Our hot tub has a wiring issue and shorted fuse. Greg found this with 10 minutes and offered me…read moresame day service. Will definitely do business with again.

From the owner: Our business specializes in Fitness equipment and Hot Tub Spa Repairs. We take pride in our…read moreexcellent customer service and punctuality with handling our clients. We also consult and troubleshoot with our customers over the phone for free prior to even having our technician make a trip to ensure that everything possible was done prior to scheduling an appointment for further analysis.

This was my first summer in my new house and I was so excited to get the pool open. I had Charles…read moreout in the winter when I moved in to make sure everything would be good to go in spring. I called the first week of April to get on their schedule early. Charles started work on Thursday 4/25. After showing up without notice very sporadically and spending most of the time sitting in a rented van in my driveway, I began calling asking for an end date for the cleaning. I wasn't seeing any progress. Ashley gave me the same story every time I called, "just a few more days" "mid next week" and now "it should be done by Monday (Memorial Day)." As you can see from photos - there was zero progress. Pool is still deep green and totally unusable. It's now been four full weeks of the runaround and I'm left scrambling to find another company that can fit me in. I missed out on memorial weekend and had to change my guests' plans. I'm several weeks behind schedule and of course they waited until everyone was booked up, so now I will have to wait several more weeks. Disappointed doesn't begin to describe it. Every time I go in my backyard and see my festering green pool, I feel sick. I wish I had started with a new company rather than trying to remain loyal to the vendors the previous home owners used. Huge mistake. And it really pisses me off coming on here and seeing recent reviews - clearly they've been working, just not with the person who booked April 3rd!

Our pool cleaner was not working properly and Charles came out as soon as he could. He was…read moreprofessional and courteous with even helping me walk down the steep slope of our backyard to the pool equipment. I really liked how he explained to me the bad and the good news on how to problem solve our issues. I took his advice and within minutes, this company text me some options while keeping in mind I had a budget. What is better is they are going to come right back out next week and install my new cleaner. I am pretty excited to finally be done with old issues from an inherited pool. These guys understood what I needed and I finally felt like I was in good hands with servicing old pool equipment. Very fair and did not try to sell me on several things that my pool very obviously needed. Keeping these guys on my contacts in my phone.

If you are looking for honest service, JTL Pool Services is the place to call. I received a very…read morereasonable quote and thorough explanation of what was causing issues with my swim spa. John offered alternative solutions to save me money while still achieving the same outcome. I will definitely call JTL Pool services for any future issues with my swim spa. Highly recommend!

From the owner: Dear valued customer,…read more I am a CPO-certified pool operator committed to delivering exceptional customer service through open communication and reliability. I provide a variety of services, including regular pool cleaning, chemistry adjustments, equipment repairs or replacements, pool inspections, seasonal pool opening and closing, green-to-clean treatments, and more. Whether you require weekly maintenance or repairs for your pool and spa equipment, I am here to help. Thank you for considering my services.

Micky knows what he is doing and if you are lucky enough for him to fix your spa on the first try,…read moreyou will probably be fine. However, if it requires him to come back for anything he will refuse to respond to calls. I paid for his service call and then he said he would get the parts and be back. After 6 weeks of attempting to reach him, I still have received to response. Use someone else!

Got Mickeys info from Home Advisor. He came out. Found problem. Said he was ordering parts. Several…read morecalls later nothing. Talked to someone in office. She said she would follow up and call us back. Nothing. Very poor customer service

Our beautiful pool is now 11 years old and still looks as good as new. Bella Pools is the only…read morecompany we trust with any repairs or upgrades. They built the pool so beautiful and has been maintained by them when ever we need them. They have a terrific crew that knows what they are doing and very well trained in their field. They are also very respectful to the homeowners and their property. We have complete faith and confidence in them and look forward to working with them again in the future. Steve and Peggy Fish

I struggle with giving 3stars, because I love my pool but the customer service is awful. So I had…read moreto go half way with ratings. I have two things that I need to have done and I can't get them to come do it and I asked for it 10 months ago. And for the past 3 weeks I've been leaving texts and voicemails, that were mostly being ignored, until the other day. And was told they are in their busy season (which is why I was asking for these things to be done I've the Fall and Winter months). And now they don't have time for me. We paid these guys $75,000 in cash and we have to beg and hound them to call us back. Still waiting on these last two things to get done. Who knows when.......Ugh!

STAY AWAY!!!!!!!!!!!…read more I have also experienced the dishonesty of this guy. I gave him a check for $1,214.00 in July as a deposit for a new board and 2 pumps to repair my hot tub. He kept scheduling appointments for the repair and then making excuses why he had to reschedule. At one point he said he had Covid, so I gave him the benefit of the doubt. Another time he said he had to go out of town as his Brother had died. After about 2-3 months of this, I told him I wanted a refund as I had decided to get someone else to do the repair. After multiple calls with him I had him agree to Fedex me a "refund" check, which of coarse bounced, along with my control panel that he had taken with him. Gordon Charles Smith is a scammer! He took my money and didn't even attempt to do the work. I'm also filing a criminal complaint with the sheriff's department in Henderson County, as well as a complaint with the NC Department of Justice. He needs to be held accountable for these actions or he will keep doing it to other people. I found another guy to do the repair for me, and when I told him what had happened, and the name of the company, he said he had four other clients that were scammed by the same guy. If anyone else has been ripped off by this guy, and would like to reach out to me, we could pursue a class action lawsuit against him. I can be reached at 704-777-7301 or emailed at erickmarksman@gmail.com Eric,

Came out two months ago gave us an estimate for a repair of $972.00 which we paid…read more despite numerous calls and texts has never returned to complete the work,and now has blocked my number!!!! Scam don't use Google Charles Gordon Smith...

We were losing water and needed a repair. We called around for some quotes but we always end up…read moreback at Hydra. Not just because we bought our pool and hot tub from Hydra, but because they consistently have the best service. Mike, their service technician, responded quickly to our concern. He came out and was on time. Unfortunately, that morning, an animal decided to go for a swim and didn't make it out alive. Due to this, we had to reschedule and Mike made it a priority to get back over ASAP - once we shocked the pool! He came again, on time and prepared and fixed the pool. Right in time for the last day of school! Thank you Hydra - Thank you Mike

Mike Wilson was amazing! Very communicative, efficient, and friendly. I just moved into a new house…read moreand he helped give me clear direction on the state of my hot tub.