Service was fantastic. From the beginning to the end you are always reminded of your appointment, where the technician is so you know when he'll be at your house. My technician was professional and knowledgeable. He resolved the issue with my oven. I would call upon Tri-City in the future if needed. read more

Thankful for all Jon's expertise yesterday with our SubZero service. He was friendly and explained things well.

We had an issue with our microwave and Brian was amazing to work with! He diagnosed the issue and repaired the microwave and was fun to talk to plus he is a veteran who served in the Marines! Couldn't have asked for a better person to come into our house and fix our problem. We are fans! read more

I can't say enough good things about Tri City Appliance service. Especially their technician Jon. Jon is extremely experienced, thoughtful and always explains exactly what's going on with your appliance issues. I would highly recommend Tri-City Appliance Service and only request Jon. Tri-City is lucky to have him as a technician. Having an experienced technician is a real value especially if you want to repair instead of replacing an appliance in your home. Harriet and Larry read more

Glenn was our service repair representative and he did an excellent job. He informed us of exactly what he was doing and was extremely knowledgeable. I so appreciate Tri City Appliance because they show up on time, they have excellent personnel, and they are fairly priced. You could not ask for more in a service company. I will continue to use them and I will continue to recommend them to all of our friends. read more

Icemaker was not producing enough. Omar came out, pulled out the machine, ceaned it, replace a part and got it running perfectly without having to return. Great service. read more

This company won't give customer time for appointment until DAY BEFORE SCHEDULED APPOINTMENT! This means the actual day of appointment can't be planned until customer notified the previous day when they might be showing up on appointment day. Wow. Astonishing! " This is our process" is the response when customer questions method. I'm stuck with them because of an appliance that came with our house. Completely inconveniencing one's customers isn't how one gets NEW business. If I were to refit my kitchen I'd consider going elsewhere, unless they were willing to be more customer oriented and considerate of customer time & planning. I don't have problem with the actual servicing of appliance, it's the scheduling that is absolutely ridiculous. read more

Easy to communicate with, delightful service provider, thorough, and respectful. Can't get better than that. Thank you!

Tri-City was outstanding at fixing my problem. They are experienced and Timely. Best Customer Service I have experienced! read more

Super professional and technically excellent . Work completed in about thirty minutes

this is our 2nd time using Tri City and both experiences have been top notch. the ease of scheduling, communication about when the techs will arrive and the expertise and f the techs is outstanding. Tri City's service is why our kitchen is all Wolf, Sub Zero and Cove. read more

Robert did a great job. He was on time. He took care of my wolf range. I bought appliances from Spencers and their installers were really bad. The installer bent the bottom right side and didn't say anything. You have to be on the ground to see. Standing up then you notice it. He leveled my dishwasher after the other installers came out to do the work. It's sad you can't get good help these days. Thank you again Robert and his trainee. read more

Very good scheduling process - with good communication including multiple texts regarding tech arrival on day of service. Professional and effective service including tips on doing our own unit maintenance which were very much appreciated. No attempt to upsell. Excellent experience. read more

Highly recommend Tri-City Appliance! Extremely great communication from the company from start to finish- easily getting my appt scheduled, to several text reminders, and texts when tech on the way. David, the technician, was extremely friendly, knowledgeable, professional. read more

Incredibly disappointing. Waited around ALL day for them to show up. And they didn't!!! I was very specific that I would be home at certain times to let the service person in because it had a BUSTINESS APPOINTMENT!!!!.... Well guess what..... oh yeah, you guessed it, they showed up at EXACTLY the time I was just sitting down for my meeting!!! INFURIATING!!! I called back and said the service person needed to come back. I'm still waiting..... total disrespect for my time and their commitment. Oh, and to top it off... this is the for another appoint to fix the dame COVE DISHWASHER that has NOT WORKED more than it has worked. Because it was installed incorrectly in the first place. UGH!!!! Perhaps that's why they aren't showing up because its still under warranty and not worth their time? Which is pretty disappointing and shady if you ask me. What has happened to companies knowing firstly who the customer is and how to treat them and secondly how to do the job you have requested them to do!!! I DO NOT RECOMMEND! read more

Had them come out to fix our refrigerator door closing issue. Repair technician sprayed the hinge , and said it was as good as it gets $310 for this. Contact the office to discuss, never received a response . Very disappointing read more

Great company with quality service. We've used Tri/City Appliance for several years and have always been pleased with the yearly tuneups & repairs done by their qualified techs. I highly recommend this Company! read more

Very professional, very friendly and very thorough kept asking if there was any other concern. How can I help you and very clean just great service ,great company. read more

We needed a repair on our Wolf oven as we had either a cooling fan or sensor error code. Robert D. from Tri City Appliances came out to diagnose the problem. Not only was he on time but he brought the replacement fan and sensor to make the repair immediately without having to source the parts and return for the install. Robert explained the problem with the fan and sensor and completed the installation and cleanup in no time. He is a people person (friendly), professional and clearly knew his stuff. Hope not to need him a lot but will definitely request him for any future repairs. read more

The most professional company around, from scheduling to service people, simply the Best.

Professional, timely and great service. I highly recommend. Good communication on when servicemen would arrive . read more

My wife and I continue to be amazed at the excellent service work done by Tri-City Appliance Service. Today a gentleman named Riley came out and was incredibly knowledgeable and helpful - he did a wonderful service job. Thank you Tri-City Appliance Service for setting the standard for Excellence!! read more

Tri-City Appliance Service is top notch!!! They were listed as our repair company for a recall that Wolfe sent out. I called them and they immediately scheduled me for not only the recall problem Wolfe found but also a concern I brought up to them about a few burners not lighting on simmer. They sent out their technician on 12/10/2024. He arrived at the end of the window to complete the services. Josh was professional and went above expectations. Amazing Now our Wolfe professional range is performing again like new. We're at the end of year one with this range. This brand is amazing for people who love to cook. If you buy a top end professional appliance make sure you call Tri-City Appliance Service for all your concerns. Thanks again for the quick response and professional service. read more

Scheduling service with Tri-City Appliance Service was both easy and prompt. Brian was amazing in diagnosing the problem(s) my dishwasher was having. He immediately ordered the parts needed, and, within a week, he was back for the repair which was done quickly and efficiently and with a smile! I highly recommend Tri-City Appliance Service for your repair needs! read more

Our Tri-City technician, Robert Dalke, as always, did outstanding work today at our house. He's professional, knowledgeable, and makes sure the job gets done to our total satisfaction. read more

Expensive out of warranty microwave suddenly stopped working. Tri city was out at 8am next day and had it fixed. Great service.

Tri City has provided maintenance on my Sub Zero fridge and freezer for over a decade. Their customer service is excellent and the expertise of their technicians are second to none. I've had to make a few repairs (my units are over 20 years old) and they always arrive with the parts I need and complete the job without the need to return. I highly recommend their services. read more

As always Tri City appliance was great. He came early, prompt diagnosis and quick repair. These guys are geat.​

Thank you for all of your support in getting this taken care of.. Josh was amazing. 10 star service call...Both of our Ovens are now back to 100%.. Again thank you read more

Tri-City is amazing! I had an urgent situation and they squeezed me in to their schedule. excellent communication and techs were professional, on time and very knowledgeable. Highly recommen! read more

Mark was knowledgeable, friendly and efficient. Was are grateful for his help. He solved the issue on our sub-zero completely.

Clear understanding of issue. Took time to explain plan Always have my best interest in mind read more

Tri-City technician came to do a very overdue maintenance visit on my 28 year old Subzero refrigerator. The technician did a thorough inspection and cleaned areas that are hard for me to get to. I would recommend TriCity appliances services. read more

Very knowledgeable and professional service technicians. They know Wolf/Sub zero! Top Notch! read more

On time arrival and quickly diagnosed the issue with our Oven. Control panel replaced with oven working again before the holidays!

Bill E. from Tri city came out today and did a great job fixing my Sub Zero freezer. I was impressed that he took the time to show me every part of the freezer that needed repair and explained why it wasn't working and how he was going to repaired it. My Sub Zero is perfect again! Thank you Bill and Tri City Appliances. I will be calling you soon for the refrigerator check up. JT read more

Highly recommend Tri-City appliance for Subzero. They communicate very well and are on time, follow through and are experienced.

I always get my service from Tri-City. They are professional honest on time and efficient. They are a bit pricey but I figure they're worth it. read more

Mark did a great job working on our dishwasher. He also gave us helpfull tips on how to program it.

Robert our tech was amazing. He explained how he was going to diagnosis the problem and he solved it quickly. Ask for Robert!