The customer service provided during my visit on 4/19 was pleasant. By far the best experience I've had in any Ann Taylor store! Thank you, Marjorie! read more

Since starting my new job, I've had a more professional dress code to adhere to so Ann Taylor is my clothier of choice. Ann Taylor Factory at the Outlets of Orange has a fairly standard clearance section. I ended up grabbing 3 pairs of trousers for $24.99 - $29.99 each. The store is fairly large so there's a lot to choose from. I have a store credit card and was told that if I upgraded to the MC, I'd get more points with my AT purchases, plus I'd get 20% off my purchase, if I applied for it same day. Sure, why not? I really like their clothes for work so I'll be a returning customer. The AT credit card is also valid for use at the Loft and Loft Factory stores as well. The AT Factory store have sales going on throughout the year, with most of the sales centered around holidays. While the items on sale can vary, it's best to check out the clearance section for your size. It's hit or miss but for me, my size is always available. It's just the process of choosing which looks best. I stick to classics because they are more versatile. They also carry accessories like jewelry, scarves, shoes, and hats so you can buy a complete outfit if needed. Service is pretty standard for an outlet store. I'm definitely a fan. read more

4.5 Rating. Over the years, I've purchased what I believe to be high quality, in fashion clothing and with a generous discount here. I like to shop here when they have storewide markdowns. The Petite Line is pretty good here. Sometimes I shop Regular sizes because the torso length is longer. The check out process goes through smoothly most of the time. They ring you up fairly quickly and accurately. Costume jewelry here is cute. You can get good deals here when they have percentages off throughout the store. Many times you can find good bargains. The clothes have held up well over time. Might visit in January when they have a clearance sale (if they have one. They probably are going to do so.) read more

Buyer beware! Too expensive for crappy quality. Bought a blouse instore in early November (2021), worn and washed once. Seam literally shredded. Took back to store to be told there was nothing that could be done since I'd worn and washed it. So, either take your $45 and light it on fire, or shop with a company that values quality, and some degree of customer satisfaction. This store is not it. I would have posted a picture but didn't see an option to do that. read more

Management sucks my ass here. No communication skill no signs of actually genuinely wanting to help solve the issue at hand..no communication skills.. dirty snobby smirks..is all we got.sigh* Customers were nice but the people (manager)working there had a mean demeanor and energy.. they didn't even accept payment through their own Ann Taylor credit cards... So silly and ridiculous!! God bless them with job s they actually enjoy. My mom said shell never shop here again.. since u won't even let her make payments... Haha ridiculous.. if I misunderstood anything.sorry BUt.. It's because u didn't even try to explain anything well enough.. and I just had to save my energy...Soooo ridiculous.. dude calm down with your nose in the air. Ur Ann Taylor.. not Spencer's!! I only came here for my mom. read more

If I could give 0 stars I would. The Tannersville store has gone down hill over the years. The lady with sequence top on Sat made me feel unwelcome. Also discussing customers with fellow employees when other people could hear about her busy Black Friday weekend not good that should have been done behind close doors not in presence of customers. Not a fan of driving 1.5 hours to shop here and gave this kind of experience. read more

Terrible. Will never be back. I visited the store on July 17, around 4:15 pm. When I walked in, there were three ladies behind the cashier counter, doing nothing, just chatting away. They didn't even greet me or acknowledge me. As I looked around, there was one employee (an Asian lady with glasses) who asked me if I needed help, but that was all. Even as I was leaving, the three women behind the counter were still chatting and didn't even look in my way. I was starting to wonder if I'm invisible today lol I'm a regular at Ann Taylor loft and I was going to buy a lot with my Ann Taylor card... but with that terrible attitude, I decided to leave without buying anything. read more

Great deals, can get a bit crowded and claustrophobic in the back, but I guess that comes with the territory haha. It's a go-to spot when my wife needs more business attire. read more

When I get an email that says 40% off Entire Store- especially for decent work clothes- I go! Happy that this place is an Outlet- Don't know when this happened, but Yay! I used to have to drive all the way out to Cabazon but now it's right here @ The Block! Good selection for suits, pants, casual, and accessories. They have both regular and petite sizes. Not too many shoes here, though. The floor is organized, which is a plus, especially during a super-sale (which, I was told, happens about twice a year!). I like! I like! read more

Best. Ann. Taylor. Ever. It of course helped that I used to work within walking distance, which is dangerous. That being said, Ann Taylor is my favorite store for work clothes and this location is huge with a great selection. I could easily spend hundreds here. While I have a difficult size to fit at most trendy stores, the clothes here just fit. I love how well made the clothes are and always get compliments from co-workers. I think it's cute enough for 20 somethings while being conservative enough for older ages (of course, you can't trust my judgement on style as I often rock the same styles as ladies I meet in their 70s or 80s. Win.). This is the location where I first fell in love with them. The staff here are very sweet and polite and willing to help you. They can quickly find items you're looking for, different sizes you need, or just general advice. That kind of advice is great when I'm shopping solo. I would pass on the accessories, but other than that, love everything here! I love how long their clearance racks are- makes me very happy! read more

If you like Ann Taylor, you'll love this factory store. The store is BIG with a great selection. If they plopped this store near SCP or the Irvine Spectrum, I'd shop here all the time. They have everything from tees to tailored slacks. If you want to add a few items to your wardrobe every month, this is the place to shop. Your closet can get a facelift without breaking the bank...and making your husband angry... read more

I think I spent the bulk of my time on this shopping trip here. Ann Taylor just has various sizes to fit different body shapes and sizes. I walked away with 4 tops that fit so well and are priced right. After a 40% discount each piece is less than $30. That's incredible value for the fit, good materials and details. Like Allison K.'s review, I used to think that Ann Taylor is for older women but I just found so many pieces that can work for office and casual. And they are so well cut to fit. It's just so relaxing to shop here, the amount of traffic is just right and there's always space in the dressing rooms. They don't restrict the number of pieces you can try. I agree with Debbie E. that it can be confusing when people don't remove clothing from the rooms after trying, but overall it's a very comfortable environment. I just take my time, try as many pieces as I want and don't worry about breaking the bank because the clothes are priced right and I know they will last for a long time in terms of quality and style. I feel like AT just knows what women want both in terms of design and the retail experience, and make it very conducive to shop. read more

I like Ann taylor clothes and go often.. This particular outlet in Orange is convinient place to shop since it has many good stores without being overwhelming.. Having said that my visit this time was terrible .. I went today to look for memorial day deals and also to return a top back to them .. I went straight to reception.. The receptionist had the coldest face and rolling her eyes said we cannot take with tag removed .. Also looks used .. Why dont you wait around .. I will ask manager .. This could have been more pleasant and more customer freindly .. Having said that .. I went to Loft .. Where deals were great ans staff was awesome ! Stay away from this particular store .. Order online instead ! Or head to loft read more

This Ann Taylor FS sucks. I received a 20% coupon from a friend and asked if I could return two shirts I bought a couple days before and repurchase with my coupon. I actually wanted to buy an additional shirt. The sales rep said I couldn't which is so ridiculous. So I returned the two shirts and bought the one with my coupon. Macys, costco, Saks . . . They all do this! I will never shop here again. Your CUSTOMER SERVICE AND POLICY sucks!! Instead of helping your customer save extra money so they can buy more, you lost out on additional sales. Real smart. read more

I love Ann Taylor. More so when I was employed, I wish I had known this was here, I would have been all over it. The stuff here is nice. There is a big selection. I went just a few days ago and they were doing 40% off the whole store, which I think its really excellent. Lots of dresses, suits, sweaters, accessories, all the usual stuff AT has. Very much worth checking out. read more

As an "adult" this is one of the few stores where I can find clothes that don't make me look like an 18 or an 80 year old. Unfortunately, there's not much of a clothing market out there for the 30 (ish) to 60 (ish) group of women. I like that they have both work and fun clothes, in petite and regular sizes. The clothes are laid out in an orderly fashion (never messy), with suggestions of how you could wear each piece. The customer service is on target. They are supportive, but not commission-hungry. Employees will get you whatever you need... put your clothes in a dressing room, get you new sizes, suggestions if you ask for them. The only downside is that even though it is an outlet, the prices are still a wee bit high, and I do tend to spend far too much when I come in here. Most importantly, their clothes are very durable and well made. You won't have some of the issues with their clothes that you might with other brands (tears, pilling, pulling apart at seams, threads unraveling, etc.). I would definitely recommend shopping here!! Note: If you park down by Lucky Strike/Dave & Busters, you won't deal with as much of the parking insanity... Ann Taylor is just down the isle from Lucky Strike and Sport's Authority. read more

Ann Taylor is one of my absolute favorite stores/designers so this outlet store is absolutely the best! To get these wonderful clothes at such discounted prices is amazing. They always have a great selection of styles and sizes, with new stuff arriving all the time. Although the location of this store at the Block is not completely ideal, especially with the challenging construction and limited parking right now, I will continue to deal with those things to shop here. read more

What a successful shopping trip that was. I do not like to shop but knew I needed to for an upcoming trip to DWTS, wedding shower, conference, and a wedding so I decided this was the day. It was suggested to me by my daughter Nicole (from another mother and the bride-to-be) a trip to Ann Taylor Factory Store would be just the thing. Nicole found the young lady, Azalea, that helped another family member find just the right dress for the wedding. Wow what great help she was...between Azalea, Nicole, and my son I am set for all the occasions I would be attending in the next couple of months. To top things off everything was 50% off the lowest price on the price tag...I saved $287.50. I will be sure to look for Azalea when I go there again and I will that is for sure. read more

Great selection of clothes at reduced prices. Great clearance selection grouped by color and size. They carry petite and average sizes with a multiple range of casual, work, and dressier styles. I don't really like their work clothes, but I do like their casual wear especially the shorts. The shorts are not to long and not to short, just a perfect length that isn't matronly or showing booty. The store and dressing rooms are well organized and clean. The mannequins were dressed impeccably and accessorized to showcase their current selections. The associates were courteous and helpful. I bought a couple of clearance items that were marked down and with an additional 60% off. But you must have patience to scour the clearance racks. Overall I enjoyed my shopping experience. So psyched with the quality of the clothes and pricing. read more

Am I really the first to write about this place? From what I recall, this used to be a Loft, and then one day it converted to an outlet. Fine by me! It is a mixture of regular and sale price items, but there is a lot of inventory to sift through. Even the dressing area sneaks in a few extra rolling racks of deals. I'm pretty sure I always leave here with a purchase, but never feel guilty about it. This must've been placed at the Block for all the moms out there who are waiting to pick up their vagrants from AMC. I feel old when I drive up here (thankfully, I don't look it). read more

Gasp! I've found another Ann Taylor factory store! Happy me. This AT is decently sized however the petite section is only moderate. The overall store carries more of the business type clothing rather than casual, even though there are a ton of tables with casual shirts on them. The dressing room has large rooms and good lighting, but is a disaster from people just trying the clothing on and not removing it from the room when they are done. The store also carries shoes and jewelry. read more

I just have to say I went in this store because I saw this big sign the read 60% Well I wanted to give the store associates a big thank you I mean I walked in not thinking I would find anything yet one of the associates just wouldn't give up she knew what I was looking for and at the end I walked out with 3 outfits and am one happy girl!! read more

Ann Taylor has the best quality best sales and this location has the best staff. Very helpful and and easy returns.

My elderly mother was treated so poorly at this store it took every bit of patience in me not to tell off GRACE the rudest worker I have ever encountered. My mother is.. WAS a regular at this store...( she will not step foot in this store ever again )!! My Mom & I went in on Saturday to shop and to make a card payment.. The pin pad wasn't working and she asked GRACE to help her. Grace aggressively responded and told my mother she wasn't using the pin pad right and when my mom spoke to Grace in Spanish Grace acted like she didn't understand my mother... then when I jumped in because I was disgusted by someone disrespecting my mother who has been a loyal ann taylor card holder for years GRACE THEN RESPONDED IN SPANISH....so I don't understand 1. why she was so rude to my mother and aggressive when asked for help. 2. why pretended she didn't know Spanish. 3. who the hell she thought she was thinking she could get away with being so rude as if we were stealing from her closet. 4 how on earth she was hired. my tip to the manager at this store: EDUCATE YOUR EMPLOYEES ON HOW TO BE COURTEOUS. & Yes Corporate is aware of this incident. read more

Poor customer service here, my mother went in yesterday and she had two young ladies not help her at all and acted as if they were too good. They were working around 4:30 pm on a Tuesday. I hope this will help out anyone that walks into this store or who has had the same experience happen to them, you're not the only one. read more

I'm thrilled to have discovered this store! Great career clothes, clothes for everyday wear and for going out to a nice dinner. This is one of the few places I can find a dress that is tasteful and well made. It costs a little more but it's worth the price. read more

Marjorie IS amazing!! She took the time to get me a dressing room while I was still shopping and was very friendly at checkout. Thank you for all you help!! read more

I was in dire need of professional yet stylish and comfortable clothing. Thank goodness the Ann Taylor Factory Store had what I needed for my upcoming conference. Connie was so helpful by recommending different styles of shirts, pants, and skirts that would best fit my body type. I'm 4'11 so most of the time I have to tailor all my clothing in order to fit correctly. Luckily at this store I found about 5 different outfits that worked perfectly for me. I will definitely be coming back to this store!!! read more

The customer service here is HORRIBLE! Do not shop here!!!! I bought some sweaters here that did not fit right. Unfortunately I had a surgery just a couple days afterwards and could not make it back to return the merchandise within their 45 DAY period. I showed up on DAY 48 and they would only partially refund me, even though they were still selling the same sweaters on the rack. To make it worse, it was only store credit too, not even my $$$ back. They gave me some BS about quick turnaround of their product, blah, blah, blah. Mind you, I had also bought some stuff from Banana Republic on the same day and had just returned those clothes WITH NO PROBLEM. They took it right back, full refund. I'm a Banana Republic shopper from here on out. Screw you Anne Taylor! read more

First time walking into the store and I was very pleased with the service and merchandise purchased . I went in during (Black Friday / black Thursday) around 11:30 pm on Thursday and they had good sales going on. I was quickly greeted and asked if I needed help . At the moment I didn't but when I did have a question a sales rep was easy to access. Elia was amazing , she mentioned the extra discount off , if I opened a credit card and she helped me threw the quick process. Elia looked up several prices on things that didn't have items. Elia explained the promotions going on that night and was super helpful. I walked out with lots of goodies: skirts, tops, and coats. I purchased some things , then went back a couple hours later with a friend that same night. Gabriela helped us out and she was so polite and respectful despite being so busy. I didn't feel rushed and answered all of my questions. Thanks Gabriela! My friend and I walked out with lots of good items and had a pleasant experience. First time buyer but won't be the last .... read more

DON'T EVER COME TO THIS STORE. There was one worker, and she was the rudest person I've ever met. She marked two of my items for the wrong price, and she tried to get away with it. I tried to explain to her, but she gave me a cold expression and replied with a rude remark. They need to learn to respect their customers. I will never be returning to this location. read more

Sharina and Yolanda were very helpful, great customer service.

I came this past Saturday and the store was very busy. The employees who work here are stellar! They operate unlike an outlet and work as if they are working for a store like Nordstrom which is notorious for their customer service. I was greeted the moment I walked in, offered assistance while I was shopping, and even when I checked out, the employees were helpful in answering questions that I had. Whoever does the hriing there has done a good job because I see a common theme there-they are all eager to please customers! I had a very pleasant shopping experience there which was especially surprising since I usually find outlet customer service to be lackluster. read more

Not too impressed with the clothes and customer service here. No one acknowledged me when I walked in. Two employees looked at me when I walked in and completely ignored me. I worked in fashion retail for a while now and so I know the standards of customer service that we need to provide and this place is far from it. read more

Decent selection but less-than-stellar customer service. Cashier was reluctant to look for another size even though there was no one else in line and the store was rather empty. She gave such a dirty look when my credit card was temporarily declined by the bank--from too much holiday shopping in one day and not a lack of funds. They really need to train their staff better on how to treat customers. read more

I might have rated this store lower few months ago, I generally love Ann Taylor and the LOFT but this outlet was a hit or a miss for me in the past. I have just visited the store again this weekend, they had a great amount of new stuff, all 40% off. The colors and styles are AMAZING this season (pinks/reds/levander/white/black etc) I spent an ungodly amount of money but practically replaced half of my closet. Everything seemed to fit, the fabrics were so fine and the tailoring flattering. Please keep up the good work Ann Taylor Factory Outlet, don't go back to the "old women" styles, I maybe 37 but I still like well tailored clothes in eye pleasing colors! And I don't think that will change when I am 60. read more