We built a new home and I had a consultation with my husband present. I already knew what I wanted…read moreinstalled but wanted to see fabric samples. She responded that she wouldn't do those types of blinds until we moved in and had furniture in the rooms. She then stated our neighborhood was too loud as other homes were being built. She told us she would email a price for a large window motorized Roman shade but she never did. Needless to say the meeting was a complete waste of time. I cannot believe what horrible customer care we received. I never received an email with swatches. Which would be exactly why you never heard a response. A business owner would normally follow up with an email, phone call or text with a customer after a week or so after an email ascended with no response. As a customer, you should respect when I say I know what I'm looking for and I want to see these color schemes and fabrics. So now you're saying, my husband was a liar about the comments you made about our neighborhood; that is very unprofessional.

Terrific experience with this family owned small business. they repaired two 25+ year old wood…read moreblinds for us - after we were told by another company that they could not be repaired. Casiana went out of her way to accommodate our timing needs. Communication was timely; no "upselling" or bait and switch. Just good service at a great prices. Could not be more satisfied.

My windows were hard to operate. I called Shane, he scheduled Gilbert very quickly to check what's…read morewrong and told me that my windows are in great shape and just need new balances. The work was done quickly for a very reasonable price and didn't upsell me on anything. Gilbert went out of his way to even vacuum my window sills ..I'm so happy I have perfectly working windows now. This company is a gem! If I can give more stars, I would! I am a loyal customer for life! Thank you Shane and Gilbert!

I had a rock break a window at my home. Valiant came to quote it the very next day. After accepting…read morethe quote, the new window was ordered and installed in about a week. From price, speed and professionalism everything was top notch. Gilbert was great and speedy with install. While I hope I don't have any broken window needs in the future, at least I know where to make my first call if it happens again!

Kyle was awesome! He was very quick to schedule an estimate. He was very friendly and…read moreknowledgeable with not only window choices but great suggestions on the types of windows to install. Overall he educated us on the whole process, their warranty (excellent warranty!), and the time to order, build (American made) and install was right on the money. Jimmy, the installer was very knowledgeable, friendly, and completed the install of all windows and 2 sliding glass doors. I highly recommend this business, in fact I've already recommended them to a few friends looking to do theirs.

Imperial Windows and Sunscreens just completed installation of eight Anlin Panoramic windows with…read moreG340 (blue tint) Cardinal glass. Kyle Lameyer was our salesman, and he was great, explaining all our options and we were able to customize how they opened. Nick & Shane were our installers, and they did an awesome job! It took just two days to install, and the guys left no debris behind, and were both very professional and friendly. We quoted four companies and while not the cheapest, we felt the quality was well worth the cost. We would definitely recommend Imperial Windows and Sunscreens.

I reached out to Christy Windows back in February, some five months ago, to have three windows…read morereplaced in my townhome in Tempe. The proprietor, Matt, and I agreed upon a price, and was told he'd take measurements before installation. Since then, I've received texts about unexpected delays, both professional and personal, with assurances that the windows will indeed be installed once all these events subside. From March through June, I followed up and followed up, only to receive excuses/explanations about this or that unforeseen event that hasn't allowed him to complete installation, but not to worry, it will get done. After four months of unfilled promises, three days ago I finally texted him to ask if the job was going to get done at all. I just need an answer one way or the other so I can plan on how to proceed and if I need to contact another company. This time there were no excuses/explanations...he simply ghosted me. After all this time, I get neither an installation nor even the courtesy of a phone call to explain why. To string a customer along for four months to ultimately just ignore him, that's no way to do business. The only reason I left two stars instead of one is the few times I actually spoke to Matt, he was polite. So, I give him a star for that. But he sure didn't fulfill his promise, and there's no reason to treat customers this way.

Originally this company, Matthew is the owner, was very communicative and responsive. We sent…read morephotos of the work to be done. He told us he could be at our home over the weekend. I needed a day/time pinned down so I asked for more specifics. We settled on the day and time. When the day arrived he wrote early saying he had car trouble and other work to do and had to cancel. He said he would follow up with us the following week . The week goes by and no contact. This is not a good way to conduct business. By then I decided to contact another contractor who was available and interested. The work has been completed by another contractor.

Great work. Half the price of Anderson. My project was a wall removal reframe and installed door…read morewith window insert... Will definitely call them back again for the next project

Excellent service, I received every was promised prior to installation. No surprises, exceeded our…read moreexpectations. The entire team was professional. Thank you Mike, Manual, Tony and Vince for completing the addition of a sliding door.

I called Five Star very late in the afternoon and I was in a bind. It was a situation with a broken…read morewindow at a friends home that I was repairing. First win - the young lady answered the phone on the second ring. Second win - she asked me to hold while she checked to see if the technician to cut a specific size of glass was still around in the back. Third win - she confirmed that he was available, they were still capable and willing to accommodate my request. Fourth and final win and requires props - I am now a "customer for life" with Five Star Glazing. I showed up to pick up my piece of glass. The owner actually assisted me with replacing it in the frame, put it back together, and helped me in every way he could, going WAY above and beyond What I expected to encounter. They have the customer at front of mind, just like we expect it to be, but rarely if ever encounter any more. They even stock ancient parts as he produces them with technology as a friend. Call them and talk to Selena or Ben if you have a special need or request. Clearly, they focus on customer service and satisfaction and are just great at what they do and very kind. If you need anything Glass related - these guys are the best I've ever seen at serving customers and having the knowledge to provide you with a solution.

I've had FIVE STAR GLAZING out to do glass replacement recently. They do magnificent work. I've…read morecontracted with them a couple times before... always exclusive and quick service.

These guys did a great job on my Phoenix home i checked 4 companies and got a great price but the…read moreSonoran series made for the Desert windows had the best glass and the strongest frame now we actually can open our windows and we don't need to put sheets up to keep it cool! great job DAVIN AND THE CREW WERE AWESOME AND CLEAN !!!!

If you have interest in using this company, and would like an honest review, please reach out to me…read moredirectly at bryanaz@hotmail.com. We used them to replace our windows and doors at our home in Scottsdale. I'll share with you the good and BAD based on our experience. Giving them a 3 star based on window installation only. A year later and we are still dealing with an unsatisfactory resolution with the owner after being oversold and misled by his sales staff.

We had windows and French doors installed 6 years ago with Arizona Window and Door Store. The…read moreFrench door needed a lock repair. Laurie and Megan in the office got right on it and Korey came out to repair the lock once the part arrived. Korey was thorough and completed the local replacement quickly. I appreciated Korey's professionalism and kindness. This company continues to com through as they advertise. Thank you!

Purchased four total windows for this project. The first crew installed three, leaving replacement…read moreof glass block to a second crew. This required reframing for a different sized window. The framing was sloppy, out of plumb, and required a ton of rework to finish the work on the interior. The attitude from the second crew was poor. However, the first crew did marvelous work and cleaned up after themselves. So, it really depends on who is sent out. Hit or miss.