To the crew that transported my mother to Blacksburg today, kudos to you all. She arrived in a…read morevery pleasant mood. You all were kind, courteous, and reassuring from the start. Thank you so much for the compassion you showed! The family thanks you!

I live up a flight of 18 stairs, and I'd had foot surgery, so I needed someone who could get me up…read moreand down those stairs. I called ahead and made reservations for the trip home from the hospital, and then for two round trips for follow-up appointments. I made sure to tell them about the foot situation and the 18 stairs. The trip home from the hospital went off without a hitch. However, the first follow-up trip was a disaster. I had called that morning to confirm my reservation. Since they had worked with me before, had my address, and knew about the stairs, I thought they would have kept this information in the notes. Well, for whatever reason, the crew arrived at my home without the equipment needed to get me up the stairs. They went back to get this equipment, and I tried three times (unsuccessfully) to contact the doctor's office. The crew also tried unsuccessfully to contact the doctor's office. This part is the fault of the doctor's office, since they never answer their f'ing phone. The crew did get me to the doctor's office....only for me to be told upon arriving that the doctor had left for the day. Hospital to Home goofed by not having the equipment ready; and the doctor's office goofed by never frigging answering their phone. I don't think I should have to pay the doctor's office for the missed appointment. And I think Hospital to Home should at least give me a hefty discount for this wasted trip. ---------------- In the interest of fairness, I am providing this update. I was contacted by Hospital to Home, and we discussed what could be done to rectify the matter. I was issued a refund for the charge made for the botched service, and a note was included in my file addressing the need for special equipment to navigate the stairs. I would like to commend Hospital to Home for this gracious resolution, and good service.