Approximately two weeks ago, we were notified that a grooming appointment--scheduled months in…read moreadvance--was being canceled due to the groomer needing the day off. While I understand unforeseen circumstances arise, there was no effort made to accommodate us in a timely manner. Instead, we were told the next available appointment would be nearly two weeks later. During that gap, we received a call stating certain vaccinations needed to be updated and documentation provided to avoid further delays. Wanting to ensure everything was in order, I contacted the office this morning to confirm exactly what was needed for our upcoming appointment. The experience that followed was disappointing from start to finish. After explaining the situation to the first representative, I was placed on hold--only to be unexpectedly transferred to another employee, Alfonso, without explanation. When I expressed confusion, he responded abruptly and informed me our pets needed an updated Bordetella vaccine only. Mind you, their current vaccine expired at the end of March with them being home this entire period. I calmly asked what documentation was required, and at that point requested to speak with a Manager to address my broader concerns. Alfonso repeatedly interrupted me and stated no Manager was available "at the moment." When I asked to leave my number for a callback, he responded, "I don't need your number if we already have your contact info on file," despite my attempt to clarify that multiple numbers might exist on the account due to there being two possible contacts. His tone throughout the interaction was dismissive and unprofessional. I also requested basic contact information for an owner to address directly and denied. When I questioned the inconsistency--being told initially that a Manager was unavailable "for the moment," then later that no one would be available until the following day--I was transferred again, this time to Taylor who was shared to be the Assistant Manager. Mind you, I was just informed that a Manager was not present. Unfortunately, the experience did not improve. Taylor consistently interrupted and deflected my concerns with explanations rather than listening. I ultimately had to ask her to allow me to finish speaking, after extending her that same courtesy. She then attempted to locate additional leadership including a Facility Manager, citing possible shift changes, where the call continued to be picked up and placed on hold multiple times with no clear communication. The call was eventually disconnected by picking up and hanging up; no one returning my call. Shortly after, I received an email confirming receipt of vaccination records. However, I was then told I would need to reschedule yet again because the vaccine had not been administered at least two weeks prior--despite our pet being routinely vaccinated. After consulting both our veterinarian and regular daycare provider, I was informed that this "two-week rule" is not standard practice for pets who are consistently up to date on vaccinations. It is typically applied only in cases where a pet has not previously received the vaccine. For this particular vaccine, routine dog daycare facilities will provide this service of vaccination on same day allowing dogs to remain and play has always been our experience. We went through this same ordeal of providing documentation in the fall of last year and also provided documentation the day prior to a groom without incident and email receipts as proof. The lack of consistency, communication, and basic professionalism throughout this process is unacceptable. There was no ownership of the situation, no attempt to resolve concerns, and no demonstration of care for the Customer experience. This facility has the potential to be great--but currently falls short due to poor communication, lack of accountability, and an absence of genuine Hospitality. At this time, I would not recommend this boarding or grooming facility. Should Leaders (Manager and or owner) reach out and take meaningful steps to address these concerns, I would be open to updating this review and possibly using this establishment in the future.

The groomer at this Resort is horrible, bad attitude and cut the pom-pom off my dog's tail without…read moreadvising me. She claimed it was matted, which was not true, as I brush out my dog before taking. I would not recommend this facility for any dog grooming whatsoever. In addition if you don't followup on your reservation, the Resort is not competent to insure you do have a reservation. I wrote the owner who was very insulting to me and protected his groomer. The facility is new and lovely, but my dog's safety is much more important to me....I will not return with any of my animals.

We have been a part of the Lucky Love family for over 4 years. My dogs can't wait to get out of…read morethe car. One of my dogs has separation anxiety and they are so great with him. We use them for grooming, bathing and day camp, wouldn't go anywhere else. They truly treat your pups like family.

The place is trash and the owner of the store should take some store management classes because a…read moretoddler could run it better then him and he should check his employee because he's just wasting everyone time there

We researched multiple kennels in the area, and we're delighted to discover Camp FurBaby. With…read moreincreased medical travels to the Houston area we needed a fresh look at how our two-year-old Pomeranian would adjust to our absence. We are delighted to know that Liz is a great caregiver for animals and that our baby thoroughly enjoyed her visit. Liz Kept us updated with postings of photos of our baby and with phone calls to let us know about her eating and sleep habits. It must've been a great experience for her, because she kept looking back as we were driving away.

Camp Fur Baby is Awesome! The owner, Liz, is amazing with our Westie, Maggie. Liz is also a…read moregreat communicator. If you have any questions, shes gets back with you immediately. Liz will also send daily texts and photos updates while you are out of town. We have only left our 14 year old pup in another kennel three times and had bad experiences. It is so comforting to know that Maggie is being taken care of at Camp Fur Baby as good as, or better than we do! Liz and her pup Zeb make Maggie feel right at home. It is a wonderful relief when we travel to know that Maggie is in a great, loving atmosphere and is also have a good time! Thanks for such a special place Liz!!

This little baby dog had so much fun at Pet Resort In The Gardens while we were on our trip. She…read morecame home and was so depressed that she wouldn't eat for a day! LOL! Spoiled her rotten! She's finally back adjusted to her NORMAL life with her NORMAL amount of attention. Thank you to Pet Resort In The Gardens for taking such good care of her and sending daily pictures and updates! Also, she had the best bath. Her coat was is soft and shiny and she smells wonderful. She still smells wonderful 3 days later! 10 out of 10 recommend!

We recently boarded our two dogs at Pet Resort in the Gardens, including one who is diabetic…read more Before booking, we specifically confirmed by phone that they were able to properly care for a diabetic dog and felt comfortable trusting them. We provided verbal instructions twice and written instructions stating that our dog needed to be fed at 7 AM and 7 PM so that his insulin could be administered on a consistent schedule. Unfortunately, we learned at pick up that he had been fed at approximately 8:30 AM and 4:30 PM each day instead. Consistency is extremely important for diabetic dogs, and this type of deviation can be dangerous. When we questioned the feeding times, we were told that special schedules are only followed when instructions are provided. After we pointed out that instructions had been given multiple times, they were eventually located in his chart. What's most disappointing is the apparent lack of concern regarding the seriousness of the error. Mistakes can happen, but attention to detail and an appropriate response are critical, especially when caring for animals with medical conditions. Based on our experience, we were left concerned about the level of communication and oversight provided. We'd never bring our dogs back.

Can't recommend this place enough. Shelby groomed my Aussiedoodle named chewy and he looked…read moreawesome. Pricing was super affordable and he looked so cute! I would recommend to anyone. They even have convenient early morning drop off and late afternoon pick up which was helpful with my schedule. 10/10 grooming in my opinion.

Bad customer service, never answer the phone, and barely accommodating. When they aren't answering…read morethe phone during the day they will read your Facebook messages asking questions pertaining to your dog, but will not reply or call back. Also had them attempt to cancel a grooming appointment the day of. Will not be using them anymore.

Two and a HALF STAR rating. Agree with reviewer Natalie V. and would NOT recommend for Board &…read moreTrain. It has been 10 days since I picked up my puppy and I have not received an email (as Victoria told me I would before I left), about what my puppy was supposedly trained on! She didn't have my email address HOWEVER, I emailed it to her the very next day bright and early and never got a response! I feel as though he wasn't trained on ANYTHING because when I picked him up, he was jumping on Victoria (what I wanted him to learn NOT to do) as well as chewing on his leash (wanted him to learn NOT to do that either!) I'm not a professional dog trainer but I know consistency is key when learning something new so it is a complete DIS-service to NOT know what to continue to train my puppy on! Also, during pick up and drop off she had just gotten home from doing one on one trainings else where so how is my puppy getting trained when she's not there?? I feel like I got gypped into the training part of the service. The pluses to this review/business is that Victoria's home is very well equipped for a dog or puppy with a double gated outside play area, plenty of toys, and just all around great environment to also get well aquatinted with other pups. She also responds very quick to text and is flexible with payments. She also makes sure your puppy's have current vaccinations to protect your puppy and others. She also offered to clip Chances nails before I left and gave him a trim around his eyes which I didn't ask for but, I appreciated it. It does take a passionate dog lover to open up your home and train a strangers dog so she gets a star for that for sure! Still up for debate if I would go back for boarding?

Victoria has officially saved my sanity--and probably my floors, rugs, furniture, and whatever…read moredignity I had left. Before she entered our lives, our sweet pup (Oakley) was essentially a tiny, furry sprinkler of pee and a landmine factory of poop. Every day was a new guessing game of "What's that smell?" and "Oh no... I just stepped in it, didn't I?" Enter Victoria, the dog whisperer / saint / wizard / actual angel disguised as a trainer. We sent our puppy to her for board and train, and I swear she sent back a completely different dog--one that pees OUTSIDE. I repeat: OUTSIDE. I don't know what kind of Hogwarts-level sorcery she pulled, but it worked. And that's just the beginning! My dog now knows how to sit like a proper lady, "leave it" like it's hot, and stay "quiet"like a ninja. The jumping to greet everyone like they owe her money? Way down. The nipping with those razor-sharp baby teeth? She taught her that humans are friends, not chew toys. That's all just bonus material at this point--my bar was literally "Please just don't treat the living room like a toilet." Victoria is amazing at what she does, truly. If you're on the fence about dog training, just do it. You might not get your life back, but you'll get your house back--and that's honestly better. THANK YOU, Victoria! You deserve a medal and maybe a cape!

This place is simply AMAZING! My Denver loves it here so much! The staff is welcoming and friendly…read moreand oh so PROFESSIONAL! I would recommend Camp Bow Wow to everyone! Your fur baby won't be disappointed!

Update to review: I have emailed the owner over 3 times and…read moreshe has not responded. They clearly don't really care about anyone's experience. Never go to this location. My dog was injured at this location and I was never notified. I picked her up and she had a huge hole on her side that was infected. The front desk said she was bit and manager said it was due to play. I brought her to the vet and it was infected and needed stitches but due to Camp Bow Wow (manager Lisa) failing to provide proper care, it was too late. The vet said either a dog dug it's nail in it or more likely was stabbed by a fence not properly secured. Camp Bow Wow failed to provide medical attention to my dog. The manager is extremely rude and gaslights. On the phone she told me she'd pay for my medical expense and review video with me when I went on site. When I went on-site, she said the opposite and acted like I was lying. She changed the story to there is now no footage when she told me she investigated it and part of the process is having footage. She even tried to blame the new front desk girl for her lack of providing proper training. All around terrible experience. I asked her for the owners contact information and she refused to give it to me and she said it's up to the owner to contact me. Lisa is terrible and so is this location. I feel bad for the employees and worry about all pets safety here.

Sweetest most considerate lady, she and her husband will love your dog as if it were their own.read more

Absolutely amazing people. My dog Aj has allergies and separation anxiety (and I have separation…read moreanxiety when away from him), so I was worried about how he would do. They gave him ear drops for an ear infection. They sent me pictures daily, and when I missed him they sent me more. Daily text updates helped me worry way less. He did great because they treated him like their own. I'm already scheduling is next visit.