Service is fast, responses are quick, my pool is sparkley and clean! Love the app feature to keep…read moretrack of services. Thank you!

Great experience! Needed a new pump for my pool. Mike was great, walked me through everything I…read moreneeded, picked up the pump, and had the new one installed within a day. Definitely my go to for anything in the future. Greg Denver, N.C.

So if you are here then you are trying to gauge whether or not you want to use Premier East. It's…read morethe same thing I did earlier this year when we decided to look at installing a pool. About 5 months ago our family started this journey and pulled quotes from 5 companies. All had their opinions about pool locations, pool equipment, size and even other pool companies. After reading reviews like this one for days about all of them, we narrowed it down to 2 companies. Now this was our first pool so I knew very little but had a comfort level with Ralph the salesman we were working with. I have a job where I have to read people for a living and there was no need to bother with Ralph. He was up front about everything. Even down to the small details that my wife and I wouldn't have thought of. The paperwork was signed and off we went. Once our HOA approval was out of the way, and the permit pulled, they started the dig. If you've never put a pool in, like us, there is SO much more involved than I gave it credit. Between Justin and Ralph we never felt like communication was bad. The only hold up was some rainy days, that they couldn't help, but that only lost us about a week. Finished when they said they would and delivered on everything they said they would. We couldn't be happier with the results and EVERYONE that comes over talks about how beautiful of a job they did. If we sold our home today I would be calling Ralph up to put a pool in the next house for sure!!

BUYER BEWARE!!!!!!!!!!!!Terrible service, terrible quality!!!! has been the worst two years of my…read more life. My pool is not level; they have lots of excuses. The making of the fiberglass pool has irregularities and isn't level but the water is. Walking on the surface of the pool you can feel all the problems. They say it's normal that's the way it should be. Grading, rocks, setting the pool, and water was all done in one day. That is not the correct way to do it. My decking concrete has been a nightmare. Chucks left on the bottom floor. Discoloring. Brush strokes. Paint variations. Cracking immediately. Not just normal cracks, huge separating cracks. Grading was done improperly. And poor choice of concrete person so he could save some money. Mark admitted it wasn't great. He promised to build me the pool of my dreams and it's the total opposite. I can't believe they think this is good work. Drypro has been out 3 times to do repairs. They say it's bad concrete the tensile is not correct. It's falling off the coping. From inside the pool it's terrible. My husband standing some of the coping himself to help me feel a little better. Mark said he would come back and look again but then ghosted me. Hasn't returned any calls or messages as of late. I'm completely defeated and have high anxiety anytime I'm out there. It's not my happy oasis place. Do your research and homework and talk to all the people you can.

Great service. Very responsive. Got the pool up and running. Highly recommend his service.read more

I had them come out and work on my autofill. They showed up the same day I called and had it…read moreworking pretty quickly. I plan on using them again in the future.

I highly recommend Andrea's pool plaster for your Gunite pool needs…read more We are extremely satisfied with their work .

IT IS A SCAM: Called this company and talked to a "hard-to-understand" hispanic man who told me his…read moreboss would call me back the next day to give me a quote. Next day nobody called. So I called back and he asked for dimensions and detalis of the pool. I texted the guy the dimensions and photos. Again, had to call again to hear back and they told me they would come personally give me a quote on Saturday. They never called to confirm anything on Friday (first called them on Tuesday). Sure enough nobody showed up on Saturday. I called today and after 5 times calling and being ignored, Alejandro called me back and said for me to find someone else because they are too busy to help me right now. I was completely shocked! I should have realized from the first conversation that I should not try to hire this crew... The phone numbers on the website are their personal cell phones. Just don't want anyone to waste their time with them. I wasted a whole week to now find out they can't do what they promise on their website. FALSE ADVERTISING - SCAM!

I am a Realtor in Charlotte and to me my home is a reflection of my love for houses and how they…read moreare that little part of the world you can call your own. I tell people to enjoy where they live. Make the most use you can of every square inch of the lot. I am a big fan of the beauty of swimming pools. When showing homes, I often tell people that a pool would look great in this yard and how it can work for them. In Charlotte, our weather is good enough that you can really take advantage of the outdoors year round. I had no intention of building a pool when we started to a remodel and addition project. My contractor looked at me and said, a pool would look good right there while pointing to an almost barren strip of grass. So began our love of pools. I can't tell you all the wonderful things about Pool By Design. Tommy, Simon, Jo and all the contractors were great to work with in building our pool. Our construction job was probably a bit different than most. We added a separate garage and an extensive patio all in a very small area. Home sites just aren't that big in Ballantyne. Just so happened we were dropping a pool in the middle of all of that! The first phase involved digging the pool and creating the base shell. Then our contractors came in an built the garage and patio. 7 months later Pool by Design came back to finish their work. We were a bit hesitant about what we wanted to do with the pool decking. We told Simon what our thoughts were and the team was able to create a distinct look with concrete that made it look as though the pool had been there forever. Beautiful! That was in 2006 / 2007. Since then we have had no issues with the pool except for an occasional bulb burning out, but that has been about it. The back of our house looks out at the pool. We have never covered in the winter so that we can enjoy it every day. If you are interested in building a pool, come by my house and take a look! You'll quickly learn that I am a big fan of Pool by Design and if I ever build another, they will definitely do the job. David Huss Allen Tate, Realtors david.huss@allentate.com

Our contract was signed with Pool By Design March 22, 2019 to construct a small 12,000 gallon…read moreresidential pool at our home. It is now 19 months later and we still do not have a final permit. Mecklenburg County failed their electrical work over 6 months ago. We have reached out to Michael and Heather by both text and email only to be reassured the issue will be taken care of immediately. You may like their price, but be forewarned. Once they have your money, they are finished with you....just not your pool.

It's a shame, I've had them for 5 years and they dropped me out of the blue. Confirmed 2 weeks…read morebefore that they would open my pool and then wouldn't even take a phone call or text from me. A complete lack of respect and accountability takes every good thing about this company and this is all I will remember. I can live with no being able to continue the service, but the lack of respect to man up and take a phone call is very telling.

Could not be more unsatisfied with this business and the owner, Clay. I hired Clay and his company…read moreto service the pool at a new property that I purchased in Charlotte at the beginning of June. The communication was spotty from the start, but Clay assured me we would get on a schedule and everything would be fine. Fast forward a month, multiple missed appointments, no returned phone calls, and a pool that is now green and has algae growing on it, and Clay is telling me to "find another company because he is not the one for the job." Mind you this is after another company has quoted me $3,000 to repair this pool that was perfectly flowing at the time I handed it over to him. Clay has now stopped responding to text messages, claims emails were sent that I never received, and refuses to stand by the work that they promised. Absolutely do not hire this company under any circumstances. They lack ethics, morals, proper communication, accountability, and professionalism.

POOL SERVICE PROVIDER!!! BUBBLES POOLS+ RECOMMEND WITHOUT RESERVATION!!!…read more If you need a reasonable and reliable Pool Service company, look no further than Bubbles Pools and ask for Adam at (980) 383-3768 - He was amazing. He came by our home and quickly assessed our in-ground pool pump. He had it up and running in 20 minutes, and it didn't BREAK THE BANK!! He was professional and kind and did NOT treat me like I was STUPID and shouldn't own a pool. He educated my husband and me on all the parts of the pump; we are new inground Pool owners. He truly BLESSED our home by coming so quickly to put my mind at ease. SAME DAY SERVICE CALL!!! I recommend ADAM without reservation!!! He has over 20 years of experience in pool servicing. He will help us switch our system to saltwater so our daughter can enjoy it with it; she is allergic to Chlorine.

Adam took a call in the PM on a Sat. and came out on Sun. after we had been out of town. The pool…read morewill need rehab this time. While our prepaid company had been awol previously, this time we were deserted and ghosted for 3 weeks. We were impressed with his knowledge and discoveries he made with our equipment. We have signed on to turn the pool care over to him and feel very good about it so far.

I will begin my review with the word OUTSTANDING. I do not use that term loosely. Beau came to our…read morehome for a period of five days to help make our pool look better than it has ever looked before. We have used other services (2). However, his knowledge, experience and care of our pool was unlike any services we have received. We are very pleased.