I recently took our box turtle to Berclair Animal Hospital PC because he wasn't feeling well, and the experience was great. I had tried to book an appointment online, but it didn't go through. When we showed up in person, the staff was very understanding and still worked us in right away. They were kind, patient, and clearly experienced with animals. The vet took the time to examine our turtle and explain what might be going on with him. I really appreciated how calmly they handled everything and how they answered our questions. It made a stressful situation feel much easier. We'll be picking him up tomorrow at 11 a.m., and we're very grateful for the care they've given him so far. read more

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I had a deeply upsetting experience at Berclair Animal Hospital with Dr. Snow regarding the euthanasia of my nearly 12-year-old cat. My cat suddenly became severely lethargic, refused food and water, couldn't use the litter box, and cried out in pain whenever he tried to move. As a former vet tech and wildlife rehabilitation student, I thoroughly palpated my cat at home and found no obstruction. Upon arrival, Dr. Snow demonstrated a shockingly poor bedside manner. He didn't personally inquire about my cat's recent behavior or history; instead, he delegated these questions to his vet tech, only to later disregard the provided information completely. He abruptly diagnosed kidney failure, urinary obstruction, and neurological distress and bluntly blamed me for my cat's condition, citing his overweight status--even though my cat had been overweight when I adopted him as an adult rescue. Financially, I clearly stated our $200 budget for immediate payment and requested options for billing or payment plans. Despite this, Dr. Snow insisted payment be made in full immediately, resulting in charges nearly $100 over our stated budget. He performed an unnecessary catheter placement procedure without my explicit consent, even after I had already signed paperwork authorizing euthanasia. Additionally, I signed paperwork for a paw print keepsake that I never received. Dr. Snow repeatedly pressed for payment while I was clearly distressed, trying to process the heartbreaking reality that my beloved cat wouldn't be coming home alive. To add insult to injury, he coldly mentioned cremation services would cost extra and wouldn't allow us to keep our pet's ashes. As a final, insensitive gesture after helping me bring my cat's body to the car, he casually asked how many cats I had left at home. After five years of trusting Dr. Snow with the care of my pets, I am deeply disappointed and heartbroken by this experience. His lack of compassion, professionalism, and sensitivity during one of the hardest moments for a pet owner was unacceptable. I strongly urge pet owners to reconsider trusting their pets to Berclair Animal Hospital and specifically Dr. Snow, especially during sensitive and critical situations. read more

Great with my bearded dragon. Very professional and personable. Would love to take all my babies their but to far to travel. If I lived closer for sure would take them read more

Absolute life savers! We are a military family moving to California and we did not realize until the last minute that our pet mini pig Chuleta needed to have a microchip and certification of veterinary inspection in order to go with us. Berclair got us an appointment the next day, did the microchip, called the CA department of agriculture for us to verify the requirements, and made sure we had everything we needed to legally bring our pet with us to our new duty station. Dr. Nation and all of the staff were professional and kind and went above and beyond to take care of our last minute needs. read more

Berclair Animal Hospital - Happy healthy and legal piggy on her way to California thanks to Dr Nation and Berclair Animal Hospital - Veterinarians Near Me - Memphis, Tennessee

I had to get my rat euthanized at this vet because my usual vet's euthanasia is too expensive, and I am not happy with the entire experience. Right from the start, the vet was trying to critique my rat care with a condescending tone. He claimed the aspen bedding in her carrier is not good and that I should use paper, which is false. He also asked me how many I have and what I feed them. Again, I was only here for a euthanasia of a senior rat but he was picking apart my husbandry. Even if I was doing something incorrectly, during a euthanasia appointment is NOT the proper time, let alone with such an attitude. It's interesting that he had a problem with the choices I make for my pets, but not with the comically small fish tank on the reception counter that houses 2 large goldfish. He then proceeded to blame me for my rats 'tumor', saying had I spayed her when she was little this wouldn't have happened and that I could've gotten the tumor removed. He insisted I get my other female rats spayed, but that's another can of worms. He also began talking to me about my cats, as if he thought they don't receive vet care somewhere else. To make things worse, I didn't even know they were going to euthanize her when they did-- he took her back and said he'd bring her back and she'd "be ready". I assumed he'd sedate her and bring her back for the procedure, but nope, so I didn't even get to pet her a last time. I spent an entire hour in the office, a majority of the time waiting and waiting. As long as they treated my rat kindly, that's all that matters, but I did not appreciate my interactions with the vet. The other staff were very kind, and I did enjoy the paw print that they did for me. read more

A couple of months ago my dog was going through false pregnancy, I wasn't 100% sure because she stopped eating and I wanted to double check on her. And she was also having a skin allergy. Dr. Snow was my vet, he didn't really listen to anything I said, only thing he said was she had fleas and wanted to do an anal gland expression, I remember there was a reason, but I can't remember why to be honest. But when they brought her back Dr. Snow thought it would be appropriate to say "he is now friends with benefits with my dog." read more

Staff is always friendly and picks up the phone!! All of the doctors I've seen have been really nice as well and seem to have my lizard/cat/dogs best interest in mind. I always refer people here. read more

If u love your pet like a member of your family don't take them to this clinic. My bunny was misdiagnosed. After being told my indoor rabbit whose face was extremely swollen was not a abscess & something had to have stung him I was told to purchase Benadryl which didn't make him happy nor help him till the abscess finally popped and drained on its own. I showed the other veterinarian at the office the pic of the hole in his face where it had drained and he said yes that was definitely an abscess. Then my beloved cat fell sick. She had blood work prior and was not diabetic then I was told she suddenly was. I was told I could pick her up days later. Days passed and I get a call her kidneys were failing. $1800 later my beloved cat is dead and I'm devastated. They want your money & wont call u back for 3 days so I would have to show up in person to talk to someone. You can tell when a veterinarian actually cares about animals & Dr. Snow's bedside manner was never of one who seamed to care. The bad reviews keep magically disappearing. Ironic? I think not. read more

We have been taking our animals to Berclair animal clinic since 2008! We were so happy that when we moved in they moved we kept the same Vets. Always professional good diagnosis excellent treatment read more

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Awesome vets and staff. Caring, attentive to detail whether pet needs are acute or chronic. Secure, attentive boarding accommodations and all around great experience. read more

Worst vets office I've ever been to. Waited over an hour to pick up my cat. They come into the room and tell me they can't get my cat out of her cage because of her "attitude". I go back there, and my cat is covered in her own urine that she apparently had been sitting in all day. They wanted me to take her home like after charging me $240.00 to tell me she had a UTI. I WILL NEVER USE THIS PLACE AGAIN. The employees are rude and so are the doctors. Worst money ever spent and worst experience I've ever had with a so-called professional business. Do not recommend. read more

my dog is dead now because berclair animal clinic failed to fully examine her properly like we were paying them to do. avoid this place, they just taking people's money and giving them shots with no examination!!! they don't deserve the 1 star!!!!!!! im thinking about going to the news to warn others read more

They do great work if you don't mind waiting for an hour after your appointment time to actually go to a room where you can wait for another hour to be seen by a vet. read more