Our Sub-Zero wine cooler stopped working. Dylan from Anderson diagnosed the problem and had it repaired very promptly. The Anderson team was really great. Jennifer was incredibly efficient keeping us informed of scheduling. Dylan was incredibly knowledgeable and professional. An excellent experience with Anderson. Highly recommended for any appliance repairs. read more

I am so impressed with Anderson Appliance. We have used another high end appliance repair company in the past and I am so glad I found Anderson. Tim the service tech was truly knowledgeable and explained it all to me. My bottom oven wouldn't stay shut all the way and it needed new hinges. The other repair company ,who assured me the tech who came out was their most Knowledgable, well his answer to me was to run the self clean and it would probable seal better then! I'm no engineer, but even I knew that made zero sense. Anyway they were prompt, helpful and really seemed to want my business and this day and age that is something to celebrate. I would fully recommend Anderson Appliance if you need your appliances serviced. read more

If you have a Viking appliance or Lynx BBQ, this is the repair service to use. Factory authorized. They do great work at a reasonable cost.

Anderson has repaired my Viking induction range and my Viking convection microwave during two different visits over the last year. Both experiences have been excellent and I highly recommend them for your kitchen appliance repairs. read more

Very nice experience with Shawn on a refrigerator service call. From the polite and thorough scheduling to the service I received, they were great with prompt professional care. I'll keep them for future repairs. read more

Worst appliance company experience I have ever had. The tech as well as the owner were incredibly rude and condescending. Imagine someone coming to where you live and being rude to your face without any apology. Talking over the customer, not listening, self absorbed. Also his quote was WAY higher than another company we went with. Don't waste your time, find someone else. ** It's funny how they use the "we don't recognize your name" tactic to act professional when in person they are very rude. Don't fall for it! * I already tried resolving this when the incident occurred in person and got nowhere. It was like talking to a brick wall. read more

These guys were amazing, efficient, professional and totally on point. They got out quickly and diagnosed the problem. The tech didn't have the part but ran out and got it so we didn't have a small problem turn into a huge problem. Highly recommend. read more

This company is a gem! They are honest, trustworthy, professional, and reliable! I called Anderson Appliance to convert my Viking range from gas to propane, fix a broken door hinge, and replace some broken lights. I had a good experience right off the bat speaking with Sierra. She is very nice and does a great job at communicating with you throughout the process. Steve came out to do the conversion and repairs. He was very knowledgeable!!! My range is working perfectly and I couldn't be happier! Also, I need to mention that they are only 1 of 2 certified Viking specialists in the valley! Give them a call, you won't be disappointed! read more

We have a Viking side by side refrigerator, purchased in 1998. Never a problem - so first order of business - hearty endorsement for Viking. Anderson Appliance was listed on the Viking site as an authorized repair service, so I gave a call when I discovered Haagen Dazs soup in the freezer. The repairman, Steve, arrived as promised same day. I really appreciated the after-hours appointment as I feared we would lose everything if the situation lasted overnight. The situation turned out to be human error - as best we can tell we must have blocked the freezer door by a gap of some sort. No repair required. So again - yeah Viking. I'm giving 5 stars for the outright professional approach of the repairman who charged only $89 for the full diagnosis of the system - and offered to credit the diagnostic charge if the problem turned out to be anything requiring a return visit or repair. Truth be told, I expected a much higher charge for an after hours, same day visit- if I could get one at all. I did expect a professional approach - and I got it. I also think repair services deserve a little credit when they behave so ethically. read more

Still in awe at the service that was provided by Anderson Appliance. Everyone we have dealt with was professional, honest and willing to back their work 100%. Our Viking Refrigerator required several trips to our home for installation of a new compressor and then correctly regulate the refrigerate. We don't do reviews often but couldn't wait to brag about this company. Thanks everyone at Anderson Appliance for setting your standards so high. Tracy & Glenn read more

By far, the best appliance repair company I've ever used. I have a "high end " appliance ( Viking) and I didn't want just any bozo working on it. I had great vibes from the moment I called. I won't use anyone else! read more

My fridge stopped cooling and I called Anderson appliance they came out the same ay to fix it they were polite and actually cared that my food would go bad. I truly appreciate the fast and great service. read more

I have been using Anderson Appliance for years and every time I have needed service, they have been professional, knowledgeable and courteous. The office staff are responsive and helpful as well. My service call on 1/17 was all of the above but also exceptional in that Sean went above and beyond in fixing the problem. It seems so rare now that people do that and take pride in a job well done. I recommend this company and can say unreservedly that you are in very good hands with every one there and especially Sean. read more

WORST COMPANY EVER! Beware of their terrible customer service, and follow up. My recommendation is don't use them. They came out to fix my built in GE Monogram refrigerator and ended up blowing the temperature circuit board! When I told them all my frozen and refrigerated groceries were ruined and I wanted reimbursement, they said "groceries aren't covered" as a reimbursed item. Period, end of story. What HORRIBLE customer service! I will tell everyone I know there are just too many good appliance repair companies out there to be categorically dismissed like this and have to put up with this response. They claim it was coincidence. To me, it's HIGHLY suspect that the circuit board blows when it was working fine up to the time they came and "fixed" my refrigerator. This wasn't the only bad experience with them. They had to order parts to repair my refrigerator initially and no one ever called and followed up that the parts were in to reschedule the repair. I had to call them when I didn't hear for 10 days and then they responded: "Oh yeah, the parts are in. When would you like to schedule the call?" Really? Good by and Good Riddance. read more

Anderson Appliances went over and above to ensure my fridge was fixed as soon as absolutely possible. In fact, it was the same day and the day was on a Saturday! The communication was great, they had the part on the truck and Steve did an excellent job. First class operation and very kind people who really care. Thanks Anderson Appliances! read more

For longer than I care to remember, my upper built- in oven didn't heat. Finding a replacement part to purchase was impossible because of the age of the appliance. And replacing it with a new oven would require major cabinet reconstruction. So doing the next best thing- that oven became known as the Cracker Box and that's where chips and crackers called home. From the beginning of my oven saga Steve Anderson of Anderson Appliance was involved. He did his best to try and locate the needed part. In the meantime Steve Anderson kept my clothes washer and dryer in "tip top shape"- considering their age! Anderson Appliance has been my go to service repair man. Out of the blue, a neighbor who was remodeling his kitchen, offered me his old working oven. I called Anderson Appliance and once again, Steve came to the rescue. Over the phone he verified that the needed part was indeed interchangeable. Steve came at the appointed time. He's pleasant, knowledgeable,and a neat worker. And best of all- BOTH OVENS are now working. I would highly recommend Anderson Appliance for any of your service needs. He is very familiar with all brands and models. And his rates are very fair. A true jewel for your reference book. read more

While I'm typing this I'm still stunned at the INCREDIBLE service from Anderson Appliance. We have Viking in our home and the fridge beeped that it was getting warm. I head over to Viking's website and it pointed us to Anderson Appliance for service. Unfortunately we missed them today (Saturday) during working hours so I left a message. I didn't expect a call back today but low and behold Cher calls back and she has a tech available. Steve comes into our home, on a Saturday, within 2.5 hours of calling! He's very polite, dressed in Anderson uniform, and incredibly nice; even the dogs liked him. Steve troubleshoots the issue immediately as a DC inverter. Oh, he's got that Viking part on the truck too. (really?). He quoted a very reasonable price, with labor, and we we approved the work. We're chatting the whole time while he's doing the work. He even vacuumed all the newly exposed surfaces from the layers of dust that had collected. While he was here I asked about our Viking stove and the intermittently finicky igniters. He troubleshot that in a few minutes, took down the serial number and will have the parts ordered. They should be in next week, they'll call to arrange the install date. I was planning on having our fridge out of commission until Tuesday at the earliest, and instead we have it working early on Saturday evening. I wish I could give Anderson Appliance more than 5 stars on Yelp. Though I can give a huge recommendation here. Thanks everyone at Anderson Appliance for their amazing attention to customer service!! Their contact info is saved for any future work. read more

Great experience. Arrived on time and---major plus---he had swung by a parts warehouse to pick up a part for another job and just guessing from my description of the issue, also grabbed the part he thought might be needed for our dryer. So once he diagnosed the issue and it turned out he guessed right, he popped it in and there was no coming back a second time and having this all go on for a week and me being without a dryer. He also explained that the problem had been caused by a clogged dryer vent and said we should get it cleaned out immediately as it could turn into a dangerous problem. So check out my review for the dryer vent guy too. Between him and Anderson Appliances, I should never have a dryer issue again! read more

Steve and the office staff at Anderson went WAY above and beyond normal service to help me with a Viking issue. I have never received such terrific customer service from any of company, ever. I am so grateful to them and recommend them wholeheartedly! read more

Fast customer service and responsive. From phone calls to the technician whom came to the house several times with new parts to fix our washing machine - they were very helpful! read more

I called AA to service my U-Line clear ice machine that is not under warranty. I'm pretty resourceful, so I was able to isolate the issue. Cher listened to me and explained the cost to replace the required parts. The unit was not worth fixing. I'm providing a 5 star review because of their honesty. They could have easily hit me up for a service call and then provide the 'bad news'. I definitely will use them for service in the future. read more

This company was the worst! I felt like I was being taken advantage of from the start. Right away I felt like the technician was trying to make up parts that weren't even necessary for the repair. I stayed as polite as I could as I was very intimidated by the technician and just wanted him out of my house. DO NOT USE THIS COMPANY!!! read more

We recently moved into a home that had been vacant for 9 months. After moving in we discovered the refrigerator ( Sub Zero ) and freezer would barely cool. We were contacted by Steve through the warranty company. He was very quick to respond and had us up and running immediately. I have had some bad experiences with appliance repair companies in the past but I have to say Steve and Anderson Appliance Service are profession, knowledgeable and give first class service all the way. I highly recommend them. Rocky W. Scottsdale, AZ read more

My home warranty put me in contact with this company after my refrigerator stopped functioning. Their service technician was polite on the phone. However their main office was rude and deceptive. I was contacted by this company on one day and told by their office that a technician would be out that day between 10am and 1 pm. I received a call at 12:30 stating that the technician was experiencing "truck problems" and I would not receive service till the next day between 10am-1pm. Next day 11am I did not receive a single call. I contacted the company at 1053. And was told that they had attempted to contact me four times. The representative on the phone refused to connect me with a supervisor or manager, and she quite blatantly called me a liar concerning their attempts to contact me. I had to contact my home warranty immediately after that conversation and was connected to another company for service of my refrigerator. Beware this company and it's poor management. read more