The service was next day, on time, well priced and extremely professional…read more Work quality is on point and I would highly recommend The Appliance Pros.

I would not recommend this business…read more I contacted them this past January when my over-the-range microwave stopped working. The evaluation cost $85. It turned out I needed a new microwave; Ahmad said the magnetron had failed. I purchased a brand-new microwave of the exact same model and paid $160 to have Ahmad install it. Fast forward to July, and the house is being sold. An inspector hired by the buyers finds that the vent fan is not routing through the duct and outside the house as it should be. I contact Ahmad, explain the situation, and even send a photo of a diagram provided by the inspector. Ahmad asks me to remind him of the microwave model and confirms he will "make sure it's venting out of the current duct system." There is no confusion about what I'm asking for or what he's working with. He agrees to fix it--for $195. I'm already unhappy about this because the vent fan issue should have been addressed at installation, but I agree because we moved away months prior, I need to meet a deadline, and am coordinating from abroad. My husband and I debate whether this is a problem of inexperience (my generous view) or an intentional scam (his). The repair day comes, our realtor lets Ahmad in, and eventually I receive a text that it's completed. I pay immediately. The relief is short-lived. A few days later, the buyers return and discover the microwave is in fact NOT venting through the duct. They go outside--no airflow at the vent. I contact Ahmad again. He tells me he can fix it, but it will cost an ADDITIONAL $295. At this point I tell him that's unacceptable, because we agreed the problem would be fixed at the last visit for the $195 I already paid--keep in mind this should have been done at the initial installation. He says they didn't know this model would need additional work. But he knew the model in advance, so that's a poor excuse. I was also never informed at any point that the repair needed further servicing. They didn't check their own work. I ask for a refund and am told it "wouldn't make sense" because of the "work" that was already "completed." However, our realtor said Ahmad was there for 20 minutes, and as we've established, he did NOT fix the issue. No work was actually done. I ended up calling another repair person. When I explained the issue, he asked me to clarify whether this was a new microwave installation. I said the microwave was new but was installed by another company. He said, "They didn't install it properly." Yeah, I know. By the way, the second repair person's quote was $195. Compare that to Ahmad's total of $490--on top of the $160 I paid at installation. My husband may have been right after all, but either way I believe this situation was handled unethically by The Appliance Pros. I regret hiring them.

Radu is the nicest, most communicative, affordable repair man I have ever used. After another…read morecompany quoted me triple the amount to replace the drain kit in my washer, I let him know the diagnosis and he was happy to order the parts for me without charging me first to come out and see for himself. He also reached out in a timely manner when the part didn't arrive on-time and rescheduled for the following business day. He showed up on time and was extremely professional. I'll be using him for my home and business from now on

Radu is competent, trustworthy, and punctual. What more can you want? Anytime we need appliance…read morerepair we don't hesitate to call North Coast Appliance.

Quick service- and good value. I've used them multiple times and referred to my neighbors!…read more Thank you!!

I've used Angelic Appliance Repair three times over the past year--twice for my washing machine and…read moreonce for my dishwasher. Each time, the technicians have been honest, trustworthy, and great to work with. It's refreshing to have an appliance repair company you can feel confident calling when something goes wrong. Highly recommend!

Eugene was amazing. He was a good communicator, showed up when he said he would, quickly diagnosed…read morethe problem. Was very honest and upfront about the cost. No added charges. The day the part came he let me know and was available that afternoon to fix the problem. He was very informative. He showed me how I need to clean the back of the refrigerator so I didn't have any further complications in the future. I will be saving his info to use him again in the future. I have a Samsung refrigerator.

Replied to my request for Dryer repair very Quickly! Arrived on time, very friendly and…read moreprofessional! Fixed my dryer at a great price ! I highly recommend!! Joe G!

I don't write reviews lightly, but Oceanside Appliance earned this one…read more Our refrigerator had been down for five days. After waiting those five days, I learned that the first company I contacted still could not provide an appointment for another two weeks. That may work for some situations, but not for a refrigerator that was already down. I also contacted a couple of other repair companies and found myself spending far too much time dealing with automated systems without ever reaching a real person. By comparison, Oceanside Appliance was refreshingly easy to contact. Whether through their website, email, or phone, I was able to quickly get information to someone who listened and responded. At 4:30 PM, I contacted Oceanside Appliance and provided the model number, serial number, and a detailed description of what the refrigerator was doing and not doing. Hector took the time to review the information and make sure Wade had everything he needed before the appointment. Based on the symptoms, they were already thinking ahead about possible causes and the parts that might be needed. The next day at 3 PM, Wade texted that he was on the way and arrived exactly as promised. From the moment he arrived, it was obvious I was dealing with someone who knew what he was doing. He listened, confirmed the symptoms, quickly diagnosed the issue, and, most importantly, came prepared. Because he had reviewed the information beforehand, he had already brought the parts he believed would most likely be needed. Fortunately, he had the correct parts in his truck. There was no need to order parts, no return visit, and no additional delays. In less than an hour, the repair was completed and the refrigerator was back in service. What impressed me most about Wade was his professionalism, efficiency, and respect for the customer's time. He wasn't interested in wasting time or creating another appointment. He came prepared, solved the problem, and got the refrigerator running properly again. The price was fair, and I was more than happy to pay it considering the level of service, preparation, and quick resolution. Before leaving, Wade gave me his card and told me to call if there were any issues the next morning and they would come right back out. Fortunately, there was no need. The next morning the refrigerator was holding a steady 34°F instead of the 49°F it had been struggling to maintain during the previous five days. What really impressed me was what happened afterward. As I was preparing this review, I received a follow-up message from Mike checking to make sure everything was still working properly and asking if there were any issues or anything else they could help with. That kind of follow-up service is becoming increasingly rare and speaks volumes about how they treat their customers after the job is done. Thank you to Hector for making sure Wade had the information he needed before the appointment, a special thank you to Wade for the kind of service customers hope for but rarely receive anymore, and to Mike for following up afterward to ensure everything was still operating as it should. In a world where good customer service seems harder and harder to find, Oceanside Appliance reminded me what it looks like when a company communicates well, prepares properly, shows up when promised, follows through, and gets the job done right the first time. Highly recommended.

1 star. Bait-and-switch pricing, and an owner who hangs up on you…read more I requested a quote. Mark quoted a flat $80 inspection fee, then followed up with a separate message advertising $30 off. Nowhere did that message say the discount was conditional. So I booked expecting $50. The tech showed up -- genuinely professional, no complaints about him at all -- and then told me the $30 off only applies if I go ahead with the repair. That is not what I was told. I paid the full $80 because I wasn't going to argue with the guy doing the work. I messaged them on Yelp to say the wording is misleading and should be fixed. What I got back was a phone call from the owner telling me *I* failed to read and understand his messages. When I pushed back, he hung up on me. And here's the part that stings: I'd seen another reviewer complain about the exact same thing before I booked. I dismissed it. That was my mistake. It's a pattern, not a one-off. If your promo needs a phone call and a lecture to explain, the promo is the problem -- not the customer. Take your money somewhere the price is the price.

This was by far one of the worst experiences I've ever had with a service company. I always give…read morecredit where it's due and write plenty of positive reviews, but this company earned the opposite. I requested a closer ETA so I could be available for the appointment. Instead, there was no courtesy call or text to say they were on their way. They showed up unannounced, blew up my phone, and repeatedly rang my doorbell while I was on a work call. By the time I responded and let them know I was on my way, they told me they had already left. When I tried to calmly discuss the situation, they took it as "arguing" and responded in an extremely condescending and combative tone, even making a veiled threat about my choice of words. They then claimed they would be charging me a "no-show" fee, despite failing to provide the basic courtesy of letting me know they were arriving. I have worked with many companies in this field and have never encountered such unprofessionalism, rudeness, and lack of respect for a customer's time. I would never recommend this company to anyone. There are far better businesses out there that value their clients, communicate clearly, and conduct themselves with professionalism.

I want to preface this review with the following: First, there are decent people at this company…read more The receptionist, Emily, and the service tech, Omar, are very nice and I want to believe that they care. Secondly, I want to preface this saying that this was all for service that was under warranty, so I won't be able to review their pricing, since the cost to me was nothing but my time. I initially had an issue where my Speed Queen washing machine would not power on. I did all easy checks (breaker, plug, etc) and decided to call Speed Queen since the machine was still under warranty. They assigned me to Kemper Appliance. They initially came out quite quickly and diagnosed the issue as the control board. They ordered that part, which I am aware is a specialty part requiring a week to arrive. So, the part arrived the following Monday and their tech replaced it quickly in about 15 minutes. The tech left and we proceeded to do laundry the next day (Tuesday). At this point, we immediately noticed that when filling, the machine would make a loud screeching sound and stop mid-cycle, leaving clothes with soap on them and the machine reporting a fill error. I called on Wednesday morning and expressed my concerns that had the tech merely run a cycle, he would have heard the valves immediately and spoke to the owner, who said I would receive a call back to schedule. No call came. I called back on Friday to inquire and they told me that I was on schedule for Monday, even though I was not given this time. Incidentally the time was fine with me. I expressed my frustration to Emily, who was very understanding, and she said she would reach out to the owner, Soumya, who would reach back out to me. In my business, when we mess up a customer's order, they get put to the top of the pile and other customers have to wait. It's uncomfortable to explain to our customers, but it's the price we pay when we make a mistake. In this case, the tech did not test the machine beyond powering it on. The owner disputes this, but I was there for the duration of the service call, and a cycle is longer than the service call duration, so it is impossible that it was tested. Soumya never calls me back and instead I get another call from Emily instructing me to email Soumya. I take the time to write an email to put my concerns into a format acceptable to her. Keep in mind, nothing is on Yelp at this point and I am hoping to get this resolved amicably. She responds to my email basically taking no responsibility and alleging a test was done and that new issues can arise. I understand new issues arise. I would have understood if they said they needed to get more parts after finding the next issue. The problem is that we had almost another week of delay because they did not test and were not willing to own up to their mistake and get me scheduled quickly. She even tells me I can contact Speed Queen to get another servicer, but obviously, since it is Friday, no one will come sooner than Monday anyway. So, the tech comes out on Monday and takes another look and decides to order a valve. This takes another week. Now, I would argue that this is a less-specialized part that should have been on-hand since they are an authorized servicer, but I will let that slide since they're a small company and at this point, what can you do? After the part arrives, they schedule me for the following Tuesday to replace the valve. All seems good. We do some more laundry and now, only hot water will dispense even if we run it on cold. I check our water pressures and water heater temperature before calling again on a Friday. I assume we have all of this past us when I call and ask if they will come again. Emily speaks with the owner and they say to her that they will call Speed Queen on Monday to get me another servicer. Bear in mind, Speed Queen is still open and I say to them that they should call today to get this resolved quickly. I think if Kemper had been more respectful of my time, the least they could do is call that day to get another servicer. But no, that's too much for them. So I say that I would appreciate they call today or else I would call Speed Queen and explain the service issues that I have had with them and that I would request an alternate servicer myself. Emily says she will talk to the owners. At this point, if the owners had just called me and apologized, this could have resolved everything. But they have so much ego that they can't bring themselves to speak to a customer. So, the receptionist calls me back and says that they will not call Speed Queen today or Monday and that I am free to leave whatever feedback I like. So, with their blessing, I present this review to you all. I gave this company many opportunities to the right thing. I understood new issues popped up. What I can't abide is them not respecting my time and not owning their mistakes. This review could have been avoided so easily.

Our refrigerator started having issues with the ice maker after a planned outage by SDG&E…read more Jeremy came today, took everything apart, found water had seeped into the ice maker circuitry and in less than 30 minutes, had put everything back together. The B&B techs are always so knowledgeable and informative. We continue to trust all our appliances to B&B ! Thanks for your continued excellent customer service.

Did a great job quickly replacing and installing our dryer- well done! Good price, great guidance;…read morethank you!

Old electric dryer got too tired to keep on turning, so Serv-U-Appliance delivered a renewed…read moreelectric dryer to pick up the load!!! I've purchased several renewed appliances and they all have done well for me. Prices are reasonable. My confidence in this establishment has been solidified with this recent experience. Maurice was very helpful and made the transaction from purchase to delivery perfect! And Mario, who delivered our renewed electric dryer is a professional and a testament to the integrity and reliability of this place. Mario was very thorough and I was impressed with his extensive knowledge of appliances. He ensured that the appliance worked well and endeavored tirelessly to make sure that all was well. I greatly appreciate his work ethic and attitude, which is very rare today. This is a no frills store. Just expect integrity, knowledge and honesty from Serv-U-Appliance. They help make our lives easier and better.

Best price, best quality, especially best service. Owner is…read morepleasant, knowledgeable, honest and timely deliveries. Special kudos to the company tech and installer German. He did an incredible difficult install of complicated refrigerator, computer etc He absolutely went above and beyond getting it in. German actually took all 4 doors of it to fit. (I had measured wrong...) Great appliances! Owner Mario runs a great little business. Have been his customers 30 yrs. Maurice the day shop Mgr Maurice very polite and helpful.

Best appliance repairman I've ever met. professional,…read moreknowledgeable and courageous. Pierre was the repairman and he is just the best. we will only use C & P appliance repair for any future needs. Thank you C & P!!!

My home warranty company sent C and P Appliance Repair to repair the grill on my cooktop. Pierre…read morequickly diagnosed the problem and within 10 minutes had fixed the problem without having to replace any parts! Absolutely incredible! He is a charming man who was concerned not only about fixing my cooktop but helping me sit down in my family room because I was under the weather. This was unexpected - most repairmen are only concerned with how quickly they can get out of your house. I appreciate his help so much! He was not only very professional and courteous but empathetic and kind. I could not ask for a better outcome. In the future, I will always ask for C and P Appliance Repair!

Washer was not draining. Technician Tony quickly found the problem. Part was ordered and another…read moreappointment scheduled to place it. Everything was completed within a week. Great service at a reasonable price

My washing machine wasn't draining so I called appliance service center at 9:00am on a Saturday…read moremorning. They answered immediately and had a technician (Tony) out to my house before 11:00am. Tony was able to diagnose the problem in about 30 seconds (a broken pump) and had it fixed before noon. He was polite, clean and worked efficiently. It cost about $400 but in my opinion totally worth it. I'm so grateful to have my washing machine working! Thanks Tony and the rest of the team at Home Appliance Service Center!