They were decent at first, but then they changed who was tending to our pool and she stopped…read moreperforming the full service. I emailed and didn't receive a response then called after she continued to not brush our pool and we have calcium buildup on our stone and we were still being charged the full monthly cost. The owner Craig called me, never apologized but sure wanted to tell me about how cleaning the calcium would be an extra charge, something the previous person removed before and said it would only cost extra if we had them seal it. Craig wanted to charge me more on top of a service that wasn't even being completed in full. I said I wanted to schedule pool school again so we could take over the care of our pool and he was supposed to have the other owner, Orlando, call me, but instead they decided to just not show up at all and no one bothered to call. The owner needs to learn to not deflect and make excuses and how to treat their customers! I received the attached response shortly after posting this review. I appreciate the refund, but not the insult about my "demeanor" and "vulgar language". As I said, calling me about the service not being done, but wanting only to talk to me about charging me more for something that didn't cost extra previously on top of not receiving all of the services we were supposed to, was indeed sh****, and that was the extent of my vulgar language. As for my demeanor, I didn't yell at you not once, but I'm sure my tone conveyed my frustration with the call, where the real issue was never addressed, only you seeking additional funds.

My pool has never looked better! These guys know what they're doing. We had a leak in the pool and…read morethe pool turned green the day after our pool guy came. We searched on the internet and found Pool pros of Charlotte, the rest is history. Craig who is the owner came in and fixed the leak and turned the pool crystal clear in one day. Thank you Craig you saved the party!Amazing service and great people.

Went in to get a replacement filter for hot tub. My bad for not having the filter type in hand, but…read moreI've bought filters multiple times from them, and they always pull up what I need. Apparently, they changed "systems" recently and didn't have any record of any of my past purchases. The (new) young man there tried to be helpful but the woman there blew me off and said there were too many filters to help me figure out which one I needed. It would be one star except the guy helped as much as he could. So much for supporting local, I'll have to send more money to Jeff.

I was told they needed days to get here. I moved the hot tub and opened the panels. "Service "came…read moreand tore out some insulation "fixed " a leak. spa leaked just a much called back and was told I would have to pay another service call. Last one over $400.00. Different company came and fixed leak for $160.00. This company is a ripoff.

I was not able to use Pool Repair Tech, unfortunately. But I give them 5 stars. And here's why:…read more I emailed the company on Sunday. They are closed but expected to possibly hear back the following week. Within an hour, I had a response that they don't perform the service I needed but to give them until the end of the day to find someone who does. This was on a SUNDAY. A few hours later they had responded that they had checked their contacts and those contacts were booked out a few weeks. So he KEPT looking. He found a five star business who does what I need and reached out to them Monday AM to give them my name. The service level here is unheard of. If they will do this for someone whom they will not be getting business from, I can't imagine what they would do if I was actually able to use them. Go check them out!

Horrible pool service. The owner Mike is a complete tool. He dumped 16 Gallons of acid in our pool…read moreand ruined the finish. Who would take that kind of risk with a customers pool? Mike Hamm does that's who! Never recommended in any way shape or form

Mike and his team are by far THE BEST pool service company around Lake Norman. Mike is extremely…read moreknowledgeable, professional and responds immediately. They take care of the pool, equipment like no other company ever has. They are Experts, Professionals and fantastic communication. HIGHLY recommend Mike and his Team !

Mark a Gator is excellent ! No nonsense, not trying to upsell your project, just straight forward…read morefacts. He was ahead of his estimated time of install of my vinyl liner (even when it was his busy season). His crew was always on time and very professional! Also a pleasure to work with. His prices were also very good! I would recommend him to anyone!

Mark is a friendly guy. I hired Gator to replace my pool liner. His team did a great job, had the…read morepool looking great in 1 day.

We have used Edwin's Pool service for over eight years. Everyone is always complimentary of how…read moreclear our water is. That's because Edwin keeps it looking great! He also put in a new liner, installed two new drains, exchanged our halogen pool light for a low voltage LED, and most recently, installed a 450,000 BTU pool heater. Yes, Edwin's Pool Service can do it all. Edwin is always on time and has even gone above and beyond to ensure our pool is always in top shape. I highly recommend using them. FIVE STARS!!

I couldn't be happier with the service I received from Game Pool Service! From the very first…read moreinteraction, the team was professional, punctual, and incredibly knowledgeable. They took the time to explain everything, answered all of my questions, and made sure my pool looked absolutely amazing. What really stood out was their attention to detail and commitment to customer satisfaction. It's clear they take pride in their work, and it shows in the results. If you're looking for a reliable, honest, and professional pool service company, I highly recommend Game Pool Service. Great service, fair pricing, and outstanding customer care. Thank you for the excellent work--I look forward to working with you again and will definitely be recommending you to my family and friends!

Game Pool is a company that cares about the custome. I feel like they listen to my requests and…read moreconcerns and took them I to consideration. Communication and work ethic are top notch.

I will begin my review with the word OUTSTANDING. I do not use that term loosely. Beau came to our…read morehome for a period of five days to help make our pool look better than it has ever looked before. We have used other services (2). However, his knowledge, experience and care of our pool was unlike any services we have received. We are very pleased.