Buyer Beware - Bait and Switch:…read more I was looking for a place to get highlights in my hair. There is a salon close to my home. When I stopped in on a Wednesday afternoon, I was told partial highlights would be 95.00 and I made an appointment for that Saturday. When I got home I told my husband I had made an appointment. He asked if it was Bishop's Salon. He mentioned our neighbor went there and liked the salon. I called Bishop's and asked how much the cost was to do partial highlights. The woman I spoke with said highlights done by the associate would be $90, or an appointment with the owner would be 140.00 because of her experience. I made an appointment with the associate and I then canceled the first appointment I made with the first Salon. I arrived for my appointment at Bishop's at 9 and Zaynab took me back right away. She did a nice job and the highlights looked good. As I was checking out, a woman named Frederica, said the total was $150.00. I let her know that when I booked the appointment they quoted me $90.00 with Zaynab or $140.00 with the owner, Mitzi. Frederica told me $90.00 was for color, not partial highlights (although I specifically requested partial highlights when I called to ask the price). I paid it since the work was done and there was no price list in the shop to refer to, only my telephone conversation. When I got home I told my husband about the change it price, we decided to go back and speak with the owner. The girl that checked me out was at the counter and I asked her to explain the $60 price difference again to the two of us. She said it was for color, not highlights. I asked to speak to the owner. When Mitzi came to the counter, I explained that I was quoted $90.00 and that I canceled the appointment with the other Salon because the prices quoted were close. She said: "No one at Bishop's would have said that." and asked "Don't you I think that $140 was a fair price?" I told her she could charge whatever she wanted, but I was quoted $90.00. Mitzi said, "I don't believe you." At that point we left the salon, there would have been no point in further discussion since she essentially called me a liar. If they would have quoted me 140.00 for the partial highlights, I would have just kept the appointment at the first salon. Zaynab did a fine job with the highlights of my hair. My complaints are with the price charged vs what i was quoted and secondly the rude way I was treated when discussing the situation with the owner.

I am not a current customer, however I was for 6 or 7 years..Since then I have lived in Utah and…read morecurrently Pompano Beach Fl. They do ok work but way too pricy and last appointment I made..... my stylist was out sick so they got someone in training to do my hair while someone "supervised" that was crap. No supervision and my highlights and cut was crap, but I still got charged for a professional to do my hair not someone in training. The main reason I am writing is we are moving back and I will NOT go back to Bishops. NOW HERE IS THE REAL KICKER!!! I worked at City LImits Cafe and several people from Bishop's ordered food and wanted it delivered. No problem. I had to use my after work time my car my gas to deliver their food and not one of them tipped me. Not even a dollar or a penny, but they sure do want their tips. Selfish people!!!!!

Itzel is a hair angel. I used a groupon for a cut, balayage and dry. It took about under two hours…read more I loved the cut and my hair felt way healthier and bouncer after she added layers. I liked how the balayage turned out but when I got home and saw it in the sunlight it looked a bit more brassy than I was comfortable with, Itzel fit me in the next day to tone my hair. She was incredibly patient and kind and toned my hair until it was to my liking and dried my hair again. She also gave me tips on color maintenance. I'm very appreciate of her awesome customer service skills. The salon itself is nice, bright and clean. There are plenty of hair stations. Scheduling an appointment was easy. There also tons of food options around the corner if you're looking for lunch before/after your appointment

Ok I love Michael. I see mixed reviews but let me tell you- he does the best cut and color and for…read morethe best price. I've lived in LA and Atlanta and had all kinds of hair stylists. I love what he does with my hair. I have thick hair and he handles if beautifully. The salon could use updating for sure. It is nothing fancy, but I don't care because I leave very happy with my hair. Michael's cuts grow out perfectly! Whether is 4, 6, 8 or 10 weeks- my hair still looks great post haircut. I'm very pleased with my hair! Michael has styled my hair now for over a year. Thank you for making me a happy client!

My normal hairdresser only comes into town once a month, so I bop around to different salons around…read morewhen I need a blowout. My lessons learned: blowouts have gotten EXPENSIVE, with quality at blow dry bars really varying based on who you get. Salons will always beat out a blow dry bar when I want a relaxing experience and fresh, perfectly styled hair that lasts a few days, and Oxana salon has quickly become one of my favorites for a high quality-to-value blowout. I've been a handful of times with their level 1 stylists (used to be $45, now $54 for a blowout) and their assistants (still $36 -- truly a wild price for the quality!), and the assistant blowouts here are honestly some of my favorite blowouts I've gotten in town. My personal favorite has been Justine. Incredible pressure when she massages your scalp and washes your hair, and a clean, classic style that lasts for multiple days even in this Nashville summer heat. Bonus: she actually styled my bangs correctly, which is a rarity. Callie also did a fantastic job when I came in last-minute for a birthday dinner recently, and that blowout has held up for 4 days despite the insane heat wave we've been having. The salon uses high-quality Oribe products (a personal fave), has easy parking right next to the venue, and is easy to book online in advance. Sometimes - when luck is in my side - I can even snag a same-day appointment! I'm always reluctant to spill my secrets lest my favorite spots become unbookable, but Justine and Callie are genuinely the most talented at their level I've been to in Nashville and are deserving of the recognition!

I had the headspa treatment and it was painfully overpriced for what it was. The room it was done…read morein was very comfortable and cute, however, at $180 plus an additional $60 for a blowout, it was not anywhere near how a Japanese head spa experience should be for half the price. No kerastase treatment came with the $180 price tag, appalling that a blowout doesn't come with that automatically. The experience itself was just a really long shampoo session but not even a good shampoo session. This is not my first head spa and they usually include a very strong scalp massage, this just felt like a very weak finger tips just pressing on your head, even though I asked the gal to do firmer pressure three times. It is advertised as coming with a neck and shoulder massage, it does not. I don't mind paying money like this for a couple hour service but it should be more than a weak shampoo. It doesn't provide value for the experience, especially compared to an actually Japanese head spa I've done recently for half the price.

The salon was available early in the morning my highlights and root touchup came out beautiful…read more Salon is clean modern spacious with professional stylist that are courteous and helpful Beverages available My colorist Grizel was wonderful

Love this place. Easy to make appointments, very friendly front desk, good size salon without being…read moretoo large or noisy. Erika is fantastic and has helped me get my color right which no one has been able to do for years (tends towards brassy). I really like the bright, welcoming vibe and the ability to book different levels of experts.

Worst experience of my life and worst service I've ever received. I spent over $2,000 (hair +…read moreservices) and nearly nine hours in the salon, and unfortunately, the results were unwearable from the start. The color did not blend with the extensions, and within two weeks, seven keratin bonds had already fallen out. When I expressed my concerns, the responses I received were dismissive and focused on policies and "security footage" rather than empathy or accountability. At no point did anyone simply apologize for my experience -- instead I was told my hair "looked fine when I left." That may be true under salon lighting, but in natural light it was obvious the work was not seamless. I was asked to return to receive a lightener -- something they called an "accommodation." But that did nothing to address the real issue: the extensions were poorly installed and unwearable from day one. To make matters worse, during my appointment the stylist even put her hand on my shoulder and told me the service "wasn't that expensive," as if it's her place to decide what is or isn't a significant investment in my life. That is not how you treat new clients, especially when they've entrusted you with both their appearance and a substantial amount of money. Extensions are a sensitive service, and clients deserve both quality installation and professional customer service. Sadly, I did not receive either here. I have since gone to another stylist who was shocked at the condition of the install and is carefully working to correct it. To make matters worse, I had to file a dispute with my credit card company because the salon refused to take accountability. Even after reviewing all of the photos and communication, they chose to fight the dispute rather than own their mistake -- which says everything about how they operate. I rarely leave negative reviews, but I want others to know what they're walking into. Luxury pricing should come with luxury quality and care -- not excuses.

Excellent service! I got a curly sew-in with minimal leave-out. Super natural looking, It was super…read moreflat, and light weight, blended perfectly with my hair. I will definitely booking again!

I've been booking Auriel for haircuts here for about a year now and I can't recommend her enough! I…read moretend to choose Asian stylists because they are familiar with my hair texture and style, and Auriel truly gets it right every time. All her tools are clean and she is extremely precise. I've bought a few hair products from the salon too after trying them out at my appointment and getting recommendations, and my hair has never felt or looked healthier! The whole process from shampooing (they use Oribe! ) to the cut, blow dry, and style feels so luxurious and relaxing. The salon is clean and everybody is very welcoming. I would recommend booking a few weeks out! The appointment times do get filled out so plan in advance.

I have to give a big big thank you to Auriel! She did an amazing job on my hair. I had a cut and…read morebalayage done, and she just absolutely blew me away. Auriel is super sweet, professional, knowledgeable, and most importantly, a great listener. She listened to what I wanted and she delivered. Just moved here and can now say I found my hair dresser! PS- also a big thank you to Carla we was able to schedule me in last minute. Appreciate it!

Look no further if you're in need of hair straightening/smoothing/de-frizzing. I am beyond happy…read morewith my Japanese straightening treatment. I don't think my hair has ever felt this silky! And, I've been to multiple places in Nash for similar treatments, but nothing has lasted more than a couple weeks. Liz is also extremely kind and cares about her work. It's a long appointment but worth it and enjoyable with Liz's presence! I'll be back soon!

Liz was amazing!! I got the Japanese hair treatment and it…read morecompletely transformed my hair texture. I'm so happy with the results :) If you're looking to get a Japanese straightening treatment, I highly recommend her!

After having a terrible experience with another stylist (13 inches was cut off instead of 4 inches)…read moreI was hesitant to get my hair cut again but Kennedy was so kind and patient with me! She listened to my concerns and made sure I had no worries moving forward. On top of her extensive hair knowledge, understanding of what I was hoping to achieve and my hair goals, Kennedy is also very, very, sweet and so much fun to talk to and hang out with! My hair looks incredible and I am SO happy!! Our next appointment is already planned and I am so excited!

Still in awe since my first experience getting just 1 row of extensions with Caleigh - COULD NOT BE…read moreHAPPIER!! The confidence I have now with my hair is such a gift. Caleigh is a hair goddess and is so skillful with the IBE technique and low-maintenance coloring. She is simply the best of the best in Nashville! The salon is a great easy going vibe too, couldn't imagine going anywhere else.