I'll be honest -- I was a little skeptical calling a repair shop instead of just replacing my appliance, but Appliance Pro completely changed my mind. From the first call, they were upfront about pricing and didn't try to oversell me on anything. The technician showed up on time, diagnosed the problem quickly, and walked me through exactly what needed to be fixed and why. No fluff, no runaround. The repair itself was done efficiently, and everything has been working great since. Could the wait for the appointment have been a little shorter? Sure. But the quality of the work and the straightforward communication more than made up for it. If you've got a broken appliance and want someone who actually knows what they're doing, these are your people. Solid 5 stars. read more

Ahmad came to the rescue, knew what was wrong with my GE Mammogram gas stove, and ordering the replacement part. Response was very fast and reconfirmed arrival. Following up on the final fix. Thank you Appliance Pros! read more

Best service and value in North County. Highly recommended and I will use them again for my refrigerator!

This was my go to appliance repair company for about three years now but the past couple experiences have been bad so I am leaving a lukewarm review as a cautionary tale for those seeking an honest opinion. The immediate issue prompting this review is that I had an issue with a washing machine at my rental property in February last year (2025). Called Aiden (I think he goes by Adam now based on responses I'm seeing on here) and he quoted $380 for the parts (capacitor and control board) and another $300 for labor. Then he mentioned that they have a warehouse and could sell me a similar refurbished unit and it would be $800 all in to buy and have it delivered and installed. I agreed since we had a good working relationship to that point. Well, the machine broke this past week and he is saying that the part needed (main bearing for the basket?) is no longer available and proceeded to offer to sell me a different machine to replace the defective one. I no longer trusted his word so I just bought a replacement machine from Home Depot and tacked on the 5 year extended coverage policy. The other recent bad experience I had with this company is when my tenant at another property was complaining about water coming up from the air gap from his dishwasher a couple months ago in February. Aiden told me the garbage disposal was the main culprit but that I needed to replace the dishwasher pump. Charged $83 for the pump and $350 for labor and said he could replace the disposal for an additional $500. I passed on getting the disposal changed because I knew my regular plumber would charge less. After they replaced the pump Aiden tells me they need to replace the water line as well for $90 and I said OK. After they replaced that line the tenant texted me and said that water was continuing to come out of the air gap. Problem was finally fixed when my plumber replaced the disposal (for $300). This made me think that the pump replacement was completely unnecessary and a waste of my money. Leaving a 3 star review because I had a good experience with them prior to this year and Aiden seems to be a nice guy but definitely would not recommend buying their appliances and will no longer be doing business with them. read more

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I would strongly caution anyone considering this service. Save your time, money, and stress. I rarely leave negative reviews, but this experience was extremely frustrating and deserves to be shared. They spent a lot of time "checking things," but nothing meaningful was done. In the end, they took the money, gave a faulty diagnosis, and left me with the same problem I started with. I was patient and willing to work with them, but the lack of professionalism, accountability, and follow-through is unacceptable. read more

The Appliance Pros - Dishwasher drain error - Appliances & Repair Near Me

No job too small. My Microwave needed service and the problem was diagnosed and repaired in less than 10 minutes. They were quick to reply to my initial inquiry AND remained in contact with me even after the job was complete. Their service fee is more than reasonable and applied to the repair. They even offered help with how to submit a claim for my warranty. Prompt efficient knowledgeable and affordable all qualities one looks for when needing help. I highly recommend them and will be using them again in the future. read more

The Appliance Pros rescued me from a non functioning freezer. They had some problems getting the part, Ahmad kept me in the loop, I really appreciated that. The part arrived, Ron installed the part, the part stopped working the next day. They jumped right on it, Ron came back, my freezer is doing well. I would highly recommend Appliance pros. Don't hesitate to call them if you have a problem with an appliance, they will take care of you. Thank you Ahmad and Ron! read more

They were quick to respond to my inquiry to fix my refrigerator, came the same day to diagnose the problem, explained the repair clearly, and came as soon as the part came in. The repairman was friendly and easy to work with. I would work with them again and recommend them to others. read more

Appliance Pros was very communicative and was able to diagnose and repair my washing machine quickly and efficiently. Even when another part broke while transporting, they were honest and apologetic and fixed the issue without me having to ask. I would recommend this repair company for your repair needs. The price was fair and their urgency to resole the issue was appreciated. read more

Ahmad came out to fix our washer. Great customer service, very friendly, and efficient.

The Appliance Pros were out the same day I contacted them. My washing machine door lock broke. They were able to repair the door lock and have it up and running in two days since they ordered OEM parts. A family business. They were absolutely cordial and great to do business with. read more

Appliance Pros did a great job on my under countertop oven install. Previous Home Depot installer wouldn't connect cooktop and oven to same 220v 50A circuit even though it is allowed per code. Appliance Pros were happy to complete the install and worked through some back clearance issues to succesfully install the oven. Very kind and patient. Pleasure to work with. read more

The Appliance Pros - New over installed - Appliances & Repair Near Me

The Appliance Pros really came through for me. My washer had completely stopped working, and they had it diagnosed and fixed the same day. They saved me from having to buy a new one--excellent service! read more

Quick service and very professional. After initial fix, they find more issues and fixed those free of charge. Cannot ask for more

We received same-day service, and Ahmed was our technician. They don't come any better. He was kind, professional, and very polite. He quickly identified the problem, clearly explained the issue, and fixed it efficiently. Our refrigerator is now working better than ever. It's also reassuring to know they stand behind their work if anything else comes up. Highly recommended. read more

This company is great to work with. The communication was friendly, fast, and professional. The customer service was over the top. The price was right and the work was solid. I honestly can't recommend them enough and this is after trying for a couple of years to find a good and honest appliance repair company. I don't leave many yelp reviews but had to for this one because it was such great service. read more

Ahmad was awesome! He was here within the hour and was able to take care of my problem asap! His customer service was great and highly recommend him! read more

Ahmed was able to come within the hour of making first contact and helped service and explain my issue. He came equipped with booties to help keep my floors clean. Service was quick and professional with extremely reasonable pricing. Highly recommend! read more

This company is a lifesaver. I needed a fridge replaced for my clients since their fridge randomly stopped working. I called them last minute and they helped me find them a new fridge for an affordable price in the same day! highly recommend read more

Amazing service. We had Ahmad over to our house to inspect our LG clothes washer. He was quickly able to assess the problem and shared the labor and parts cost with us. For the price of the repair it is smarter to purchase a new one which is the route we will go. He was so kind and gracious. He offered to apply our service fee towards the new machine. He also educated us on the two worst brands which are LG and Samsung. While they are the more attractive looking washers they have the most repair problems. We're so thankful for the Appliance Pros and highly recommend them to everyone! read more

I had a faulty washer and tried everything to try and fix it myself but couldn't do it. I called The Appliance Pros and got a very quick quote to come fix my washer. The Technician that showed up was very friendly and helpful and solved my washer problem within minutes. Highly recommend! read more

Guys we're fast and professional. Just need them to come back and pick up the old oven today but very happy thus far.

I requested a dryer hose connection. $75 show fee. Professional young man arrived on time. I had advised them ahead that I thought it just needed a 12" extension tube to go thro the floor to get access to vent under house. Had the panel out, he looked under house and I showed the situation. He never moved dryer to check behind it. Just said this will be more than $75 repair. Asked how long he would need. Did not know. Called his office. They (who had not seen anything on site, quoted $400. I said no. He left. I am a semu handy 75 yr old homeowner. I picked up the part and fixed it myself. Took 30-40 minutes. Rating = zero. Did not do full assessment for the $75. Ridiculous price. Never again. read more

Great company, very reliable and honest. They diagnosed a simple fix that saved me money and cost them some work but they also gained a customer for every appliance need from here on out. Thank you!! read more

Just wanted to thank Ahmad for his help. They installed a dishwasher for us and hauled away our old one, even went the extra mile to pick it up from Lowe's for us. Extremely professional, great positive attitudes, and honest service. Thank you so much and we will be back! read more

Very good, they came out same day and were able to diagnose my dryer and have the parts on hand ready to go. I would recommend them.

I highly recommend them and will be referring to family and friends. They were fast to response and come out to assess and fix the problem. Thank you again and will be using them in the feature. read more

Great service. We called at 4:30 in the afternoon and he was out in less than 2 hours. Fixed the machine on the spot. I would definitely call again for any appliance service needs. read more

Repaired my Dyson vacuum and now it works great! Very helpful and communicative, and even dropped off my vacuum at the house so I didn't have to drive to pick it up! read more

My fridge broke this morning and I went on Yelp and boy am I glad I did! I called and they had a technician within 2 hours. Ahmad was the Best! Exceptional customer service, very polite and informative! I highly recommend them. Here I thought it was going to be an expensive day right before the holidays but no Aamad fixed the problem and they are even going to file a claim with whirlpool for us! Oh my god who does that?! Apparently they do and that is just one less thing for me to worry about. Overall the best service I've ever had. I've definitely found my new appliance guy! read more

*** BUYER BEWARE!!! *** I purchased a "refurbished" frig from Said & Ahmed Ilaian and it was a LEMON!!!! The ice maker never worked and the refrigerator froze my vegetables multiple times. I was told this frig was from "a model home" but later found out it came from Said and Ahmed's garage so there is no way they did not know that it did not work properly. Said told me that he would send a technician to fix it for an additional $400 or I could purchase another frig for another $400 so it is part of their scam. Said told me he was going to fix it multiple times but never sent a technician, probably because he knew it was a lemon and it could not be fixed. I was told that I was "spoiled" because I wanted a frig that had a working ice maker. *** BUYER BEWARE!!!*** read more

The gentlemen are polite and professional. They did great job installing and removing my refrigerator.

Called The Appliance Pros and was impressed by how quickly they responded and scheduled service. Ahmad and Basel were super friendly. The pricing is moderate, but they fixed our gas leak issue efficiently within a few days of contact. Fast and friendly service! read more

Fixed my dishwasher. Same day service. Worked around my schedule. Easy communication over text.

Dryer vent broke and need it repaired asap. The Appliance Pros was responsive and gave a very good price. The technician was able to come same day and resolved the issue. read more

Thanks, Ahmad, for your fast response, fantastic communication, and quick turnaround in replacing my dishwasher! I definitely will be giving you a call again the next time I need appliance repair/replacement. It was a pleasure working with you. Highly recommend :) read more

Beware! These guys are rip offs!! Our 6 year, stainless steel direct drive LG dishwasher stopped working with an AE error. I tried restarting the circuit breaker but got the same error. My wife looked up on yelp and got contacted by Ahmad from Appliance Pro right away. I spoke to him the same night and he promised to come first thing in the morning. His visit charges were $85.00 and could be used as credit towards the fix in case we go with him. He was prompt, very courteous and showed up on time. It's all part of the game to set the trap. He checked out the dishwasher and said 1. the water pump was broken and had to be replaced 2. LG is known to have serious quality issues 3. He could fix it for $216.00 labor and 79.00 for the water pump replacement. So $296.00 and taxes in total. He could come on the following Monday depending on the spare part availability. Alternatively, I could get the whole dishwasher replaced and he offered a free haul away too. 4. This is where the game began. He said his family business can also provide well known, sparingly used, open house name brand appliances including dishwashers dirt cheap. Wolf, Bosch, Miele for $300-500. These usually retail for $1K-$3K and more. He asked us to call his dad and setup an appointment at their warehouse. 5. Since our dishwasher was broken, we told him we'll visit the same day 6. I had $70.00 cash which he gladly took it as credit towards a replacement dishwasher or the 300.00 fix. 7. We showed up at the address he gave. It's all shut down. Nobody there. It's a fake address. 8. I called his dad's number, Syed. After multiple tries I got the same cold "Hello" that other reviewers mentioned. Here's the kicker...he was more interested in the details of my LG dishwasher instead of recommending me a fix or other dishwashers. He wanted to know how old is my existing dishwasher and what condition it's in. Why would u bother in those details if it's a haul away?? He didn't even once mention a single dishwasher he'd be able to offer. 9. When I told him I was at the address of his warehouse location, he said it's closed. The neighbors said Appliance Pro moved away a long time ago. 10. The dad's phone number even went to a voice mail asking me to call 911 in case of any emergency. Same as another reviewer. 11. I suspected something amiss and decided to head back. I called LG customer service the following morning. They said it's a problem with some water collecting at the base of dishwasher - nothing more!! They walked me through the steps to remediate over the phone and how to dry out the base pan after opening the kick plate. After following all their steps, the dishwasher was back in action! Nothing replaced, nothing broken. LG customer support came through and provided excellent service. Now coming back to Appliance Pro, Ahmad and Syed. I've understood their game. They are cheats! They scam customers by sweet talking "brother, I'll take care of you" nonsense. 1. Recommending $300 dollar repairs when nothing was broken. 2. Coercing customers to buy 2nd hand, old, used appliances and hauling away their existing, working appliances for"free" and offering them "30 day" warranties on their used equipment. It's been over a week and my dishwasher is working great without these cheats. Don't use them! read more

I wish I could give 0 stars! Worst ever! 1. They answered the phone "hello". First clue. Freezer temp alarm going off. 2. Tech called me at 1130 am and said they would be here in 1 hour and would call within 5 minutes of arrival. Arrival time 2 pm, no call. 3. Here for 15 min. Said he fixed it. He temporarily silenced audible alarm. Charged me $185 for trip charge (others were advertising $60 trip charge that would be waived if they fixed.) No paper or email invoice but said repair was warranteed. 4. Called him back at 430 pm about same problem. Said he would be back the next afternoon with a phone call before arriving No show. 5. Tried calling office several times, no answer. Answering machine was "Enterprise Services. Call 911 if emergency. 6. I don't really want to call tech back due to his lack of English and understanding of problem. 7. I ordered new Freezer that should be here Wednesday. Meanwhile, my food is defrosting. DO NOT USE THESE PEOPLE!!!! read more

I had an amazing experience getting help from Apliance Pros (Ahmad) to buy a new dishwasher. Very professional. Very friendly. Am not puchasing store warranty: shall ask them if any problems occur. Thank you!!!! read more

Bassel came out next day per my instructions, saw the problem fixed it rather quickly. Great customer service and very nice . Great to see a family and local business!!!! Highly recommend these brothers . read more