I tried to get a key fob cut for my 2020 F-150 because I had lost one of my originals. I had one cut there before for the same truck without a problem so I would have a spare, which was not an OEM Ford key fob but one I got from Amazon for a third/quarter of the price - and it worked fine. I was able to program it myself easily as well. But when I returned a month later to get another one cut b/c I had lost that original, they didn't want to do it. They said they had problems with cutting non-genuine Ford ones as it would supposedly destroy the key. I told them I would take the chance and sign a waiver but they refused still. (You can buy new standalone replacement keys for the key fob on Amazon as well). So I had to drive down to Kunes Country Ford in Sterling where they cut two key fobs without a problem. I programmed both of them myself and they work great. The reason I have extra is because you need two working key fobs to program a third, so I prefer to always have at least 3 in case I lose one. So I will not be using RRF for any future business. I'll drive instead to Sterling where I also got my oil change done. Seems RRF just wants to sell you a key fob for $130+ instead. Of course when I got home from Sterling, I found that original key fob I had lost. So now I have 5 key fobs for my truck, costing less than $150 for those 3 extra including key cutting and self-programming. read more

Anderson's Rock River Ford - Auto Repair Near Me - Rockford, Illinois

I have a 2021 Kia Sportage. I like my car. I haven't had any problems with it. My only complaint is the service center is not open on saturdays. If I had known this I really would not have purchased the vehicle. It is a huge inconvenience to take my vehicle for oil changes and tire rotations on a work night. When I express this concern to the employee behind the counter I felt like she was being rude to me. My time is important to me. I will not be purchasing from that location in the future. read more

I'm no longer wish to do business with this place. When I do purchase my new Ford it WON'T be from Rock River Ford. Your sales team can thank the service department for That! My wife and I brought our Crown Victoria in for the LCM (Lighting Control Module) recall. The symptoms of a bad lighting control module include loss of headlamps, brake lamps, tail lights, cornering lamps and turn signals. What the dealership recall involves is bypassing certain elements of the LCM, to ensure proper functioning exterior and interior lighting. The issue is some lcms need to be replaced all together, which is, part of the recall. With the nature of the issue established and many procedures on how to safely correct the issue, we drop the car off at the dealership for the repair. Well, the mechanic who did the work did a sloppy job. Wires are dangling loose from underneath the steering column and obstructing use of the brake and gas pedal. They must have just turned on the headlights and only looked at the front of the car and sent it. As a result we lose headlight function occasionally, turn signal function and side marker lamps as well. And at night if we try to use the lights the brake lights refuse to come on, including the third brake light which is extremely concerning. It's no longer safe to drive at night, and it's less safe to drive at night than the car ever has been. We only brought the car back three thousand miles later because my wife and I work a lot and I'm very busy schedules. Bringing it back was this serious issue however, the local mechanic there was on her side and he says that he was willing to repair it but it was four words the end of his shift. The dealership now wants to charge us $400 to repair this part and it's quite aggravating, because with this rats nest of loose wires he left underneath the dashboard I can't even guarantee replacing the LCM will fix the issue. My car was basically 'molested' and they refuse to do the Christian thing and fix it. We called corporate and they said it's up to their mechanic to decide if our grievances are related to the LCM recall. After working a 70 Hour Work Week, I get a call from Don Murray over at Rock River Ford, claims to be the service manager. He claimed that that day he spoke the corporate and that it was neither the the Ford Motor Company's fault nor the dealerships fault that the issue is not fixed. Such blatant deception combined with them constantly trying to shrug this issue off is quite aggravating. I felt like I was talking to a robot instead of an actual human being. As if he was only reading off of a script that he has memorized throughout the years oh, I'm quite frustrated and my only hope is for them to repair the issue for us, if they're not willing to do that well I guess I'll take my business elsewhere, for it's not just Rock River Ford that is standard reputation but also any dealership that's part of Anderson's. I'm sorry Rock River Ford But not even democrats are this mean. read more

Darrell had great customer service would have given a 5 but since my last visit in 2018 they had my phone number wrong which I had gave them to correct last time and he asked me for it today and when I called them to check if my car was ready they stated they had left me a message???? When I arrived to pick up my car the cashier guy 1st of all had no customer service or personality. I also told him my phone number was incorrect again gave him my number so I hope for my 3rd visit its corrected. Anytime I take me car for service I have always received a courtesy car wash and nothing that was my experience at Ford. read more

Better off finding a local mechanic because they will do a better job at finding the real issue ! Won't have to wait a month just for your car to still not work. read more

I would never buy a car here again. They seemed so honest and trustworthy. We really thought we got a good deal until the decided they would not cover the cost of an extra fob or the fact that a week after we got the car we had to pay 180 for a diagnostic test which found the front crash camera could've faulty. Since they already sold the car to us they didn't seem to care about anything else. very disappointed read more

I had a great experience with Rock River Ford Mitsubishi and Kia. I received a recall notice a while back for a lighting issue with my 2004 Mercury Marauder. I called as soon as possible because the last time the lighting control module failed , I had no headlights and the wipers were going funky crazy. I was given excellent treatment and courtesy By this dealership and would recommend the service department as,. way good ! I was a Ford sales representative for 18 years And was in service for a bit too as customer relations manager. You guys and gals do a great job ! read more

Anderson's Rock River Ford - When bad ass hits the pavement ! - Auto Repair Near Me - Rockford, Illinois

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Worked with Sean H (he is a 5 star) and he was professional, prompt and helpful in selling a car back to the dealer. He was able to help with some slow responses from other departments (they brought the score down). Sean jumped in and saved the day, again he is 5 star. He answered his phone and called back - when there was nothing in it for him. At the end of the day he was able to make me want to write a positive review. read more

Usually I have good service, recently stopped in for an oil change, with an appointment it took a little over an hour. was told that the service tech noticed battery acid leaking into my vents, never bothered to ask if I wanted a replacement or if they should pull it. I took it to Farm and Fleet and had them put in a new one while I went to dinner. Old battery had no leaks, wasn't bulging and seemed to be fine. Ended up costing me a couple hundred. read more

I just recently bought my fourth car with Paul L. He always makes sure I get just the right car for my needs. I feel like family when I'm there! read more

Avoid this place...140.00 just to diagnose, then they shoot you an outrageous repair number not even inline with other repair shops. And if if you decide to pass on that repair and at least have something else fixed to warrant your 140.00 diagnosis, forget about it because the 140 will not be credited toward fixing something else. read more

Wanted oil change and had coupon for "The Works" $49. New price was $149. Change filter $90 more. Check Engine light $170 more - for reading code (free at Auutozone) not fixing any problem found! So just pulling in here has already cost me over $400 for oil change. read more

We have been working with Brian Haselhorst and Don Murray for the repairs to our 2017 Ford Explorer. Parts have been on backorder for several weeks now and the dealership has provided us with a great loaner throughout this process. Their communication has been fantastic. Unfortunately Ford Motor Company has not been helpful throughout this process and this dealership is at the mercy of an uncaring company with a poor zone manager for FMC. read more

Brought my vehicle in for a diagnostic test and discovered that my car needed to be serviced right away. Don Murray and Tina Sparks took amazing care of me. Not only did they fit me into their schedule but but they ordered the correct parts for my car and gave me a loaner vehicle while they fixed the issue. Thank you! read more

I purchase a Used 2013Ford F-150 back in November 2017. We had a good experience at the purchase. A couple months later noticed paint bubbling and rust becoming very noticeable on rear corner panel. I contacted them with my concerns, and in the beginning felt like it was falling on deaf ears. I began dealing with Jason the Business Manager, who , when givin a chance, he went above and beyond and helped me back to the original excitement my wife and I had with the purchase of our first Truck and first Ford for that matter. They took the truck back in and repaired and repainted the panel and it looks real nice! Thanks Jason for your service and follow through! read more

We purchased a Ford Edge with no hassle/pressure buying at Rock River Ford We dealt with Myschelle and she was very knowledgeable and professional would highly recommend her to deal with. All the people were friendly and knowledgeable. Great place to buy your new car! Kudos read more

Rock River's service dept is the best. I always bring my vehicles here, and they always take good care us. State of the art- clean shop, properly trained technicians, and an educated & friendly staff that makes this shop the best in the stateline. If you want your vehicle fixed right, at a fair price-you'll bring it here. read more

We took a lease for a car from them and when we wanted to trade out early they treated us like were some kind of leper. They told us when we got the car that any un-used miles on the lease that we could get a credit, but when the time come, they would not even consider us to trade up in a newer car. If fact we were told we had to stay in the full length of the lease. Well we traded out of that leased Ford car at Mercedes Benz Dealer, WE LOVE OUR BENZ! And got a great deal! We also will not be taking our E-250 for service any more. We took it in and they are telling us we need service for sooner than the Factory is telling us we need things to have done! Really? we won't never recommend buying a car, truck from them or having your cars serviced at this dealership! read more

Had some electrical problems with my Ford C-Max Mark in the service department went above and beyond to accommodate me. These guys in the service department are outstanding, great people highly recommended. read more

Dealer completely backed out on a pricing deal they had made both verbally and via text, and left me scrambling to find a car on very short notice. The only reason I gave them 1 star is the rating system doesn't go lower. By far the worst car dealer I have ever tried to buy from. Avoid at costs. read more

Just bought a 2015 Edge there. Easiest, fastest transaction ever!! We called them on Tuesday night about the car, bargained over the phone on price. They called us back quickly, and we went in Wednesday to finalize the deal. No down payment required. Driving to the dealership, we were concerned that we were about to get screwed over like we were by another dealer, because this was just too easy! Walked in, drove car, signed papers. Everything was just as promised. Bernie, you are wonderful. If you want to buy a car with no hassle, go to Rock RIver Ford. They were GREAT!! read more

We purchased our Ford Focus from here in 2014 and the service was great. Just picked it up last weekend after having a dent from Walmart fixed and it looks great! read more

Anderson rock river Ford is the worst service department you could possibly take your vehicle to. The first time I took my vehicle there was for a transmission flush where I watch the guy empty the transmission put new fluid in. Even I know that the process for a transmission flush on my vehicle requires you to drain the fluid filled with fresh fluid, cycle the engine up to warming temperature with the transmission in neutral or drive around the parking lot,place the vehicle back on the rack and drain and refill with fresh fluid again. Very shady... The next time I took my vehicle in to Anderson for service on the ABS system I told them what was wrong with it and to check that first. When I went to pick up my vehicle they told me they spent two hours basically doing nothing and lied about repairing a pin on the 4 x 4 module, when I told them that I was going to look for the wire they said originally that they repaired. Very shady. So I picked up my vehicle they charge me 260 bucks telling me they were tracing wires and it ended up being the ABS sensor that I told him it was in the first place. They told me it would be 260 for the diagnosis and 198 for the repair part. I pay the 260 because I had no choice and told him I would change the ABS sensor myself I can get it at AutoZone for 125 and it takes five minutes to put on. read more

So...I needed my sunroof repaired. It's tougher than you'd think to find a place that does that, and knowing that I still say I'll never go here again!! Did they do the repair? Yes. Was the price reasonable. Yes. If they'd stopped there, they would have gotten 4 stars...but they didn't. They repaired the sunroof, but they tore up my interior trim. In and of itself, that's a minor issue. Here's my beef - the person who worked on my car is a LIAR. Instead of owning up to tearing up my interior trim...and making an attempt to fix it, he went to the person I presume is the body shop manager and made a point of telling him it was already broken/torn up. Seriously? You think I don't know what the interior of my car looks like? You think I don't know if something is broken? I'm flabbergasted at the balls on this guy. So - I talk to the manager, tell him I'd like it repaired...and that I'd like it done by someone that can do a good job because I know if I try to do it, it will look bad. So, the manager himself goes out to "fix" my trim. Holy flying f*ck balls Batman! Worst repair EVER!!! I could have done it better with my eyes closed. I am appalled at the nerve they have to tear up my car and tell a bald-faced lie about it...and then when they're caught in their big fat lie, they don't even give the courtesy of having someone competent make the repair. Don't walk away from this place..RUN! They started off so well.... :-( read more

I just purchased a new car from here in the last couple of weeks. I will not do so again. I paid for an extra add on that I new the salesman would get a bit of commission on I like our salesman we used him in the past so I said sure why not. Well I got my brand new car delivered to me since it was not ready on Monday or Tuesday in the rain it was delivered to me at work. I noticed a scratch on the inside of the drivers door. I was in a hurry to get back in to work and was not really sure if that was what I was seeing. I took the car right away to the dealership and was told there was nothing they could do, well this was not there before when I test drove the car so it could have only came from the detail shop. I was pissed I told the salesman who tried to fix but really was telling me there is nothing he could do he took it to the back to try and rub it out still there. I came home and noticed when I got that the door on the driver passenger side had a scratch on it. So I waited until they sent the survey and I filled it out and let them know that I am not happy. I get a call from the salesman that claims he wants to make this right well I was at work and not able to talk. I have called back and low and behold no one calls me back. This is what you get when you spend 30K+ for care and service? Really I paid extra for the Lux Care what a bunch of crap. They damage a car I had not even taken home in their detail shop. Do not buy a car from them if you do not leave until you inspect it with a microscope. Do not let them deliver your care or even have the detail crew get near it. Extremely Upset read more