Took my 06 superduty in for oil change i was there for 2 hours and i use hotshot secrets to prevent stiction in the injectors and told them upfront to only put in 1 quart of this product as it for my use is enough plus it cost between 60 and 65 dollars for a 2 quart bottle the guy pored the whole bottle in which was enough for 2 oil changes in the end this oil change cost me close to 200.00 dollars and 2 hours of my time waiting and was not very happy, to be fair they did my 2013 f150 excellently but may not take my f250 back there again! might try another dealer. read more

When we first arrived at the dealership there were 6 or 7 sales guys outside in a circle taking a smoke break and chatting. We were only 20 ft away and couldn't even get their attention. We had to wait until they were done and then only caught the attention of one sales associate as he turned around to look at something else. Test driving the truck was relatively easy except the truck had no gas in it. We had to wait for the sales associate to go and put gas in the truck and then we were on pur merry way. We decided to buy the truck with CASH. Omg, you think that would make it easy but no, fours hours later after the sales associate went back and forth between us and the sales manager 11 times, we are still here waiting for some jack leg in Finance to approve the deal and try to sell me some kind of bullsnot warranty I said I didn't want. Now, I could understand this if they were busy but they weren't. The price was decent so we waited otherwise would have gone to a Sonic Automotive dealership. Sonic Automotive dealerships have you deal with one person throughout the process and it only take about 90 minutes. I forgot how backward the car buying process is at these antiquated dealerships. Never again Anderson Ford! You lost my business! read more

This is an A+ dealership. Everyone there is helpful and friendly. I have bought 2 cars from here, and recommended them to a friend who bought a car from them. They go out of their way to please!! They are very accommodating when you need a vehicle. I would recommend Anderson Ford Mazda as #1 to deal with. Their service is top rate also! read more

The service was fine except when they aired up my tires. After leaving, I checked the air pressure and none of them had the same air pressure. They put too much in all of the tires and one tire was aired way high (near the max level). I corrected the pressure levels as soon as I got home (before leaving on a 1,300 mile trip...sure glad I checked). One other thing that surprised me, when I arrived, there was no one else in the waiting area (they were not busy that morning) yet I had to wait over an hour. A few more customers came in 15-20 mins after I got there, so I'm just saying I thought they were a bit slow to have had so little business. Other than that, they did a good job. read more

I just bought my car there a few months ago and the Catalytic Converter needs replaced and I already need new tires. So, I get to smell rotten eggs (sulfur) if I accelerate too hard! I have went to the Quick Lane where you get your oil changed - that is supposed to be included in whatever plan I have, and the two times that I have went they were not very helpful at all with explaining what the plan that I have from when I purchased my vehicle actually covers. They acted as if it was some type of chore! My first visit to get my oil changed I sat there for over two hours. The second visit I made to get my oil changed that is supposed to be free, a guy came out to me at the last minute (AFTER THE WORK WAS COMPLETED) and said I owed him $50. They ended up correcting that and I did not have to pay anything, but I got to the Service department around 1 o'clock and I did not leave until around 5 o'clock. No one should have to sit there that long to get an oil change. To top the whole situation off, my TPS light was on after I left and I checked the pressure in my tires and they put 65 pounds of air in my tires. It's almost like they wanted them to pop driving down the highway. It was completely ridiculous! Oh, Forgot to mention that it took literally almost 3 months to get a tag for my vehicle. I had to go back to the dealership which is 30 minutes from my house to get more temporary tags. I still can't believe they sold me a year old vehicle with a bad Catalytic Converter! I told them about it and no one ever called me back. Go figure. read more

This has to be the worse dealership I have ever dealt with. We walked in and let the salesman know we wanted to look at a vehicle and get trade in information for my girlfriends car in order to take this information to our bank. We already knew the internet price of the vehicle we was looking at. When it came down to it they talked her into running her credit, then when they came back with the paperwork he said the best he could do was $1200 more then the internet price. When I asked why there was a difference in the internet price and what he was telling us. He wanted to spin it and ask about military affiliation and see where he could get a discount. He would never answer the question and started fumbling his words. Johnathon English was the sales rep we dealt with. We will never return to this dealership for any purchase or service needed. read more

We could not find anyone who would work on our F-350 diesel on weekends. Work prevented us from making it in during the week. We got the truck in, on a holiday weekend no less, and they took care of everything. Very pleased with the level of service at Anderson Ford. read more

This place is very misleading. We drove from Inman Sc to see a specific truck that was told they had and the price was listed and it didnt say anything about having to qualify for all kinds of things in order to get the full discount. No one meets all the criteria. Just a scam. Joe was our saleman and I really wish we hadnt wasted our time driving there and dealing with him. Obviously very shady. read more

I had my reservations after reading previous reviews of this dealership, but I had no problems at all. I recently purchased a 2018 Explorer Platinum after doing a lot of research prior to the sales event. I did not experience any of the issues that others apparently had. Sales staff did not try to play any monkey business with the pricing, as it was exactly as I had researched for several months. John (sales associate) was perfect, and answered everything I asked, and that was a lot. I went in extremely pessimistic about buying a new vehicle and had my reservations, but John made it easy and low stress. Ask for him if you go there, you will not be disappointed. read more

The service department at Anderson Ford is an absolute joke! The new service manager David Reed is a definite let down from the last one. I took my 2016 f150 in a month ago for squeling noise and check engine light. Was told immediately the squealing noise from the turbos was normal (not true because it hadn't been doing it the first 90,000 miles i put on the truck) but said the fault code was p0420 which they said was catalytic converter bank 1 bad. The service manager at the time said they would replace both for $2900.00 but suggested i take it to Stoney's muffler shop for a much better deal and told me that the Ford service department sends alot of their own exhaust work to Stoneys to be completed. So i went to Stoneys and had both catalytic converters replaced for $1000.00. Stoney said the catalytic converter was destroyed by pieces of metal from the turbo flanges coming apart and took pictures for me to show Ford. So, I called the ford service department back, told them what was found and took my truck back in. I gave them the pic of the flange where the exhaust mounts to the turbo and left my truck. About three days later they called and wanted me to come look at my truck and said nothing was wrong with the flanges. I got there to take a look and they had everything removed from the top side of the turbos and had not removed the flange in question on the exhaust side ( which is the flange pictured). I had to show the mechanic where to remove the exhaust from the turbos and then they saw the issue. They said I needed 2 new turbos and would have to order parts. My truck was there for 24 days and never once did i receive an update phone call, i called about once a week to check on it. Finally they called and said it was ready and I paid $5408.00 for repairs. I got in truck to head home and cranked it up and it sounded like a big rig! I started down the road and it had absolutely no power and sounded terrible. I immediately turned around and took it back. On the way back (2 miles in) the check engine light came on. They told me to leave it and they would figure out what was wrong. So once again I was without a vehicle. They called the next day and said they had left a c- clamp off during the repair and an intake hose had came off. I took the truck home and it felt fine, but on my second drive in the truck my check engine light came on so I called and they said bring it back, they read codes p0420 and p0430 and said both catalytic converters are bad!!! Both brand new catalytic converters with less than 50 miles on them! I said no way, they are brand new and the NEW service manager (who took over sometime during this month David Reed) said well Stoneys put on cheap converters. I said, the last service manager told me to take it there and that y'all send alot of your exhaust work to them, to this he said no we dont! So I went back to Stoney's, who by the way has been doing exhaust work in anderson for fifty years, and told him what they said and he said he does a ton of their work for them. He also said there is nothing wrong with the catalytic converters. These two codes will throw for exhaust leaks, bad o2 sensors or bad catalytic converters. However, for both to come up you would have to have two bad 02 sensors(which Ford changed all 4 of while they were doing the turbo work) or two bad catalytic converters ( which are both brand new) or one exhaust leak ( from possibly any one of the many seals and gaskets that were changed during the process). Which of those sound more likely? So now im $6408.00 into this repair and I have the same fault code plus one ( i had just p0430 when i came in originally, now i have p0420 and p0430) as when I started. This is a joke and I would never recommend taking anything to this disastrous service department, you would think they would be embarrassed themselves! read more

Great price on the Truck, had exact model I wanted. They will be a Sales Person though, internet price is bottom dollar but there are a lot of 'if' and 'but' in that. I walked out on 2 dealerships prior to this one, so they are willing to give you a great deal read more

The best experience I have had In years at a dealership. Respectful, honest, and thorough.

Dishonest crooks! In October of 2017 I took my 2011 F150 Ecoboost in for an engine noise. It turned out to be the timing chain which these engines are famous for the chains stretching and making a horrible noise. They took two weeks to fix it and claim that have only ten loaner vehicles but they seem to never have any available. Then they made a note on the paperwork that the inside of the engine was extremely dirty due to lack of oil changes. I only had the truck two months prior to this so how am I suppose to know that. This ended up being a setup note for the next time I had to bring the vehicle in. Fast forward to about three weeks ago. My truck started making the same noise so I called and setup an appt to bring it in. They heard the noise again and pretended like they had never heard this noise before in their lives and told me they would have to tear into the engine to see what it was. The first time they diagnosed this noise with no problem but not this time. Here's the kicker. I had just got back from a 400 mile road trip and checked the oil in my truck the day before I dropped off the truck to them. They told me that there was no oil in my engine and ford would probably not cover the repair due to neglect. I know there was oil in my engine so they had to of drained all my oil out just so they wouldn't have to mess with the repair. I had to to take oil with me when I picked up my truck and put it back in my truck before I could leave. These guys are awful. Then they charged me 110 bucks for the so called diagnosis. NEVER TAKE YOUR VEHICLE HERE!!! Only reason they got 1 star is because you can't give them zero. read more

I have tried to deal with sales at this dealership numerous times over the last couple years.Every time turned out to be a big waste of time. They have the worst deals, are misleading and are liars. Just recently, I dealt with a salesman, I believe his last name was Duckworth. I printed out, and brought my three bureau credit score in and asked him to give me a monthly payment based on the credit score that I supplied. Told him I didn't want inquiries to my credit report unless we agreed on a monthly payment I could afford, because it will lower my credit score. He said no problem, they wouldn't officially run my credit, would get a monthly payment based on the score I gave him and would only run my credit when I agreed I wanted to purchase the vehicle. Little surprise, there prices were terrible, told him I didn't want the vehicle and left. Next day my credit monitoring service sent me two alerts that they ran the credit that day and the day after! I called the dealership, spoke to the manager and he said the salesman said I gave him permission! Long story short, If you want to deal with shady liars and high sticker prices, don't deal with this dealership. This must be common knowledge already since no one was in the dealership but my husband and I and one other women. They are really close to me,I wanted to support local business and it would be convenient to bring my car there for service when needed, that's why I kept going back hoping for a different outcome. NEVER AGAIN! read more

Service....awful. Note: I often read reviews. But have never written one myself until now. But this recent experience has given me the motivation to finally do so....read on. Summary: Unable and unwilling to communicate with customer regarding repairs and service. My experience so far indicates that they consider customers to be a nuisance, something to be ignored. They have absolutely no problem with wasting your time. A major part of the problem seems to be the individual who takes orders, schedules, communicates with techs and customers. When calling to check on your vehicle you will be directed to her voice mail - 9 times out of 10. Unfortunately by her own admission she does not check her voice mail for messages (way too busy for such things). So that makes it a pointless exercise. It takes an incredible effort to actually talk to an actual person. Case in point: after the vehicle was towed in, it actually sat forgotten for quite a while. They didn't seem to know where it came from, why it was there, etc. Completely freaking clueless. This was after repeated calls on my part explaining problems, my contact info, and other essential information. My local mechanic also did the same. But all of that information must have been intercepted by aliens and pushed into the black hole of cosmic unconcern. Eventually, after much effort I did talk to a live responsible person and it did get scheduled for repair...and eventually it was pulled into a repair bay. Now I understand that diagnostics and repair can take time. Especially when dealing with electrical and computer issues. I have no problem with that. I am by nature a patient person. However what came before this....and after (read on) is unacceptable. I was given an estimated completion date. However that day came and went with no communication. I of course called to see what was going on. Eventually, after many calls I was able to get through to this "customer service" person. I was assured that it would be ready that afternoon, even though it was very late in the day and they still needed to reprogram the keys. I figured that they repair dept would be closed by then. I asked her to make sure as it was a 1-hr drive to get there. Again I was told it would not be a problem. So, against my better judgment I embark on journey to retrieve my vehicle....Of course when I get there the vehicle is not ready, the repair tech are gone. She seems confused why I came to pick it up. All previous conversation forgotten....lost down some Orwellian memory hole. I still don't have my vehicle. Their attitude: it will get fixed...eventually, maybe, I hope. In the meantime: suck it up, get over it, don't bother me. read more

Don't buy from here ever. My husband bought a used Toyota six months ago with some optional warranties. They said the warranties can be canceled at anytime with no problems. In June he cancelled all three warranties and they said it would take four weeks to get the refund. It's now September and we are still fighting to get our money back. They lost paper work one time and then its been nothing but excuses for three months. They have stopped returning his calls and every time He calls they are all out to lunch even at 6:30 pm. We are now seeking a lawyer just to get back what is ours. read more

Jason Gilmer was especially helpful, knowledgeable, and friendly! He made my car-buying experience very pleasant. I highly recommend asking for him if you're in the market for a car. read more

My wife and I have now bought a total of 5 vehicles from Anderson Ford. They have always treated me with respect and courtesy and plan to continue to use them for my regular service work as well since it's been very convenient for me. I would recommend them for any of your vehicle needs. read more

Benny, our salesman was knowledgeable & attentive. The experience was great from start to finish. We love the Mazda CX3 we purchased, it is such a fun little car! We would definitely return for future vehicle needs. read more

PLEASE PLEASE PLEASE STAY AWAY FROM THIS PLACE!!! I wish I could rate them negative stars. My husband bought a $45,000 used truck from them in January, drove it for about a month and a half and the transmission messed up. We are pretty sure they knew about it and still sold it anyways because my husband even questioned the salesman, Garrett, during the test drive about something the truck did which we know now was the transmission. But he reassured my husband that it was only the truck adjusting shifts. We trusted Garrett and Ford but they screwed us over really really bad. the truck is modified and again we were reassured by Garrett that the truck would still be covered under warranty even with it being modified if anything were to happen to it. LIES LIES LIES. We are now stuck with a $45,000 truck that is not drivable and looks like it'll cost at least $5000 to have transmission fixed. We have contacted Ford numerous times about helping with this matter but no luck because they do not care. Y'all please stay away from this place I am begging you. It has caused us a lot of headache and stress. They will tell you what you want to hear just to make a sell. At the end of the day that's their job, and they will do anything to get their job done. They care nothing about you as a person, as a customer. They are heartless! And let's not get started on the service department....took the truck for diagnostics to make sure it was the transmission. They are the rudest people I have ever dealt with at a dealership. Again they care nothing about you as a customer. Originally when my husband called to see how much it would be to have the diagnostics done and the lady said at least $100 an hour. But when we went to pick the truck up(because we refuse to give them more of our money to fix the truck) we asked how much did we owe to the diagnostics well she said we didn't owe anything.....WELL I GUESS NOT BECAUSE THEY KNOW THEY SCREWED US OVER BY SELLING US A LEMON!!! BUYER BEWARE DONT TRUST ANYTHING THEY SAY BECAUSE IT IS ALL LIES. read more

Although the management tries to be nice and helpful, they still end up being rude and acting like you, the customer, do not know anything about a vehicle or dealership. After a week of problem after problem we will not be back to this dealership. Selling a truck while we were in the process of buying; buyers order signed and dated with the truck VIN number and financing approved to not contacting us with any information for over 14 business hours. After finding a new vehicle and letting us know when we can come to purchase the new identical vehicle they originally sold, the dealership had lack of communication about any extra transfer fees that would be added to the final vehicle price. Before we knew of the added fee that we were expected to pay for, paper work was filled out on the vehicle for purchasing, waited over an hour to be seen by financing, although approved for the final price of the truck. Was finally told there were transfer fees and although they were "eating" part of the fee, we would have to pay the rest, which would result in another credit check and financing approval. All because they screwed up and sold our first vehicle we had to pay for their mistake and have our credit hit again? NO! Management claims they would already be losing money by making the sale/trade on top of part of the transfer fee.... dealerships do not lose money, ever. A salesman may not make his bonus or a manager may get his bonus cut, but the dealership will make its money off a vehicle. Used vehicle tend to bring in more money because dealerships (in general) low ball customers on their trade-in vehicle, when the used traded in vehicle gets put on their lot they price the vehicle upwards of $5000 (amount our trade in vehicle price once it hit the lot would increase from our trade). So whether the dealership "loses" money on a sale/trade, the dealership will make its money back and more by selling the traded in vehicle or the next vehicle that they screw someone on. Don't believe the stories they tell you, they just want your money and do not care about your time!!!! read more

Both sales and service are awful at this dealer! Have dealt with the sales department three different times in 12 years, only once could I say I was reasonably happy with the deal. If you want fair and honest dealings, avoid this place! read more

Worst experience ever! They gave my wife a quote on a new Edge, convinced her she was getting the deal of the century and when she got home we found the car on their web page for over $4,000 less. We questioned them and they claimed the Internet site had not been updated, right! We went in, they gave us a written offer, we excepted, shook hands and 5 minutes later they came back and said they made a mistake the price was $1,000 higher. Needless to say we walked out. Stay away! They are the most dishonest dealer I have ever talked with. read more

False advertisement to get you to come in. Big price give away. Got a five dollar Walmart gift card. Promised cash rebate and got a tank of gas only. Car dented when cleaned up. Still not in the car yet now in rental for five days. Treated rude at service department by two different workers Tom and Bill. A dam Shame read more

Have used them numerous times for regular maintenance & twice for major repairs. Staff very friendly, repairs completed on a timely basis & at a reasonable cost. read more

Never could I imagine a more confused, disconnected and full of Deltas mess my buying expereance buying a truck could be. I will say the only saving grace and reason I did not give this truck back was my salesman LJ. I have never seen someone try so hard under such adverse conditions try just to do the right thing. The truck sale was not on his mind he was too busy trying to straighten out the utter mess that managment created. First after he gave me a firm price on the truck where I could hear the manager say sell it to him for that price he has to contact me saying his boss was not happy with the price and wanted to add $1200.00 to the price. Lucky for me we did our business by text ( which are now locked into my phone) I responded "NOT A CHANCE!" a which point it became a conference call were I was feeling bullied. That did not work either! All the while my sales person LJ was in damage control mode. Then came where the deal was made and I got the final number and APR for the financing the manager had taken it upon himself to inclued a 3 year third party warrenty. His choise raised the price of the monthly payment $50.00 a month over a 60 month loan. Now mind you I had not even went in for the test drive yet. Truck was to be detailed before I test drove it. NOT! Seats were stained and the floor mats were missing!At this point Ibegan to feel sorry for my salesman.I took the truck back for tires and alienment (I will give management credit 10% discount on tires and a free alienment and a vehicle to drive. I believe that LJ had something to do with that) Got back to the dealership after 4 and a half hours tires and alienment was done but still no clean seats and no floor mats. The manager over the tires and alienment center was great! BUT the sales manager who took control (after I told him that I wanted to work with LJ) was nowhere to be found so the new car sales manager after a discussion worked with LJ to resolve the issues. LJ right infront of me spoke to the detailer and told him what was required. I told them I was not coming back and they could deliver my car the next day to my job. We will see how that goes. Not to worried if they let the salesman handle it. LJ got a car for me to drivehad the detailers get mats and I was on my merry way at 5:30 PM. Would it buy a truck from Anderson Ford again? AH that would be a NO! Would I do business again with LJ absolutly!!! I wanted to give him a job!!! If you do go buy a car from them ask for LJ and tell managment to buzz off or you are leaving! read more

Wasn't going to leave a review but I'm utterly disappointed! I always thought that give-aways were scams but I thought that this small town dealership was more trustworthy, so I participated in the flyer offer! I won a gift card from them and tried to redeem my prize since the flyer advertised that I could come by the dealership and claim my prize. However, once I arrived, during the date of the give-away which ran through the 30th(yesterday), the place was closed! How do you run a give-away but offer no way for winners to claim their prize?! So, I tried to give them the benefit of doubt and reached out to one of their online chats on their website, still during the date of the give-away, and gave her my winning number and confirmation number! She was very helpful and told me she would get in contact with the sales representatives at the Anderson location. Unfortunately, I didn't get a response from a representative until THIS MORNING! She left me a voicemail saying that the offer had expired but all the car deals are still valid! The flyer said no purchase necessary to claim my prize but the company had no problem denying me my prize but still trying to promote a car purchase deal that was on the SAME FLYER that the representative said is "expired." So I cant claim my prize because the flyer is now "expired" (even though I reached out to them within the time frame, presented my winning numbers, and tried to come to the dealership but they are closed on SUNDAYS during the same time as this promotional event) but the car deals are still good from the flyer! Just as I thought, another company playing a dirty trick! I have proof of my winning flyer, my call to the dealership, my online chat, and this voicemail I got this morning. I just wish more companies were honest! read more

My mom is in her 70's and suffers from dementia. She took her truck in to be repaired at Anderson Ford Mazda. Someone told her they weren't sure if they could fix her truck but they would see. Meanwhile someone sold her a used 2016 Ford Fiesta for about $30,000 if my math is right. They also were able to fix her truck, Surprise. My mother can not afford a car and is really to the point that she doesn't need to be driving. We are in the process of taking over all of her bill paying and banking because she doesn't know why all her money is gone. I live in Virginia and found out about this when my mom called and asked for $2,000 because she thought someone had stolen her money. I found that she wrote a $2,000 check to the ford dealer. She had no money in her account and was actually overdrawn by $2,000 because she had no money when they got her to write the $2,000 deposit check on the car. My sister took her to the dealer to find out what was going on and my mom did not even know what car she had bought. My sister could not get anyone to talk to her so I called and talked to the sales manager. He was very pleasant as he told me tough luck. We told them she could not afford it so she can not take it home and that there is nothing they could do and take the car off the lot because the bank will not repossess it if it was on their lot. She never took the car from day one and it is still on the lot unless the dealer has moved it. Great bunch of people at Anderson Ford Mazda read more

I'm seriously disappointed with the follow up I have received after delivery of my new vehicle, and would NOT recommend this dealership to any friends or family. I had originally gone to the dealership to purchase my leased Escape on the vehicle's lease expiration date. While there, I was talked into purchasing a new vehicle, and chose a new Explorer. Upon negotiation of the purchase of the new Explorer, finance terms were discussed & agreed upon relative to the close out of the Escape. Lo and behold, my first statement arrived for the Explorer and my final statement for the Escape and I was stunned to find out those terms were not honored. I have called both Ford Credit and the dealership. To their benefit, Ford Credit has been awesome to work with, but can only do so much when the deal was made with the dealership. I made calls & left messages for Griffin, my salesperson, and Ron, the finance manager, on June 25th at the dealership that went unreturned. I called again on July 5th and spoke with Griffin, who was rather unhelpful, and then received a call back from Keith an hour later gathering information from me. I was told that everyone in the office had left for the evening, but that someone would get back to me the following day. That was a week ago and I have not received any communication from the dealership. I just want was promised to me during the purchase of the vehicle. Nothing more, nothing less. read more

Worst experience I have ever had at a dealership! Work needed was declared to be not covered under warranty! I had checked the wiring closely, looking for the trouble before bringing my truck in and there was no sign of anything wrong! i was told that rodents had chewed up the wiring and they would need a new plug from Greenville to do the repair! I told them that I would fix it myself and went to pick the truck up and when I saw the glaring single clip in the wire to the coil, I got sick at my stomach! Being a technician for over 35 years, I knew the was not a rodent and it definitly was not there when I examined the wiring before! A rodent will chew on wiring not make a single snip as a pair of wire cutters does! There was no other mark on the wire! Also you could see this problem from 6 to 8 feet away and I had inspected it closely runnin my fingers all along the wiring harness! I suspect that the original problem was a bad contact on the coil pack plug, which would explain why a new plug was going to be ordered! Some of the conection problems can be fixed by unplugging and plugging back in again to effectively clean enough of the oxidation off to make it work again! I don't know if this is what happened or not, but when I told them I was going to do the repair myself, since it was not covered under warrenty, a snip of a wire would recreate this problem! When I went to pick up the truck the tech that was there started in on me about you have to solder the wire you can't butt splice it, there will be too much resistance, if you drive it like that you could wash a cylinder, and burn out the cats! This seemed to be scare tatics! I think that the pcm cuts the fuel to the cylinder to prevent these things from happening! I have resolder the cut wire and my truck is ok now! I locked the connector back on the coil that was left unlocked and all it well! I contacted the general manager who said he would check into the situation! He called latter to inform me that he had spoken to the service manager and that the tech who worked on my truck was one of their top techs and he didn't think that he would do anything like that! I have no proof that anyone there done this, but I will not recommend them to anyone! read more