phoenix, for five reasons: 1. 4.9 Google rating; 2. 4.6 Yelp rating; 3. The professional and pleasant way they answered their phone; 4. They took adequate time to answer our questions about their products and services; 5. We were not rushed to make a purchase decision. THE ESTIMATOR: Dependable Glass sent John, the estimator, to our home to measure the subject window pane. He was on time, very friendly, spoke clearly, and answered all our questions without hesitation. Additionally, he assured us the installation would be performed only by Dependable Glass employees (not third-party installers). He also said the quality of work by the window installers would be A+ and come with guaranteed customer satisfaction. We received an all-inclusive price estimate that was straightforward and easy-to-read. Dependable Glass estimator guaranteed the price would not fluctuate before or during the window pane installation (no upselling). THE OFFICE: A few weeks after making a deposit, the replacement pane was delivered to Dependable Glass from the manufacturer. After that, I received a call from "MICHELLE" to select an installation date. Unfortunately, a couple of weeks before her call, my elderly wife suffered a severe in-home fall that required surgery and a hospital stay of nearly 30 days. I asked Michelle if it was possible to delay the installation until after my wife arrived home. To my pleasant surprise, Michelle said Dependable Glass would be happy to delay the installation for a month, or until we were ready. (That is GREAT service!) She verbalized her compassion about the falling accident, and that REALLY HELPED me during a difficult time. As promised, Michelle called back in 30 days to see if we were ready to book an installation date, and we were. THE INSTALLERS: The installers - James and Ethan - arrived on time, and they were well-prepared with all the required tools and components. They were one of the most pleasant installation teams I have every encountered. They were polite, respectful of the property, and they took the time to answer a few pre- and post-installation questions. James and Ethan went the "extra mile" with a special request. I wanted the large wooden Venetian blinds covering the subject window to be permanently removed before the new window pane was installed (I was unable to remove the heavy blinds due to physical disability). Without hesitation, James and Ethan completely removed the blinds for me (thank you!). After the pane was installed, the two gentlemen removed all stickers and washed the inside and outside glass to a beautiful shine. Wow! What a difference it makes to look at the backyard through clear, quality glass. WOULD WE USE DEPENDABLE GLASS AGAIN OR RECOMMEND THEM? Absolutely YES! We were very impressed with the entire process from start to finish. Everyone we spoke with at the company was pleasant and eager to provide us with excellent products and services. Everyone conveyed a feeling of "trust," which placed us at ease. Therefore, after today's installation, we had another large fogged-up window measured for replacement. I am confident we will receive the same high-quality service and product for this project, as well.

On October 1, 2025, Steve came out to my house to confirm measurements for two showers. He did not…read morehave the measurement or any of the information that was sent to me in the bid. My wife ask Steve about the stability of the glass for cleaning purposes and his response to her was "not to have sex in the shower." My wife was uncomfortable with this response and I am furious!! I called the company and someone named John, who said he was the owner called me back. Prior to John calling me back, I asked the receptionist if Steve was a tenured employee. She confirmed he was. When I spoke to John his verbatim statement to me, as he chuckled, was "he was sorry Steve did a bad job reading the room." Needless to say, he did not, in anyway, show remorse for his employees distasteful and sexist behavior! Why he thought it was a laughing matter is beyond me! I am not sure what room John thinks it's appropriate for his employee to discuss sex with another man's wife but beware that this behavior is not frowned upon but a laughing matter to Dependable Glass ownership. If you are looking for a company that is going to send a man to your home who wants to discuss sex with your wife and where she should/shouldn't have it, Dependable Glass is right for you. I am baffled by this companies sexist behavior and lack of willingness to see the issue in their behavior! It's evident, management does not care about how their employees conduct themselves in the field. This companies behavior is disgusting and I would strongly encourage others to select another company, especially those who value your spouse!

Installed my windows. Did a great job. Smooth efficient crew and installation looks great.read more

Everything was great from sales to installation. No pressure sales, answering all of my questions,…read moreworking with me on schedule and showing up when promised. Installation exceeded my expectations as well. My project required several days to complete and the installers cleaned up their mess every day before leaving for the day. Communication was great too, working with me each day to ensure my schedule worked with theirs as I worked from home during the project. The team was polite and easy to work with. Final product exceeded my expectations as well. Windows were cleaned and caulked very nicely. Couldn't be happier.

The short version is that they came to evaluate my front door, and ended up fixing it on the spot…read more So far (it's been over a week now) the door is closing better, more easily. Really 4.5 stars. There was some difficultly with communication that required some persistence on my part. But that only rates a 1/2 star reduction because he did eventually schedule me in. The long version follows: We have had problems with the front door for some time. And it seemed to be getting worse over the years. We had someone out several years ago, and they only put additional stripping on the jamb. This year the door sweep appeared to be wearing out (again), and the new one didn't want to mount (it was too thick). Checking reviews I called Precision Fit (Jason). After a few fumbled communications, Jason put me in his calendar. From then on the communication was good. He showed up to evaluate my door. I had sent him photos, and he thought he might have to remove the entire door frame and redo it. But he wanted to see it for himself, and was going to be in the area. To my surprise, when he showed up he said something along the lines of "I can do this now". Next thing I know he's moved the hinges, and shimmed a bit, and replaced the weather stripping, and even lowered the threshold so the sweep doesn't drag so much. Plus he drove longer screws into the frame to hold the hinges better. When he was done the door opened and closed better, and there were no light leaks around the door. Previously what clued me in to the problem was light leaks both at the top-left and lower-right of the door. Those are now gone. And he didn't have to rip the frame out. He still could have done that, and I wouldn't have known that it wasn't necessary. But he spent about 1-2 hours, fixed the problem, and saved me money compared to the more expensive procedure of remounting a door frame. So I recommend this service. They are honest and only do the work that is needed, and they appear to do it right. Post-script: It turns out that I called Precision Fit six years ago, but it wasn't Jason then. I remember a middle-aged man who didn't really impress me. He's the one who added thicker weather stripping and said not much else could be done. Jason proved him wrong.

Just an update here. The door is doing well, even after a few hot summers. Unfortunately, the…read moresprings in the hinges are very tight, so the door slams shut so fast that I wish it would go a much slower. It shakes the house if I let it slam shut. A big pain to have to "slow down" my door when my arms are full of stuff.

Great job!!! What I thought was going to be a disaster was done quickly and efficiently by Jeff and…read moreCamden at GCS!!!! For sure will use them again and recommend.

We just had our bath/ shower door installed. The team came out and did a fantastic job. From the…read moreestimate to the finished project it was a very great experience. Thank you for the excellent work.