My dad rented an auger snake on 2/25/22 around 1:23 in the afternoon. He rented it on a Friday and…read morewe were to return it at 9 am on Monday 2/28/22. It is a $65 a day rental (not sure if it depends on the item being rented), but because they are closed on the weekend we needed to return it on Monday. It was great! it gave us a few days to determine if we were going to actually purchase one, but it also helped up to determine if the problem we are having needs to be done immediately so we appreciated that timeline. I didn't go with my dad to rent it, but he had a very positive experience renting it. They were helpful and knowledgeable and could tell my dad knew what he was doing. They load the item into your car and unload it when you return so that is a plus because I was the one to return the auger and I was concerned I wasn't going to be able to lift it by myself. They were very kind and helpful when I returned the auger. I was a little late returning it by 7 mins and I was worried they would charge me for a day. This place seems honest and helpful, the staff is definitely friendly and the price was perfect! Thank you guys for a positive experience!

Did not hold skid steer for me even though I was told if I brought cash they would. It's all good…read moreit worked out, I found one somewhere else. I towed the one I got to them and the guys gave me a lot of helpful info. Mixed reviews, I would go back Because the mechanics in the back were so awesome informative and nice

Saw the poor reviews so I called to ask if they had any trucks to rent today. Was put on hold and…read moreafter 11 mins, I hug up. In that same time, I downloaded the Ap and found that there are no trucks available, but what the hell?? Leaves someone on hold for 11 mins, very poor customer service.

We rent a truck for our Dog Show setup 2 times a year. U-HAUL texted me saying there was a problem…read morewith my pickup time at the Old Seward location that was not possible. I asked them to check around and find me another truck. We have the Service HS student Football Team load and unload our Dog Show equipment. I made the reservation 2 mos in advance and can't let them down. At least U-Haul Customer Service went to work and found a 26' truck at West Dimond. I actually like the fact they are a new 8 month new U-Haul facility in town with newer trucks. New arrangements made, I was happy and it was ready for my pickup the next day. Sorry, probably going to reserve at the West Dimond location.

These guys ruined our trip. We had booked a full size car to drive on the McCarthy road (gravel…read moreroad). When we reached the airport, they didn't have any car for us. After waiting 45mins, they said they found a Corolla for us. This car was in worst possible condition. 60k+ miles, cracked windshield (see the pics), filthy seats, worn out tires. We had no choice but to take this car because it difficult to get rental cars at the last moment in Alaska. In the end, we didnt drive the McCarthy road fearing that this car would break down. Beware of this car company.

We rented a car from High Country after planning our trip out to St. Elias/McCarthy and realizing…read morethat most big box car renters don't allow their cars to be driven on gravel roads. After realizing this, I gave HC a call to inquire about renting and was surprised and thankful to discover that their rates were much better than the big name companies. The person on the phone was patient and more than willing to answer my questions--I booked immediately. When we got the car it was very clean and in great shape. We had a great vacation and ended up extending our trip and rental another day which was no hassle at all with these guys. Upon return they gave us a shuttle ride to the airport. I cannot recommend this place enough. It's nice to deal with and support a local business and it's even better when they leave an impression like they did with us.

I made my reservation 8 months in advance and confirmed it 3 weeks in advance. On both occasions I…read moremade sure that the RV would be ready for me first thing in the morning. When we arrived he was expecting us, took a pair of keys and went out to get our RV, he then came back and said that it wasn't ready and would look to see if he had another, he didn't. He then told us that we had never asked for an early pickup and that the RV's aren't normally ready until 3PM. We were then told that it would be ready about 9AM so I explained that my car rental was due back at 9AM. He offered to pick us up at the rental place so we drove right over and dropped the car off. After dropping off the car we spent 45 minutes standing in the rain waiting for him, he didn't show. I called to see where he was and he then came right over and said that he hadn't planned to pick us up until the RV was ready and asked where he should take us, but he absolutely refused to take us back to his office so not knowing our way around we had to let him choose a place, he dropped us off downtown. In all we lost 4 hours that day and were made to feel like it was our fault and that we were asking for unusual service. We had many problems with the RV: We wanted to use our Ipod and brought a tape adapter, but it would not work with tapes The floors were very dirty The toilet seat had the top cover missing so we had to be careful that things did not drop into it while driving. Many of the interior lights were burned out The propane heater would not work; I called and left a message, but received no return call. It was the thermostat so I eventually got it working without his help. When I saw that the propane heater didn't work I tried the heater in the air conditioner, it didn't work either The hose for adding water to the RV leaked badly, I had to stop and buy new gaskets for it The TV was a small model that we found on a shelf, it was not HDTV and had no cables to connect it to the antenna or to connect the RV to the cable system at campgrounds. I bought one, but being non-HD the TV couldn't find any stations to watch. Many items had been repaired and there were screws sticking out in many places, it was in shabby condition The mattress was new and comfortable, but it was much too large for the frame and hung off in all directions, it was so large that it was impossible to actually walk into the bedroom Many of the window blinds would not work properly and were missing the rod to adjust them. When we tried to use the shower the bedroom floor flooded so we had to use the facilities in the campgrounds The bathroom vent was missing its top so it could not be closed, because of this it got very cold in there. There was a ladder on the back which was in pieces and missing many screws, it shook badly and was ready to fall off There was a working microwave, but no real oven There was no privacy curtain so people could always see into the living area through the front window; we had to hang sheets to have any privacy The RV ran very well, there were no problems with the engine, transmission, brakes, etc.

As a response to the comment made by Pete of B&B RV:…read more Had we been made aware that our reservation was canceled due to an accident with the RV (as Pete claims we were), we would have had plenty of time to find another vendor, thus avoiding this entire situation. The money charged to our credit card was never reimbursed and we are now taking action through American Express to reclaim the loss. Additionally, I spoke with Pete the DAY BEFORE we were to pick up the RV and he not only confirmed our reservation, but told me he had made special arrangements for us to pick it up early. Finally, Pete's claim that Mr. Duffy had secured another RV and that it was unacceptable to us is completely untrue. After being threatened by Mr. Duffy and ordered off the premises (or else he would call the police) my husband and brother-in-law left, and we were never made aware that there was another RV available to us. When planning something as important as a once-in-a-lifetime family vacation, please use a more reputable company. I'd hate to have this happen to someone else.